AudioCodes C450HD User Manual
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AudioCodes C450HD User Manual

Ip phone for microsoft skype for business
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User's Manual
AudioCodes High Definition IP Phones Series
C450HD IP Phone for
Microsoft
Skype
for
®
™
Business
Version 3.2.0

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Summary of Contents for AudioCodes C450HD

  • Page 1 User's Manual AudioCodes High Definition IP Phones Series C450HD IP Phone for Microsoft Skype ® ™ Business Version 3.2.0...

  • Page 3: Table Of Contents

    Using Other Functionalities if the Phone is Locked ............46 Customizing Your Phone ..................47 Changing the Screen Language ..................47 Selecting Ring Tone ...................... 48 Displaying Contacts Pictures ..................49 Enabling Call Waiting ....................52 Managing Simultaneous Incoming Calls................ 52 C450HD IP Phone...
  • Page 4 C450HD IP Phone 5.5.1 Configuring Busy on Busy ..................... 53 Configuring Call Forwarding ..................54 Making Sure the NTP Server is Enabled ............... 56 Configuring Screen Brightness ..................58 Selecting an Answering Device ..................60 5.10 Viewing your Location Information ................61 5.11 Uploading Logs to Microsoft Server ................
  • Page 5 7.15.1 Viewing Admins and Bosses..................152 7.15.2 Handling an Incoming Call for the Boss ............... 153 7.15.3 Calling on Behalf of the Boss ..................154 7.15.3.1 Touching the Boss' icon ................154 7.15.3.2 Keying in the Destination Phone Number ............155 C450HD IP Phone...
  • Page 6 C450HD IP Phone 7.15.3.3 Pressing the CONTACTS Key ..............155 7.15.4 Answering a Call on Boss' Phone ................156 7.15.5 Admin Hands Off a Call to Boss................... 157 7.15.6 Boss Hands Off a Call to Admin................... 157 7.15.7 Boss Monitors Admins, Seizes a Call Put on Hold by an Admin ........158 7.15.8 Admin Sees Who's Call Boss Answered ..............
  • Page 7 Figure 3-12: Windows Security Prompt ....................... 39 Figure 3-13: Sign-out ..........................39 Figure 5-1: C450HD Phone with Speed Dials Configured in the Expansion Module Screen ......81 Figure 5-2: Configuring a Speed Dial in the Expansion Module Screen ............81 Figure 5-3: Selecting the Private Option in Microsoft Exchange ..............
  • Page 8 C450HD IP Phone List of Tables Table 2-1: Font View Description......................... 14 Table 2-2: Rear View Description ........................ 16 Table 3-1: Touch Screen in Idle State ......................21 Table 3-2: Softkey Descriptions ........................22 Table 3-3: Menu Descriptions........................24 Table 3-4: Displayed Messages Indicating Processes In Progress............... 41 Table 5-1: Screen Brightness Options ......................
  • Page 9 This document is subject to change without notice. Date Published: Feb-04-2019 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.
  • Page 10 400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual C450HD IP Phone for Microsoft Skype for Business Quick Guide 400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note...

  • Page 11: Introduction

    SILK to offer high voice quality even under poor network conditions. Management Along with the other members of the AudioCodes 400HD IP phone family, it can be deployed as part of a fully managed IP phone solution, with unique and complete centralized device life-cycle management courtesy of AudioCodes' IP phone management utilities for managing end-user desktop devices.
  • Page 12 C450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-13261...

  • Page 13: Setting Up The Phone

    When unpacking, ensure that the following items are present and undamaged: Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. C450HD IP Phone...

  • Page 14: Device Description

    C450HD IP Phone Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Figure 2-1: Front View...
  • Page 15 Activates a call using an external headset. MUTE Mutes a call. ▲ VOL Increases or decreases the volume of the handset, headset, speaker, ring ▼ VOL tone and call progress tones. Cancel an action, such as dialing a number, after beginning it. C450HD IP Phone...

  • Page 16: Rear View

    C450HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in the table below. Figure 2-2: Rear View Table 2-2: Rear View Description Label Description Handset jack, i.e., port RJ-9, to connect the handset.

  • Page 17: Cabling

    Connect the phone's RJ-45 LAN port to your LAN network (LAN port or LAN switch/router) using a CAT 5 / 5e Ethernet cable. Internal use only. FAEs use the port to debug and troubleshoot the phone - after connecting the AUX (auxiliary) port to a terminal monitor with a serial cable. C450HD IP Phone...

  • Page 18: Mounting The Phone

    Mounting the Expansion Unit on a Desktop Note: Only applies to C450HD phone users with the Expansion Unit option. A dedicated stand is supplied for the Expansion Unit. Its mounting mechanism is identical to the phone's (see the previous section for more information).

  • Page 19: Wall Mounting

    Thread two screws (not supplied) into the two masonary anchors; ensure that the heads extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang on. Hang the phone stand's keyhole slots on these screws. C450HD IP Phone...
  • Page 20 C450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-13261...

  • Page 21: Getting Started

    Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Softkeys (see the next page). C450HD IP Phone...

  • Page 22: Softkeys

    C450HD IP Phone Softkeys The table below describes the softkeys displayed in the touch screen. Touch a softkey to activate. Table 3-2: Softkey Descriptions Softkey Description Meet Now Initiates a Skype for Business server based phone conference. Missed Displays missed calls.
  • Page 23 3. Getting Started Softkey Description Reject Displayed when the phone rings, alerting to an incoming call. Lets you reject the call. Accept Displayed when the phone rings, alerting to an incoming call. Lets you accept the call. C450HD IP Phone...

  • Page 24: Navigating The Phone Menu

    C450HD IP Phone Navigating the Phone Menu The MENU hard key on the phone lets you configure settings and access information. Press the key to view the phone's Menu screen. Figure 3-2: Menu Screen Touch a menu to perform actions described in the table below (from left to right).

  • Page 25: Figure 3-3: Menus

     To navigate to a menu item: Press the navigation control button's upper, lower, left or right rim, or press the item's  number, e.g., open the Settings menu and press 4 to navigate to Forward Settings. C450HD IP Phone...

  • Page 26: Selecting An Alphanumerical Mode

    C450HD IP Phone  To select a menu item: Press the navigation control's OK button or touch the item.   To cancel and move to a previous menu level: Touch the Back softkey.  Selecting an Alphanumerical Mode The keypad lets you enter alphabetical letters, numbers or symbols, and to switch between them.

  • Page 27: Figure 3-5: Entering A Symbol (E.g., A Dot)

    Figure 3-5: Entering a Symbol (e.g., a dot)  To revert to letters (e.g., abc): Make sure the phone is in abc mode and successively press the PQRS key three times to  produce r (for example): Figure 3-6: Reverting to Letters (e.g., abc) C450HD IP Phone...

  • Page 28: Signing In

    C450HD IP Phone Signing In This section shows how to sign in.  To sign in: In the Offline screen, touch the Sign in softkey; the Sign-in options are displayed:  PIN code - see Section 3.5.1  User name and Password - see Section 3.5.2...

  • Page 29: Signing In With User Name And Password

    User name, in UPN (User Principal Name) format, i.e., the way the user's name appears in their e-mail address listed in the Active Directory: username@domain.com User’s network IT password (the same password you use to access your PC) • Touch the Sign in softkey. C450HD IP Phone...

  • Page 30: Signing In With The Web Sign-In (Cloud) Option

    C450HD IP Phone Note: indicates you are using a username format that cannot access Microsoft Exchange, for example, audiocodes/someone instead of someone@audiocodes.com. 3.5.3 Signing in with the Web Sign-in (Cloud) Option Signing in using the sign-in option 'Web Sign-in (Cloud)' enables connectivity to Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice.

  • Page 31: Figure 3-7: Enter The Web Url Displayed In The Phone Screen

    Web Login is unsuccessful, you can ‘Start Again’ and reenter your credentials. Note: The feature applies to Skype for Business online and on-premises. Username and password sign-in as well as BToE sign-in are supported. C450HD IP Phone...

  • Page 32: Users With Ip Phone Manager Pro / Express Version 7.4.3000 Or Earlier

    C450HD IP Phone 3.5.4.1 Users with IP Phone Manager Pro / Express Version 7.4.3000 or Earlier This section shows the Web Login procedure that is performed if you have an earlier version of IP Phone Manager Pro / Express than 7.4.3000.

  • Page 33: Signing In As A Common Area Phone (Cap) User

    When the phone is offline, press the Sign-in softkey and from the 'Sign-in options' screen select CAP Provisioning. After selecting the 'CAP provisioning' method, view a displayed URL and Pairing Code. Point your browser to the URL, sign in to Office 365 and locate the phone. C450HD IP Phone...
  • Page 34 C450HD IP Phone User's Manual Document #: LTRT-13261...
  • Page 35 User's Manual 3. Getting Started Enter the Pairing Code in the Microsoft web page and clicks Provision. Sign-in to Microsoft's Cloud PBX is performed. C450HD IP Phone...

  • Page 36: Signing Out

    C450HD IP Phone Signing Out This section shows how to sign out.  To sign out: In the idle screen, touch the Status softkey. In the Status screen touch the Sign out softkey. You're signed out and returned to the offline screen displaying the Sign in softkey.

  • Page 37: Figure 3-8: Login

    Enter the login credentials (default username is admin and default password is 1234); the Home page of the Web interface is displayed. Figure 3-9: Web Interface – Home Page In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in). C450HD IP Phone...

  • Page 38: Figure 3-10: Sign-In - Content Blocked Page

    C450HD IP Phone Figure 3-10: Sign-in – Content Blocked Page Click the open it link and then click Show content. Figure 3-11: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. User's Manual Document #: LTRT-13261...

  • Page 39: Figure 3-12: Windows Security Prompt

    User's Manual 3. Getting Started Figure 3-12: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 3-13: Sign-out Click the Sign out button. C450HD IP Phone...

  • Page 40: Hot Desking

    C450HD IP Phone Hot Desking Employees in enterprises that operate according to a 'touch-down desk' concept can use the phone's HotDesk feature. Employees in these enterprises typically travel frequently to remote branches, or work in shifts. They can sign in to a phone that is already signed in by another (CAP or regular) user without signing out the original user to whom the phone was assigned for primary use.

  • Page 41: Viewing Process Messages Displayed In The Screen

    Auto discovering the Skype for Business server on the network Registering Registering to a Skype for Business server (after booting up the phone) Downloading Firmware File Downloading a firmware file Upgrading Firmware Upgrading the phone’s firmware Signing out Signing out of the Skype for Business server C450HD IP Phone...
  • Page 42 C450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-13261...

  • Page 43: Using The Phone's Automatic Lock Feature

    In the Device Security screen, select Locking the Device and then select Enabled.  To disable the feature on the phone: In the Device Security screen, select the Locking the Device option and then in the Pin  Lock screen, select Disabled. C450HD IP Phone...

  • Page 44: Unlocking A Locked Phone

    C450HD IP Phone Unlocking a Locked Phone If the locking feature is enabled, the phone automatically locks after a configured period of time, securing it against unwanted (mis)use. If left untouched for 10 minutes (default), it automatically locks and is inaccessible to anyone who doesn't know its lock code. After a phone locks: Outgoing calls cannot be made ...
  • Page 45 User's Manual 4. Using the Phone's Automatic Lock Feature Enter the new unlock code, touch the Next softkey, re-enter the code, and then Save. C450HD IP Phone...

  • Page 46: Dialing Emergency Numbers If The Phone Is Locked

    C450HD IP Phone Dialing Emergency Numbers if the Phone is Locked If the phone locks, emergency numbers such as for the police, ambulance service, firefighting service, etc., will still be available and dialable via an Emergency softkey that is displayed in the phone's idle screen after the lock takes effect.

  • Page 47: Customizing Your Phone

     To change the default: Open the Languages screen (MENU hard key > Settings > Language). Navigate to the language you require. Touch the Select softkey to select it. Touch the Save softkey to save the setting. C450HD IP Phone...

  • Page 48: Selecting Ring Tone

    C450HD IP Phone Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls  To select a ring tone: Open the Ring Tone screen (MENU hard key > Settings > Ring Tone). Navigate to and select a ring tone. A sample of each ring tone is played as you navigate through the list.

  • Page 49: Displaying Contacts Pictures

     The figure below left shows contact pictures displayed for speed dials in the C450HD Expansion Module screen. The figure below right (uppermost) shows contact pictures displayed for speed dials in the idle screen. The figure below right (middle) shows contact pictures displayed for Favorites.
  • Page 50 C450HD IP Phone Note: In the Skype for Business client (see the figure below), users can despite the default reserve their right to hide their pictures so that others won't be able to see it. Note: If the phone does not find a contact’s picture, the contact’s initials [in color] are displayed instead of the contact’s picture.
  • Page 51 The figure below shows the Calling screen displaying the called party indicated by their  initials MJ rather than their picture Note: Contacts’ initials are also briefly displayed when opening (for example) the Calls Log before the phone finds and loads the contacts’ pictures. C450HD IP Phone...

  • Page 52: Enabling Call Waiting

    C450HD IP Phone Enabling Call Waiting You can enable or disable the call waiting feature.  To enable or disable call waiting: Open the Call Waiting screen (MENU hard key > Settings > Call Waiting). Navigate to and select: Disable (disables call waiting) -OR- •...

  • Page 53: Configuring Busy On Busy

     To configure Busy on Busy: Open the Call Waiting screen (MENU hard key > Settings > Call Waiting). Scroll to and then select the Busy on Busy option. Touch the Save softkey to save your settings. C450HD IP Phone...

  • Page 54: Configuring Call Forwarding

    C450HD IP Phone Configuring Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number, including a mobile phone number if a user-defined condition is met, e.g., if the line is busy. All Call Forwarding options available on the Skype for Business client, i.e., Call Forward with Delegation, Simultaneous ring, and Forward unanswered calls, can be configured from the phone, in compliance with Unified Communications between pc and phone.
  • Page 55  To stop call forwarding: When the phone is in idle state, touch the Forward softkey and in the Automatic Forward  screen, select Do not forward calls. C450HD IP Phone...

  • Page 56: Making Sure The Ntp Server Is Enabled

    C450HD IP Phone Making Sure the NTP Server is Enabled Date and time are automatically retrieved from the deployed Network Time Protocol (NTP) server. Note: If the phone's 'NTP server' setting is set to 'Disabled', inform the network administrator. Only the network administrator can change it. It must be set to 'Enabled' for date and time to be automatically retrieved from the NTP server.
  • Page 57 Navigate to and select the Time format option and then select the format of your choice.   To configure the date format: Navigate to and select the Date Format option and select the format of your choice.  C450HD IP Phone...

  • Page 58: Configuring Screen Brightness

    C450HD IP Phone Configuring Screen Brightness The phone's touch screen supports different brightness levels. You can choose the level that suits you best.  To configure screen brightness: Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness).
  • Page 59 Configures the brightness of the screen when it's in 'night mode'. The screen changes to 'night mode' after the timeout configured for 'dimmer mode' expires (see above). You can configure either: Low (default) • Medium • High • C450HD IP Phone...

  • Page 60: Selecting An Answering Device

    C450HD IP Phone Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey).

  • Page 61: Viewing Your Location Information

    Either Set the location manually, Skip (the screen closes but opens every few hours), or  Dismiss ('kills' the display).  To view your location information: Open the Location screen (MENU hard key > Settings > Location).  C450HD IP Phone...

  • Page 62: Uploading Logs To Microsoft Server

    Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send logs for analysis. The FAE will then download the logs to their PC, perform the analysis, and provide a fix.

  • Page 63: Configuring An Outbound Proxy

    Open the Outbound Proxy screen (MENU hard key > Settings > Outbound Proxy) and then set the 'Use Hosted Proxy' field to Enabled. In the 'Address' field enter the hosted service provider's domain name (FQDN), configure the 'Port' field (default = 0), and then touch the Save softkey. C450HD IP Phone...

  • Page 64: Adjusting Volume

    C450HD IP Phone 5.13 Adjusting Volume The phone allows you to adjust Ring volume  Tones volume (e.g., dial tone)  Handset volume  Speaker volume  Headset volume  5.13.1 Adjusting Ring Volume The volume of the phone's ring alerting you to an incoming call can be adjusted to suit personal preference.

  • Page 65: Adjusting Handset Volume

    Press the VOL or VOL key; the Speaker Volume bar is displayed on the screen. Adjust the volume using the VOL or VOL key. After you have completed adjusting the volume, the Speaker Volume bar disappears from the screen. C450HD IP Phone...

  • Page 66: Adjusting Headset Volume

    C450HD IP Phone 5.13.5 Adjusting Headset Volume The volume of the headset can be adjusted to suit personal preference. It can only be adjusted during a call.  To adjust the headset volume: During a call, press the headset hard key on the phone.

  • Page 67: Managing Phone Directories

      To access other directories: Press the Groups softkey and select the directory of your choice from the 'Contact groups'  screen shown below. Note that you can also access your Speed Dials from this screen. C450HD IP Phone...

  • Page 68: Adding A Contact To The Personal Directory

    C450HD IP Phone 5.14.2 Adding a Contact to the Personal Directory The home number, office number, mobile number and/or SIP URI of a contact can be added to the Personal Directory. You can also configure a speed dial to place calls quickly to the contact (see Section 5.16).
  • Page 69 User's Manual 5. Customizing Your Phone C450HD IP Phone...

  • Page 70: Editing Contact Information In The Personal Directory

    C450HD IP Phone 5.14.3 Editing Contact Information in the Personal Directory This section shows how to edit contact information in the Personal Directory.  To edit contact information: Access the Personal Directory (CONTACTS hard key > Groups softkey > Personal Directory).

  • Page 71: Deleting A Contact From The Personal Directory

    Touch the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory. Note: • Corporate Directory contacts cannot be deleted. Only Personal Directory contacts can be deleted. • C450HD IP Phone...

  • Page 72: Adding A Person To Favorites After A Call With Them Is Logged

    C450HD IP Phone 5.14.5 Adding a Person to Favorites after a Call with them is Logged This section shows how to add a person to the Favorites directory after a call with them is logged. Note: A maximum of 1,000 people can be added to the Favorites directory.

  • Page 73: Removing A Person From Favorites

    Open the Favorites directory (MENU key > Favorites). Navigate to the person to remove and press the OK navigation control; the Contact Details screen opens. Press the Unfavorite softkey; the person is removed from the Favorites directory. C450HD IP Phone...

  • Page 74: Adding A Distribution Group To Favorites

    C450HD IP Phone 5.14.7 Adding a Distribution Group to Favorites This feature allows you to view users who are members of Active Directory distribution groups (preconfigured as Favorites in the Skype for Business client) on the phone screen. With the feature, users from distribution groups can be called, invited to conference calls, etc.

  • Page 75: Searching For A Contact In A Directory

    For example, as you press the J key to search for contact Jerry, the directory locates contacts whose names begin with J. As you key in the next letter, i.e., e, contacts whose names begin with Je appear, etc. C450HD IP Phone...

  • Page 76: Searching For A Contact In The Corporate Directory Using T9

    C450HD IP Phone 5.15 Searching for a Contact in the Corporate Directory using Note: Applies to searching for a contact in the Corporate Directory. The T9 (Text on 9 keys) feature lets you press (once) the 1 key on the dialpad to input the letter A (for example).

  • Page 77: Searching For A Contact Using A/A/1 Instead Of T9

    5 key, press twice the 3 key, and if necessary, press twice the 9 key. If necessary, you can press the * key on the dial pad to enter a space, and then enter the first letter of the family name. C450HD IP Phone...

  • Page 78: Configuring A Function Key As A Speed Dial

    C450HD IP Phone 5.16 Configuring a Function Key as a Speed Dial Any of the 1-8 Function Keys can be configured as a Speed Dial in the phone's idle screen. Any of the Function Keys in the Expansion Module can also be configured as a Speed Dial. The instructions below apply to the idle screen but the principle is identical in the Expansion Module.

  • Page 79: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr

    This is typically requried for a Speed Dial which dials a destination extension number that is behind an Interactive Voice Response (IVR) system. Note: Consult your network administrator if you need a pause dialing configured for a Speed Dial. See the Administrator's Manual for more information. C450HD IP Phone...

  • Page 80: Deleting A Speed Dial

    C450HD IP Phone 5.16.2 Deleting a Speed Dial  To delete a Speed Dial: Long-press the Speed Dial displayed in the idle screen. Touch < to navigate to and select Empty. You're returned to the idle screen; the Speed Dial is removed.

  • Page 81: Configuring A Function Key As Speed Dial In The Expansion Module Screen

    Only applies to users of the C450HD phone with the Expansion Module option. Users of the C450HD phone with the Expansion Module can configure up to 22 speed dials in the Expansion Module's high-resolution full-touch color screen, in addition to the 1-8 Function Keys that can be configured in the phone screen as Speed Dials (see the previous section for more information).
  • Page 82 C450HD IP Phone View in the phone unit's interface the Function Key screen that opens. Proceed exactly as described in the previous section: • Use the navigation control to navigate to and select Speed Dial. Configure the 'Number' and 'Key Label' or select the Select from Directory option.

  • Page 83: Configuring A Function Key As A Key Event

    Open the Function Keys screen (press the MENU key and then touch the Keys option). Select an 'Empty' key. If necessary, navigate down to one using the lower rim of the navigation control button on the phone. C450HD IP Phone...
  • Page 84 C450HD IP Phone Press the right or left rim of the navigation control button to select Key Event. In the ‘Key Label’ field, define an identifier that you’ll easily identify in your idle screen. Touch the Input softkey to select capital | small letters or numbers.

  • Page 85: Configuring A Function Key For Direct Voice Dialing

    5.19 Configuring a Function Key for Direct Voice Dialing The phone is directly integrated with AudioCodes' Voca services to allow voice dialing to any other user in same corporate directory. To enable the service, the user must add a VocaNOM function key.

  • Page 86: Configuring A Function Key For Paging

    C450HD IP Phone 5.20 Configuring a Function Key for Paging Live announcements can be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence. The paged announcement is multicast via a designated group IP address, in real time, on all idle phones in the group, without requiring listeners to pick up their receivers.
  • Page 87 In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the identical port. Touch the Save softkey; a key is defined in the idle screen as a paging dial. C450HD IP Phone...

  • Page 88: Configuring A Function Key For Making A Discreet Call

    If a call is made in discreet mode, it’s a one-way call to a remote phone. Note: Both caller and called party phones must be AudioCodes phones. The caller’s phone does not indicate audially that a call is in progress; it’s silent. The screen remains in idle mode and the backlight is not activated.

  • Page 89: Deleting A Function Key

    A Function Key can be deleted after you configure it if you no longer find it useful (for example).  To delete a Function Key: Long-press the configured Function Key. In the Function Key screen that opens, navigate to and select Empty; the Function Key is removed the idle screen. C450HD IP Phone...

  • Page 90: Changing Your Presence Status

    C450HD IP Phone 5.23 Changing your Presence Status You can assign a presence status to control whether you want people to contact you or not, and if so, how. By default, your status is based on your Skype for Business client.
  • Page 91 Touch the Select softkey; the status you selected - Do not disturb in the example above - is displayed in the idle screen. To reset your presence status, navigate to and select Reset in the Status screen; your status is received from the Skype for Business server and automatically updated. C450HD IP Phone...

  • Page 92: Viewing Microsoft Exchange Calendar In The Phone's Touch Screen

    C450HD IP Phone 5.24 Viewing Microsoft Exchange Calendar in the Phone's Touch Screen You can view Microsoft Exchange Calendar items displayed in the phone's touch screen. Only items whose start date / time falls on the same day are displayed.

  • Page 93: Receiving Meeting Reminders

    If you select Snooze, the Reminder pops up 10 minutes before the start of the meeting, five minutes before the start of the meeting, and when the meeting begins. The feature therefore allows you to receive advance notice about meetings and to enjoy direct access to them by clicking Join. C450HD IP Phone...

  • Page 94: Displaying Calendar Meetings Without Identifying Details

    C450HD IP Phone 5.25.1 Displaying Calendar Meetings without Identifying Details The phone can be configured to display Calendar meetings without displaying identifying details such as the subject of the meeting, to protect a user’s privacy if required.  To do this: When defining a new meeting in Microsoft Exchange, select the Private option as shown in ...

  • Page 95: Determining Meeting Attendees' Presence Status

    Touch the Attendees softkey to view the presence status of the participants attending the meeting. Determine the attendee presence status from the icons - see Section 5.20 for more information. Optionally, navigate to an attendee and touch the Dial softkey to dial them. C450HD IP Phone...
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  • Page 97: Performing Basic Operations

    You're invited to "Record a short message after the tone then wait to hear how you sound". Note: The feature must be enabled on the Skype for Business server by the network administrator for it to be available. See the Administrator's Manual for more information. C450HD IP Phone...

  • Page 98: Making Calls

    C450HD IP Phone Making Calls The phone offers multiple ways of making a call. After dialing, the touch screen displays:  the called party’s presence status (in the screen below it's Away | Be Right Back)  the called party’s name if it's listed in the phone directory ...

  • Page 99: Dialing

    Touch the URL softkey and enter a URL address. See Section for how to switch letters, numerals and symbols. • To delete (from right to left) entered letters/numerals/symbols, touch the Clear softkey. • To cancel the call, touch the Cancel softkey. • C450HD IP Phone...

  • Page 100: Redialing

    C450HD IP Phone Touch the Dial softkey to call the URL. 6.3.2 Redialing You can redial a number you previously dialed.  To redial: Press the REDIAL hard key on the phone; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers: Navigate to the number to redial.

  • Page 101: Dialing A Missed Call

    The phone logs all missed calls. The touch screen in idle state displays the number of missed calls.  To dial a missed call: Touch the Missed softkey. Navigate to the missed call to dial if there are more than one listed. Touch the Dial softkey or press the OK key. C450HD IP Phone...

  • Page 102: Answering Calls

    C450HD IP Phone Answering Calls The phone indicates an incoming call as follows: Touch screen displays together with the caller’s phone number (or contact name if listed  in the phone directory): Phone rings.  Ring LED flashes blue. ...

  • Page 103: Rejecting Incoming Calls

    Touch the Call softkey Listen to your messages played back to you and then (optionally) touch the End softkey. Silencing Incoming Calls You can silence an incoming call's ringing; the caller hears normal ringing but no answer. C450HD IP Phone...

  • Page 104: Ending An Established Call

    C450HD IP Phone  To silence the ringing of an incoming call: Touch the Silent softkey.  Answer a silenced call by pressing the Accept softkey or picking up the handset. Ending an Established Call You can end an established call.

  • Page 105: Viewing Missed, Received And Dialed Calls

    Open the Call Log screen (MENU hard key > Call Log). In the Call Log screen, navigate to and select the call log you require. • All Calls = calls that were missed, received and dialed Missed Calls = calls that were not answered • C450HD IP Phone...
  • Page 106 C450HD IP Phone Received Calls = the most recently answered numbers • Dialed Calls = the most recently dialed numbers • Navigate to the option you want and touch the Select softkey; a list of the logged calls is displayed, for example, All Calls: Touch the softkey you need: Dial = dials the number of the selected logged entry.

  • Page 107: Reporting A Malicious Call

     To report a malicious call: After receiving a call, press the MENU key on the phone and touch the Call Log item. Select the Report a call option; the phone reports the malicious call. C450HD IP Phone...
  • Page 108 C450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-13261...

  • Page 109: Performing Advanced Operations

    Touch the Accept softkey; the waiting call from Hilary is answered; the previous call from Donald is put on hold: To toggle between calls, press the navigation control's upper or lower rim, or just touch the caller's name in the screen. C450HD IP Phone...
  • Page 110 C450HD IP Phone Note: To enable / disable the call waiting feature, see Section 5.3. User's Manual Document #: LTRT-13261...

  • Page 111: Placing Calls On Hold

    Steve (caller 1) and Donald (caller 2) are on hold.  To toggle between callers: Press the upper or lower rim of the control button to navigate from one caller to another or  just touch the caller's name in the screen. C450HD IP Phone...

  • Page 112: Using A Speed Dial To Call A Contact

    C450HD IP Phone Using a Speed Dial to Call a Contact Speed dials are used to quickly place calls to contacts rather than laboriously look up their number in the directory every time you need to call them.  To quickly place a call to a contact: Long-press the contact’s speed dial displayed in the phone’s screen or Expansion Module.

  • Page 113: Accessing Speed Dials When In A Call

    When in a call, touch the BXfer softkey (for example); the ‘Blind transfer to…’ screen opens displaying the Speed Dial softkey. Touch the Speed Dial softkey to access your speed dials. In the Speed Dial screen that opens, select the Speed Dial of the contact to transfer the call C450HD IP Phone...

  • Page 114: Making A Call In Discreet Mode

    The called party then ‘listens’ to what’s happening at the caller’s end. When the called party ends the call, the call ends on both sides. Note: Both caller and called party phones must be AudioCodes phones. • •...

  • Page 115: Transferring Calls

    In the 'Blind transfer to' field, enter Hilary's number (4697) and then touch the Transfer softkey or wait; Hilary's phone rings. When Hilary picks up, Steve is automatically transferred to Hilary and your call with Steve is automatically disconnected. C450HD IP Phone...

  • Page 116: Performing A Consultative Transfer

    C450HD IP Phone 7.7.2 Performing a Consultative Transfer You can consult with a party before transferring the call to them.  To perform a consultative transfer: In a call with Steve, he asks you (Alan) to transfer him to Hilary. Touch Call Menu.

  • Page 117: Performing A Semi-Consultative Transfer

    Enter Hilary's number and touch the now-enabled Dial softkey. Before you hear Hilary's voice, touch the Transfer softkey or press the TRANSFER hard key on the phone; Donald is connected to Hilary. Note: If your network administrator has not enabled the feature, the Transfer softkey will not be displayed. C450HD IP Phone...

  • Page 118: Merging Calls

    C450HD IP Phone 7.7.4 Merging Calls You can merge two separate calls into one conference call if you're in a call and you want to add another participant to the established call. Note: A regular call cannot be merged with an active conference call.

  • Page 119: Parking A Call

    Only employees configured in the Skype for Business server's GCP parameter can pick up the call. Consult your network administrator if required. C450HD IP Phone...

  • Page 120: Initiating A Multi-Party Skype For Business Remote Conference

    C450HD IP Phone 7.10 Initiating a Multi-Party Skype for Business Remote Conference A multi-party call conference based on the Skype for Business server (remote conference) can be initiated from the phone. Note: This section describes conferencing when Better Together over Ethernet (BToE) is not installed.
  • Page 121 Touch the Call Log softkey and navigate to and select a log from within which you can add a participant. After navigating to the participant to add, touch the Dial softkey (see Section • more information about the Call Logs). Add and dial other participants to include in the conference. C450HD IP Phone...
  • Page 122 C450HD IP Phone  To view conference participants: In the phone's idle screen, touch the Meet Now softkey to open the Conference screen.   To disconnect a conference participant: In the Conference screen, touch the participant to disconnect (e.g., Hilary).
  • Page 123 The participant's privileges will change to 'attendee' privileges.  To mute all participants: In the Conference screen, touch the Mute All softkey -or- touch the Call Menu softkey and  in the Call Menu screen that opens, navigate to and select Mute All. -OR- C450HD IP Phone...
  • Page 124 C450HD IP Phone To lock a conference: In the Conference screen, touch the Call Menu softkey and in the Call Menu screen that  opens, navigate to and select the Lock Conference option.  To view conference information: In the Conference screen, touch the Call Menu softkey and in the Call Menu screen that ...

  • Page 125: Muting Calls

    While the call is muted you can still hear the other party. Muting calls can also be used during conference calls, as described above.  To mute/unmute: During a call, press the mute key on the phone To unmute, press the mute key again and resume the conversation. C450HD IP Phone...

  • Page 126: Paging

    C450HD IP Phone 7.12 Paging This feature allows live announcements to be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence at a certain venue. The paged announcement is multicast via a designated group IP address, in real time, on all idle phones in the group, without requiring listeners to pick up their receivers.

  • Page 127: Receiving An Incoming Paging Call

    If you're in a regular call when there's an incoming paging call and the 'Barge-in' feature was disabled by your network administrator, you're prompted to accept or reject the incoming paging call. If you touch the Accept softkey, the incoming paging call is heard and the regular call is not. C450HD IP Phone...
  • Page 128 C450HD IP Phone If you then touch the End softkey, the paging call is terminated and you're given the option to Resume the regular call. Note: If you'd have touched the Reject softkey when the paging call came in, it would have been rejected (not heard) and the regular call would have continued.

  • Page 129: Setting Up Better Together Over Ethernet

    7.13 Setting up Better Together over Ethernet BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC/laptop, so that these operations can be controlled from either the phone or the PC/laptop, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 130: Figure 7-1: Installshield Wizard - Preparing To Install

    C450HD IP Phone The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens: Figure 7-1: InstallShield Wizard – Preparing to Install Figure 7-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens.

  • Page 131: Figure 7-3: License Agreement

    User's Manual 7. Performing Advanced Operations Figure 7-3: License Agreement Select the I accept… option and click Next. Figure 7-4: License Agreement Click Next; the Destination Folder screen opens. C450HD IP Phone...

  • Page 132: Figure 7-5: Destination Folder

    C450HD IP Phone Figure 7-5: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 7-6: Change Current Destination Folder Click OK;...

  • Page 133: Figure 7-7: Ready To Install

    User's Manual 7. Performing Advanced Operations Figure 7-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 7-8: Installing AudioCodes Better2Gether Wait until the following screen is displayed: C450HD IP Phone...

  • Page 134: Figure 7-9: Installshield Wizard Completed

    Figure 7-9: InstallShield Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 7-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...

  • Page 135: Figure 7-11: Control Panel>Programs>Audiocodes Better2Gether

    You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate 'BtoE': Figure 7-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. C450HD IP Phone...

  • Page 136: Figure 7-13: Device Manager > Audiocodes B2Goe Usb Driver

    C450HD IP Phone Figure 7-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. User's Manual Document #: LTRT-13261...

  • Page 137: Making Sure Btoe Is Correctly Installed

    This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 7-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 7-15: About AC BToE 7.13.3 Configuring the BToE TCP Port...

  • Page 138: Enabling Btoe For Online Users

    C450HD IP Phone From the AC BTOE TCP Port dialog that opens, configure the TCP Port: Figure 7-17: AC BToE TCP Port The valid range is 1 to 65535.  To change the BToE TCP port on the phone side: See the Administrator's Manual.

  • Page 139: Manually Pairing The Btoe Pc/Laptop Application With The Phone

    7. Performing Advanced Operations 7.13.6 Manually Pairing the BToE PC/Laptop Application with the Phone This section shows how to manually pair AudioCodes' BToE PC/laptop application with the phone using a pair code. Even though automatic pairing gives users greater freedom, manual pairing is still an option.

  • Page 140: Manually Connecting The Phone With The Btoe Pc/Laptop Application

    This section shows how to connect the phone with the BToE PC/laptop application.  To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 7-18: Popup Menu...

  • Page 141: Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled

    Taskbar BToE's connection state Icon BToE is connected BToE is disconnected BToE is connected but a failure is preventing a correct connection. The failure can be a network problem or the wrong pair code was defined. C450HD IP Phone...

  • Page 142: Figure 7-25: Start > Programs > Audiocodes > Btoe Controller

    From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 7-25. Figure 7-25: Start > Programs > AudioCodes > BToE Controller User's Manual Document #: LTRT-13261...

  • Page 143: Connecting The Skype For Business Client With The Phone

    You can make sure the Skype for Business client is paired with the phone.  To make sure the Skype for Business client is paired with the phone: In the Skype for Business client application, in the lowermost left corner of the screen, click the Select Primary Device icon C450HD IP Phone...

  • Page 144: Making Sure The Phone Is Paired

    C450HD IP Phone Make sure Handset AudioCodes 400HD Phone is selected. 7.13.7.2 Making Sure the Phone is Paired You can determine from the phone's idle screen if the phone is paired with the Skype for Business client. Two interlocked rings in the idle screen indicate the phone is paired.

  • Page 145: Using Btoe Functions

    Before using BToE functions, you need to install BToE and to make sure in the Skype for Business client that the 'Primary Device' selected is Handset AudioCodes BToE. 7.14.1 Signing in to the Phone from the Skype for Business Client You can sign in to the phone from the Skype for Business client.

  • Page 146: Making A Call (Click-To-Dial)

    C450HD IP Phone The phone is signed in and after a few seconds, the two interlocked rings are displayed indicating that the phone is paired with the PC BToE application. Note that the phone's IP address may change during the registration process.

  • Page 147: Establishing A Unified Communications Call Conference

    Steve answers his phone.  In his client, Alan clicks Invite More People and dials Hilary, who answers.  Hilary sees that the call is a conference call initiated by Alan and that Steve was invited:  C450HD IP Phone...
  • Page 148 C450HD IP Phone Note: After making a call in the client, you can invite an unlimited number of other participants. • • You can use the phone's speaker, handset or headphones to continue the meeting. When a user whose phone is connected to BToE joins a meeting, their phone is muted •...

  • Page 149: Transferring A Call

     To determine which audio device is currently primary: Locate in the lowermost left corner of the Skype for Business client screen the icon indicating  'Primary Device'. Figure 7-27: Primary Device: Phone C450HD IP Phone...

  • Page 150: Figure 7-28: Primary Device: Speaker

    C450HD IP Phone Figure 7-28: Primary Device: Speaker Figure 7-29: Primary Device: Headset  To switch primary device: In a Skype for Business call, click the Call Control icon and select Devices.  User's Manual Document #: LTRT-13261...

  • Page 151: Routing Voice From A Video Call To The Phone

    The user can route the voice from the video call to the phone. In this scenario, the phone performs similarly to a USB device. The example below illustrates how a user who's in a video call with another, routes voice to the phone. C450HD IP Phone...

  • Page 152: Using The Boss Admin Feature

    C450HD IP Phone 7.15 Using the Boss Admin Feature This section shows how to use the Boss Admin feature. The feature allows a relationship to be established between a boss's phone and an administrative secretary's phone. The feature streamlines office workflow and enhances office efficiency.

  • Page 153: Handling An Incoming Call For The Boss

    Handoff option; the call is transferred to the Boss. When the Boss answers, a notification is displayed on Admin's phone indicating the the call was answered by Boss (similar to the notification displayed on Boss' phone when a call is answered by Admin). C450HD IP Phone...

  • Page 154: Calling On Behalf Of The Boss

    C450HD IP Phone 7.15.3 Calling on Behalf of the Boss Admin can make a call on behalf of Boss by touching the icon in the idle screen (see Section 7.15.3.1)  keying the digits of the destination number (see Section 7.15.3.2) ...

  • Page 155: Keying In The Destination Phone Number

    You can make a call on behalf of Boss by pressing the CONTACTS hard key on the phone.  To call on behalf of Boss by pressing the CONTACTS key: Press the CONTACTS hard key on the phone and and then in the Favorities screen that opens, touch the Groups softkey. C450HD IP Phone...

  • Page 156: Answering A Call On Boss' Phone

    C450HD IP Phone Select the Bosses List option. Select the Boss on whose behalf you want to call (the screen above shows only one configured Boss, Mike Dubb, as an example). Touch the OnBehalf softkey and then dial the required number.

  • Page 157: Admin Hands Off A Call To Boss

    To hand off a call to Admin: When Boss (Alan Roberts , in the example below) is in a call with Steve, Boss touches the  Call Menu softkey and selects the Handoff option to hand off Steve to his Admin Brad Brzeinski. C450HD IP Phone...

  • Page 158: Boss Monitors Admins, Seizes A Call Put On Hold By An Admin

    C450HD IP Phone 7.15.7 Boss Monitors Admins, Seizes a Call Put on Hold by an Admin Boss can monitor Admin when Admin is in a call on Boss’ behalf. If Admin's icon on Boss' phone , it indicates to Boss that Admin is in a call. Boss can touch the icon to see who Admin is talking with and for how long they've been talking.

  • Page 159: Admin Sees Who's Call Boss Answered

    Admin determines that Boss answered because Admin didn't and Boss' icon on Admin's  screen changed from Admin touches the Boss icon to see who Boss is in the call with.  Admin touches View Detailed Call List to see how long they've been speaking.  C450HD IP Phone...

  • Page 160: Admin Picks Up A Call Answered By Boss, Put On Hold By Boss

    C450HD IP Phone 7.15.9 Admin Picks up a Call Answered by Boss, Put on Hold by Boss If Boss answers an incoming call and puts it on hold, Admin sees that Boss answered  who Boss is talking with and how long they've been talking ...

  • Page 161: Admin's Phone Notifies Called Party That Admin's Call Is On Behalf Of Admin's Boss

    Admin can call someone on behalf of Boss.  To call on behalf of Boss: Admin touches Boss's icon in the idle screen, enters the number of the person to call in  the 'New call' field, and then touches the OnBehalf softkey. C450HD IP Phone...

  • Page 162: Configuring Distinctive Ringing On Admin's Phone

    C450HD IP Phone 7.16 Configuring Distinctive Ringing on Admin's Phone Admin can configure on Admin's phone a distinctive ring for each configured Boss. Distinctive ring tones allow Admin to audially distinguish between incoming calls for Bosses, optimizing Admin's work efficiency.

  • Page 163: Viewing And Playing Voicemail Messages

    PIN code. See the Administrator's Manual for details. When you have at least one new message in your voicemail box, you can listen to it. C450HD IP Phone...

  • Page 164: Sending An Incoming Call Directly To Voicemail

    C450HD IP Phone 7.17.1 Sending an Incoming Call Directly to Voicemail You can send an incoming call directly to voicemail if time constraints (for example) prevent you from answering it.  To send an incoming call directly to voicemail: Touch the To Voice Mail softkey displayed when the phone rings.

  • Page 165: Sending An Existing Call To My Voicemail

    To send an existing call with contact X to the voicemail of contact Y: When in the call with X, select the BXfer softkey then select Directory, navigate to Y and select Details. In the Contact Details screen of Y, navigate to Voice mail and then select Dial. C450HD IP Phone...
  • Page 166 C450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-13261...

  • Page 167: Troubleshooting

    Log in using Username and Password (see Section 3.5.2  code login' Calendar more information) message Can’t connect to Change the username format from audiocodes/someone to  displayed Exchange someone@audiocodes.com to sign in to the phone. in the idle screen C450HD IP Phone...

  • Page 168: Uploading Logs To Microsoft Server For Support Purposes

    Microsoft server for troubleshooting/support purposes. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix.
  • Page 169 User's Manual 8. Troubleshooting This page is intentionally left blank. C450HD IP Phone...
  • Page 170 Website: https://www.audiocodes.com/ ©2019 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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