AudioCodes C450HD User And Administrator Manual
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AudioCodes C450HD User And Administrator Manual

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User's and Administrator's Manual
AudioCodes High Definition IP Phones Series
450HD IP Phone for
Microsoft
Teams
®
™
Version 0.314

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Summary of Contents for AudioCodes C450HD

  • Page 1 User's and Administrator's Manual AudioCodes High Definition IP Phones Series 450HD IP Phone for Microsoft Teams ® ™ Version 0.314...

  • Page 3: Table Of Contents

    Adjusting Tones Volume ....................48 5.8.3 Adjusting Handset Volume .................... 49 5.8.4 Adjusting Speaker Volume .................... 49 5.8.5 Adjusting Headset Volume .................... 49 Managing Meetings ....................... 50 Updating C450HD Phone Firmware Manually ............51 Troubleshooting ......................53 Version 0.314 450HD IP Phone...
  • Page 4 450HD IP Phone Users ..........................53 Network Administrators ....................53 7.2.1 Collecting Logs ......................53 7.2.2 Remote Logging ......................56 7.2.3 SSH ..........................56 7.2.3.1 Capturing the Phone Screen ................56 7.2.3.2 Running the tcpdump Tool ................56 7.2.4 Getting Company Portal Logs ..................57 7.2.5 Getting Audio Debug Recording Logs ................
  • Page 5 User's and Administrator's Manual Contents List of Figures Figure 2-1: Front View..........................12 Figure 2-2: Rear View ..........................13 Figure 2-3: Cabling ............................. 15 Figure 4-1: Signing-in with credentials ......................31 Figure 4-2: Signing-in via PC / Smart Phone ....................32 Figure 4-3: Personal or Shared ........................
  • Page 6 450HD IP Phone List of Tables Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications ........... 9 Table 2-1: Font View Description......................... 12 Table 2-2: Rear View Description ........................ 14 Table 3-1: Device Functions Settings Descriptions ..................20 Table 4-1: Phone Screen in Idle State - Description..................33 Table 4-2: Menu Item Descriptions ......................
  • Page 7 This document is subject to change without notice. Date Published: June-17-2019 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.
  • Page 8 450HD IP Phone Related Documentation Document Name C450HD IP Phone for Microsoft Teams Quick Guide C450HD IP Phone for Microsoft Teams Release Notes https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams User's and Administrator's Manual Document #: LTRT-13263...

  • Page 9: Overview

    The phone also features the option to be used as a Microsoft Skype for Business IP phone, offered as part of AudioCodes’ Managed IP Phones solution which defines the IP phone as an IT- managed entity and delivers unique and complete lifecycle management of end-user desktop devices.
  • Page 10 Localization Support Multi-lingual support; the language pack list is not yet final and is subject to  modification. Five-inch color capacitive touch screen, 1280 x 720 resolution, with an C450HD Hardware  intuitive user interface. Wired connectivity:  Two RJ-45 [Gigabit Ethernet (GbE)] (10/100/1000BaseT Ethernet) ports ...

  • Page 11: Setting Up The Phone

    User's and Administrator's Manual 2. Setting up the Phone Setting up the Phone Unpacking When unpacking, make sure the following items are present and undamaged: Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance.

  • Page 12: Device Description

    450HD IP Phone Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name...

  • Page 13: Rear View

    User's and Administrator's Manual 2. Setting up the Phone Item # Label/Name Description Control / OK Press the button's lower rim to scroll down.  Press the button's left or right rim to move the cursor left or right (when ...

  • Page 14: Table 2-2: Rear View Description

    450HD IP Phone Table 2-2: Rear View Description Label Description Handset jack, i.e., port RJ-9, to connect the handset. RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE), power to the phone is supplied from the Ethernet cable (draws power from either a spare line or a signal line).

  • Page 15: Cabling

    User's and Administrator's Manual 2. Setting up the Phone Cabling This section covers how to cable your phone. Use the figure and table below as reference. Figure 2-3: Cabling Action Description Connect the phone's RJ-9 port to the handset cord's longer, straight end. Connect the handset to the handset cord's short, straight end.

  • Page 16: Mounting The Phone

    If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network. Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library. Mounting the Phone The phone can be mounted on a: Desk (see Section 2.4.1...
  • Page 17 User's and Administrator's Manual 2. Setting up the Phone Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.
  • Page 18 450HD IP Phone This page is intentionally left blank. User's and Administrator's Manual Document #: LTRT-13263...

  • Page 19: Starting Up

    User's and Administrator's Manual 3. Starting up Starting up After connecting the phone to the network (or resetting it), a start-up wizard opens displaying by default the ‘Select the language for your device’ screen. Configure the language of your choice and then configure device settings to match specific requirements.

  • Page 20: Table 3-1: Device Functions Settings Descriptions

    450HD IP Phone Swipe down to navigate to and open a setting. Use the table below as reference. Table 3-1: Device Functions Settings Descriptions Setting Description Login to the Device as Regular User Display Opens the ‘Display’ screen [Brightness level]. The phone's screen supports different brightness levels.
  • Page 21 User's and Administrator's Manual 3. Starting up Sound Allows you to customize phone volume to create a friendlier user experience. Ring volume at n% Date & time Date and time are automatically retrieved from the deployed Network Time Protocol (NTP) server.
  • Page 22 450HD IP Phone Power Saving Allows users to contribute to power saving in the enterprise. Enable power saving • Office hours start time [The device consumes minimal energy before the user arrives at the • office] Office hours end time [The device consumes minimal energy after the user leaves the office] •...
  • Page 23 User's and Administrator's Manual 3. Starting up Security Helps secure the enterprise telephony network against breaches. Screen lock [The phone automatically locks after a configured period to secure it against unwanted use. If left untouched for 10 minutes (default), it automatically locks and is inaccessible to anyone who doesn't know its lock code.] Make passwords available •...
  • Page 24 450HD IP Phone To get information about the version, select ‘Android version’. User's and Administrator's Manual Document #: LTRT-13263...
  • Page 25 User's and Administrator's Manual 3. Starting up Login to the Device as Admin Device Allows the user to log in as Administrator, necessary for some of the debugging options. It is administration password protected. Default password: 1234 (or 1111 in early versions). After logging in as an Administrator, the user can log out | change password.
  • Page 26 450HD IP Phone IP Address [Read Only] • IP Settings [DHCP or Static IP] • Network state [Read Only] • Enable PC port • Debugging Allows the Admin user to perform debugging for troubleshooting purposes. Available after logging in as Admin. Log settings •...

  • Page 27: Restoring The Phone To Default Settings

    User's and Administrator's Manual 3. Starting up disabled by default; leave it unchanged at the default unless there’s a real necessity to use it. Backup & Enables the Admin user to perform a factory data reset. Reset …. More Enables the Admin user to access the Wireless & Networks screen. The ‘Network settings reset’...

  • Page 28: Performing A Soft Restore

    450HD IP Phone After the restore, the phone automatically reboots and goes through the Wizard and sign-in process. Touch OK; the sign-in screen is displayed (see Section for more information). 3.2.2 Performing a Soft Restore Users must log in as Administrator in order to perform a soft restore. The soft restore is then performed in the ‘Debug’...
  • Page 29 User's and Administrator's Manual 3. Starting up Touch the Factory data reset option; the device performs a restore to default factory settings. Version 0.314 450HD IP Phone...
  • Page 30 450HD IP Phone This page is intentionally left blank. User's and Administrator's Manual Document #: LTRT-13263...

  • Page 31: Teams Application

    User's and Administrator's Manual 4. Teams Application Teams Application This section describes functions related to the C450HD phone’s Microsoft Teams application. Signing In Before using the phone (after setting it up), sign in for security purposes. You can sign-in with user credentials locally on your IP phone, or remotely with your PC / smart phone.

  • Page 32: Figure 4-2: Signing-In Via Pc / Smart Phone

    450HD IP Phone Figure 4-2: Signing-in via PC / Smart Phone In the browser on your PC or smartphone, enter the URL indicated in the screen ♦ above and then in the phone’s Web interface that opens, perform sign-in (as noted previously, this option is recommended if using MFA).

  • Page 33: Getting Acquainted With The Phone Screen

    User's and Administrator's Manual 4. Teams Application Figure 4-5: Shared Mode 4.1.1 Getting Acquainted with the Phone Screen This section gets you acquainted with the phone’s user interface. The figure below shows the screen when the phone is in idle state. Figure 4-6: Phone Screen in Idle State - Calls Use the table below as reference.

  • Page 34: Changing Presence Status

    450HD IP Phone Figure 4-7: Phone Screen in Idle State - Menu Items Use the table below as reference: Table 4-2: Menu Item Descriptions Item Description Presence status See Section 4.1.2 for more information. Settings See Section for more information. Sign Out See Section for more information.

  • Page 35: Table 4-3: Presence Statuses

    User's and Administrator's Manual 4. Teams Application Use the table below as reference. Table 4-3: Presence Statuses Icon Presence Status Description Available You're online and available for other contacts to call. Busy You’re busy and don’t want to be interrupted. Do not disturb You don’t want to be disturbed.

  • Page 36: Configuring Teams Application Settings

    450HD IP Phone Configuring Teams Application Settings This section describes Teams application settings. In the Calls screen, touch the phone menu and from the menu screen shown in Figure 4-7, select the Settings item. Figure 4-8: Settings Use the table below as reference: Table 4-4: Idle Screen Description Item Description...
  • Page 37 User's and Administrator's Manual 4. Teams Application Item Description Get started • Teams & channels • Track activity • Chat • Meetings & calls • Files • Apps & services • About Opens the About screen. Device Settings Opens the [Device] Settings screen. Company Portal The phone is by default not enrolled.

  • Page 38: Setting Up A Meeting

    450HD IP Phone Item Description Report an issue Opens the Send Feedback screen. Setting up a Meeting Touch the Meetings tab to view your meetings. Use the Join button to join your Teams meetings. Figure 4-9: Meetings Select the Join button to join your Teams meetings. Figure 4-10: Calendar view User's and Administrator's Manual Document #: LTRT-13263...

  • Page 39: Accessing Voicemail

    User's and Administrator's Manual 4. Teams Application Figure 4-11: Meeting join view Accessing Voicemail You can access your voicemail by touching the Voicemail tab. Figure 4-12: Voicemail Figure 4-13: Voicemail Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle.

  • Page 40: Signing Out

    450HD IP Phone You can easily change audio device during a call. To change from speaker/headset to handset: Activate speaker/headset and pick up the  handset; the speaker/headset is automatically disabled. To change from handset to speaker/headset: Off-hook the handset and press the ...

  • Page 41: Performing Basic Operations

    User's and Administrator's Manual 5. Performing Basic Operations Performing Basic Operations This section shows basic phone operations. Making a Call Calls can be made in multiple ways, for example, you can press the digit keys on the phone’s dial pad to enter the phone number or URL. Alternatively, select a call listed in the Calls screen, and then touch Touching the icon also in the Calls screen allows you to make a call using the soft...

  • Page 42: Redialing

    450HD IP Phone After dialing a destination number, the phone displays the Calling screen while playing a ring- back tone.  To toggle between mute and unmute Touch . Touch it again to revert.  You can mute the microphone of the handset, headset, or speaker during a call so that the other party cannot hear you.

  • Page 43: Answering Calls

    User's and Administrator's Manual 5. Performing Basic Operations Answering Calls Your phone indicates an incoming call by ringing and displaying this screen:  To answer: Pick up the handset -OR- press the headset key (make sure the headset is connected to the ...

  • Page 44: Managing Calls

    450HD IP Phone Managing Calls The phone’s Calls screen displays missed, received and dialed calls. Note: Each device reports every call from | to that user to the server. All devices that a user signs into are synchronized with the server. The Calls screen is synchronized with server. In idle state, the touch screen displays the number of missed calls (if any).

  • Page 45: Parking A Call

    User's and Administrator's Manual 5. Performing Basic Operations Parking a Call This Microsoft Teams application feature allows a user to park a call, i.e., transfer a call to a "parking lot" for it to be picked up on any other phone in the enterprise by a party who must enter a code to retrieve it.
  • Page 46 450HD IP Phone Touch the Title field. Use the soft keyboard that launches to enter a title for the meeting. Touch NEXT. Touch Add participants. User's and Administrator's Manual Document #: LTRT-13263...

  • Page 47: Viewing And Playing Voicemail Messages

    User's and Administrator's Manual 5. Performing Basic Operations Touch the ‘To’ field and then use the soft keyboard to enter the first letter of the name of the participant to add. If you're searching for Alex (for example), touch the letter A on the soft keyboard, then l, etc.;...

  • Page 48: Rejecting An Incoming Call, Sending It Directly To Voicemail

    450HD IP Phone 5.7.1 Rejecting an Incoming Call, Sending it Directly to Voicemail You can send an incoming call directly to voicemail if time constraints (for example) prevent you from answering it. The caller hears a busy tone from your phone. ...

  • Page 49: Adjusting Handset Volume

    User's and Administrator's Manual 5. Performing Basic Operations After adjusting, the volume bar disappears from the screen. 5.8.3 Adjusting Handset Volume Handset volume can be adjusted to suit personal preference. The adjustment is performed during a call or when making a call. The newly adjusted level applies to all subsequent handset use. ...

  • Page 50: Managing Meetings

    450HD IP Phone Managing Meetings Meetings scheduled for today and for the next week can be viewed by touching the Meetings tab.  To view the details of a meeting: Scroll down to select the meeting whose details you want to view and touch it. View in the right pane the details of the meeting.

  • Page 51: Updating C450Hd Phone Firmware Manually

    User's and Administrator's Manual 6. Updating C450HD Phone Firmware Manually Updating C450HD Phone Firmware Manually The phone’s firmware can be upgraded manually via Secure Shell (SSH) cryptographic network protocol.  To manually upgrade firmware to firmware that does not exist in Microsoft Admin Portal: Open the Command prompt.
  • Page 52 450HD IP Phone This page is intentionally left blank. User's and Administrator's Manual Document #: LTRT-13263...

  • Page 53: Troubleshooting

    User's and Administrator's Manual 7. Troubleshooting Troubleshooting Users Read this section if an issue with your phone occurs. Contact your network administrator if necessary. Network administrators can also use this section as reference. Table 7-1: Troubleshooting Symptom Problem Corrective Procedure Phone is off Phone is not receiving Make sure the AC/DC power adapter is attached firmly...

  • Page 54: Figure 7-1: Microsoft Teams Admin Portal - Diagnostics

    450HD IP Phone Figure 7-1: Microsoft Teams Admin Portal - Diagnostics Click the Diagnostics icon Click Proceed; the logs are uploaded to the server. User's and Administrator's Manual Document #: LTRT-13263...

  • Page 55: Figure 7-2: Microsoft Teams Admin Portal - Logs Upload To Server

    User's and Administrator's Manual 7. Troubleshooting Figure 7-2: Microsoft Teams Admin Portal – Logs Upload to Server Click the History tab. Figure 7-3: History - Download Click Download to download the logs. Version 0.314 450HD IP Phone...

  • Page 56: Remote Logging

    450HD IP Phone 7.2.2 Remote Logging Remote Logging via Syslog provides the same log level as Device Diagnostics (performed via the Microsoft Admin Portal) with some additional information that may be relevant to device issues (not Teams application issues). Diagnostics via the Microsoft Admin Portal are saved to the device sdcard and collected after the event.

  • Page 57: Getting Company Portal Logs

    User's and Administrator's Manual 7. Troubleshooting cd recording/ tcpdump -w rtp.pcap After running TCPDump, reproduce the issue. Press to stop TCPDump: Ctrl+C curl -T /storage/emulated/0/recording/rtp.pcap tftp://host_ip/rtp.pcap 7.2.4 Getting Company Portal Logs Company Portal logs can be helpful to network administrators when there are issues with signing in to Teams from the phone.

  • Page 58: Getting Audio Debug Recording Logs

    450HD IP Phone 7.2.5 Getting Audio Debug Recording Logs Network administrators can opt to get Audio Debug Recording logs from the phone screen. The purpose of these logs is for issues related to media.  To enable Audio Debug Recording logs: Log in as Administrator.

  • Page 59: User's And Administrator's Manual

    User's and Administrator's Manual 7. Troubleshooting This page is intentionally left blank. Version 0.314 450HD IP Phone...

  • Page 60: Document #: Ltrt

    Website: https://www.audiocodes.com/ ©2019 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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