AudioCodes C435HD User's And Administrator's Manual
  1. Manuals
  2. Brands
  3. AudioCodes Manuals
  4. IP Phone
  5. C435HD
  6. User's and administrator's manual

AudioCodes C435HD User's And Administrator's Manual

400hd ip phone microsoft teams application
Hide thumbs Also See for C435HD:
Table of Contents

Advertisement

Quick Links

User's and Administrator's Manual
AudioCodes 400HD IP Phone Series
C435HD IP Phones
Microsoft Teams Application
Version 1.12
 
 

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the C435HD and is the answer not in the manual?

Questions and answers

Tina
March 28, 2025

My headset mysteriously stopped working with the audiocode C435HD desktop phone

0
2 comments:
Tina
March 28, 2025

Any troubleshooting or ideas as to why this happened; headphones work with computer fine to listen to music and worked fine earlier this week with desktop phone

0
Mr. Anderson
March 28, 2025

The AudioCodes C435HD headset may have stopped working with the desktop phone due to the phone entering hibernation mode after a period of inactivity. This can cause the device to become unavailable, affecting headset functionality and call queue performance. Check the phone or Microsoft Teams settings to disable or adjust power-saving features to prevent hibernation.

This answer is automatically generated

0
Yukako Yamazaki
February 28, 2025

I want to correctly adjust the time displayed on the telephone.

0
1 comments:
Mr. Anderson
February 28, 2025

To adjust the time on the AudioCodes C435HD telephone, configure the following settings:

1. Set the Time Zone:
- Use the parameter `date_time/timezone` and set it to the desired time zone (e.g., `+02:00` for UTC+2).

2. Enable or Disable Daylight Saving Time (DST):
- Use `date_time/time_dst`, setting it to `1` to enable DST or `0` to disable it.

3. Set the Time Format:
- Use `date_time/time_format`, setting it to `12` for a 12-hour format or `24` for a 24-hour format.

These settings can be applied through the phone’s configuration interface.

This answer is automatically generated

0
jacki
February 3, 2025

What headset will work with the audiocodes 435 hd

0
1 comments:
Mr. Anderson
February 10, 2025

The AudioCodes C435HD IP Phone supports headsets through an RJ9 port and a USB-A port. It is compatible with USB headsets and RJ9-wired headsets. Additionally, it has an EHS (Electronic Hook Switch) RJ11 port, which may support wireless headsets with EHS compatibility.

This answer is automatically generated

0

Subscribe to Our Youtube Channel

Related Manuals for AudioCodes C435HD

Summary of Contents for AudioCodes C435HD

  • Page 1 User's and Administrator's Manual AudioCodes 400HD IP Phone Series C435HD IP Phones Microsoft Teams Application Version 1.12    ...
  • Page 2 Customer technical support and  services  are provided  by  AudioCodes  or by  an  authorized   AudioCodes   Service   Partner.   For   more   information   on   how   to   buy   technical   support   for   AudioCodes   products   and   for   contact   information,   please   visit   our   website   at  ...

  • Page 3: Table Of Contents

    Content C435HD Users & Administrator's Manual Table of Contents 1 Overview Specifications Allowing URLs, Ports (Security) Security Guidelines for Android-based Native Teams Devices Android-Level Security Hardening Google Play Services Running Android in Kiosk Mode Screen Lock AudioCodes Private Key Android Debug Bridge (ADB)
  • Page 4 Content C435HD Users & Administrator's Manual Multi-Cloud Sign-in Remote Provisioning and Sign-in from Teams Admin Center Getting Acquainted with the Phone Screen Setting Status Configuring Teams Application Settings Using the People Screen Accessing Voicemail Using Audio Devices Transferring Calls and Meetings across Devices...
  • Page 5 Content C435HD Users & Administrator's Manual Network Administrators Teams IP Phone Utility Capturing the Phone Screen Running Tcpdump Getting Information about Phones Remote Logging (Syslog) Getting Diagnostics Getting a Bug Report Activating DSP Recording Deactivating DSP Recording Getting the Phone IP Address...

  • Page 6: Overview

    CHAPTER 1    Overview C435HD Users & Administrator's Manual Overview The  AudioCodes  C435HD  IP phones  are  Microsoft  Teams-native  entry  level/common  area   phones designed to support the next generation of enterprise collaboration technologies with  a large color LCD screen and full UC integration for the Native Microsoft Teams Online market. The phones can be managed by the Microsoft Teams & Skype for Business Admin Center. For  more information, see  here Feature highlights: ■ Native support for Microsoft Teams ■ Color screen 4.3": Graphic, 480x272 resolution, with multi-lingual support ■ Multi-lingual support ■ Full duplex speakerphone and headset connectivity ■ Dual GbE support ■ USB headset support ■ PoE or external power supply ■...
  • Page 7 CHAPTER 1    Overview C435HD Users & Administrator's Manual Feature Details hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911  support ■ Calendar and Presence (roadmap feature) (Calendar Access and  Meeting Details; Presence Integration; Exchange Calendar  Integration; Contact Picture Integration; Corporate Directory  Access) ■ Meetings (roadmap feature) (One-click Join for Meetings; Join  Skype for Business meetings; Meeting Call controls [Mute/unmute,  hold/resume, hang up, add/remove participant]; Meeting Details.  See also  here ■ Configuration  Microsoft Teams & Skype for Business Admin Center (Provisioning  and  and Logging) Management ■ AudioCodes Device Management and AudioCodes Redirect Server  for monitoring, upgrading and configuring  ■ Debugging  AudioCodes' Teams IP Phone Utility (see  Teams IP Phone Utility on  Tools page 75 ) ■ Log upload to Microsoft server (certification for 3rd party Skype for ...

  • Page 8: Allowing Urls, Ports (Security)

    CHAPTER 1    Overview C435HD Users & Administrator's Manual Feature Details Ethernet) ports: LAN and PC port ✔ RJ-9 port (jack) for headset ✔ 1 x USB port for headset support ✔ RJ-11 interface ■ Power: ✔ DC jack adapter 12V ✔ Power supply AC 100 ~ 240V ✔ PoE Class 3: IEEE802.3af (optional) ■ Keys: ✔ VOICE MAIL message hotkey (including LED) ✔ 4-way navigation button with OK key ✔ MENU ✔ HOLD ✔ MUTE (including LED) ✔ TRANSFER ✔ VOLUME control key ✔...

  • Page 9: Security Guidelines For Android-Based Native Teams Devices

    CHAPTER 1    Overview C435HD Users & Administrator's Manual Server Role Service Name Port Protocol Notes AudioCodes  AudioCodes  443  HTTPS AudioCodes device  Device  management server Manager AudioCodes  AudioCodes  443  HTTPS AudioCodes redirect service  Redirect  redirect.audiocodes.com service NTP  Android NTP  123  timeserver Time Zone  Time Zones 443  HTTPS  Time Zone Database     ( often ...

  • Page 10: Android-Level Security Hardening

    CHAPTER 1    Overview C435HD Users & Administrator's Manual AudioCodes recommends visiting Microsoft's technical pages for more security guidelines and  policies for Microsoft Teams adoption: ■ Overview of security and compliance - Microsoft Teams | Microsoft Docs  ■ Identity models and authentication for Microsoft Teams - Microsoft Teams | Microsoft  Docs ■ Sign in to Microsoft Teams - Microsoft Teams | Microsoft Docs Android-Level Security Hardening Major  Android-level system-level developments  have been  incorporated  into  AudioCodes'  Native Teams devices to improve security: ■ See  Google Play Services below ■ See  Running Android in Kiosk Mode on the next page ■ See  Screen Lock on the next page ■ See  AudioCodes Private Key on the next page ■ See  Android Debug Bridge (ADB) on the next page ■...

  • Page 11: Running Android In Kiosk Mode

    Screen Lock AudioCodes  Native Teams  devices  use a  screen  lock  mechanism  to  prevent  any  malicious   user/users   from   gaining   access   to   Calendar   information   and   /   or   Active   Directory   list   of  ...

  • Page 12: Remote Configuration Management

    CHAPTER 1    Overview C435HD Users & Administrator's Manual 365 services  and  AudioCodes' managed  services  such  as  the One Voice Operations  Center  (OVOC). Without a Web browser, malicious user/users will not be able to access the device and browse  from it as a trusted device into the customer network. Remote Configuration Management AudioCodes Native Teams devices do not have an embedded Web server. Configuration and  management are performed using one of the following remote interfaces: ■ Microsoft Teams Admin Center (for Native Teams devices) over HTTPS protocols, enabled  after a successful sign-in authentication process. ■ AudioCodes Device Manager (part of AudioCodes' OVOC suite) over HTTPS. ■ Debugging interface over SSH. Note that SSH must be disabled by default and enabled  only per specific case for debugging purposes only. AudioCodes Device Manager Validation The AudioCodes Native Teams devices validate the AudioCodes Device Manager identity using  a known Root CA: ■ The device is shipped with known Root CAs installed. See  AudioCodes Root CA Certificate ...

  • Page 13: Device Certificate

    CHAPTER 1    Overview C435HD Users & Administrator's Manual Device Certificate AudioCodes  Native Teams  devices  are shipped  with  a unique certificate which  is  signed  by   AudioCodes Root CA. Data Protection AudioCodes Native Teams devices run Android which has integral procedures for protecting  and securing user data. Debugging Interface ■ The AudioCodes Native Teams devices leverage SSH as a debugging interface. ■ AudioCodes recommends that customers disable SSH on devices via AudioCodes' Device  Manager (OVOC). ■ AudioCodes recommends changing the Admin password from the default, via the Teams  Admin Center or AudioCodes' Device Manager (OVOC). ■ When a device - or multiple devices - needs to be debugged, users can enable SSH on it /  them, access SSH with the new Admin password for the debugging phase, and disable SSH  once debugging is finished. Android Security Updates AudioCodes regularly adopts and integrates Android security updates. ...
  • Page 14 CHAPTER 1    Overview C435HD Users & Administrator's Manual -----BEGIN CERTIFICATE----- MIIDMTCCAhmgAwIBAgIBATANBgkqhkiG9w0BAQsFADAfMQwwCgYDVQQK EwNBQ0wx DzANBgNVBAMTBlJvb3RDQTAeFw0wMDAxMDEwMDAwMDBaFw0zMDAxM DEwMDAwMDBa MB8xDDAKBgNVBAoTA0FDTDEPMA0GA1UEAxMGUm9vdENBMIIBIjANBgkq hkiG9w0B AQEFAAOCAQ8AMIIBCgKCAQEA6GK495KUCXAm/UE17G4/cjnZN4LNaxYE YzbfZL0a EhgSKYt/LQ+iUcDhojsneusNgrcGkpwKklKsGsvGWmSRNULV01CW+TX2VJN7 3+hh V0uzhyOIYAUhbDaoqNM6Kp5b7sJ1ew4Ig9kfd/ma9Czl5koESLlw/inLj/r+rD96 - 9 -...
  • Page 15 CHAPTER 1    Overview C435HD Users & Administrator's Manual mUcPElWrKspv7Qy4I14fsK/yMArixRopTL1munVVPpSFM9Jh8IY3JHyr5CQJXK EhGAJsnHaRqsR2Su3X/WtslgEF+cvP34pxhlhFL29nMfnaFATSS3rgGaFlSvl1ZS esLMqkWjp9cqGYrvt7K61sYnvMMb+o/KbWqVokXb+Fr7bwIDAQABo3gwdjAMB HRMEBTADAQH/MB0GA1UdDgQWBBQDXySn9hz15lDraZ+iXddZGReB+zBH BgNVHSME QDA+gBQDXySn9hz15lDraZ+iXddZGReB+6EjpCEwHzEMMAoGA1UEChMDQ UNMMQ8w DQYDVQQDEwZSb290Q0GCAQEwDQYJKoZIhvcNAQELBQADggEBAI0rUyw ommWWJnH3 JOfKiS3+VnX5hJITZymvWanMXUz/6FonHccPXEBYTrUYwhiWx3dwELAFXDF KkxMp 0KKWZ4F39cAOLRjqhzya+xUeeJ9HQZCXYAJ6XgvTfN2BtyZk9Ma8WG+H1hN vvTZY QLbWsjQdu4eFniEufeYDke1jQ6800LwMlFlc59hMQCeJTenRx4HdJbJV86k1gBU A7fJT1ePrRnXNDRz6QtADWoX3OmN7Meqen/roTwvLpEP22nYwvB28dq3Jetl QKwu XC4gwI/o8K2wo3pySLU9Y/vanxXCr0/en5l3RDz1YpYWmQwHA8jJIu8rxdhr+VN Zv6R/Ys= -----END CERTIFICATE---- - 10 -...

  • Page 16: Setting Up The Phone

    CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Setting up the Phone Unpacking When  unpacking,  make sure the items  listed  in  the phone's   Quick Guide  are present  and   undamaged.  If   anything   appears   to   be   missing   or   broken,   contact   the   distributor   from   whom   you  ...

  • Page 17: Device Description

    CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Device Description Use   the   following   graphics   to   identify   and   familiarize   yourself  with   the   device's   hardware   functions. Front View The front view of the phone is shown in the figure and described in the table. ...
  • Page 18 CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Item # Label Name Description displays calling   information. ■ Navigation Control / OK Press the button's  upper rim to scroll up  menus / items. ■ Press the button's  lower rim to scroll  down. ■ Press the button's left  or right rim to move  the cursor left or right  (when editing a  contact number for  example). ■ Press  OK  to select a  menu/item/option. Voicemail Retrieves voicemail ...
  • Page 19 CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Item # Label Name Description listening. The network  administrator can disable  it if necessary. Speaker Activates the speaker,  allowing a hands-free  conversation. Headset Activates a call using an  external headset. Mute Mutes a call. ▲  VOL Increases or decreases  the volume of the  ▼  VOL handset, headset,  speaker, ring tone and  call progress tones. ‘Back’ key Returns you back to the  previous screen. USB port Allows using a USB ...

  • Page 20: Rear View

    CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Rear View The ports located on the rear of the phone are described in the table. Table 2-2: Rear View Description Item # Label Description RJ-45 port to connect to the Ethernet LAN cable  for the LAN connection (uplink - 10/100/1000  Mbps). If you're using Power over Ethernet (PoE),  power to the phone is supplied from the Eth- ernet cable (draws power from either a spare line  or a signal line). RJ-45 port to connect the phone to a PC  (10/100/1000 Mbps downlink). 12V DC power jack that connects to the AC power  adapter. [RJ-11 port] Used as a serial console port to  access the phone's terminal. Headset jack, i.e., RJ-9 port that connects to an  external headset.  - 15 -...

  • Page 21: Cabling

    CHAPTER 2    Setting up the Phone C435HD Users & Administrator's Manual Cabling See the phone's  Quick Guide  shipped with the device and also available from AudioCodes for  detailed information on how to cable the phone.  Mounting the Phone The phone can be mounted on a: ■ Desk  ■ Wall  See the phone's  Quick Guide  shipped with the device and also available from AudioCodes for  detailed information on how to mount the phone. See also  here    f or a clip showing  the principle  of how to mount an AudioCodes IP phone. The  principle is the same across all AudioCodes IP phones. Before Using AudioCodes Devices AudioCodes recommends frequently cleaning devices' screens especially screens on devices in ...

  • Page 22: Starting Up

    CHAPTER 3    Starting up C435HD Users & Administrator's Manual Starting up Here's how to start up the phone. ➢ To start up: Connect the phone to the network (or reset it); the language selection screen is displayed  by default.  Select the language of your choice and then configure device settings to suit specific  requirements.  It will be necessary to repeat this only if the phone is restored to default settings. Configuring Device Settings The section  familiarizes  you  with  the phone’s  settings.  Phones  are delivered  to  customers  ...
  • Page 23 CHAPTER 3    Starting up C435HD Users & Administrator's Manual View the settings under 'User'. Select a setting to open it. Use the table following as  reference. [To view settings related to the network administrator, scroll down and open  'Device Administration'].  Table 3-1: Device Settings Setting Description User Display Opens the ‘Display’ screen [Brightness level].  The phone's screen supports different brightness levels. Choose the  level that suits your requirements. ■ Sleep ■ Screen saver - 18 -...
  • Page 24 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description Sound Allows you to customize phone volume for a friendlier user  experience.  Ring volume at n% Date & time Date and time are automatically retrieved from the deployed  Network Time Protocol (NTP) server.  Use 24-hour format [Allows you to select the Time format] Power Saving Allows users to contribute to power saving in the enterprise. - 19 -...
  • Page 25 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description Enable power saving Start time [The device consumes minimal energy before the user  arrives at the office] End time [The device consumes minimal energy after the user leaves  the office] Debugging Enables users to reboot the device.  Log in as Administrator for more debugging settings to be available. Security Helps secure the enterprise telephony network against breaches.  Screen lock [The phone automatically locks after a configured period  to secure it against unwanted use. If left unattended for 10 minutes  (default), it automatically locks and is inaccessible to anyone who  doesn't know its lock code.] Make passwords available See 'Lock Screen & PIN' under  Configuring Teams Application Settings  on page 44 Languages  Allows users to customize inputting to suit personal requirements. & input - 20 -...
  • Page 26 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description About  Enables users to determine device information. [Android 7.1.2] To determine the device’s IP address, select the ‘Status’ option. To get information about the version, select ‘Version info’. - 21 -...
  • Page 27 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description To get information about the Android version, select ‘Android  version’. Device Administration Device  Allows the user to log in as Administrator, necessary for some of the  administration debugging options. It is password protected. Default password: 1234  (or 1111 in early versions). After logging in as an Administrator, the  user can log out | change password.   Select  Login  and then in the Login screen that opens, select the 'Enter  password' field and use the virtual keyboard to enter the password  ( 1234  or  1111 ). Note that the virtual keyboard pops up for all  - 22 -...
  • Page 28 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description ‘Settings’ fields to allow inputting characters and / or numbers. Two  virtual keyboard types can be displayed: Numeric   o r QWERTY. The virtual keyboard is also displayed when the network  administrator needs to enter an IP address to debug, or when they  need to enter their PIN lock for the security tab.  After logging in, scroll down in the Settings screen to the section  'Device Administration'. Modify network Enables the Admin user to determine network information and to  modify network settings. IP Address [Read Only] - 23 -...
  • Page 29 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description IP Settings [DHCP or Static IP] Network state [Read Only] Enable PC port Enable PC port mirror Proxy 802.1x Settings VLAN Settings. Allows you to configure the VLAN mode  Manual ,  CDP only  or  LLDP only .  Proxy The phone can be configured with an HTTP Proxy server by an Admin  user in two ways: ■ Manually .   T he Admin user can use this method to configure HTTP  proxy server parameters through the Teams application: Log in as Administrator and select  Modify network . Select the  Proxy option and then configure the proxy host ...
  • Page 30 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description The proxy setting is provided in a Proxy Auto-Configuration (PAC)  file that contains a set of rules coded in JavaScript which allows a  web browser to determine whether to send web traffic directly to  the Internet or to be sent via a proxy server. PAC files control how  the phone handles HTTP, HTTPS and FTP traffic. Example of a basic PAC file: function FindProxyForURL(url, host) return "PROXY 10.13.2.40:3128"; 802.1x Settings 802.1X Authentication is the IEEE Standard for Port-based Network  Access Control (PNAC). See  https://1.ieee802.org/security/802-1x/  for  more information.   To configure an 802.1X Authentication method: From the ‘Modify Network’ screen (as an Admin), access the  802.1x Settings screen. - 25 -...
  • Page 31 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description From the 'EAP method' drop-down, select the method: MD5 or  TLS (for example).  Enter this information:  ✔ Identity: User ID  ✔ Password ✔ root certificate (not required for every method) ✔ client certificate (not required for every method) Select the  Save  softkey VLAN Settings Select the menu option  VLAN Settings .  Select  VLAN Discovery mode . - 26 -...
  • Page 32 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description ■ Cisco Discovery Protocol ( CDP ) is a Cisco proprietary Data Link  Layer protocol ■ Link Layer Discovery Protocol ( LLDP ) is a standard, layer two  discovery protocol  Select the mode you require and then select  OK . If you select  Manual configuration , this screen opens: Select  VLAN ID . Select  VLAN Priority . - 27 -...
  • Page 33 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description Region  Select the menu option  Region preference . preference This option allows you to define the country in which the phone is  located. The setting determines which regional tone the phone will  use. Call Progress Tones (CPTs) are country-specific; the behavior and  parameters of analog telephones lines vary from country to country.  Select  Regional Tone Settings  and select the country in which the  phone is located. Debugging Allows the Admin user to perform debugging for troubleshooting  purposes. Available after logging in as Admin. - 28 -...

  • Page 34: Restoring The Phone To Default Settings

    CHAPTER 3    Starting up C435HD Users & Administrator's Manual Setting Description Log settings Remote Logging (see under  Remote Logging (Syslog) on page 82  for  more information)  Diagnostic Data (see under  Getting Diagnostics  on page 83  for more  information) Reset configuration   Restart Teams app Company portal login Remote  Debug Recording (for Media/DSP debugging) (see under  Logging (Syslog) on page 82  for more information) Switch to Teams Compatible Factory data reset (the equivalent of restore to defaults; including  logout and device reboot) ADB (Android Debug Bridge command-line tool used to debug the  Teams app); the setting is disabled by default; leave it unchanged at  the default unless there’s a real necessity to use it. Screen Capture. By default, this setting is enabled. If it's disabled, the  phone won't allow its screens to be captured. Restoring the Phone to Default Settings Users can restore the device to factory default settings at any time. The feature can be used if a ...

  • Page 35: Performing A Soft Restore

    CHAPTER 3    Starting up C435HD Users & Administrator's Manual ■ restore the phone’s settings to their defaults when the phone is not connected (see  below) ➢ To perform a hard restore while the phone is up and running: Long-press the HOLD key on the phone (more than 15 seconds); the screen shown below  is displayed and the device performs a restore to default factory settings.  After the restore, the phone automatically reboots and goes through the Wizard and sign- in process. Select  OK ; the sign-in screen is displayed (see  Signing In  on page 33  for more information). ➢ To restore the phone’s settings to their defaults when the phone is not connected: Press the OK + MENU keys simultaneously and keeping them pressed, unplug the power ...

  • Page 36: Recovery Mode

    CHAPTER 3    Starting up C435HD Users & Administrator's Manual Recovery Mode If   a   phone   goes   into   recovery   mode,   you   can   boot   it   using   its   hard   keys   as   shown   in  ...
  • Page 37 CHAPTER 3    Starting up C435HD Users & Administrator's Manual Optionally reconfigure the 'Timeout' if it's too short (or too long). Optionally  redefine the PIN. - 32 -...

  • Page 38: Teams Application

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Teams Application The following describes functions related to the phone’s Microsoft Teams application. Signing In Using TeamsIPPhonePolicy, network administrators can create the following users who can then sign in to the phone: ● UserSignin: All features are available, i.e., calls, meetings and voicemail ●...
  • Page 39 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual ■ [Recommended]   I f the DHCP server offers Timezone Options (100/101), the phone will set  the obtained time zone and display the correct time on the screen; the time will be  calculated based on an embedded Time Zone database, factoring in DST.  ■ If the DHCP server offers Time Offset Option only (2), the phone will assign the obtained  time offset to the first matched region in the list but there is a good chance it won’t reflect  the actual geographical location, therefore the displayed time might be incorrect in some  cases. For example, if the given time offset is GMT-5 and the phone is located in Mexico,  the phone will get the time (and the DST setting) from central time and not from Mexico  because in GMT-5 there is also Central Daylight Time.  The network administrator must make sure the phone can access the following URLs (to check  connectivity with the internet): https://www.google.com/generate_204 http://connectivitycheck.gstatic.com/generate_204 http://www.google.com/gen_204 If the internet connectivity check fails, a ‘No Internet Access’ warning pops up on the phone  screen.  Figure 4-1: Internet Connectivity Check - No Internet Access This can point to a problem that is preventing the phone from fully functioning in a Teams  environment. The user can ignore the message if the Teams application is fully functioning, or  can report a problem if the Teams application is not fully functioning.
  • Page 40 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Open your browser and point it to  https://microsoft.com/devicelogin  as instructed in the  preceding screen. Enter the code and then click  Next . Click the account. - 35 -...
  • Page 41 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Enter your password (it's the same password as the Windows password on your PC) and  then click  Sign in . Close the window shown in the preceding figure. Observe that the phone returns to the initial code screen. In that screen, select  Sign in on this device .  - 36 -...

  • Page 42: Multi-Cloud Sign-In

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Select the 'Email, phone or username' field; a virtual keyboard pops up. Enter one of them  and then choose  Sign in . The 'home' screen opens.  ● If you opt to  Sign in from another device , complete authentication from your PC or  smart phone. This is recommended if you’re using Multi Factor Authentication (MFA). Figure 4-2: Sign-in from PC / Smart Phone In the browser on your PC or smart phone, enter the URL indicated in the  ◆ preceding screen and then in the phone’s Web interface that opens, perform  sign-in (as noted previously, this option is recommended if using MFA). LLDP-MED (Link Layer Discovery Protocol – Media Endpoint Discovery) is a standard...

  • Page 43: Remote Provisioning And Sign-In From Teams Admin Center

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Remote Provisioning and Sign-in from Teams Admin Center Network administrators can remotely provision and sign in to a Teams device. To provision a   device remotely, the admin needs to upload the MAC IDs of the devices being   p rovisioned and  create a  verification  code.  The entire process  can  be completed    r emotely  from  the Teams   admin center. ➢ Step 1: Add a device MAC address Provision the device by imprinting a MAC address on it.
  • Page 44 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual From the  Awaiting Activation  tab, select  Upload MAC IDs . Download the file template. Enter the MAC ID and location, and then save the file. Select the file, and then select  Upload . ➢ Step 2: Generate a verification code You need to generate a verification code for the devices. The verification code is generated in  bulk or at the device level and is valid for 24 hours. From the  Awaiting Activation  tab, select an existing MAC ID. A password is created for the  MAC address and is shown in the  Verification Code  column. You'll need to provide the list of MAC IDs and verification codes to the field technicians. You  can export the detail directly in a file and share the file with the technician who is doing the ...
  • Page 45 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual The technician is then expected to enter the device-specific Verification code that was provided  in  the Teams  admin  center on  the phone’s  user interface.  Once the device is  provisioned   successfully, the tenant name will be available on the sign in page. ➢ Step 4: Sign in remotely The provisioned device appears in the Awaiting sign in tab. Initiate the remote sign-in process  by selecting the individual device. Select a device from the  Awaiting sign in  tab. Follow the instructions in  Sign in a user , and then select  Close .
  • Page 46 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual When  the tenant admin  is  signing in  from  Teams  Admin  Center,  the user interface on  the  device is blocked to prevent other actions on the phone. - 41 -...

  • Page 47: Getting Acquainted With The Phone Screen

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Getting Acquainted with the Phone Screen The following gets you acquainted with the phone’s user interface. The figure below shows the  phone's home screen, aka the phone's idle screen. The following figure shows the phone's Calls screen.   The following table describes the phone's home screen. - 42 -...

  • Page 48: Setting Status

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Table 4-1: Calls Screen Item Description Calls  Select the tab to open the Calls screen. The screen shown in the figure  preceding this table opens. People Select the tab to open the People, shown under  Using the People Screen  on page 47  opens. Allows you to easily connect and collaborate with  teammates, colleagues, friends and family. Through this screen, you can  see all your contacts and create and manage contact groups to organize  your contacts. The screen provides a simple user experience and aligns  with the contacts on the Teams desktop client.  If a contact has multiple numbers, the phone screen allows the user to  select from a drop-down menu the intended contact method. Calendar Select to open the Calendar screen, shown under  Setting up a Meeting   opens. Voicemail Select the tab to open the Voicemail screen, shown under  Accessing  Voicemail on page 48  opens. The following figure shows the user's presence status screen.  Use this table as reference.

  • Page 49: Configuring Teams Application Settings

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual ➢ To set presence status: In the home screen, select   Select the status displayed; in the preceding figure, 'Available' is displayed. From the drop-down, select the status to set and then press the  OK  button. Configuring Teams Application Settings The following describes the Teams application's settings. In the home screen, select  Use this table as reference: - 44 -...
  • Page 50 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Table 4-3: Idle Screen Description Item Description Profile Opens the user's email address and photo / avatar picture.  Calling Opens the Calls screen. Incoming Calls ■ Call forwarding. Enables automatically redirecting an incoming call to another destination. ■ Forward to. Only displayed if the previous setting is enabled.
  • Page 51 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Item Description Configure a lock option before attempting to lock the phone.  If a lock option isn't configured, the lock action won't work. To  unlock a locked phone, see  Unlock on page 31 . Report an issue Opens the Send Feedback screen. - 46 -...

  • Page 52: Using The People Screen

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Item Description About  Opens the About screen. Sign out Lets you sign out of the phone application as one user and  optionally sign in again as another user. See  Signing Out on page 49   for detailed information. Device Settings Opens the [Device] Settings screen. See  Configuring Device Settings  on page 17  for detailed information. Using the People Screen The People screen allows users to easily connect and collaborate with teammates, colleagues,  friends and family. Through the screen, users can see all their contacts and create and manage  contact groups to organize their contacts. The screen provides a simple user experience and  aligns with the contacts on the Teams desktop client. In addition to accessing the People  screen from the menu, the screen can also be accessed from the hard CONTACTS button on  the phone. - 47 -...

  • Page 53: Accessing Voicemail

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual   Accessing Voicemail From  the phone's  home screen,  select the  Voicemail  tab. From  the phone's  home screen,   select the voicemail icon and then select the message.      - 48 -...

  • Page 54: Using Audio Devices

    CHAPTER 4    Teams Application C435HD Users & Administrator's Manual Using Audio Devices Use one of the following audio devices on the phone for speaking and listening: ■ Handset : To make a call or answer a call, lift the handset off the cradle. ■ Speaker  (hands-free mode) ● To activate it, press the speaker key during a call or when making a call.  ● To deactivate it, press the speaker key again. ■ Headset  (hands-free mode). When talking on the phone, you can relay audio to a  connected headset.  ● To enable it, press the headset key.  ● To disable it, press it again. You can easily change audio device during a call. ■ To change from speaker/headset to handset : Activate speaker/headset and pick up the  handset; the speaker/headset is automatically disabled.
  • Page 55 CHAPTER 4    Teams Application C435HD Users & Administrator's Manual After selecting the  Sign out  option, you're prompted 'Are you sure you want to sign out?  Select  OK ; you're signed out and returned to the  Sign in  screen.   - 50 -...

  • Page 56: Performing Teams Call Operations

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual Performing Teams Call Operations The following documentation shows how to perform basic operations with the phone. Making a Call Calls can be made in multiple ways, for example, you can press the digit keys on the phone’s  dial pad to enter the phone number. Alternatively, in the home screen you can press the     s oftkey  and in the RECENT screen that  opens you can navigate to a recent call and then press the  OK  button. After dialing a destination number, the phone displays the Calling screen while playing a ring- back tone. - 51 -...
  • Page 57 CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual You can alternatively make a call using a speed dial from the People screen or from the ‘Search  people’ feature in the People screen.   - 52 -...

  • Page 58: Dialing A Missed Call

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual Dialing a Missed Call The phone logs all missed calls. The screen in idle state displays the number of missed calls  adjacent to the Calls softkey. ➢ To dial a missed call: ■ In the home screen, select the   icon and then in the 'Recent' screen that opens navigate  to and select the missed call. Select to Dial All phone numbers that are part of meeting invites or user contact cards can be   d ialed out dir- ectly by selecting them via the phone screen. Making an Emergency Call The phone features an emergency call service. The idle lock screen displays an  Emergency  key.

  • Page 59: Answering Calls

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual Answering Calls The phone indicates an incoming call by ringing and displaying  Caller X is calling you . The LED  located in the upper right corner of the phone flashes red, alerting you to the incoming call.   ➢ To answer: ■ Pick up the handset -OR - activate the headset key on the phone (make sure the headset is  connected to the phone) -OR- activate the speaker key on the phone -OR- select the  Accept  softkey (the speaker is automatically activated). Ending an Established Call You can end an established call in a few ways. ➢ To end an established call: ■...

  • Page 60: Transferring A Call To Work Voicemail

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual Transferring a Call to Work Voicemail Users can directly transfer a call into someone’s work voicemail without needing   t o ring the  far-end  user.  This  allows  them  to  discreetly  leave voicemails  for users    w ithout interrupting  them. Viewing and Playing Voicemail Messages If you  hear a  stutter dial tone when  you  pick  up  the handset,  new messages  are in  your ...

  • Page 61: Adjusting Ring Volume

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual ■ Adjusting Handset Volume below ■ Adjusting Speaker Volume below ■ Adjusting Headset Volume on the next page For more information about sound and volume, see  here Adjusting Ring Volume The volume of the  phone's  ring  alerting  you  to  an  incoming  call can  be adjusted  to  suit   personal preference. ➢ To adjust ring volume: When the phone is in idle state, select the VOL ...

  • Page 62: Adjusting Headset Volume

    CHAPTER 5    Performing Teams Call Operations C435HD Users & Administrator's Manual Select the VOL   or VOL   key; the volume bar is displayed on the screen. After adjusting  the volume, the volume bar disappears from the screen. Adjusting Headset Volume Headset volume can be adjusted  during a call  to suit personal preference. ➢ To adjust the headset volume: During a call, activate the headset key on the phone. the volume bar is displayed on the screen.  - 57 -...

  • Page 63: Performing Administrator-Related Operations

    ■ Managing Phones with the Device Manager on page 70 Updating Phone Firmware Manually AudioCodes'   Teams   IP  Phone   Utility   allows   network   administrators   to   manually   update   a   phone's firmware. ➢ To manually update a phone's firmware: From the PC's  Start  menu, select the app icon or click the application's exe file in the folder ...
  • Page 64 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual In the 'Teams IP-Phone Address' field, enter the IP address of the device (get it by pressing  the MENU hard key >  About phone  >  Status > IP Address ).  Click  SSH Connect ; a connection with the device is established. Under the Operations section of the screen next to the field 'Firmware file', click the  Browse  button and navigate to and select the candidate image file.  Click the  Submit  button; a firmware upgrade process starts; the phone is automatically  rebooted; a notification pops up when the process finishes. The phone notifies you that  it's being updated and rebooted.      - 59 -...

  • Page 65: Downloading 802.1X Certificates

    C435HD Users & Administrator's Manual The above is also displayed when the phone is upgraded remotely from Microsoft Admin Portal or from AudioCodes' Device Manager. Downloading 802.1x Certificates The   following   shows   how   to   download   user   certificates   to   a   single   Teams   device   and   to  ...

  • Page 66: Manually Performing Recovery Operations

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Click theBrowse button next to the field 'Certs Folder' under Multi Operations and then  navigate to and select the certificate files to download.  Click theBrowse button next to the field 'Phones IP List' under Multi Operations and then  navigate to and select the txt file listing the IP addresses of the phones to which to  download the certificates. The IP addresses are listed one under the other. Each occupies  its own line. No notation between them is required. Click the now activated Download Certs button to add the certificates to the phones. After a short period, view in the results pane 'Certs Successfully Installed'.  Manually Performing Recovery Operations Besides manual recovery options, the Android phones also feature an independent, automatic problem detection and recovery attempt capability that can culminate in recovery mode or in switching image slots.

  • Page 67: Removing Devices From Intune Management

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual ■ Switch to the other slot - Long-press the reset key for 10 seconds or simultaneously press  the ‘4’ key + the ‘6’ key; the device’s LED lights up green. ■ Enter the device’s boot - Long-press the reset key for 15 seconds or simultaneously press  the ‘1’ key + the ‘3’ key; the device’s LED lights up blue. ■ Switch from Teams Compatible to Teams Native and vice versa -   s imultaneously press the  ‘back’ key + the OK key; the phone’s LED lights up red + green. ■ Restore the phone to its default settings - Long-press the reset key for 25 seconds or  simultaneously press the OK key + the MENU key; the device’s LED lights up green + blue. You can also restore a device to its default settings while the phone is already powered up and  functioning, by long-pressing the HOLD key for 15 seconds. Removing Devices from Intune Management You can remove from Intune devices that are no longer needed, that are being repurposed, or  that have gone missing. ➢ To remove devices from Intune: Go to Microsoft 365 Admin Centre [portal.office.com] and log in with an Administration  account.
  • Page 68 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual The Endpoint Manager service is licensed according to individual terms. Consequently, not all network administrators will be able to navigate to it. Check if the license you're using includes the service or not.
  • Page 69 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Click  Android . - 64 -...
  • Page 70 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Click  Android Devices  >  Bulk Device Actions . - 65 -...
  • Page 71 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Select:  OS  >  Android  (Device Administrator)  Device Action  >  Delete and then  Next . Select  Devices to include  and search for the user for which enrolled devices are to be  removed. - 66 -...
  • Page 72 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Select all the devices to be removed and click  Select icon . After the devices are selected, click  Next . - 67 -...
  • Page 73 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Click  Create ; a task to delete all the selected devices enrolled with a particular account is  created. - 68 -...

  • Page 74: Updating Microsoft Teams Devices Remotely

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Once the action is created, the admin receives notification. It may take some time to completely sync the devices with the account so after delet- ing the devices wait for 30 minutes before signing in. Updating Microsoft Teams Devices Remotely For instructions on how to update Microsoft Teams devices remotely, see  ...

  • Page 75: Managing Phones With The Device Manager

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Managing Phones with the Device Manager AudioCodes' Device Manager manages Android-based Teams phones in a similar way to UC- type phones. Teams phones' configuration parameters are in the same format as UC phones.  A .cfg configuration file is defined for each device. Device Manager version 7.8.2000   a nd later  (Pro and Express) supports Android-based Teams devices.  Zero Touch Provisioning is supported in a non-tenant aware manner; each local DHCP Option  160 must be configured  with  a fully-specified  URL pointing to   dhcpoption160.cfg  as  shown   here: Table 6-1: DHCP Option 160 URL This URL is displayed in the Device Manager page under  Setup  >  DHCP options configuration . ...

  • Page 76: Configuring A Periodic Provisioning Cycle

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual ● To change a device's configuration, see the Device Manager Administrator's Manual. Changing a device's configuration using the Device Manager is the same for Android-based Teams devices as for UC devices.

  • Page 77: Managing Devices With Https

    CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual Table 6-3: TimeZone And Daylight Savings Parameter Description date_time/- Defines the Timezone. Valid values are:  timezone  ■ +00:00  ■ +01:00 ■ +02:00  ■ Etc.  date_time/time_ [Boolean parameter]. Configuring  ENABLED  adds one hour to the con- dst  figured time. Valid values are:  ■ ■ 0  For example, to configure Central European Summer Time (CEST) you can either configure: date_time/timezone= +01:00...
  • Page 78 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual ■ general/silent_mode = 0 (default)/1 ■ general/power_saving = 0 (default)/1 ■ phone_lock/enabled = 0 (default)/1 ■ phone_lock/timeout = 900 (default) (in units of seconds) ■ phone_lock/lock_pin = 123456 ■ display/language = English (default) ■ display/screensaver_enabled = 0/1 ■ display/screensaver_timeout = 1800 (seconds) ■ display/backlight = 80 (0-100) ■ display/high_contrast = 0 (default) /1 ■ date_time/timezone = +02:00 ■ date_time/time_dst = 0 (default) /1 ■ date_time/time_format = 12 (default) / 24 ■ network/dhcp_enabled = 0/1 ■ network/ip_address = ■...
  • Page 79 CHAPTER 6    Performing Administrator-Related Operations C435HD Users & Administrator's Manual ■ provisioning/period/weekly/day ■ provisioning/period/weekly/time ■ provisioning/random_provisioning_time - 74 -...

  • Page 80: Troubleshooting

    Teams IP Phone Utility AudioCodes'   Teams   IP  phone   is   by   default   accessed   via   Secure   Shell   (SSH)   cryptographic   network protocol after the network administrator signs in. Network administrators need to  know their  username  and  password  in  order  to  sign  in;   admin  and   1234  are  the  default  ...
  • Page 81 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual AudioCodes provides network administrators with the SSH-based   T eams IP Phone Utility. The  application gives network administrators the following debugging capabilities:  ■ Capturing the Phone Screen on the next page ■ Running Tcpdump  on page 79 ■ Getting Information about Phones on page 80 ■ Remote Logging (Syslog) on page 82 ■ Getting Diagnostics  on page 83 ■ Getting a Bug Report on page 86 ■ Activating DSP Recording on page 87 ■ Deactivating DSP Recording on page 88 ■ Getting Information about Phones on page 80   ➢ To open the Teams IP Phone Utility: From the PC's  Start  menu, select the app icon or click the application's exe file in the folder ...

  • Page 82: Capturing The Phone Screen

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual In the 'Teams IP-Phone Address' field, enter the IP address of the device (get it by pressing  the MENU hard key >  About phone  >  Status > IP Address ).  Click  SSH Connect ; a connection with the device is established. Next to the field 'PC folder', click the  Browse  button and navigate to and select the folder  to which to send data to use for debugging.  Capturing the Phone Screen AudioCodes' screen-capturing application Teams IPP GUI Tool allows network administrators  to effectively collaborate and debug issues. ➢ To capture the phone screen: From your PC's Start menu, open the AudioCodes Teams IPP GUI Tool application.   - 77 -...
  • Page 83 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual In the 'Teams IP-Phone Address' field, enter the IP address of the device (get it by pressing  the MENU hard key >  About phone  >  Status > IP Address ).  Click  SSH Connect ; a connection with the device is established. - 78 -...

  • Page 84: Running Tcpdump

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Next to the field 'PC folder', click the  Browse  button and navigate to and select the folder  to which to send the screen captures.  Click the  Screen Capture  button; the phone's screen is captured and the screenshot is  saved and sent to the folder. On your PC, navigate to the folder and retrieve the screenshot. Default filename:  screencap.png . Rename it to a name related to the screen you captured. If you don't  rename it, it will be overwritten the next time you take a screenshot.  Running Tcpdump Tcpdump is a common packet analyzer that allows network administrators to display TCP/IP  and  other  packets  transmitted  or  received  over  the IP telephony  network,  for  debugging   purposes. ➢ To run Tcpdump: In the Teams IP Phone Utility (see ...

  • Page 85: Getting Information About Phones

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual After a short period, view in the results pane a 'Finished' indication. Open the folder on the PC to which you commanded the application to send the  information and locate and open the file 'net.pcap'.  Alternatively, run Tcpdump  without  the Teams IP Phone Utility. ➢ To run tcpdump without the Teams IP Phone Utility: Access the phone via SSH and run the following commands: cd /storage/emulated/0/ mkdir recording cd recording/ tcpdump -w rtp.pcap After running TCPDump, reproduce the issue.  Press  Ctrl+C  to stop TCPDump: curl -T /storage/emulated/0/recording/rtp.pcap tftp://host_ip/rtp.pcap Getting Information about Phones Network administrators can get information about phones using AudioCodes' SSH protocol ...
  • Page 86 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual address, clicking  SSH Connect  and browsing to a folder on the PC to which to send the  information). Alternatively: ● To get  firmware information , in the 'Command' field enter the following and then click  Send : getprop ro.build.id ● To get  Bootloader information  using SSH protocol, in the utility's 'Command' field  enter the following and then click  Send :  getprop ro.bootloader ● To get  DSP information  using SSH protocol, in the utility's 'Command' field enter the  following and then click  Send : getprop ro.ac.dsp_version...

  • Page 87: Remote Logging (Syslog)

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual ● To get the  Microsoft Admin version  using SSH protocol, in the utility's 'Command' field  enter the following and then click  Send : getprop ro.agent.version Remote Logging (Syslog) Remote Logging via Syslog provides the same log level as Device Diagnostics (performed via  the Microsoft Admin Center) with some additional information that may be relevant to device  issues (not Teams application issues). Device Diagnostics via the Microsoft Admin Center are  saved   to   the   device   sdcard   and   collected   after   the   event.   Remote   Logging   via   Syslog   is  ...

  • Page 88: Getting Diagnostics

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Configure the ‘Remote IP address’ and ‘Remote port’ and enable ‘Remote Logging’; the  device starts sending logs to the Syslog server. Network administrators can also enable Syslog using Secure Shell (SSH) protocol. ➢ To enable Syslog using SSH protocol, type the following command at the shell prompt: setprop persist.ac.rl_address <syslog_server_ip>:<port>. ➢ To disable Syslog using SSH, type the following command at the shell prompt: setprop persist.ac.rl_address ""...
  • Page 89 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Click  Get Diagnostics . After a short period, view in the results pane a 'Finished' indication. Open the folder on the PC to which you commanded the application to send the  information and locate and open the sub-folder 'logs'.  Open the txt files to view the diagnostics.  - 84 -...
  • Page 90 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Network administrators who need to get diagnostics from the device can alternatively dump the logs to the phone’s Secure Digital (SD) Card and then later collect them using Secure Copy Protocol (SCP) based on Secure Shell (SSH) protocol. Whenever an issue occurs, the administrator can dump the logs into the SD Card.

  • Page 91: Getting A Bug Report

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Wait until the screen shown in the preceding figure disappears; the phone creates all  necessary logs and copies them to the its SD Card / Logs folder. Get the logs using SCP notation as follows:  scp -r admin@host_IP:/sdcard/logs/ . ■ Following are the relevant logs (version and ID may be different to those shown here): ✔ dmesg.log ✔ dumpstate-TEAMS_1.3.16-undated.txt ✔ dumpstate_log-undated-2569.txt ✔ logcat.log Getting a Bug Report Getting a Bug Report is identical to  Getting Diagnostics  on page 83  with these exceptions: ■ A Bug Report can be on many phones; Diagnostics is on one  ■ A Bug Report is in zip file format; Diagnostics are not ■ A Bug Report is formatted differently to Diagnostics ➢ To get a Bug Report: In the AudioCodes Teams IP Phone Utility (see ...

  • Page 92: Activating Dsp Recording

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Click  Get Bugreport ; after a short period, view in the results pane a 'Finished' indication. Open the folder on the PC to which you commanded the application to send the  information.  Unzip the zipped files and open the txt files to view the report.  Activating DSP Recording Network administrators can activate DSP recording using AudioCodes' SSH protocol based  Teams IP Phone Utility. ➢ To activate DSP Recording: In the AudioCodes Teams IP Phone Utility (see  Teams IP Phone Utility on page 75  for more  information), enter the phone's IP address, click  SSH Connect  and browse to a folder on  the PC to which to send the information. In the 'PC IP Address' field, enter the IP address of the PC on which the utility is installed  and then c lick the Start DSP Record button. After a period of recording, click  Stop DSP Record .

  • Page 93: Deactivating Dsp Recording

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual ➢ To activate DSP recording using SSH protocol without the Teams IP Phone Utility, type the following at the shell prompt: setprop ac.dr_voice_enable true setprop ac.dr_ipaddr <ip_address> setprop ac.dr_port 50000 DSP recording can be activated on the fly without requiring the network administrator to reset the phone.

  • Page 94: Ssh

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual The phone is by default accessed via Secure Shell (SSH) cryptographic network protocol after  the   network   administrator   signs   in.   Administrators   need   to   know   their   username   and   password in order to sign in;  admin  and  1234  are the defaults.  SSH access allows network administrators debugging capabilities such as:  ■ Getting the Phone IP Address below ■...

  • Page 95: Microsoft Admin Center

    ➢ To collect logs: Reproduce the issue Access Microsoft Admin Center and under the  Devices  tab click the  Diagnostics  icon. Figure 7-1: Microsoft Teams Admin Center - Diagnostics Applies to all AudioCodes phones for Microsoft Teams even though a specific model is shown in the figures here. Click the  Diagnostics  icon - 90 -...
  • Page 96 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Click  Proceed ; the logs are uploaded to the server. Figure 7-2: Microsoft Teams Admin Center – Logs Upload to Server Click the  History  tab. - 91 -...

  • Page 97: Getting Company Portal Logs

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Figure 7-3: History - Download Click  Download  to download the logs. Getting Company Portal Logs Company  Portal logs  can  be helpful to  network  administrators  when  there are issues  with   signing in to Teams from the phone.  Logs can be gotten using one of two methods: ■ via GUID/UUID (see  Getting Logs using UUID on the next page ) ■ via the phone (see  Getting Logs via the Phone below ) Getting Logs via the Phone ➢...

  • Page 98: Getting Logs Using Uuid

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Select  Settings . Select the  Copy Logs key.  Company portal logs are copied to: sdcard/Android/data/com.microsoft.windowsintune.companyportal/files/ To pull the logs, use the ssh: scp -r admin@hosp_ ip:/sdcard/android/data/com.microsoft.windowsintune.companyportal/files/ Files are quite heavy so you may need to pull them one by one. Getting Logs using UUID Many different kinds of generators are available on the internet that enable you to generate a  Universally Unique Identifier (UUID), a.k.a., GUID (Globally Unique Identifier), which can be  used to get Company Portal logs. ➢ To get logs using a UUID generator: Use an online generator such as  https://www.uuidgenerator.net/  ...
  • Page 99 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Copy the UUID number. In the example shown in the preceding figure, click  Copy  adjacent  to the UUID. Execute the command  adb shell or ssh shell. ● To execute the command  adb shell , see  Getting Logs using UUID over ADB Shell below ● To execute the command  ssh , see  Getting Logs using UUID over SSH on the next page Getting Logs using UUID over ADB Shell To use this method of getting new logs, Android Debug Bridge (ADB), a command-line utility included with Google's Android SDK, must be installed on your PC.

  • Page 100: Getting Audio Debug Recording Logs

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Send AudioCodes the UUID number. Getting Logs using UUID over SSH SSH (Secure Shell) cryptographic network protocol can also be used to secure getting Com- pany Portal logs via UUID. ➢ To execute the command ssh: After copying the UUID number as shown in  Getting Logs using UUID on page 93 , execute  the command  ssh  as shown in the following example: am broadcast -a com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_ UPLOAD_LOGS --es SessionID <Generated GUID> -n com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver Replace  <Generated UUID> with the number that you copied, for example: am broadcast -a com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_...

  • Page 101: Collecting Media Logs (*.Blog) From The Phone

    CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual Configure the remote IP address and port. Enable ‘Voice record’. Start Wireshark on your PC to capture the Audio traffic. Collecting Media Logs (*.blog) from the Phone Network administrators can collect Media Logs (*.blog) from the phone. ➢ To collect Media Logs (*.blog) from the phone Access the phone via SSH. Set the phone to the screen to capture. Run the following command: scp -r admin@hosp_ ip:/sdcard/android/data/com.microsoft.skype.teams.ipphone/cache/ . - 96 -...
  • Page 102 CHAPTER 7    Troubleshooting C435HD Users & Administrator's Manual This page is intentionally left blank. - 97 -...
  • Page 103 International Headquarters 1 Hayarden Street, Airport City Lod 7019900, Israel Tel: +972-3-976-4000 Fax: +972-3-976-4040 AudioCodes Inc. 200 Cottontail Lane Suite A101E Somerset NJ 08873 Tel: +1-732-469-0880 Fax: +1-732-469-2298   Contact us:   https://www.audiocodes.com/corporate/offices-worldwide Website:   https://www.audiocodes.com/ Documentation Feedback:   https://online.audiocodes.com/documentation- feedback   ©2021 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPme- dia,   Mediant,   MediaPack,   What’s  Inside   Matters,   OSN,   SmartTAP,   User   Management   Pack,   VMAS,  ...

Table of Contents

Save PDF