Performing A Consultative Transfer - AudioCodes 445HD User Manual

8. Performing Advanced Operations
8.8.2

Performing a Consultative Transfer

You can consult with a third party before transferring a second party to the third party. This
consultation (semi-attended) transfer can be performed using the Trans. softkey or the TRANSFER
key on the phone.
The Trans. softkey is not available by default on the phone and must be configured in the
configuration file. For more information, see the Administrator's Manual.
To perform a consultation transfer:
1. In a call with Bob Smith, he asks you (John Kennedy) to transfer him to Allen Gray. Press the
Call Menu softkey and then select Consultation transfer.
2. Enter Allen Gray's number (2309)
3. Press the Dial softkey.
Allen Gray's phone rings and he answers.
4. Consult with Allen Gray. Ask him for example if he is willing to take the call from Bob Smith. If
he is agreeable, press the Transfer softkey or press the TRANSFER hard key;.Allen Gray is
connected to Bob Smith and you (John Kennedy) are disconnected.
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