AudioCodes C470HD User's And Administrator's Manual
  1. Manuals
  2. Brands
  3. AudioCodes Manuals
  4. IP Phone
  5. C470HD
  6. User's and administrator's manual

AudioCodes C470HD User's And Administrator's Manual

Hide thumbs Also See for C470HD:
Table of Contents

Advertisement

Quick Links

User's and Administrator's Manual
AudioCodes 400HD IP Phone Series
C470HD IP Phone
Microsoft Teams Application
Version 1.19
 
 

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the C470HD and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for AudioCodes C470HD

Summary of Contents for AudioCodes C470HD

  • Page 1 User's and Administrator's Manual AudioCodes 400HD IP Phone Series C470HD IP Phone Microsoft Teams Application Version 1.19    ...
  • Page 2 Customer Support Customer   technical   support   and   services   are   provided   by   AudioCodes   or   by   an   authorized   AudioCodes   Service   Partner.   For   more   information   on   how   to   buy   technical   support   for  ...
  • Page 3 Notice C470HD | Users & Administrator's Manual Document Name Device Manager Deployment Guide https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams   - iii -...

  • Page 4: Table Of Contents

    Content C470HD | Users & Administrator's Manual Table of Contents Overview Specifications Allowing URLs, Ports (Security) Security Guidelines for Android-based Native Teams Devices Android-Level Security Hardening Google Play Services Running Android in Kiosk Mode Screen Lock AudioCodes Private Key Android Debug Bridge (ADB)
  • Page 5 Content C470HD | Users & Administrator's Manual Automatic Lock Unlock Teams Application Signing In Multi-Cloud Sign-in Remote Provisioning and Sign-in from Teams Admin Center Getting Acquainted with the Phone Screen Enabling Google Talkback Opting in or out of Call Queues...
  • Page 6 Content C470HD | Users & Administrator's Manual Adjusting Handset Volume Adjusting Speaker Volume Adjusting Headset Volume Playing Incoming Call Ringing through USB Headset Using the Phone as a USB Speaker Viewing and Joining Meetings Better Together over Bluetooth Performing Administrator-Related Operations...
  • Page 7 Content C470HD | Users & Administrator's Manual Collecting Logs Getting Audio Debug Recording Logs Collecting Media Logs (*.blog) from the Phone - vii -...

  • Page 8: Overview

    CHAPTER 1    Overview C470HD | Users & Administrator's Manual Overview The AudioCodes Microsoft Teams-native C470HD IP phone is a feature-rich, executive high-end  business phone for Microsoft Teams. A native Microsoft Teams Total Touch high-end business  phone, it features a large color touch screen and full UC integration. The phone is equipped  with a large, single surface, full touch interface, incorporating an exceptionally sharp 5.5" color  touch screen, with optional support for Wi-Fi and Bluetooth. AudioCodes IP phones can be offered as part of its Managed IP Phones solution, which defines  the IP phone as an IT-managed entity and delivers unique and complete lifecycle management  of end-user desktop devices. C470HD Features: Native support for Microsoft Teams ■ ■ Graphical portrait 5.5” color touch screen (1280 x 720) with multi-lingual support ■ GbE support USB headset support ■ ■ Bluetooth 5.0 support 400HD IP Phone Series Highlights: ■ Superior voice quality Full duplex speaker phone ■ ■ Robust security mechanisms ■ PoE or external power supply Centralized management supported by AudioCodes Device Manager (available for  ■ download free of charge) See here for video blogs and blogs about AudioCodes' Teams phones.
  • Page 9 CHAPTER 1    Overview C470HD | Users & Administrator's Manual Feature Details ■ Adaptive Jitter Buffer  Voice Activity Detection  ■ ■ Comfort Noise Generation  Packet Lost Concealment  ■ ■ RTP/RTCP Packetization (RFC 3550, RFC 3551), SRTP (RFC 3711)  Microsoft  ■ Authentication (Sign in with user credentials; Sign in using  Teams phones  PC/Smartphone; Modern Authentication; Phone lock/unlock) feature set ■ Calling (Incoming/Outgoing P2P calls; In-call controls via UI (Mute,  hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911  support ■ Calendar and Presence (roadmap feature) (Calendar Access and  Meeting Details; Presence Integration; Exchange Calendar  Integration; Contact Picture Integration; Corporate Directory  Access) ■ Meetings (roadmap feature) (One-click Join for Meetings; Join  Skype for Business meetings; Meeting Call controls [Mute/unmute,  hold/resume, hang up, add/remove participant]; Meeting Details.  See also here for related Microsoft documentation.
  • Page 10 CHAPTER 1    Overview C470HD | Users & Administrator's Manual Feature Details Localization  ■ Multi-lingual support; the language pack list is not yet final and is  Support subject to modification. Hardware ■ Graphical portrait 5.5" color touch screen, 1280 x 720 resolution,  with multi-lingual support Wired connectivity: ■ ✔ Two RJ-45 [Gigabit Ethernet (GbE)] (10/100/1000BaseT  Ethernet) ports: LAN and PC port ✔ USB port ✔ RJ-11 interface Survivable Branch Appliance (SBA) ✔ ■ Wireless connectivity:  Dual band 2.4GHz/5GHz, 802.11b/g/n Wi-Fi support  ✔ ✔ Wi-Fi supported protocols: WEP, WPA-PSK/WPA2-PSK and  WPA/WPA2 Enterprise (802.1X) PEAP only  ■ Bluetooth support; integrated; optional ■...

  • Page 11: Allowing Urls, Ports (Security)

    CHAPTER 1    Overview C470HD | Users & Administrator's Manual Allowing URLs, Ports (Security) This section shows network administrators which URLs/Ports to allow when deploying Teams  phones (security). From the device point of view, the following table summaries the ports the phone uses. See  also Microsoft's guide to the ports the phone uses. Table 1-2: URLs / Ports to Allow when Deploying Teams Phones (Security) Server Role Service Name Port Protocol Notes DNS Server All  53  AudioCodes  AudioCodes ...

  • Page 12: Android-Level Security Hardening

    Overview of security and compliance - Microsoft Teams | Microsoft Docs  ■ ■ Identity models and authentication for Microsoft Teams - Microsoft Teams | Microsoft  Docs ■ Sign in to Microsoft Teams - Microsoft Teams | Microsoft Docs Android-Level Security Hardening Major   Android- level   system- level   developments   have   been   incorporated   into   AudioCodes'   devices to improve security: ■ See Google Play Services on the next page See Running Android in Kiosk Mode on the next page ■ ■ See Screen Lock on the next page See AudioCodes Private Key on the next page ■...

  • Page 13: Google Play Services

    AudioCodes Private Key The system software on AudioCodes devices is signed with AudioCodes' private key. Users can  replace   the   complete   software   only   with   new   software   that   is   also   signed   by   AudioCodes'   private key.  This prevents users from replacing the complete over-the-air (OTA) package of the device with  any new system software, unless the software is fully signed by AudioCodes. Android Debug Bridge (ADB) The device does not allow access to ADB.

  • Page 14: App Signing

    CHAPTER 1    Overview C470HD | Users & Administrator's Manual App Signing Android   requires   all   apps   to   be   digitally- signed   with   a   developer   key   before   installation;   currently, the AudioCodes devices verify that apps are signed by Microsoft. App signing prevents malicious user/users from replacing a Microsoft-signed app with an app  that "pretends" to be Microsoft but which lacks the private key that is known only to Microsoft.

  • Page 15: Device File System

    CHAPTER 1    Overview C470HD | Users & Administrator's Manual Device File System The AudioCodes device's file system is encrypted on C470HDdevices. Customers may enforce a  policy of device encryption via Microsoft's cloud-based Intune service. Keystore With AudioCodes devices, the certificate keys are encrypted on the device file system. Device Certificate AudioCodes devices are shipped with a unique certificate which is signed by AudioCodes Root  CA. Network administrators can install a third-party certificate on the phone in the customer’s  trusted   environment.   Network   administrators   should   follow   the   following   guidelines   when   replacing the existing device certificate: ■...

  • Page 16: Ssh Access: Reduced File System Privileges

    CHAPTER 1    Overview C470HD | Users & Administrator's Manual SSH Access: Reduced File System Privileges Administrator users who access SSH have reduced file system privileges. For example, files can- not be deleted, and some parts of the file system cannot be reviewed. This prevents malicious  actions or unintended errors that might cause damage to the device. Android Security Updates AudioCodes regularly adopts and integrates Android security updates.  For reference, see here.  AudioCodes Root CA Certificate The following figure shows the AudioCodes Root CA Certificate. -----BEGIN CERTIFICATE----- MIIDMTCCAhmgAwIBAgIBATANBgkqhkiG9w0BAQsFADAfMQwwCgYDVQQKE wNBQ0wx - 9 -...
  • Page 17 CHAPTER 1    Overview C470HD | Users & Administrator's Manual DzANBgNVBAMTBlJvb3RDQTAeFw0wMDAxMDEwMDAwMDBaFw0zMDAxMD EwMDAwMDBa MB8xDDAKBgNVBAoTA0FDTDEPMA0GA1UEAxMGUm9vdENBMIIBIjANBgkqh kiG9w0B AQEFAAOCAQ8AMIIBCgKCAQEA6GK495KUCXAm/UE17G4/cjnZN4LNaxYEYz bfZL0a EhgSKYt/LQ+iUcDhojsneusNgrcGkpwKklKsGsvGWmSRNULV01CW+TX2VJN7 3+hh V0uzhyOIYAUhbDaoqNM6Kp5b7sJ1ew4Ig9kfd/ma9Czl5koESLlw/inLj/r+rD96 mUcPElWrKspv7Qy4I14fsK/yMArixRopTL1munVVPpSFM9Jh8IY3JHyr5CQJXKK EhGAJsnHaRqsR2Su3X/WtslgEF+cvP34pxhlhFL29nMfnaFATSS3rgGaFlSvl1ZS esLMqkWjp9cqGYrvt7K61sYnvMMb+o/KbWqVokXb+Fr7bwIDAQABo3gwdjAMB HRMEBTADAQH/MB0GA1UdDgQWBBQDXySn9hz15lDraZ+iXddZGReB+zBHB gNVHSME QDA+gBQDXySn9hz15lDraZ+iXddZGReB+6EjpCEwHzEMMAoGA1UEChMDQU NMMQ8w DQYDVQQDEwZSb290Q0GCAQEwDQYJKoZIhvcNAQELBQADggEBAI0rUywo mmWWJnH3 JOfKiS3+VnX5hJITZymvWanMXUz/6FonHccPXEBYTrUYwhiWx3dwELAFXDFK kxMp 0KKWZ4F39cAOLRjqhzya+xUeeJ9HQZCXYAJ6XgvTfN2BtyZk9Ma8WG+H1hNv vTZY QLbWsjQdu4eFniEufeYDke1jQ6800LwMlFlc59hMQCeJTenRx4HdJbJV86k1gBU A7fJT1ePrRnXNDRz6QtADWoX3OmN7Meqen/roTwvLpEP22nYwvB28dq3JetlQ XC4gwI/o8K2wo3pySLU9Y/vanxXCr0/en5l3RDz1YpYWmQwHA8jJIu8rxdhr+VNQ Zv6R/Ys= -----END CERTIFICATE---- - 10 -...

  • Page 18: Setting Up The Phone

    CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual Setting up the Phone The instructions following show how to set up the phone. Unpacking When   unpacking,   make   sure   the   items   listed   in   the   phone's   Quick Guide   are   present   and  ...

  • Page 19: Device Description

    CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual Device Description Use   the   following   graphics   to   identify   and   familiarize   yourself   with   the   device's   hardware   functions.
  • Page 20 CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual Item # Label/Name Description ■ Flashing red: Incoming call (ringing) Red: Answered call ■ TFT touch  Thin Film Transistor touch screen, a type of LCD (Liquid Crystal  screen Display) interactive screen which displays calling information  and lets you configure phone features by touching the glass. Home Touch the key to return to the phone's home (idle) screen  ■ from any screen.  Long-press the key to open the device Settings screen. ■ ■ Visual indications: If the key is illuminated red (constantly, without  ✔ flashing), it indicates ‘No network’; touching the key  then gives the user direct access to the Network  menu. ✔ Flashing red indicates a system alert, for example,  when a user tries to charge via the device’s USB port ...
  • Page 21 CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual A USB delimiter enables the phone to identify when the USB port is overloaded and to then display an alert on the screen. An alert is also sent to the OVOC. The feature helps to deter users from using the USB port for purposes other than for a USB head- set, e.g., for charging devices.

  • Page 22: Rear View

    CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual Rear View The ports located on the rear of the phone are described in the table. Figure 2-2: Rear View Table 2-2: Rear View Description Description 12V DC power jack that connects to the AC power adapter. RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink -  10/100/1000 Mbps). If you're using Power over Ethernet (PoE), power to the phone  is supplied from the Ethernet cable (draws power from either a spare line or a signal  line). RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink). Headset jack, i.e., RJ-9 port that connects to an external headset.  - 15 -...

  • Page 23: Cabling

    CHAPTER 2    Setting up the Phone C470HD | Users & Administrator's Manual Cabling See the phone's Quick Guide shipped with the device and also available from AudioCodes for  detailed information on how to cable the phone.  Mounting the Phone The phone can be mounted on a: ■ Desk (see Desktop Mounting) See the phone's Quick Guide shipped with the device and also available from AudioCodes for  detailed information on how to mount the phone. See also here   f or a clip showing the principle of how to mount an AudioCodes IP phone. The  principle is the same across all AudioCodes IP phones. Before Using AudioCodes Devices AudioCodes recommends frequently cleaning devices' screens especially screens on devices in  common use areas such as conference rooms and lobbies. ➢ To clean a device's screen: Disconnect all cables.

  • Page 24: Starting Up

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Starting up Here's how to start up the phone. ➢ To start up: Connect the phone to the network (or reset it); the language selection screen is displayed  by default.  Select the language of your choice and then configure device settings to suit specific  requirements.  It will be necessary to repeat this only if the phone is restored to default settings. Configuring Device Settings The   section   familiarizes   you   with   the   phone’s   settings.   Phones   are   delivered   to   customers  ...
  • Page 25 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual View the settings under 'User'. Select a setting to open it. Use the table following as  reference. [To view settings related to the network administrator, scroll down and open  'Device admin settings'].  Table 3-1: Device Settings Setting Description User Display Opens the ‘Display’ screen [Brightness level].  The phone's screen supports different brightness levels. Choose the  level that suits your requirements. Sleep ■ - 18 -...
  • Page 26 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description Screen saver ■ ■ Font size Sound Allows you to customize phone volume for a friendlier user  experience.  Ring volume at n% - 19 -...
  • Page 27 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description Date & time Date and time are automatically retrieved from the deployed Network  Time Protocol (NTP) server.  Use 24-hour format [Allows you to select the Time format] Also supported is a simplified version of NTP called Simple Network  Time Protocol (SNTP). Both can be used to synchronize device clocks.  SNTP is typically used if full implementation of NTP is not required. Wi-Fi The phone can connect to an Access Point via Wi-Fi. See the phone's  Quick Guide for detailed information on setting up Wi-Fi. See also  Configuring Wi-Fi on page 30 in this document for information about  configuring the feature. Accessibility Allows making the screen reader-friendlier. See also Enabling Google  Talkback on page 56. Bluetooth Hands free profile where the phone is able to connect to Bluetooth  headset or speaker.     - 20 -...
  • Page 28 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description See the phone's Quick Guide for detailed information on setting up  Bluetooth. Power Saving Allows users to contribute to power saving in the enterprise. Enable power saving Start time [The device consumes minimal energy before the user  arrives at the office] End time [The device consumes minimal energy after the user leaves  the office] Debugging Enables users to reboot the device.  Log in as Administrator for more debugging settings to be available. Security Helps secure the enterprise telephony network against breaches.  Screen lock [The phone automatically locks after a configured period  to secure it against unwanted use. If left unattended for 10 minutes  (default), it automatically locks and is inaccessible to anyone who  doesn't know its lock code.] Make passwords available Touch screen Allows users to disable the phone’s touch screen. Languages  Allows users to customize inputting to suit personal requirements. & input - 21 -...
  • Page 29 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description About  Enables users to determine device information. [Android 7.1.2] To determine the device’s IP address, select the ‘Status’ option. To get information about the version, select ‘Version info’. - 22 -...
  • Page 30 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description To get information about the Android version, select ‘Android version’. Device admin settings Device  Allows the user to log in as Administrator, necessary for some of the  administration debugging options. It is password protected. Default password: 1234  (or 1111 in early versions). After logging in as an Administrator, the  user can log out | change password.   Select Login and then in the Login screen that opens, select the 'Enter  password' field and use the virtual keyboard to enter the password  (1234 or 1111). Note that the virtual keyboard pops up for all  ‘Settings’ fields to allow inputting characters and / or numbers. Two  virtual keyboard types can be displayed: Numeric   o r QWERTY. - 23 -...
  • Page 31 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description ● The phone support a strong password check in order to log in as Administrator. The feature strengthens security. Note that the default password: ✔ must be changed before accessing the device via ✔...
  • Page 32 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description IP Address [Read Only] IP Settings [DHCP or Static IP] Network state [Read Only] Enable PC port Enable PC port mirror Proxy 802.1x Settings VLAN Settings. Allows you to configure the VLAN mode Manual, CDP only or LLDP only.  Note that LLDP switch information is retrieved (for location purposes)  when parameter network/lan/lldp/enabled=1 (even when VLAN is  retrieved from CDP or VLAN is disabled or VLAN is Manual). In versions  prior to 1.19, if network VLAN mode ‘network/lan/vlan/mode’ was set  to LLDP, the phone retrieved the VLAN and LLDP switch information  (for location purposes) from LLDP.  Proxy The phone can be configured with an HTTP Proxy server by an Admin  user in two ways: Manually.   T he Admin user can use this method to configure HTTP  ■ proxy server parameters through the Teams application: Log in as Administrator and select Modify network. Select the Proxy option and then configure the proxy host  name and port:...
  • Page 33 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description ■ Over DHCP with Option 252. It's recommended that the Admin  user uses this method when provisioning multiple phones. Option  252 provides a DHCP client with a URL to use to configure its proxy  settings: The proxy setting is provided in a Proxy Auto-Configuration (PAC)  file that contains a set of rules coded in JavaScript which allows a  web browser to determine whether to send web traffic directly to  the Internet or to be sent via a proxy server. PAC files control how  - 26 -...
  • Page 34 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description the phone handles HTTP, HTTPS and FTP traffic. Example of a basic PAC file: function FindProxyForURL(url, host) return "PROXY 10.13.2.40:3128"; If the enterprise features a proxy server that requires user  authentication, the network administrator can use the PAC file and  DHCP Option 252 to configure it. Alternatively, the administrator  can configure it using the following parameters: http_client/fwd_proxy/ip=0.0.0.0 http_client/fwd_proxy/password= http_client/fwd_proxy/port=8080 http_client/fwd_proxy/username= 802.1x Settings 802.1X Authentication is the IEEE Standard for Port-based Network  Access Control (PNAC). See https://1.ieee802.org/security/802-1x/ for  more information.   To configure an 802.1X Authentication method: From the ‘Modify Network’ screen (as an Admin), access the  802.1x Settings screen. From the 'EAP method' drop-down, select the method: MD5 or TLS ...
  • Page 35 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description 802.1x. The 802.1x settings available in the Configuration File are: Enable/Disable ■ ■ EAP method Identity ■ ■ Password VLAN Settings Select the menu option VLAN Settings.  Select VLAN Discovery mode. ■ Cisco Discovery Protocol (CDP) is a Cisco proprietary Data Link  Layer protocol Link Layer Discovery Protocol (LLDP) is a standard, layer two  ■ discovery protocol  Select the mode you require and then select OK. If you select Manual configuration, this screen opens: - 28 -...
  • Page 36 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description Select VLAN ID. Select VLAN Priority. Select VLAN Interval. The 'VLAN interval' refers to CDP/LLDP advertisements' periodic  interval.   D efault: 30 seconds. You can increase or decrease the  intervals between the CDP/LLDP packets that are sent, based on  - 29 -...

  • Page 37: Configuring Wi-Fi

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Setting Description network traffic and topology.   Debugging Allows the Admin user to perform debugging for troubleshooting  purposes. Available after logging in as Admin. Log settings Remote Logging (see under Remote Logging (Syslog) on page 126 for  more information)  Diagnostic Data (see under Getting Diagnostics  on page 129 for more  information) Reset configuration   Restart Teams app Company portal login Debug Recording (for Media/DSP debugging) (see under Remote  Logging (Syslog) on page 126 for more information) Factory data reset (the equivalent of restore to defaults; including  logout and device reboot) Screen Capture. By default, this setting is enabled. If it's disabled, the  phone won't allow its screens to be captured. Configuring Wi-Fi [Applies   to   devices   whose   PN   indicates   DBW ]   Network   administrators   can   configure   Wi- Fi  ...

  • Page 38: Connecting To An Available Wi-Fi Network

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Connecting to an Available Wi-Fi Network ➢ To connect to an available Wi-Fi network: Make sure to first disconnect your Ethernet cable. If it's connected, the device will not be able to connect to a Wi-Fi network.
  • Page 39 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Select the Wi-Fi network you want and enter the password. - 32 -...
  • Page 40 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual View the network you selected 'Connected'. - 33 -...

  • Page 41: Manually Connecting To A Wi-Fi Network

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Manually Connecting to a Wi-Fi Network ➢ To manually connect to a Wi-Fi network: Make sure to first disconnect your Ethernet cable. If it's connected, the device will not be able to connect to a Wi-Fi network.
  • Page 42 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual From the 'Security' drop-down, select one of the following security key strengths  (encryption methods):  - 35 -...
  • Page 43 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Optionally meter the selected network. Expand Advanced Options. Leave the setting at its  default value of Detect automatically if you don't want to meter the network. Select a  Metered option to meter it.  'Proxy' and 'DHCP' shown in the figures below will automatically be configured by the network. - 36 -...
  • Page 44 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Enabling the setting Turn on Wi-Fi automaticallyshown in the 'Wi-Fi preference' shown below allows the device to automatically connect in the future to the highest signal-quality network remembered by the device.
  • Page 45 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Wi-Fi Setting Description network/wireless/adavanced_ Defines   t he IP address of the static Wi-Fi network  options/ip_addr if you’re operating with a static Wi-Fi   n etwork. network/wireless/adavanced_ Used to   d efine DHCP. options/ip_settings network/wireless/adavanced_ Defines   t he network prefix length to be used. options/network_prefix_length network/wireless/adavanced_ Defines   t he proxy wireless server source. options/proxy network/wireless/adavanced_ Defines   t he URL of the PAC file. options/proxy/auto_config/pac_url network/wireless/adavanced_ Defines  ...

  • Page 46: Restoring The Phone To Default Settings

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Wi-Fi Setting Description network/wireless/ssid Defines   t he SSID of the network. Restoring the Phone to Default Settings Users can restore the device to factory default settings at any time. The feature can be used if a  user forgets their Admin password, for example.  Restoring the phone to factory default settings will bring up the phone with its original bundled Teams application.

  • Page 47: Recovery Mode

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Select the Erase all data (factory reset) option; the device performs a restore to default  factory settings. Recovery Mode If a phone goes into recovery mode, you can boot it using the touch screen. ➢ To boot the phone: In the screen of the phone that has gone into recovery mode, swipe down or up to navigate  to Reboot to bootloader.  Swipe left or right to select the option; the phone reboots and the issue is resolved. - 40 -...

  • Page 48: Locking And Unlocking The Phone

    CHAPTER 3    Starting up C470HD | Users & Administrator's Manual Locking and Unlocking the Phone As a security precaution, the phone can be locked and unlocked. The feature includes: Unlock (see Unlock below) ■ ■ Automatic lock (Automatic Lock below) Automatic Lock Users can lock their phones as a security precaution. Configure the phone with any of the lock  options before attempting to lock it. If an option isn't configured, the action won't function.  ➢ To lock the phone: ■ Press the back key   on the phone for at least three seconds for the device to  automatically lock.  Unlock ➢ To unlock the phone: When the screen shown in the figure below is displayed, touch the lock icon and swipe up  ...
  • Page 49 CHAPTER 3    Starting up C470HD | Users & Administrator's Manual When the phone detects the unlock code, it unlocks. - 42 -...

  • Page 50: Teams Application

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Teams Application The following describes functions related to the phone’s Microsoft Teams application. Signing In Using TeamsIPPhonePolicy, network administrators can create the following users who can then sign in to the phone: ● UserSignin: All features are available, i.e., calls, meetings and voicemail ●...
  • Page 51 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual the actual geographical location, therefore the displayed time might be incorrect in some  cases. For example, if the given time offset is GMT-5 and the phone is located in Mexico,  the phone will get the time (and the DST setting) from central time and not from Mexico  because in GMT-5 there is also Central Daylight Time.  If the internet connectivity check fails, a ‘No Internet Access’ warning pops up on the phone  screen.  Figure 4-1: Internet Connectivity Check - No Internet Access This can point to a problem that is preventing the phone from fully functioning in a Teams  environment. The user can ignore the message if the Teams application is fully functioning, or  can report a problem if the Teams application is not fully functioning. ➢ To sign in: Connect the device to the network; this screen is then displayed:  - 44 -...
  • Page 52 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Open your browser and point it to https://microsoft.com/devicelogin as instructed in the  preceding screen. - 45 -...
  • Page 53 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Enter the code and then click Next. Click the account. Enter your password (it's the same password as the Windows password on your PC) and  then click Sign in. Close the window shown in the preceding figure. Observe that the phone returns to the initial code screen. In that screen, select Sign in on this device.  - 46 -...
  • Page 54 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Select the 'Email, phone or username' field; a virtual keyboard pops up. Enter one of them  and then choose Sign in. The 'home' screen opens.  ● If you opt to Sign in from another device, complete authentication from your PC or  smart phone. This is recommended if you’re using Multi Factor Authentication (MFA). - 47 -...

  • Page 55: Multi-Cloud Sign-In

    (the user first enters the default password and is then prompted to modify it to a more complete password) or via bulk configuration of multiple devices using Microsoft's TAC or AudioCodes' Device Manager ●...

  • Page 56: Remote Provisioning And Sign-In From Teams Admin Center

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Remote Provisioning and Sign-in from Teams Admin Center Network administrators can remotely provision and sign in to a Teams device. To provision a   device remotely, the admin needs to upload the MAC IDs of the devices being   p rovisioned and  create   a   verification   code.   The   entire   process   can   be   completed   remotely   from   the   Teams  ...
  • Page 57 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual In the ‘Provision new devices’ window, you can either add the MAC address manually or upload  a file. Manually add a device MAC address From the Awaiting Activation tab, select Add MAC ID. Enter the MAC ID. Enter a location, which helps technicians identify where to install the devices. Select Apply when finished. Upload a file to add a device MAC address From the Awaiting Activation tab, select Upload MAC IDs. Download the file template. Enter the MAC ID and location, and then save the file. Select the file, and then select Upload.
  • Page 58 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual You'll need to provide the list of MAC IDs and verification codes to the field technicians. You can  export the detail directly in a file and share the file with the technician who is doing the actual  installation work. ➢ Step 3: Provisioning on the device Once the device is powered up and connected to the network, the technician provisions the  device by choosing the ‘Settings’ gear on the top right of the new ‘Sign in’ page and selecting  Provision phone. The technician is then expected to enter the device-specific Verification code that was provided  in   the   Teams   admin   center   on   the   phone’s   user   interface.   Once   the   device   is   provisioned  ...
  • Page 59 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual The tenant admin is expected to complete authentication on the device from any browser or  smartphone. - 52 -...

  • Page 60: Getting Acquainted With The Phone Screen

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual When the tenant admin is signing in from Teams Admin Center, the user interface on the device  is blocked to prevent other actions on the phone. Getting Acquainted with the Phone Screen The following gets you acquainted with the phone’s user interface. The figure below shows the  phone's home screen, aka the phone's idle screen. The following figure shows the phone's Calls screen. - 53 -...
  • Page 61 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual   The following table describes the phone's home screen. - 54 -...
  • Page 62 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Table 4-1: Calls Screen Item Description The phone menu. Select it to open the menu shown in the figure following  this table. Calls  Select the tab to open the Calls screen. The screen shown in the figure  preceding this table opens. People Select the tab to open the People, shown under Using the People Screen on  page 67 opens. Allows you to easily connect and collaborate with  teammates, colleagues, friends and family. Through this screen, you can  see all your contacts and create and manage contact groups to organize  your contacts. The screen provides a simple user experience and aligns with  the contacts on the Teams desktop client.  If a contact has multiple numbers, the phone screen allows the user to  select from a drop-down menu the intended contact method. Calendar Select to open the Calendar screen, shown under Setting up a Meeting on  page 67 opens. Voicemail Select the tab to open the Voicemail screen, shown under Accessing  Voicemail on page 68 opens. The following figure shows the user's presence status screen.  Use this table as reference. - 55 -...

  • Page 63: Enabling Google Talkback

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Table 4-2: Menu Item Descriptions Item Description Presence status See Changing Presence Status on page 61 for more information. Set status  See Setting Status on page 59 for more information. message Connect a device See Connecting a Device for more information. Hot desk See Hot Desking on page 60 for more information. Settings See Configuring Teams Application Settings on page 64 for more  information. Sign Out See Signing Out on page 70 for more information. Enabling Google Talkback AudioCodes’ Native Teams Android devices feature Google TalkBack, an accessibility service  that allows blind and low-vision users to interact with their devices by giving them spoken  feedback so they can use their devices without looking at the screen.  The feature improves the experience of these users. ➢ To enable the feature: Open the Accessibility screen (Settings > Device settings >...
  • Page 64 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual   Click OK to switch the feature on as shown in the preceding figures. Listen to the audio  tutorial that begins playing. The tutorial explains how to interact with the device. - 57 -...
  • Page 65 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual ● After TalkBack is switched on, operations are performed by touching to select and then double-touching to activate. ● To turn up the volume, touch the + key on the phone and in the volume pop-up shown in the figure below, touch the slider to select it;...

  • Page 66: Opting In Or Out Of Call Queues

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Select the phone icon; audio informs you that you can activate the person's profile. Double- touch the icon; the person's profile screen opens displaying their name, position, email,  hyperlinked work phone number and hyperlinked mobile phone number.  Select the star icon; audio informs you that you can add to Favorites; double-touch to  activate it. Opting in or out of Call Queues Call queue agents can opt out of call queues or opt in based on settings   a vailable on the Teams  phones. Setting Status You can set a status message to add more substance to your presence status. For example, a  status message such as 'Working from home' adds more substance to the presence status of  'Available'. ➢ To set presence status: In the home screen, select the user (avatar) picture. - 59 -...

  • Page 67: Hot Desking

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Select Set status message. Select the field under 'Set status message' and in the Virtual Keypad that pops up, type in  the message you want to show other people, for example, 'Working from home'. The text  you type in will replace 'Set status message' in the screen shown in the preceding figure. Optionally, switch on 'Show when people message me'. When people message or  @mention you, they'll view the status message you set. Select 'Clear after' and choose when you want the message to stop displaying. Options are: ● Never clear ● 1 hour ● 4 hours ● Today ● This week ● Custom (set a date and time in the calendar that pops up) Hot Desking The hot desk feature allows a user to sign in to a phone that is already signed in to by another  user without signing out the original user to whom the phone was assigned for primary use.  - 60 -...

  • Page 68: Changing Presence Status

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Any phone in the enterprise network that is enabled with this feature allows any user in the  enterprise to temporarily sign into it, make calls, attend meetings and access their calendar and  call log. After finishing using these phone functions, the user can sign out to end their hot desk  session; call logs and history will automatically be removed from the device. ➢ To set up a phone as a shared device for hot desking: Select the user's photo or avatar picture, and then from the menu, select the Hot desk option. Alternatively, in the Calls screen (or People screen, Calendar screen or Voicemail  screen), select the phone menu   and then select Hot desk. Figure 4-3: Hot desk Use the Virtual Keyboard to type in your email, phone or user name and then select Done;  the phone is enabled for hot desk. Changing Presence Status You can assign a presence status to control whether you want people to contact you or not. By ...
  • Page 69 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Select the current status displayed and from the drop-down list of statuses then displayed,  select the status to change to. Use this table as reference. Table 4-3: Presence Statuses Presence Icon Description Status Available You're online and available for other contacts to call. Busy You’re busy and don’t want to be interrupted.  Do not  You don’t want to be disturbed. Stops the phone from ringing  disturb when others call you. If DnD is activated, callers hear a tone  indicating that your phone is busy; the call is blocked and your  phone's screen indicates 'Missed Calls'. Be Right  You'll be away briefly and you'll return shortly. Back Away You want to hide your status and appear to others you're currently  away. Offline You're going on vacation (for example). Reset  Resets the status. status...

  • Page 70: Power Saving

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Power Saving The phone’s Message Waiting Indicator (MWI) shuts down during off hours. During off hours,  the device’s MWI / Presence LED is switched off and the LCD blacks out.  ➢ To enable this feature: ■ In the phone screen, navigate to Device Settings > Enable power saving. ● By default, the feature is disabled. ● The feature is based on off work hours and sleep timeout.

  • Page 71: Configuring Teams Application Settings

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual ➢ To enable voicemail from the TAC: Under 'Teams Devices' in the Microsoft Teams admin center, select Phones. Go to Configuration Profiles; in the profiles there is an option under 'Calling settings' to  enable Advanced calling. Configuring Teams Application Settings The following describes the Teams application's settings. In the home screen, select the user  picture   /   avatar.   Alternatively,   in   the   Calls   screen   (or   People   screen,   Calendar   screen   or  ...
  • Page 72 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Item Description    Profile Opens the user's email address and photo / avatar picture.  Calling Opens the Calls screen. Incoming Calls ■ Call forwarding. Enables automatically redirecting an incoming call to another destination. ■ Forward to. Only displayed if the previous setting is enabled.
  • Page 73 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Item Description number, or Call group. Caller ID ■ Hide your phone number when dialing people who are outside of Microsoft Teams Block Calls Block calls with no caller ID. Enables blocking calls that do not have  a Caller ID.

  • Page 74: Setting Up A Meeting

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual Item Description sign in again as another user. See Signing Out on page 70 for detailed  information. Device Settings Opens the [Device] Settings screen. See Configuring Device Settings  on page 17 for detailed information. Setting up a Meeting From the phone's home screen, select Calendar.   You can join calendered meetings and / or you can select   to add a new event to the calendar. Using the People Screen The People screen allows users to easily connect and collaborate with teammates, colleagues,  friends and family. Through the screen, users can see all their contacts and create and manage  contact groups to organize their contacts. The screen provides a simple user experience and  aligns with the contacts on the Teams desktop client. In addition to accessing the People screen  from the menu, the screen can also be accessed from the hard CONTACTS button on the phone. If a user creates a contact within Microsoft Outlook, their information appears under the People app on the phone screen.

  • Page 75: Accessing Voicemail

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual             Accessing Voicemail From the phone's home screen, select the Voicemail tab. - 68 -...

  • Page 76: Using Audio Devices

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual     Using Audio Devices Use one of the following audio devices on the phone for speaking and listening: ■ Handset: To make a call or answer a call, lift the handset off the cradle. Speaker (hands-free mode) ■ ● To activate it, press the speaker key during a call or when making a call.  ● To deactivate it, press the speaker key again. ■ Headset (hands-free mode). When talking on the phone, you can relay audio to a  connected headset.  ● To enable it, press the headset key.  ● To disable it, press it again. You can easily change audio device during a call. ■ To change from speaker/headset to handset: Activate speaker/headset and pick up the  handset; the speaker/headset is automatically disabled. ■...

  • Page 77: Signing Out

    CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual The feature enables the user to move away from their PC while seamlessly staying connected.  The phone recognizes the user is in a call on another device and prompts them to transfer or  add, letting them start their call from elsewhere and transfer to their desk phone. Signing Out You can optionally sign out of the phone application and sign in as another user. ➢ To sign out: Under Settings, navigate to and select the Sign out option.  Alternatively, in the Calls screen (or People screen, Calendar screen or Voicemail screen), select the phone menu , select the Settings option.
  • Page 78 CHAPTER 4    Teams Application C470HD | Users & Administrator's Manual   Network administrators can alternatively sign out from devices using Microsoft Teams admin center (TAC). Network administrators can also remotely sign in and provision devices from Microsoft's TAC. - 71 -...

  • Page 79: Performing Teams Call Operations

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Performing Teams Call Operations The following documentation shows how to perform basic operations with the phone. Making a Call Calls can be made in multiple ways. In the phone's home screen, for example, touch Calls.  →  In the Calls screen that opens, touch  In the 'Make a call' screen, touch the field 'Search for people' and use the virtual keyboard to  input the name of person to call -OR- touch ?123 in the lower left corner and input the phone  number of the person to call.  - 72 -...

  • Page 80: Microsoft Lightweight Calling Experience

    Use the virtual keyboard to input the URL address. To delete (from right to left), touch the  clear key.  Microsoft Lightweight Calling Experience AudioCodes’   phones   feature   a   simplified look and feel   for   incoming   and   outgoing   calls,   improving phone performance.  The feature is enabled by default. ➢ To disable the feature: ■...

  • Page 81: Dialing A Missed Call

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual   Dialing a Missed Call The phone logs all missed calls. The screen in idle state displays the number of missed calls  adjacent to the Calls softkey. ➢ To dial a missed call: ■ Select Calls and then in the Calls screen under the Recent tab, scroll to the missed call to  dial if there is more than one listed. ■ Select   adjacent to the missed call. Select to Dial All phone numbers that are part of meeting invites or user contact cards can be   d ialed out dir- ectly by selecting them via the phone screen. Making an Emergency Call The phone features an emergency call service. The idle lock screen displays an Emergency key.
  • Page 82 CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual     ➢ To dial the service from the locked idle screen either: Select the EMERGENCY softkey shown in the preceding figure of the locked idle screen and  ■ then enter the emergency number.  -OR- ■ Dial from the locked idle screen without needing to use the EMERGENCY key:  Dial 911. Activate the speaker button on the phone. View the ‘Emergency call’ screen displaying the dialed emergency number.  - 75 -...

  • Page 83: Answering Calls

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual When the phone detects that 911 was requested, it automatically dials that number. Answering Calls The phone indicates an incoming call by ringing and displaying Caller X is calling you. The LED  located in the upper right corner of the phone flashes red, alerting you to the incoming call.   ➢ To answer: ■ Pick up the handset -OR - activate the headset key on the phone (make sure the headset is  connected to the phone) -OR- activate the speaker key on the phone -OR- select the Accept  softkey (the speaker is automatically activated). Ending an Established Call You can end an established call in a few ways. ➢ To end an established call: Return the handset to the phone cradle if it was used to take the call -or- activate the  ■...

  • Page 84: Parking A Call

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual ● Calls are listed from newest to oldest. ● Missed call indicates a call that was not answered. ● Incoming and outgoing calls are differentiated by their icon. Select a call in the list and then select ...
  • Page 85 CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Touch the   icon. In the 'New event' screen, touch the 'Title' field and then use the virtual keyboard that  launches to enter a title for the meeting. Touch the 'Add participants' field. - 78 -...

  • Page 86: Using Live Captions

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual In the 'Add participants' field, touch the 'To:' field and input the first digit in the name of a  participant to add; the names of the employees listed in the Corporate Directory is  displayed. Touch an entry in the list and then touch  ; the participant is added to the meeting. Define 'Share to a channel', date, date and time, 'Location', 'Show as' and provide a  'Description' of the meeting to facilitate effective management later. Touch the   icon; the meeting is calendarized. Using Live Captions The phone can detect what's said in a meeting, group call or 1:1 call, and presents the text on  the screen in real-time (live) captions.  - 79 -...

  • Page 87: Raising A Hand During A Meeting

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual ● Captions are currently only available in English (US). ● Captions are currently unavailable for phones within government clouds. For more information, see here. Raising a Hand During a Meeting During a meeting, you can raise a virtual hand from your phone to let people know you want to  contribute without interrupting the conversation. Everyone in the meeting will see that you've  got your hand up. ...

  • Page 88: Transferring A Call To Frequent Contacts

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Users   can   convey   their   sentiments   without   hesitation   or   interruption   to   participate   in   the   meeting, or they can raise their hands. Transferring a Call to Frequent Contacts To transfer your calls efficiently to frequent contacts, the phone presents frequent contacts in ...

  • Page 89: Rejecting An Incoming Call, Sending It Directly To Voicemail

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Scroll down to select from the list of messages (if there are voicemail messages in your box)  which message to Play, Call or Delete. You'll view the following screen if you don't yet have any voicemail messages: For more information, see here. Rejecting an Incoming Call, Sending it Directly to Voicemail You can send an incoming call directly to voicemail if time constraints (for example) prevent you  from answering it. The caller hears a busy tone from your phone. ➢ To send an incoming call directly to voicemail: ■ When the phone rings to alert to a call, select  ; if you have voicemail, the call will go  into voicemail; the Microsoft Teams server performs this functionality. - 82 -...

  • Page 90: Adjusting Volume

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Adjusting Volume The phone allows Adjusting Ring Volume below ■ ■ Adjusting Tones Volume below (e.g., dial tone) Adjusting Handset Volume below ■ ■ Adjusting Speaker Volume on the next page Adjusting Headset Volume on the next page ■ For more information about sound and volume, see here. Adjusting Ring Volume The volume of the phone's ring alerting you to an incoming call can be adjusted to suit personal  preference. ➢ To adjust ring volume: When the phone is in idle state, touch + or - on the phone. After adjusting, the volume bar disappears from the screen. Adjusting Tones Volume The phone's tones, including dial tone, ring-back tone and all other call progress tones, can be ...

  • Page 91: Adjusting Speaker Volume

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Adjusting Speaker Volume The volume of the speaker can be adjusted to suit personal preference. It can only be adjusted  during a call. ➢ To adjust the speaker volume: During a call, activate the speaker key on the phone. Touch + or -; the volume bar is displayed on the screen. After adjusting the volume, the  volume bar disappears from the screen. Adjusting Headset Volume Headset volume can be adjusted during a call to suit personal preference. ➢ To adjust the headset volume: During a call, activate the headset key on the phone.

  • Page 92: Viewing And Joining Meetings

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Viewing and Joining Meetings Scheduled meetings can be viewed and joined by selecting the Calendar icon in the phone's  home screen. ➢ To view the details of a meeting: Scroll down if necessary to the meeting whose details you want to view and select it.   View the details of the meeting under 'Notifications'. ➢ To join a meeting: ■ In the details of the meeting you want to join, select Join. - 85 -...

  • Page 93: Better Together Over Bluetooth

    CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual Better Together over Bluetooth Read here about how to configure Better Together over Bluetooth with support for:  Pairing with the Teams PC Client  ■ ■ Lock/unlock synchronization ■ [As a feature in preview] Use of the phone as the Teams audio device for calls / meetings  ➢ To set up Bluetooth on the PC side: Enable Bluetooth on your PC. Install Teams PC Client on the PC. Sign in to the Teams PC Client with your account (it's necessary to sign in with the same  accounts to both the Teams PC Client and to the device). - 86 -...
  • Page 94 CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual ➢ To set up Bluetooth on the device side: Sign in to the Teams application with your account (it's necessary to sign in with the same  accounts to both the Teams PC Client and to the device). Go to the hamburger menu on the device and click Manage devices. View the displayed available device to connect to.  Pair the device with your PC. - 87 -...
  • Page 95 CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual View on your PC a notification it gets to accept the connection: Accept the notification from PC. Check the device and make sure pairing was successful: When pairing the phone with the PC Client, the PC Client presents the following request for  approval: Once connected, the phone will be presented as a default Teams PC Client Audio device: - 88 -...
  • Page 96 CHAPTER 5    Performing Teams Call Operations C470HD | Users & Administrator's Manual - 89 -...

  • Page 97: Performing Administrator-Related Operations

    ➢ To set up DHCP Option 160, use this syntax: ● <protocol>://<server IP address or host name>/<firmware file name>;<configuration  file name> ● <protocol>://<server IP address or host name> ● <protocol>://<server IP address or host name>/<firmware file name> ● <protocol>://<server IP address or host name>/;<configuration file name> Where <protocol> can be "ftp", "tftp", "http" or "https" ➢ To set up AudioCodes' HTTPS Redirect Server, use this syntax: ● <protocol>://<server IP address or host name> ● <protocol>://<server IP address or host name>/<firmware file name> ● <protocol>://<server IP address or host name>/<firmware file name>;<configuration  file name> ● <protocol>://<server IP address or host name>/;<configuration file name> - 90 -...

  • Page 98: Setting Up An E911 Emergency Location Using Tac

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual The Redirect Server's default URL is: provisioning/redirect_server_url=https://redirect.audiocodes.com It can be reconfigured if required. Setting up an E911 Emergency Location using TAC An E911 emergency location can be set up using the Microsoft Teams admin center. ➢ To set up an E911 emergency location: In the TAC, go to Locations and in the 'Emergency addresses' page, set a new location by ...
  • Page 99 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual After the location has been set, click on the location and add a place (building, etc.). Make  sure to maintain the hierarchy.   C lick Apply and verify the place has been set.   Enter the place you’ve set and define how to determine the emergency location. It can be  determined by these values:  ● Port ID ● Switch (Chassis) ID ● BSSID (Wi-Fi access points)  ● Subnet ● User predefined location (see below for more details). - 92 -...
  • Page 100 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual The hierarchy of displaying a location is determined in the same order as above. Enter a location defined by a specific port ID. Make sure to enter the port description  correctly, as delivered from your switch (* the switch must allow LLDP transmit and receive  and provide LLDP information).  Define a location defined by switch (Chassis) ID.   T he location can be the same since a room  defined in the previous step can reflect a room in a building using the same switch). - 93 -...
  • Page 101 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Define a location by subnet.   T he location can be defined like switch ID (if in charge of  several buildings, since it reflects a perimeter or an area).  Verify all settings have been implemented correctly, under the Networks & locations tab. - 94 -...
  • Page 102 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual   Verify all settings have been implemented correctly, under the Networks & locations tab.   - 95 -...
  • Page 103 After a location has been defined, make sure that: ● AudioCodes' phone runs the latest firmware released. ● AudioCodes' phone runs the Teams app issued June 2022 and later (U3-A and higher). ● E911 information is displayed on the phone screen 30-120 minutes after the location is set (time estimated under laboratory conditions).

  • Page 104: Updating Phone Firmware Manually

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Updating Phone Firmware Manually AudioCodes' Android Phone Utility allows network administrators to manually update a phone's  firmware. ➢ To manually update a phone's firmware: From the PC's Start menu, select the app icon or click the application's exe file in the folder  in which you saved it. - 97 -...
  • Page 105 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual In the 'Android Phone Address' field, enter the IP address of the device (get it by touching  the user's picture | avatar in the home screen > Settings > Device Settings > About phone  > Status > IP Address).  Click SSH Connect; a connection with the device is established. Under the 'Single Operations' section of the screen next to the field 'Firmware file', click the  Browse button and navigate to and select the candidate image file.  Click the Submit button; a firmware upgrade process starts; the phone is automatically  rebooted; a notification pops up when the process finishes. The phone notifies you that it's  being updated and rebooted.    - 98 -...
  • Page 106 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Swipe down twice in rapid succession to present the Manage notifications option. Touch Manage notifications; the screen that is then displayed allows viewing notifications  such as:   ● Upgrade state (Preparing, updating, etc.)  ● Internet access issues  After the update is completed, the phone reboots.  - 99 -...

  • Page 107: Loading Certificates To Phones

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual The above is also displayed when the phone is upgraded remotely from Microsoft Admin Portal or from AudioCodes' Device Manager. Loading Certificates to Phones The following shows how to load user certificates to a single device and to multiple devices.  Before loading certificates, put the certificate files in a designated folder. Certificates can be downloaded using: Device Manager (see the Device Manager Administrator's Manual) ■...

  • Page 108: Audiocodes Android Phone Utility

    The IP address of the PC on which the certificate files are stored must be entered as shown here: ● The CA certificate (ca_cert) can also be loaded to devices using AudioCodes' Device Manager, in the 'Template' screen. ● Certificate loading is performed using HTTP. Prior to version 1.19, it was performed using SCP.
  • Page 109 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Click the Load Certificates button shown in the next figure, to add the certificate. After a short period, view in the results pane 'Cert Successfully Installed'.  ➢ To load certificates to multiple devices: In the Android Phone Utility (see Android Phone Utility on page 121 for more information),  enter the phone's IP address and click SSH Connect. Click theBrowse button next to the field 'Device Cert' under Multi Operations and then  navigate to and select the certificate file to download.  Adjacent to the field 'Phones IP list' under 'Multi Operations', click the Browse button and  then navigate to and select the txt file listing the IP addresses of the phones to which to  download the certificates. The IP addresses are listed one under the other. Each occupies  its own line. No notation between them is required. Click the now activated Load Certificates button shown in the next figure, to add the  certificates to the phones. - 102 -...

  • Page 110: Certificate Enrollment Using Scep

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual After a short period, view in the results pane 'Certs Successfully Installed'.  Certificate Enrollment using SCEP [Feature   in   preview]   The   device   supports   certificate   enrollment   using   Simple   Certificate   Enrollment Protocol (SCEP) using Microsoft’s Network Device Enrollment Service (NDES) server,  thereby allowing device certificates and CA certificate provisioning to be scaled to multiple  devices.

  • Page 111: Manually Performing Recovery Operations

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Parameter Description security/SCEPEnroll/renewal/advancethreshold Define the renewal advance threshold of  the device   c ertificate.  Configure   b etween 50 and 100 (in   u nits  of percentage) Default: 80   This   i ndicates that a renewal of the  certificate (device.crt) will be initiated   when 80 percent of its validity is  reached. security/SCEPEnroll/rollover/advancethreshold Specify   t he threshold of the CA Root  certificate’s validity at which to initiate a  renewal.     Configure   b etween 50 and 100 (in   u nits ...

  • Page 112: Removing Devices From Intune Management

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual While a device is powering up, you can perform recovery operations by long-pressing the device’s reset key. When long-pressing the reset key, the device’s main LED changes color after every n seconds;...
  • Page 113 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual The Endpoint Manager service is licensed according to individual terms. Con- sequently, not all network administrators will be able to navigate to it. Check if the license you're using includes the service or not.
  • Page 114 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Click Android. - 107 -...
  • Page 115 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Click Android Devices > Bulk Device Actions. - 108 -...
  • Page 116 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Select: OS > Android (Device Administrator) Device Action > Delete and then Next. Select Devices to include and search for the user for which enrolled devices are to be  removed. - 109 -...
  • Page 117 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Select all the devices to be removed and click Select icon. After the devices are selected, click Next. - 110 -...
  • Page 118 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Click Create; a task to delete all the selected devices enrolled with a particular account is  created. - 111 -...

  • Page 119: Configuring Audio-Related Parameters For Noisy Environments

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Once the action is created, the admin receives notification. It may take some time to completely sync the devices with the account so after delet- ing the devices wait for 30 minutes before signing in. Configuring Audio-Related Parameters for Noisy Environments Network administrators can configure audio-related parameters to support the phone in special ...

  • Page 120: Updating Microsoft Teams Devices Remotely

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Updating Microsoft Teams Devices Remotely For instructions on how to update Microsoft Teams devices remotely, see   ere. Applying Firmware to a Phone from a USB Disk For recovery purposes, firmware can be applied to a phone from a USB disk.  ➢ To apply the firmware from the USB disk: Enter recovery mode by long-pressing the reset key for 4 seconds;   t he device’s LED lights  up red. ...

  • Page 121: Managing Phones With The Device Manager

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual ● It is important to set the feature up in this order (i.e., first enable USB mode and then connect the USB cable). ● If the cable is connected before enabling the mode, you'll get this message: On a PC running Windows OS, navigate to Settings > Devices > Audio and make sure the ...

  • Page 122: Configuring A Periodic Provisioning Cycle

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual Change Tenant in the ‘Actions’ menu. Unless already used, it's recommended to leave the  default   tenant   as   a   ‘lobby’   for   the   new   devices.   The   above   URL   can   also   be   configured   in  ...

  • Page 123: Configuring Timezone And Daylight Savings

    Configuring TimeZone and Daylight Savings Network administrators can configure TimeZone and Daylight Savings to suit enterprise require- ments.  AudioCodes' Teams phones feature a Automatic Time Zone Detection mechanism that allows the device to automatically detect the time zone via geographical location. If time zone is not configured, this feature is implemented.

  • Page 124: Managing Devices With Https

    CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual For example, to configure Central European Summer Time (CEST) you can either configure: date_time/timezone=+01:00 date_time/time_dst=1 -OR- date_time/timezone=+02:00 date_time/time_dst=0 Managing Devices with HTTPS Android-based Teams devices support an HTTPS connection.  ➢ To establish an HTTPS connection: The server certificate must be signed by a well-known Certificate Authority  ■ -OR-  A root/intermediate CA certificate must be loaded to the device’s trust store via  ■ Configuration File parameter   ‘ /security/ca_certificate/[0-4]/uri’ ➢ To maintain backward compatibility with devices previously running UC versions: Configure parameter '/security/SSLCertificateErrorsMode' to Ignore...
  • Page 125 CHAPTER 6    Performing Administrator-Related Operations C470HD | Users & Administrator's Manual date_time/time_format = 12 (default) / 24 ■ ■ network/dhcp_enabled = 0/1 ■ network/ip_address = network/subnet_mask = ■ ■ network/default_gateway = network/primary_dns = ■ ■ network/pecondary_dns = network/pc_port = 0/1 ■ ■ office_hours/start = 08:00 ■ office_hours/end = 17:00 logging/enabled = 0/1 ■ ■ logging/levels = VERBOSE, DEBUG, INFO, WARN, ERROR, ASSERT, SILENT admin/default_password = 1234 ■ ■ admin/ssh_enabled=0/1 (default) security/SSLCertificateErrorsMode = IGNORE, NOTIFICATION, DISALLOW (default) ■...

  • Page 126: Troubleshooting

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Troubleshooting The information presented here shows how to troubleshoot AudioCodes devices. DSCP The phone's Teams application supports DS (Differentiated Services) containing a differentiated  Services   Code   Point   (DSCP)   value   and   an   ECN   (Explicit   Congestion   Notification)   value,   for   monitoring Quality of Service (QoS).  DSCP is part of the IP header that defines the type of routing service to tag outgoing voice ...

  • Page 127: Users

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Figure 7-3: Audio Users Read the following if an issue with your phone occurs. Contact your network administrator if  necessary. Network administrators can also use this documentation as reference. Table 7-1: Troubleshooting Symptom Problem Corrective Procedure Phone is off  Phone is not  Make sure the AC/DC power adapter is attached  ■ (no screen  receiving  firmly to the DC input on the rear of the phone. displays and  power Make sure the AC/DC power adapter is plugged into  ■ LEDs) the electrical outlet. ■ Make sure the electrical outlet is functional. If using Power over Ethernet (PoE), contact your  ■ network administrator to check that the switch is  powering the phone.

  • Page 128: Network Administrators

    Android Phone Utility AudioCodes'   IP   phone   is   by   default   accessed   via   Secure   Shell   (SSH)   cryptographic   network   protocol after the network administrator signs in.  SSH is by default disabled and can be enabled with Administrator permissions in the phone screen (Device Administration >...
  • Page 129 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual In the 'Android Phone Address' field, enter the IP address of the device (get it by touching  the user's picture | avatar in the home screen > Settings > Device Settings > About phone  > Status > IP Address).  Click SSH Connect; a connection with the device is established. Next to the field 'PC folder', click the Browse button and navigate to and select the folder  to which to send data to use for debugging.  - 122 -...

  • Page 130: Capturing The Phone Screen

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Capturing the Phone Screen AudioCodes' Android Phone Utility allows network administrators to effectively collaborate and  debug issues using the screen-capturing feature. The feature enables capturing the phone's  main screen.  ➢ To capture the phone screen: Open the Android Phone Utility: From the PC's Start menu, select the app icon or click the  application's exe file in the folder in which you saved it. In the 'Android Phone Address' field, enter the IP address of the device (get it by touching  the user's picture | avatar in the home screen > Settings > Device Settings > About phone  > Status > IP Address).  Click SSH Connect; a connection with the device is established. Next to the field 'PC folder', click the Browse button and navigate to and select the folder  to which to send the screen captures.  Make sure that the drop-down menu next to the Screen Capture button shows main. Click the Screen Capture button; the phone's screen is captured and the screenshot is ...

  • Page 131: Running Tcpdump

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Running Tcpdump Tcpdump is a common packet analyzer that allows network administrators to display TCP/IP  and   other   packets   transmitted   or   received   over   the   IP   telephony   network,   for   debugging   purposes. ➢ To run Tcpdump: In the Android Phone Utility (see Android Phone Utility on page 121 for more information ...

  • Page 132: Getting Information About Phones

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual scp -r admin@%deviceIp%:/sdcard/recording/ %FolderOnPc% Getting Information about Phones Network administrators can get information about phones using AudioCodes' SSH protocol  based Android Phone Utility. ➢ To get information about the phone: Open the Android Phone Utility (see Android Phone Utility on page 121 for more  information about the application), enter the phone's IP address, click the adjacent SSH Connect button and browse to a folder on the PC to which to send the information. Click the Get Version button. View the information in the pane. Alternatively: ● To get firmware information, in the 'Command' field enter the following and then click  Send: getprop ro.build.id ●...

  • Page 133: Remote Logging (Syslog)

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual getprop ro.teams.version ● To get the Microsoft Company Portal version using SSH protocol, in the utility's  'Command' field enter the following and then click Send: getprop ro.portal.version ● To get the Microsoft Admin version using SSH protocol, in the utility's 'Command' field  enter the following and then click Send: getprop ro.agent.version Remote Logging (Syslog) Remote Logging via Syslog provides the same log level as Device Diagnostics (performed via the  Microsoft   Teams  Admin   Center)  with   some   additional   information  that   may   be   relevant   to ...
  • Page 134 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual To view Syslog, you can optionally download the Syslog Viewer available in AudioCodes'  website. ➢ To enable Remote Logging via Syslog from the phone: Log in to the phone as Administrator and go back. In the ‘Device administration’ screen, select Debugging. Select Remote logging. - 127 -...
  • Page 135 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual - 128 -...

  • Page 136: Getting Diagnostics

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Configure the ‘Remote IP address’ and ‘Remote port’ and enable ‘Remote Logging’; the  device starts sending logs to the Syslog server. Network administrators can also enable Syslog using Secure Shell (SSH) protocol. ➢ To enable Syslog using SSH protocol, type the following command at the shell prompt: setprop persist.ac.rl_address <syslog_server_ip>:<port>. ➢ To disable Syslog using SSH, type the following command at the shell prompt: setprop persist.ac.rl_address ""...

  • Page 137: Getting Logs

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Select OK to confirm.  Wait until the screen shown in the preceding figure disappears; the phone creates all  necessary logs and copies them to the its SD Card / Logs folder. Get the logs using SCP notation as follows:  scp -r admin@host_IP:/sdcard/logs/ . The following diagnostics files are then received from the phone: ● dmesg.log ● dumpstate-c470hd-1.18.117_58793-41-undated-dumpstate_log-3458.txt ● dumpstate-c470hd-1.18.117_58793-41-undated.txt ● dumpstate-stats.txt ● logcat.log Getting Logs Network administrators can get bug report logs, including a logcat file and a configuration file,  to expedite debugging.

  • Page 138: Activating Dsp Recording

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Click Get Logs; after a short period, view a 'Finished' indication in the results pane. Open the folder on the PC to which you commanded the application to send the  information.  Unzip the zipped files and open the txt files to view the report.  Activating DSP Recording Network administrators can activate DSP recording using AudioCodes' SSH protocol based  Android Phone Utility. - 131 -...

  • Page 139: Deactivating Dsp Recording

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual ➢ To activate DSP Recording: In the AudioCodes Android Phone Utility (see Android Phone Utility on page 121 for more  information about the application), enter the phone's IP address, click SSH Connect and  then click the Browse button next to the field 'PC folder' to configure a folder on the PC to  which to send the information. In the 'PC IP Address' field, enter the IP address of the PC on which the utility is installed  and then click the Start DSP Record button. After a period of recording, click Stop DSP Record. View the DSP recording in the PC folder you configured. Network administrators can alternatively activate a DSP recording using SSH pro- tocol without the Android Phone Utility, as shown next.

  • Page 140: Ssh

    CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Recording on the previous page for information on how to start DSP recording). View the DSP recording in the PC folder you configured when Activating DSP Recording on  page 131. Network administrators can alternatively deactivate a DSP recording using SSH pro- tocol without the Android Phone Utility, as shown next. ➢ To deactivate DSP recording using SSH protocol without the utility, type the following at the shell prompt: setprop ac.dr_voice_enable false...

  • Page 141: Getting The Phone Ip Address

    ● The default password can be changed per device in the phone screen, or via bulk configuration of multiple devices using Microsoft's TAC or AudioCodes' Device Manager. ● After entering a password, the user is prompted to verify it. Criteria required for a strong password are provided: The password length must be greater than or equal to 8.
  • Page 142 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Track progress using the following:  logcat | grep update_engine_client_android ➢ To upgrade the Android Package Kit (APK): Download the required APK to sdcard/teams.apk For example use the following: SCP <file name> admin@<DeviceIP>>:/sdcard/teams.apk Update the APK using the following:  pm install -r -g /sdcard/<filename> Delete the old APK using the following: pm uninstall com.microsoft.skype.teams.ipphone If the new APK is older than the existing one, delete the existing APK before installing the new one.

  • Page 143: Microsoft Teams Admin Center

    ➢ To collect logs: Reproduce the issue. Access Microsoft Admin Center and under the Devices tab click the Diagnostics icon. Figure 7-4: Microsoft Teams Admin Center - Diagnostics Applies to all AudioCodes phones for Microsoft Teams even though a specific model is shown in the figures here. Click the Diagnostics icon   and in the 'Device diagnostics' prompt that pops up, click  Proceed; log files are retrieved from the devices and uploaded to the server. - 136 -...
  • Page 144 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Figure 7-5: Microsoft Teams Admin Center – Logs Upload to Server Click the History tab. Figure 7-6: History - Download Click Download to download the logs. - 137 -...
  • Page 145 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual ● AudioCodes Device Manager's ‘Collect Logs’ action also includes all information collected by Microsoft Teams admin center (TAC). The .zip file includes the following files: ✔ Android BugReport ✔ AdminAgentLogs.zip - includes logcat collected by the OVOC/Device Manager.
  • Page 146 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual Enable ‘Voice record’. Start Wireshark on your PC to capture the Audio traffic. Collecting Media Logs (*.blog) from the Phone Network administrators can collect Media Logs (*.blog) from the phone. ➢ To collect Media Logs (*.blog) from the phone Access the phone via SSH. SSH is by default disabled and can be enabled with Administrator permissions in the phone screen (Device Administration >...
  • Page 147 CHAPTER 7    Troubleshooting C470HD | Users & Administrator's Manual This page is intentionally left blank. - 140 -...
  • Page 148 International Headquarters 1 Hayarden Street, Airport City Lod 7019900, Israel Tel: +972-3-976-4000 Fax: +972-3-976-4040 AudioCodes Inc. 80 Kingsbridge Rd Piscataway, NJ 08854, USA Tel: +1-732-469-0880 Fax: +1-732-469-2298   Contact us: https://www.audiocodes.com/corporate/offices-worldwide Website: https://www.audiocodes.com/ Documentation Feedback: https://online.audiocodes.com/documentation- feedback   ©2023 AudioCodes Ltd.. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia,  Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPer- fect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting  Insights, and AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Lim- ited. All other products or trademarks are property of their respective owners. Product specifications  are subject to change without notice.   Document #: LTRT-13405  ...

Table of Contents

Save PDF