Transferring Calls; Performing A Consultative Transfer; Performing A Consultative Transfer Using Softkeys Only - AudioCodes 430HD User Manual

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User's Manual
6.5

Transferring Calls

You can transfer a call to another party. You can perform a consultative or a blind transfer.
Transfer Method
Consultative
Blind
6.5.1

Performing a Consultative Transfer

You can perform a consultative transfer using the TRANSFER key on the phone.
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1.
2.
3.
6.5.1.1

Performing a Consultative Transfer using Softkeys Only

You can perform a consultative transfer using only softkeys.
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1.
Version 2.0.11
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When
Connect a second party to a third party after the third party answers and
agrees to take the call from the second party.
Connect a second party to a third party before the third party answers.
To perform a consultative transfer:
In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the TRANSFER
key on the phone; James is put on hold and Music on Hold is played to him. You hear a dial
tone and the TRANSFER TO field opens.
Enter Jordan's number as shown above and press the Dial softkey; Jordan's phone rings
and Jordan answers:
Consult with Jordan and then press the Trans. softkey; Jordan is transferred to Bryant.
To perform a consultative transfer using only softkeys:
In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the
the Call Menu screen opens:
6. Performing Advanced Operations
59
softkey;
430HD and 440HD IP Phone