AudioCodes 400HD Series Administrator's Manual
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AudioCodes 400HD Series Administrator's Manual

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AudioCodes Series of High Definition IP Phones
HD VoIP
Administrator's Manual
400HD Series IP Phones
®
™
for Microsoft
Skype
for Business
Version 2.0.13B

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Summary of Contents for AudioCodes 400HD Series

  • Page 1 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones ® ™ for Microsoft Skype for Business Version 2.0.13B...

  • Page 3: Table Of Contents

    3.2.4.7 Configuring a VocaNOM Speed Dial on the 420HD Phones ....57 3.2.5 Configuring Tones ....................58 3.2.5.1 Configuring CPT Regional Settings ............58 3.2.5.2 Uploading Ring Tones ................60 Configuring VoIP Settings ................... 62 Version 2.0.13B 400HD Series for Skype for Business...
  • Page 4 400HD Series for Skype for Business 3.3.1 Defining an Outbound Proxy ................... 62 3.3.2 Configuring Dialing ....................64 3.3.2.1 Configuring Automatic Dialing ..............64 3.3.2.2 Configuring Default Audio Device ............65 3.3.3 Disabling the Phone Microphone ................66 3.3.4 Disabling the Blind Transfer Softkey ............... 67 3.3.5...
  • Page 5 Creating a Crash Dump File ................148 Enabling Tracing ....................149 Configuring Port Mirroring ................150 Configuring Core Dump ..................150 7.7.1 Downloading Core Dump..................151 7.7.2 Downloading Core Dump Archive .................151 Troubleshooting ....................153 Version 2.0.13B 400HD Series for Skype for Business...
  • Page 6 400HD Series for Skype for Business Unable to Sign in to Skype for Business using Username/Password ..153 Unable to Authenticate User using PIN ............153 IP Phone Fails Registration Process ..............153 How to Verify CA Certificate is Trusted / Authorized by IP Phone ....154 Invalid Time Server ....................
  • Page 7 Figure 2-9: Set Predefined Options ......................24 Figure 2-10: Predefined Options and Values ..................25 Figure 2-11: Option Type – Add AudioCodes 160 Option ..............25 Figure 2-12: Predefined Options and Values – Add IP Phone Management Server Location ....26 Figure 2-13: 'Scope Leased' Folder - Configure Options ...............
  • Page 8 Figure 4-23: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ........120 Figure 4-24: BToE Disconnected ......................120 Figure 4-25: Popup Menu: BToE Disconnected ...................120 Figure 4-26: Start > Programs > AudioCodes > BToE Controller ............121 Figure 4-27: Sign-in Request Prompt ....................122 Figure 4-28: Web Interface - Configuration File ...................124 Figure 4-29: Skype for Business Client –...
  • Page 9 Figure 8-5: Web Interface - Restart System ..................158 Figure 8-6: Confirmation Box .......................158 Figure A-1: Web Interface - Static DNS Record ...................159 Figure A-2: HTTPS Redirect Server Directing Phones to Provisioning Server ........164 Version 2.0.13B 400HD Series for Skype for Business...
  • Page 10 Table 2-3: DHCP Option 120 Configuration Reference ................. 21 Table 2-4: DHCP Option 120 Configuration Reference ................. 21 Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed ......24 Table 2-6: Troubleshooting Deployment Problems ................34 Table 2-7: Web Interface – Status & Diagnostics - Tracing ..............36 Table 3-1: Network Settings –...

  • Page 11: Version 2.0.13B

    Administrator's Manual Contents Table B-2: 430HD and 440HD IP Phone Specifications ..............168 Table B-3: Supported IETF RFCs ......................171 Table B-4: Supported SIP Methods ......................172 Table B-5: Supported SIP Headers ......................173 Version 2.0.13B 400HD Series for Skype for Business...

  • Page 12: Customer Support

    400HD Series for Skype for Business Notice This manual shows administrators how to set up and configure AudioCodes' 400HD Series IP Phones for Microsoft Skype for Business in the enterprise network environment. Information contained in this document is believed to be accurate and reliable at the time of printing.

  • Page 13: Related Documentation

    Throughout this document, where features can be configured using the Web interface or configuration file, the Web parameter is displayed in the regular font above its corresponding configuration file parameter, which is enclosed in square brackets in bold font type. Version 2.0.13B 400HD Series for Skype for Business...
  • Page 14 400HD Series for Skype for Business This page is intentionally left blank. Administrator's Manual Document #: LTRT-09940...

  • Page 15: Introduction

    1. Introduction Introduction This Administrator's Manual is intended for administrators responsible for provisioning AudioCodes' 400HD Series of IP Phones deployed with Microsoft Skype for Business in an enterprise network. Note: Microsoft rebranded Lync as Skype for Business so whenever the term Skype for Business appears in this document, it applies also to Microsoft Lync.
  • Page 16 400HD Series for Skype for Business This page is intentionally left blank. Administrator's Manual Document #: LTRT-09940...

  • Page 17: Automatic Mass Provisioning Of Ip Phones Using Dhcp

    2. Automatic Mass Provisioning of IP Phones using DHCP Automatic Mass Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Skype for Business environment. Note: Instead of using DHCP as the automatic provisioning method, you can alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages (see Appendix A).

  • Page 18: Figure 2-1: Setting Up Automatic Provisioning

    400HD Series for Skype for Business Figure 2-1: Setting up Automatic Provisioning Prepare the Microsoft Skype for Business environment for IP phones, e.g., configure the DHCP server with DHCP Option 160 to point to the provisioning server’s URL Without signing in, save a single phone’s default configuration as a .cfg file, using the Web interface...

  • Page 19: Preparing The Microsoft Skype For Business Environment For Ip Phones

    Domain Controller, including: Active Directory, LDAP service DNS service DHCP service NTP service (optional) Unified Messaging Server (optional) ™ Mediant Gateway SBA Server (optional) For details, refer to Microsoft's website at: http://technet.microsoft.com/en-us/library/gg425854%28v=ocs.14%29.aspx Version 2.0.13B 400HD Series for Skype for Business...

  • Page 20: Making Sure Dhcp Server Options Are Correctly Configured

    400HD Series for Skype for Business 2.1.1 Making Sure DHCP Server Options are Correctly Configured This section shows how to ensure that your enterprise's DHCP server options are correctly configured and that the network environment is ready for deployment of IP phones.

  • Page 21: Vlan Discovery Via Dhcp Option 43

    10.59.0.20, 10.59.0.21 2.1.1.5 DHCP Scope Option Use a DHCP Scope Option if vendor phones other than those of AudioCodes are deployed in the same enterprise as AudioCodes' phones and a DHCP Option cohabitation issue consequently occurs. This section shows how to configure provisioning of AudioCodes phones using a DHCP Scope Option when other vendor phones in the enterprise point to the same DHCP server and use one of the standard DHCP Options described in the previous sections.

  • Page 22: Figure 2-3: Dhcp Options Assigned To Ipv4 Addresses

    400HD Series for Skype for Business Figure 2-3: DHCP Options Assigned to IPv4 Addresses Define a separate User Class for each AudioCodes phone model deployed (420HD, 430HD and 440HD phone models): Right-click the IPv4 server icon and from the popup menu, select Define User Classes…...

  • Page 23: Figure 2-6: New Class

    Bytes window in Wireshark below for an example of the 420HD phone, and see the table below for the other AudioCodes phone models) to be sent from the phone during DHCP Discover via Option 77 (supported by DHCP Server 2008). Do this for each AudioCodes phone model so that a User Class entry for each model deployed will exist when completed.

  • Page 24: Figure 2-8: Dhcp User Classes

    400HD Series for Skype for Business Figure 2-8: DHCP User Classes Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed Display Name Description ASCII 420HD AudioCodes 420HD IP Phone 420HD 430HD AudioCodes 430HD IP Phone 430HD 440HD...

  • Page 25: Figure 2-10: Predefined Options And Values

    Add… button. Figure 2-10: Predefined Options and Values Add the AudioCodes 160 Option as shown below, and then click OK. Figure 2-11: Option Type – Add AudioCodes 160 Option Add the IP Phone Management Server location using HTTP. In the figure below, it's http://<EMS IP address>/firmwarefiles;ipp/dhcpoption160.cfg.

  • Page 26: Figure 2-12: Predefined Options And Values - Add Ip Phone Management Server Location

    DHCP Option 160 in the enterprise's DHCP server. Decide if the DHCP Scope Option needs to be assigned to phones in a specific VLAN (Scope), or to the entire server (acrtplab-ad.audiocodes.local) for IPv4 addresses. VLAN Scope Assign to a specific VLAN (Scope of IP addresses such as the Scope below 172.17.0.0, or to multiple Scopes, to be performed separately on each Scope).

  • Page 27: Figure 2-14: Configure Options 1

    'Scope Options' and select Configure Options… Figure 2-14: Configure Options 1 -OR- Server Option If assigning to the entire server (acrtplab-ad.audiocodes.local), select the 'Server Options' folder under server IPv4, right-click 'Server Options' and select Configure Options... Figure 2-15: Configure Options 2...

  • Page 28: Figure 2-16: Server Options

    After adding them, click the OK button. You have successfully created three separate Scope Options that will only allow AudioCodes phones to connect to the IP Phone Manager when they boot up and will not allow other vendor phones from receiving AudioCodes' IP Phone Management Server as their configuration server.

  • Page 29: Making Sure The Dhcp Server Is Correctly Configured For Auto Provisioning

    DHCP server according to phone model name. • If the phone is powered off during provisioning, it becomes unusable; perform a recovery process (see Section on page 133). Version 2.0.13B 400HD Series for Skype for Business...

  • Page 30: Creating A Configuration File For Auto Provisioning

    400HD Series for Skype for Business Creating a Configuration File for Auto Provisioning Most phones deployed in an enterprise typically require identical configuration settings. Best practice for creating a configuration file for auto provisioning is to: Without signing in, use the Web interface to save a single phone’s default configuration (factory settings) as a .cfg file.

  • Page 31: Configuring The Phone According To Requirements

    IT); the Home page of the Web interface is displayed. Open the Configuration File page (Management tab > Manual Update menu > Configuration File) and click the Loading new Configuration File button.; the following screen opens: Version 2.0.13B 400HD Series for Skype for Business...

  • Page 32: Signing In To The Phone

    2.2.5.2 Signing In to the Phone This section shows how to sign in to AudioCodes' IP phone for Skype for Business. The LCD screens shown here are of the 430HD/440HD model. The 420HD model's LCD screens are not significantly different. For detailed instructions on how to operate the phone, refer to the User’s Manual.

  • Page 33: Testing The Phone

    IP address information (e.g., TFTP server's address) in the DHCP Options sent by the DHCP server. The phones then contact the provisioning server for downloading the required files (e.g., .cfg file and firmware .img file). Version 2.0.13B 400HD Series for Skype for Business...

  • Page 34: Troubleshooting Automatic Provisioning

    400HD Series for Skype for Business Troubleshooting Automatic Provisioning 2.5.1 Using the Phone LCD Use the table below to help troubleshoot deployment problems that can occur after preparing the enterprise network environment for IP phone deployment. Tip: Use the first phone that you deploy as an indicator for the entire deployment. If the first phone plugs in and plays without irregularities, all phones deployed after it should also.
  • Page 35 PIN sign-in failure on the phone side. To troubleshoot, see: http://technet.microsoft.com/en-us/library/gg412852.aspx Note: • The ringer LED remains red until the problem is corrected. • Users cannot dial or initiate calls if an LCD notification is displayed. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 36: Using The Web Interface

    400HD Series for Skype for Business 2.5.2 Using the Web Interface This section shows how to use the Web interface to troubleshoot problems. To use the Web interface to troubleshoot:  Obtain the phone's IP address if the DHCP server successfully automatically provided one: Press the MENU key on the dial pad and in the phone's LCD, navigate to and select Status >...

  • Page 37: Manual Configuration Of A Single Ip Phone

    The default password is 1234. • • To change the default password, use the phone’s Web interface or Configuration File. Open the Network Settings screen (MENU key > Administration > Network Settings): Version 2.0.13B 400HD Series for Skype for Business...

  • Page 38: Figure 3-1: Web Interface - Network Settings - Static Ip

    400HD Series for Skype for Business Select LAN Connection Type: Navigate to Static IP. Define a static IP addressing scheme: Press the Edit softkey: Press the Edit softkey: Enter the new address in dotted-decimal notation, using the following keys: Navigation control: moves the cursor left or right in the IP address ♦...

  • Page 39: Figure 3-2: Web Interface - Network Settings - Automatic Ip (Dhcp)

    The secondary DNS server address. The phone connects to this server if the primary DNS server is [network/lan/fixed_ip/secondary_dns] unavailable. Select the Automatic IP (DHCP) option:  Figure 3-2: Web Interface - Network Settings - Automatic IP (DHCP) Version 2.0.13B 400HD Series for Skype for Business...

  • Page 40: Table 3-2: Network Settings - Automatic Ip (Dhcp)

    400HD Series for Skype for Business The following parameters can be configured: Table 3-2: Network Settings - Automatic IP (DHCP) Parameter Description IP Type Defines the IP addressing method: [network/lan_type] [STATIC] Static IP - Phone’s IP address is  defined manually [DHCP] Automatic IP DHCP (default) - ...

  • Page 41: Configuring Lan Port / Pc Port

    [FULL_10] = 10Mbps + full duplex [FULL_100] = 100Mbps + half duplex [HALF_10] = 10Mbps + full duplex [HALF_100] = 100Mbps + half duplex PC Port Mode Sets the computer port mode. [network/pc/port_mode] See valid values above. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 42: Configuring Vlan Settings

    400HD Series for Skype for Business 3.1.3 Configuring VLAN Settings VLAN settings can be configured using the Web interface, Configuration File, or the phone's LCD. To configure the phone’s VLAN settings using the Web interface:  Open the Network Settings page (Configuration tab > Network Connections menu >...
  • Page 43 For 'VLAN mode', press the navigation control's left or right rim to choose either DISABLE, MANUAL, CDP, LLDP, or CDP_LLDP. If you choose MANUAL, enter 'VLAN ID' and 'VLAN Priority'. If you choose CDP, LLDP, or CDP_LLDP, you can configure an Interval. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 44: Configuring Personal Settings

    400HD Series for Skype for Business Configuring Personal Settings 3.2.1 Configuring Language This section describes how to configure the language displayed in the phone LCD. Language displayed can be configured using the Web interface or Configuration File. To choose a language using the Web interface: ...

  • Page 45: Configuring A Personal Directory

    To add a contact to the Personal Directory using the Web interface: In the Directory page, click the Add Contact link above the Personal Directory section; the section expands: Figure 3-7: Web Interface – Directory – Add Contact Version 2.0.13B 400HD Series for Skype for Business...
  • Page 46 400HD Series for Skype for Business In the ‘Name’ field, enter the name of the contact. In the ‘Office’, 'Home' and/or 'Mobile' fields, enter the contact’s telephone numbers. The contact's number can be defined with an IP address or domain name (e.g.

  • Page 47: Configuring Function Keys As Speed Dials

    (not 1-12 as in the 430HD/440HD phone's screen). In the ‘Number’ field corresponding to the ‘Key' column, enter the telephone number to which to assign a Speed Dial. Enter a 'Label' (applies only to the 440HD phone). Click Submit. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 48: Configuring Speed Dials Using The Configuration File

    400HD Series for Skype for Business 3.2.3.2 Configuring Speed Dials using the Configuration File Note: The phone’s speed dials can be defined in a simple text-based editor, placed on a server (e.g., HTTP or FTP/TFTP), and then uploaded to the phone using the Configuration File.

  • Page 49: Loading The Cfg File To Other Phones

    Figure 3-9: Web Interface - Function Keys - Paging From the 'Type' dropdown corresponding to the ‘Key' column, select Paging, as shown in the figure above; the screen shown in the figure below opens. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 50: Figure 3-10: Web Interface - Function Keys - Paging Parameters

    400HD Series for Skype for Business Figure 3-10: Web Interface - Function Keys – Paging Parameters In the 'Paging Group' field, enter the name of the group, to be displayed in the phone's LCD when there's an incoming paging call.

  • Page 51: Figure 3-12: Web Interface - Function Keys - Paging Parameters

    Default = 224.0.1.0. For phones to be in a group, all must be configured with the same multicast address. In the 'Paging Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the same port. Click Submit. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 52: Programming Line Keys

    400HD Series for Skype for Business 3.2.4 Programming Line Keys Note: Applies only to the 430HD and 440HD phones. The six programmable line keys are located adjacent to the LCD, three on each side. They’re labelled 1-6 in the Web interface and 12-17 in the Configuration File. You can program them as Speed Dials or as Key Events.

  • Page 53: Figure 3-15: Web Interface - Programmable Line Keys - Speed Dial

    'Key Label' field if you're programming a Dialed Calls Key Event. Press the Submit button; the key event is programmed; verify that the label is displayed in the phone LCD LCD adjacent to the Line Key you programmed. For example: Version 2.0.13B 400HD Series for Skype for Business...

  • Page 54: Programming Line Keys Using The Configuration File

    400HD Series for Skype for Business 3.2.4.2 Programming Line Keys using the Configuration File This section shows how to program Line Keys using the Configuration File. To program Line Keys in the Configuration File:  Open the Configuration File page (Management tab > Manual Update >...

  • Page 55: Configuring Programmable Keys For Paging

    In the 'Key Label' field, enter the group's label, to be displayed in the phone's LCD when there's an incoming paging call. In the 'Paging Group' field, enter the name of the group, to be displayed in the phone's LCD when there's an incoming paging call. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 56: Configuring Programmable Key #6 As A Vocanom Speed Dial

    400HD Series for Skype for Business In the 'Paging Multicast' field, enter the paging group's multicast IP address. Default = 224.0.1.0. For phones to be in a group, all must be configured with the same multicast address. In the 'Paging Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the same port.

  • Page 57: Configuring A Vocanom Speed Dial On The 420Hd Phones

    Configuration File) and configure the VocaNOM SIP URI parameter using the table below as reference. Table 3-9: VocaNOM SIP URI Parameter Parameter Name Description [lync/VocaNom/sip_uri] Defines the number to dial to get the VocaNOM service. Default:4444. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 58: Configuring Tones

    400HD Series for Skype for Business 3.2.5 Configuring Tones This section shows how to configure ring tones using the Web interface or Configuration File and how to upload them to the phone. 3.2.5.1 Configuring CPT Regional Settings It’s important to match your phone’s Call Progress Tones (CPT) to the country in which your phone is located.
  • Page 59 If the signal is Burst, only tone_off 0 is relevant. It represents the off time that is required from the end of the signal to the detection time. Range: 0 - 10000. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 60: Uploading Ring Tones

    400HD Series for Skype for Business 3.2.5.2 Uploading Ring Tones This section shows how to upload ring tones using the Web interface or Configuration File. Note: • The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PCM 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).

  • Page 61: Table 3-11: Ring Tone File Uri In The Configuration File

    Description [personal_settings/lines/0/ring_tone Define the ring tone name. Default Range: Ring01 - Ring11. Default Selection: Ring01. Alternatively, you can select the name of a previously uploaded file, as in the example above (tones.tgz). Version 2.0.13B 400HD Series for Skype for Business...

  • Page 62: Configuring Voip Settings

    Business Server software to securely and economically host multiple tenants with a rich, fully integrated UC solution. To connect the AudioCodes Skype for Business-compatible phone to a hosted Skype for Business environment, a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN).

  • Page 63: Table 3-13: Proxy And Registrar Parameters

    Proxy according to the Stack behavior. Outbound Proxy Port Displayed when the 'Use Hosting Outbound Proxy' parameter is enabled. [voip/signalling/sip/sip_outbound_proxy/port] Defines the port on which the outbound proxy listens. Range: 1024 to 65535. Default: 5060. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 64: Configuring Dialing

    400HD Series for Skype for Business 3.3.2 Configuring Dialing This section shows how to configure Dialing parameters. Only the parameters documented in this section are applicable. 3.3.2.1 Configuring Automatic Dialing This section shows how to configure Automatic Dialing using the Web interface or the Configuration File.

  • Page 65: Configuring Default Audio Device

    SPEAKER button. [0] Headset only (default)  [1] Disables the phone hook and the SPEAKER button.  Leaves the headset as the only possible audio device that can be used. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 66: Disabling The Phone Microphone

    400HD Series for Skype for Business 3.3.3 Disabling the Phone Microphone This section shows how to disable the phone's microphone, which by default is enabled. Enterprise's may require this restriction in order to enhance confidentiality in the organization. The feature can be disabled using the Configuration File.

  • Page 67: Disabling The Blind Transfer Softkey

    Disable the BXfer softkey parameter using the table below as reference, and • then click Submit. Table 3-17: Blind Transfer Softkey Parameter Parameter Description [voip/signalling/sip/sk_blind_transfer/enable] Displays the BXfer softkey in the LCD when in a call. [0] Disable  [1] Enable (default)  Version 2.0.13B 400HD Series for Skype for Business...

  • Page 68: Enabling Electronic Hook Switch

    The Audio connector must be connected to the headphones port. The manangement connector must be connected to the Auxiliary port using a DHSG-standard cable which can be ordered from AudioCodes. Administrator's Manual Document #: LTRT-09940...

  • Page 69: Disabling Audial Call Waiting Indication

    LCD. If a user is in a call and a third party calls that user, the called user's LCD visually indicates that a calling party is waiting. [1] Enabled (default)  Version 2.0.13B 400HD Series for Skype for Business...

  • Page 70: Configuring Disconnect If Handset On-Hooked After Putting Call On Hold

    400HD Series for Skype for Business 3.3.7 Configuring Disconnect if Handset On-Hooked after Putting Call on Hold This section describes how to configure the phone so that when using the handset in a call, if the call is put on hold and the handset is then on-hooked, audio switches to the speaker and the call is not disconnected.

  • Page 71: Configuring Media Streaming

    It informs routers that this packet must receive a specific QoS. Values can be set in decimal (e.g., 184) or hexadecimal (e.g., 0xb8). The default value is 0xb8 (184). See RFC 3168 for detailed information. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 72: Configuring Codecs

    400HD Series for Skype for Business 3.3.8.2 Configuring Codecs This section show how to configure codecs using the Web interface or Configuration File. To configure the codecs using the Web interface:  Open the Media Streaming page (Configuration tab > Voice Over IP menu >...

  • Page 73: Configuring Real Time Protocol (Rtp) Port Range

    Default: 50020. Valid possible ports (if the default is selected as base port): 50020-50140. If, for example, 6000 is selected as base port, the valid possible ports will be 6000-60120. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 74: Configuring Rtcp Extended Report

    400HD Series for Skype for Business 3.3.8.4 Configuring RTCP Extended Report This section shows how to configure Extended Report for RTP Control Protocol (RTCP-XR) working mode.  To configure RTCP-XR using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu >...

  • Page 75: Enabling Paging

     To enable Paging using the Configuration File: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameters using the table below as reference. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 76: 3.3.10 Enabling Barge-In

    400HD Series for Skype for Business Table 3-25: Paging Parameters Parameter Description [voip/services/group_paging/codec] Sets the required codec. All the codecs used for regular calls can be used for paging. See Section 3.3.8.2 supported codecs. Default: G722_8000. [voip/services/group_paging/enabled] Enables or disables the paging feature.

  • Page 77: Figure 3-38: Web Interface - Services - Paging Enabled - Barge-In

    [0] = [Default] Those in regular calls are prompted  whether or not to accept an incoming paging call. [1] = Incoming paging calls interrupt (barge in on)  regular calls that are in progress. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 78: 3.3.11 Configuring A Dedicated Voicemail Server

    'Message Waiting Indication (MWI)'. Figure 3-39: Web Interface – Services - MWI From the 'Activate' dropdown, select AUDC_VM (AudioCodes voicemail). From the 'Subscribe to MWI' dropdown, select Enable. Figure 3-40: Web Interface – Dedicated Voicemail Server Configure the parameters using the table below as reference.

  • Page 79: 3.3.12 Securing Voicemail Access By Pin Code Authentication

    Microsoft Exchange Server, for voicemail. MWI Server IP Address or Host Name Enter the IP address of the AudioCodes gateway or PBX on which the voicemail application is located. [voip/services/msg_waiting_ind/subscribe _address]...

  • Page 80: Configuring Security

    400HD Series for Skype for Business Configuring Security 3.4.1 Using the Encryption Tool This section shows how to use the encryption tool. 3.4.1.1 Encrypting Configuration Files This section shows how to encrypt the configuration file when, for example, it is sent over an unsecure network.
  • Page 81 Note: It is recommended to encrypt the System password using this procedure. If you choose not to do so, then the System password is by default encrypted using MD5. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 82: Managing Security Certificates

    AudioCodes IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Whenever the IP phone authenticates with a remote server, it can be authenticated using these certificate files.

  • Page 83: Loading The Client Certificate To The Phone

    Refer to the table below. You can also load the file/s to the phone using the Configuration File. In the table below, the Configuration File parameters are in square parenthesis in bold. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 84: Generating A Certificate Signing Request

    400HD Series for Skype for Business Table 3-30: Client Certificate Parameters Parameter Description Certificate Loads the Client Certificate for SIP TLS (SIP calls with Transport Layer Security) to the phone. [security/sip_certificate_uri=] Private Key Loads the Client Private Key for SIP TLS (SIP calls with Transport Layer Security) to the phone.

  • Page 85: Configuring 802.1X Authentication

    Navigate to the EAP-MD5 option and press the Edit softkey: Enter this information: Identity: User ID • • Password: MD5 password (optional) Press the Save softkey; a message appears notifying you that the phone will restart. Press Apply. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 86: Eap Tls Mode

    400HD Series for Skype for Business 3.4.4.3 EAP TLS Mode This section shows how to configure EAP TLS mode for 802.1X. To configure EAP TLS mode for 802.1X:  Navigate to the EAP-TLS option and press the Save softkey. ...

  • Page 87: Eap Tls Mode

    [EAP_TLS]= Authentication is implemented by Certificate, Client Certificate, and Client Private Key. Note: Make sure that the Root CA certificate and the Private Key certificate are installed on the RADIUS server as well. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 88: Configuring Https

    400HD Series for Skype for Business 3.4.6 Configuring HTTPS This section shows how to access the Web interface using HTTPS, for example, https://10.16.2.40, to secure provisioning. Firmware and configuration files will then be loaded to the phone from the HTTPS server.

  • Page 89: Configuring Advanced Applications

    The phone supports DHCP Option 160 for complete URL and Options 66/67 for TFTP usage. Option 160 has the highest priority and if absent, Options 66/67 are used. The following syntax is available for DHCP option Version 2.0.13B 400HD Series for Skype for Business...
  • Page 90 400HD Series for Skype for Business Parameter Description 160: <protocol>://<server IP address or host name>  <protocol>://<server IP address or host  name>/<firmware file name> <protocol>://<server IP address or host  name>/<firmware file name>;<configuration file name> <protocol>://<server IP address or host ...

  • Page 91: Dhcp Option 160

    DHCP Option 160 can be configured using the Web interface. To configure DHCP Option 160 using the Web interface:  Open the Automatic Provisioning page (Management tab > Automatic Update menu > Automatic Provisioning). Version 2.0.13B 400HD Series for Skype for Business...

  • Page 92: Figure 3-47: Web Interface - Automatic Provisioning - Dhcp Option 160

    400HD Series for Skype for Business Figure 3-47: Web Interface - Automatic Provisioning - DHCP Option 160 From the ‘Provisioning Method’ drop-down list, select DHCP Option (Dynamic URL). In the ‘DHCP Option Value’ field, enter 160. Configure the remaining parameters and click Submit.

  • Page 93: Dhcp Options 66 And 67

    From ‘Provisioning Method’, select DHCP Option (Dynamic URL). In the ‘DHCP Option Value’ field, enter 0. Configure the remaining parameters and click Submit. After the reboot, confirm that the firmware and configuration files were updated. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 94: Configuring Date And Time

    400HD Series for Skype for Business 3.5.2 Configuring Date and Time Note: By default, date and time settings are automatically provisioned via the enterprise DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required. This section describes how.

  • Page 95: Table 3-34: Daylight Saving Time Parameters

    The valid range is 1 to 31. Start Time The hour in the day. [system/daylight_saving/start_date/hour] The valid range is 0 to 23. Start Time The minute in an hour. [system/daylight_saving/start_date/minute] The valid range is 0 to 59. Version 2.0.13B 400HD Series for Skype for Business...
  • Page 96 400HD Series for Skype for Business Parameter Description End Time This subsection defines the ending day for the daylight saving offset. [system/daylight_saving/end_date] [month] - defines the specific month in a  year [day] - defines the specific day in a month ...

  • Page 97: Configuring Ntp Server

    To configure the NTP server using the Configuration File: Open the Configuration File page (Management tab > Manual Update > • Configuration File) and configure the parameter using the table below as reference. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 98: Table 3-35: Ntp Server Parameters

    400HD Series for Skype for Business Table 3-35: NTP Server Parameters Parameter Description Active Enables the NTP server from which the phone retrieves the date and time. [system/ntp/enabled] [0] Disable (default)  [1] Enable – obtains the time information from a ...

  • Page 99: Configuring Ntp Server Via Dhcp

    Configure the NTP and Time Settings using the table below as reference, and then click Submit. Note: If the 'Obtain Time Zone from DHCP' parameter is set to Disabled, only the Primary Server NTP server parameter will be modifyable. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 100: Configuring Contacts (Ldap)

    400HD Series for Skype for Business Table 3-36: NTP Server and GMT Parameters Parameter Description Time Zone Default is 00:00 [system/ntp/gmt_offset] Enables the NTP server from which the phone retrieves the date and time. [0] Disable  [1] Enable – obtains the time information ...

  • Page 101: Table 3-37: Ldap Parameters

    (&(telephoneNumber=*)(sn=%)), the search result includes all LDAP records, which have the ‘telephoneNumber’ field set and the ‘(“sn”-- >surname)’ field starting with the entered prefix. When you type in the following field: Version 2.0.13B 400HD Series for Skype for Business...
  • Page 102 400HD Series for Skype for Business Parameter Name Description (|(cn=%)(sn=%)), the search result includes all LDAP records which have the (“cn”-- >CommonName) OR (“sn”-->Surname) field starting with the entered prefix. When you type in the field (!(cn=%)), the search result includes all LDAP records which “do not”...

  • Page 103: Configuring T9

    Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameter using the table below as reference. Table 3-38: T9 Parameter Parameter Name Description Enables or disable T9 mode. Default=Enable. T9 Mode [lync/contact_search_t9_enabled] Version 2.0.13B 400HD Series for Skype for Business...
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  • Page 105: Configuring Microsoft Skype For Business Features

    But note that in case the phone and PC client are connected with same user, the Skype for Business PC client setting is “stronger” than the phone setting (in case of collision). Version 2.0.13B 400HD Series for Skype for Business...

  • Page 106: Configuring Timeout For 'Inactive' Status To Change To 'Away

    400HD Series for Skype for Business To prevent users from selecting or changing the music played on hold, run the following command defining the audio file: Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE - MusicOnHoldAudioFile <Audio file Path>  To choose the music to be played on the IP phone: Open the ini configuration file in an editor like Notepad.

  • Page 107: Location

    Required - SRTP encryption will be used to help protect traffic between the • Mediation Server and the gateway or private branch exchange (PBX). • Optional - SRTP encryption will be used if the service provider or equipment manufacturer supports it. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 108: Better Together Over Ethernet

    Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC, so that these operations can be controlled from either the IP phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 109: Figure 4-2: Installshield Wizard - Preparing To Install

    Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-2: InstallShield Wizard – Preparing to Install Figure 4-3: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 110: Figure 4-4: License Agreement

    400HD Series for Skype for Business Figure 4-4: License Agreement Select the I accept… option and click Next. Figure 4-5: License Agreement Click Next; the Destination Folder screen opens. Administrator's Manual Document #: LTRT-09940...

  • Page 111: Figure 4-6: Destination Folder

    To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 4-7: Change Current Destination Folder Version 2.0.13B 400HD Series for Skype for Business...

  • Page 112: Figure 4-8: Ready To Install

    Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Figure 4-8: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Administrator's Manual Document #: LTRT-09940...

  • Page 113: Figure 4-9: Installing Audiocodes Better2Gether

    Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-9: Installing AudioCodes Better2Gether Wait until the following screen is displayed: Figure 4-10: InstallShielf Wizard Completed Version 2.0.13B 400HD Series for Skype for Business...

  • Page 114: Figure 4-11: Audiocodes Icon In Taskbar

    400HD Series for Skype for Business Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 4-11: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...

  • Page 115: Figure 4-13: Computer Management > Services And Applications

    Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-13: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 4-14: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program.

  • Page 116: Making Sure Btoe Is Correctly Installed

    This section shows how to make sure Better Together over Ethernet is correctly installed. To make sure BToE is correctly installed:  Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 4-15: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 4-16: About AC BToE 4.7.3...

  • Page 117: Pairing The Btoe Pc Application With The Ip Phone

    For example, lync/BToE/TcpPortNumber=5000. 4.7.4 Pairing the BToE PC Application with the IP Phone This section shows how to pair AudioCodes' BToE PC application with the IP phone using a pair code. Pair like this: Generate a pair code (see Section 4.7.4.1) Connect the IP phone and BToE PC application using the pair code (see Section 4.7.4.2)

  • Page 118: Generating A Pair Code

    400HD Series for Skype for Business 4.7.4.1 Generating a Pair Code This section shows how to generate a pair code. To generate a pair code:  On the IP phone, press the MENU key; the LCD displays the Menu screen.

  • Page 119: Connecting The Ip Phone With The Btoe Pc Application

    This section shows how to connect the IP phone with the BToE PC application. To connect the two:  Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 4-19: Popup Menu...

  • Page 120: Figure 4-22: Ac Btoe Is Connected Indication

    400HD Series for Skype for Business Figure 4-22: AC BToE is Connected Indication When BToE is in 'Connected' state, the popup menu shows the Disconnect menu item and the Phone Pairing menu item is deactivated: Figure 4-23: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled...

  • Page 121: Figure 4-26: Start > Programs > Audiocodes > Btoe Controller

    From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 4-26. Figure 4-26: Start > Programs > AudioCodes > BToE Controller Version 2.0.13B 400HD Series for Skype for Business...

  • Page 122: Connecting The Skype For Business Client With The Ip Phone

    400HD Series for Skype for Business 4.7.5 Connecting the Skype for Business Client with the IP Phone This section shows how to connect the Microsoft Skype for Business client with the IP phone using the Skype for Business login screen.

  • Page 123: Making Sure The Ip Phone Is Paired

    Administrator's Manual 4. Configuring Microsoft Skype for Business Features Make sure Handset AudioCodes 400HD Phone is selected. Note: • When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone. Subsequent audio calls will be unaffected;...

  • Page 124: Pairing Across Different Subnets

    BToE is installed, in the location equivalent to the following location: C:\Program Files (x86)\AudioCodes\Better2Gether USB Over Ethernet\log Use the details of the logged issue to inform you how to troubleshoot. Also refer to AudioCodes' video tutorial about BToE, at http://youtu.be/fZZ0nPWJ7uM. Administrator's Manual Document #: LTRT-09940...

  • Page 125: Boss Admin (Shared Line Appearance)

    In Boss's Skype for Business client, click the handset icon and from the menu that opens, choose the Call Forwarding Settings option, as shown in Figure 4-29. Figure 4-29: Skype for Business Client – Call Forwarding Settings Version 2.0.13B 400HD Series for Skype for Business...

  • Page 126: Figure 4-30: Skype For Business Client - Edit My Delegate Members

    400HD Series for Skype for Business In the screen that opens, shown below, click the Edit my delegate members link. Figure 4-30: Skype for Business Client - Edit my delegate members In the screen that opens, shown below, click Add and add a contact from the list.

  • Page 127: Figure 4-32: Skype For Business Client - Call Forwarding - Added Delegate - Receive Calls

    To remove a delegate, it's insufficient for the Boss to turn off Call Forwarding under the Lync client's Call Forward Settings. The Boss must also remove the delegate from the Call Forwarding – Delegates list. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 128: Viewing Admin Lines On Boss's Phone

    400HD Series for Skype for Business 4.8.1 Viewing Admin Lines on Boss's Phone After setting up the feature, you'll view on Boss's phone (Alan Roberts, below) the Admin line mike.d. that you configured previously. Configure another Admin in the same way as that described previously.

  • Page 129: Disabling Local 3-Way Conferencing Capability

    Table 4-3: Blocking All Users from Signing out - Parameter Parameter Description [lync/userSetting/prevent_user_sign_out] [0] = Sign out softkey is displayed in LCDs (default) [1] = Sign out softkey is not displayed in LCDs Version 2.0.13B 400HD Series for Skype for Business...

  • Page 130: Signing In / Out With The Web Interface

    400HD Series for Skype for Business 4.13 Signing in / out with the Web Interface The Web interface can be used to sign in to and out of the phone.  To sign in to and out of the phone using the Web interface: In the Web interface, open the Sign-In page (Configuration tab >...

  • Page 131: Figure 4-36: Windows Security Prompt

    In the 'Pin code' field, enter the PIN code. Click Sign in / Sign out If the phoned is signed out, click the activated Sign in button. If the phoned is signed in, click the activated Sign out button. Version 2.0.13B 400HD Series for Skype for Business...
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  • Page 133: Maintenance

    This section shows how to upgrade the phone firmware. To upgrade the phone firmware:  After receiving the new img firmware file from AudioCodes, save it to a location on your PC. Open the 'Manual firmware upgrade' page (Management tab > Manual Update >...

  • Page 134: Administration

    400HD Series for Skype for Business Administration 5.2.1 Managing Users You can change the phone’s login user name and password. This is the login required to access the Web interface and the Administration menu in the phone’s LCD.  To change the login username and password using the Web interface: Open the Users page (Management tab >...

  • Page 135: Restoring Defaults

    Applies only to Web and Telnet interfaces, and LCD. 5.2.2 Restoring Defaults See Section 8.7.1.2 on page 156, under General Corrective Actions. 5.2.3 Restarting the Phone See Section 8.7.4.2 on page 158, under General Corrective Actions. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 136: Enabling Remote Management

    400HD Series for Skype for Business Enabling Remote Management 5.3.1 Enabling Telnet Access Telnet access can be enabled using the Web interface or the Configuration File. Note: Opening a Telnet connection in an external network is strongly inadvisable due to the widely recognized vulnerability of the protocol.

  • Page 137: Status And Performance

    This section shows how to view 802.1X status. To view 802.1X status:  Open the Network Status page (Status & Diagnostics tab > System Status menu >  Network Status). Figure 6-3: Web Interface - 802.1X Status Version 2.0.13B 400HD Series for Skype for Business...

  • Page 138: Viewing Voip Status

    400HD Series for Skype for Business Viewing VoIP Status This section shows how to view VoIP status using the Web interface. 6.2.1 Viewing Phone Status This section shows how to view the phone status.  To view the phone status: Open the Network Status page (Status &...

  • Page 139: Viewing Call Information

    To delete an entry, select the entry's ‘Delete’ option and click the Delete button. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 140: Viewing Phone Model / Firmware Version

    400HD Series for Skype for Business Viewing Phone Model / Firmware Version This section shows how to view the phone model and the phone's firmware version from the Web interface or from the phone's LCD. 6.4.1 Viewing from the Web Interface ...

  • Page 141: Viewing Release Information

    To view release information in the Web interface:  Open the Release Information screen (Status & Diagnostics tab > System  Information > Release Information). Figure 6-9: Web Interface - System Information - Release Information Version 2.0.13B 400HD Series for Skype for Business...
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  • Page 143: Diagnostics

    Console = Syslog is sent to the phone console. • (You need to connect a serial cable to view the logs. This causes delays in phone operation). Both = Syslog sends to the Syslog server AND • the console. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 144: Analyzing And Debugging Traffic Using 'Lightweight Syslog

    400HD Series for Skype for Business Parameter Description Note: It is recommended to leave this parameter  at its default value. Server IP Address or Host Name The IP address (in dotted-decimal notation) of the computer you are using to run the Syslog server [system/syslog/server_address] (e.g.

  • Page 145: Monitoring: Pinging & Traceroute

    In the 'Number of pings' field, configure how many pings you want to send. You can configure multiple pings for (for example) constant communication tests. Click the Go button to perform these diagnostics. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 146: Enabling Recording To Debug Voice

    400HD Series for Skype for Business Enabling Recording to Debug Voice This section shows how to use recording capability to debug voice activity on the phone. You can enable the capability using the Web interface or Configuration File.  To enable recording to debug voice, using the Web interface: Open the Recording page (Status &...
  • Page 147 Activates the DSP network (TDM Out) recording. [voip/packet_recording/network_recording/enabled] [0] Disable (default)  [1] Enable  Enable TDM Recording Activates the DSP TDM (TDM In) recording. [voip/packet_recording/tdm_recording/enabled] [0] Disable (default)  [1] Enable  Version 2.0.13B 400HD Series for Skype for Business...

  • Page 148: Creating A Crash Dump File

    400HD Series for Skype for Business Creating a Crash Dump File This section shows how to create a crash dump file using the Web interface. Crash dump copies historical processes to a file. You can create the file at the time the problem occurs.

  • Page 149: Enabling Tracing

    Set the 'Trace Level' field to Debug to activate tracing to debug level. Click Submit. Click Clean log, and then power up the phone. After the phone completes the power-up process, click Save log. Send the saved logged trace to AudioCodes Customer Technical Support for troubleshooting. Figure 7-5: Configuring Tracing Version 2.0.13B...

  • Page 150: Configuring Port Mirroring

    400HD Series for Skype for Business Configuring Port Mirroring Port mirroring facilitates network traffic monitoring enabling administrators to analyze and debug data or diagnose errors on a network, manage network performance and be alerted to problems. Inbound or outbound traffic (or both) can be mirrored on single or multiple interfaces.

  • Page 151: Downloading Core Dump

     To download the core dump archive: In the Core Dump page shown in Figure 7-7, open the 'Download Core Dump Archive'  dropdown and select the archived dump to analyze. Version 2.0.13B 400HD Series for Skype for Business...
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  • Page 153: Troubleshooting

    Access is possible from the following Web site: https://YOUR_AUTHORITY_SERVER:443/CertProv/CertProvisioningService.svc If the environment supports more than one CA Certificate, this must be included in the CA Certificate file and loaded to the IP phone. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 154: How To Verify Ca Certificate Is Trusted / Authorized By Ip Phone

    400HD Series for Skype for Business How to Verify CA Certificate is Trusted / Authorized by IP Phone Problem How do I know if my CA Certificate is trusted and authorized by the IP Phone? LCD Message Corrective Actions Verify whether your public trusted certificate is listed in Microsoft Public Trusted Certificates (http://technet.microsoft.com/en-us/library/gg398270(v=ocs.14).aspx).

  • Page 155: General Corrective Actions

    Plug the power cable back into the phone continuing to press the OK + MENU keys for +-5 seconds. Release the OK + MENU keys; the phone' settings are restored to their defaults. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 156: Restoring Factory Defaults From The Web Interface

    400HD Series for Skype for Business 8.7.1.2 Restoring Factory Defaults from the Web Interface This section shows how to restore the phone's factory defaults from the Web interface. To restore the phone's factory defaults from the Web interface:  Open the Restore Defaults page (Management tab > Administration > Restore Defaults).

  • Page 157: Recovering Firmware

    To restart the phone from its LCD:  Select the Restart submenu (MENU key > Administration > Restart): A warning message appears requesting you to confirm: Press the Yes softkey to confirm phone restart or No to cancel. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 158: Restarting The Phone From The Web Interface

    400HD Series for Skype for Business 8.7.4.2 Restarting the Phone from the Web Interface This section shows how to restart the phone from the Web interface: To restart the phone from the Web interface:  Open the Restart System page (Management tab > Administration menu > Restart System).

  • Page 159: A Alternative Automatic Provisioning Methods

    Open the Automatic Update page (Management tab > Automatic Update menu > Automatic Provisioning). Figure A-1: Web Interface - Static DNS Record Configure using the table below as reference and click Submit. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 160: Table A-1: Static Dns Record Parameters

    400HD Series for Skype for Business To configure Static DNS Record using the Configuration File:  Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameters using the table below as reference.

  • Page 161: Sip Subscribe And Notify Methods

    The following code describes SIP 200 OK Response on the SUBSCRIBE Message: SIP/2.0 200 OK Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Contact: <sip:10.13.2.37:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0 Version 2.0.13B 400HD Series for Skype for Business...
  • Page 162 400HD Series for Skype for Business The following code describes SIP NOTIFY Message with Provisioning Information. NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile-...

  • Page 163: Audiocodes' Https Redirect Server

    Content-Length: 18 tftp://10.13.4.121 AudioCodes' HTTPS Redirect Server AudioCodes' HTTPS redirect server can be used to direct phones to the provisioning server's URL, for downloading configuration and firmware files. After the phone is powered up and network connectivity is established, the phone automatically requests provisioning information.

  • Page 164: Figure A-2: Https Redirect Server Directing Phones To Provisioning Server

    URL (where the cfg file is located) also uses HTTPS protocol, the phone can use a regular certificate - or the AudioCodes factory-set certificate - to authenticate itself and to validate the server’s certificate if a trusted root certificate (regular) is configured.

  • Page 165: B Specifications

    Administrator's Manual B. Specifications Specifications This section details the 400HD Series IP Phones specifications. 420HD IP Phone The table below details the 420HD IP Phone specifications. Table B-1: 420HD IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) VoIP Signaling Protocols ...
  • Page 166 400HD Series for Skype for Business Feature Details 1-9 Speed Dials (dial pad keys)  Call Forward (Do not forward, Forward to voice mail, Forward to a  number) Dial plan (supports normalization rules downloaded from the Skype  for Business server via in-band provisioning) Inputting Text to Dial (T9) ...
  • Page 167 Plantronics C-310M  Plantronics C-320M  Plantronics HW720  Jabra Pro 920 EHS wireless headset  Jabra Pro 9450 EHS wireless headset  Note that the 420HD phone doesn’t support USB headsets. Version 2.0.13B 400HD Series for Skype for Business...

  • Page 168: 430Hd And 440Hd Ip Phones

    400HD Series for Skype for Business 430HD and 440HD IP Phones The table below details the 430HD and 440HD IP Phones specifications. Table B-2: 430HD and 440HD IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) VoIP Signaling Protocols ...
  • Page 169 Private labeling mechanism  Configuration file encryption (entire file and individual parameters)  IPP Tracing Debugging Tools  Syslog mechanism  DSP recording  Port mirroring  VoIP Status Web page  Version 2.0.13B 400HD Series for Skype for Business...
  • Page 170 400HD Series for Skype for Business Feature Details LCD screen: Graphic LCD (132x64) monochrome (a 440HD phone Hardware  hardware revision featuring an LCD resolution of 256x128 is supported from v2.0.13) BLF screen: Graphic LCD (60x376) monochrome (applies only to ...

  • Page 171: Sip Support (Rfc, Headers)

    RFC 4028 (Partially Supported) Session Timers in the Session Initiation Protocol RFC 4240 Basic Network Media Services with SIP - NetAnn draft-ietf-sip-privacy-04.txt (Partially SIP Extensions for Network-Asserted Caller Identity Supported) using Remote-Party-ID header Version 2.0.13B 400HD Series for Skype for Business...

  • Page 172: Sip Compliance Tables

    400HD Series for Skype for Business RFC Number RFC Title draft-ietf-sipping-cc-transfer-05 Call Transfer draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation...

  • Page 173: Table B-5: Supported Sip Headers

    Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE P-Asserted-Identity P-Preferred-Identity Proxy- Authenticate Proxy- Authorization Prack Record- Route Refer-To Referred-By Replaces Remote-Party-ID Retry-After Route Version 2.0.13B 400HD Series for Skype for Business...
  • Page 174 400HD Series for Skype for Business Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Administrator's Manual Document #: LTRT-09940...
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  • Page 176 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones with Microsoft Microsoft Skype for Business Version 2.0.13B www.audiocodes.com...

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