User's Manual
7.5
Transferring Calls
You can transfer a call to another party. You can perform a consultative OR a blind transfer.
Transfer
Consultative
Blind
7.5.1
Performing a Consultative Transfer
You can perform a consultative transfer using the TRANSFER key on the phone.
Ø
To perform a consultative transfer:
1.
In a call with James, James asks Bryant to transfer him to Jordan. Press the TRANSFER
key on the phone; James is put on hold and Music on Hold is played to him. You hear a dial
tone and the TRANSFER TO field opens.
2.
Enter Jordan's number as shown above and then press the Dial softkey; Jordan's phone
rings and Jordan answers.
3.
Consult with Jordan and then press the
4.
Select the Trans. option; James is transferred to Jordan:
7.5.1.1
Performing a Consultative Transfer using Softkeys Only
You can perform a consultative transfer using softkeys only.
Ø
To perform a consultative transfer using softkeys only:
1.
In a call with James, he asks you (Bryant) to transfer him to Jordan. Press the
the Call Menu opens:
Version 2.0.13
Description
Connect a second party to a third party after the third party answers and agrees
to take the call from the second party.
Connect a second party to a third party before the third party answers.
7. Performing Advanced Operations
softkey; the Call Menu opens:
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420HD IP Phone for Microsoft Skype for Business
softkey;