Configuring The Transfer Key To Perform Consultative Transfer; Enabling Semi-Consultative Transfer; Table 3-22: Changing Transfer Key Functionality; Table 3-23: Semi-Consultative Transfer Parameter - AudioCodes 405HD Administrator's Manual

3.3.6 Configuring the TRANSFER Key to Perform Consultative
Transfer
The phone's hard TRANSFER key by default performs blind transfer but you can change
the default for the key to perform consultative transfer.
You need to reconfigure the parameter 'voip/signalling/sip/hk_blind_transfer/enable' as
shown in this section.

To change the TRANSFER key functionality using the Configuration File:
• Use the table below as reference, and then click Submit.
Parameter
[voip/signalling/sip/hk_blind_transfer/enable]
3.3.7

Enabling Semi-Consultative Transfer

You can enable semi-consultative transfer. The user will then be able to transfer the call
after the party whom the caller requested to be transferred to, picks up the phone.

To enable semi-consultative transfer using the Configuration File:
• Use the table below as reference, and then click Submit.
Parameter
[system/semi_attended/enable]
Administrator's Manual

Table 3-22: Changing TRANSFER Key Functionality

Table 3-23: Semi-Consultative Transfer Parameter

400HD Series for Skype for Business
Description
Changes the hard TRANSFER key's
functionality from performing blind transfer
(default) to performing consultative transfer.
[0] TRANSFER hard key performs

Consultative Transfer
[1] TRANSFER hard key performs Blind

Transfer (default)
Description
Enables semi-consultative transfer.
[0] [Default] A asks B to transfer A to C.

B puts A on hold, calls C, and waits until C
answers. After C answers, B transfers the
call from A.
[1] A calls C and presses the Trans

softkey when A hears the ringback from
C.
84 Document #: LTRT-09943