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AudioCodes 450HD User Manual

400hd series, ip phone for microsoft skype for business
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See also: Administrator's Manual , Quick Manual
AudioCodes
400HD Series of High Definition IP Phones
HD VoIP
450HD IP Phone
User's Manual
®
™
450HD IP Phone for Microsoft
Skype
for Business
Version 3.0.1

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  • Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 450HD IP Phone User’s Manual ® ™ 450HD IP Phone for Microsoft Skype for Business Version 3.0.1...

  • Page 3: Table Of Contents

    5.12.2 Adjusting Tones Volume ....................50 5.12.3 Adjusting Handset Volume ....................51 5.12.4 Adjusting Speaker Volume ....................51 5.12.5 Adjusting Headset Volume ....................52 5.13 Managing Phone Directories ................... 53 5.13.1 Accessing Directories ......................53 Version 3.0.1 450HD IP Phone...
  • Page 4 450HD IP Phone 5.13.2 Adding a Contact to the Personal Directory ..............54 5.13.3 Editing Contact Information in the Personal Directory ............56 5.13.4 Deleting a Contact from the Personal Directory ..............57 5.13.5 Adding a Person to Favorites after a Call with them is Logged ......... 58 5.13.6 Removing a Person from Favorites ...................
  • Page 5 7.11.7 Routing Voice from a Video Call to the Phone ..............125 7.12 Viewing and Playing Voicemail Messages ..............126 7.12.1 Sending an Incoming Call Directly to Voicemail .............. 127 Troubleshooting ...................... 129 Uploading Logs to Microsoft Server for Support Purposes ..........130 Version 3.0.1 450HD IP Phone...
  • Page 6 Figure 7-23: BToE Disconnected ........................115 Figure 7-24: Popup Menu: BToE Disconnected ..................... 115 Figure 7-25: Start > Programs > AudioCodes > BToE Controller ..............116 Figure 7-26: Skype for Business Sign-in Request Prompt ................117 Figure 7-27: Primary Device: Phone ......................123 Figure 7-28: Primary Device: Speaker ......................
  • Page 7 Table 3-4: Displayed Messages Indicating Processes In Progress ..............34 Table 5-1: Time Zones............................43 Table 5-2: Screen Brightness Options ......................44 Table 5-3: Presence Statuses .......................... 71 Table 5-4: Meeting Status ..........................74 Table 8-1: Troubleshooting ..........................129 Version 3.0.1 450HD IP Phone...
  • Page 8 450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14820...

  • Page 9: Customer Support

    This document is subject to change without notice. Date Published: Jun-26-2017 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.

  • Page 10: Related Documentation

    400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual 450HD IP Phone for Microsoft Skype for Business Quick Guide 400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note...

  • Page 11: Introduction

    SILK, to offer high voice quality even under poor network conditions. Management Along with the other members of the AudioCodes 400HD IP phone family, it can be deployed as part of a fully managed IP phone solution, with unique and complete centralized device life-cycle management courtesy of AudioCodes' IP phone management utilities for managing end-user desktop devices.
  • Page 12 450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14820...

  • Page 13: Setting Up The Phone

    When unpacking, ensure that the following items are present and undamaged: Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. Version 3.0.1 450HD IP Phone...

  • Page 14: Device Description

    450HD IP Phone Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Figure 2-1: Front View...
  • Page 15 MUTE Mutes a call. ▲ VOL Increases or decreases the volume of the handset, headset, speakerphone, ▼ VOL ring tone and call progress tones. Cancel an action, such as dialing a number, after beginning it. Version 3.0.1 450HD IP Phone...

  • Page 16: Rear View

    450HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in the table below. Figure 2-2: Rear View Table 2-2: Rear View Description Label Description Handset jack, i.e., port RJ-9, to connect the handset.

  • Page 17: Cabling

    CAT 5 / 5e Ethernet cable. Internal use only. FAEs use the port to debug and troubleshoot the phone - after connecting the AUX (auxiliary) port to a terminal monitor with a serial cable. Version 3.0.1 450HD IP Phone...

  • Page 18: Mounting The Phone

    450HD IP Phone Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network. Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library.

  • Page 19: Wall Mounting

    Thread two screws (not supplied) into the two masonary anchors; ensure that the heads extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang on. Hang the phone stand's keyhole slots on these screws. Version 3.0.1 450HD IP Phone...
  • Page 20 450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14820...

  • Page 21: Getting Started

    Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Softkeys (see the next page). Version 3.0.1 450HD IP Phone...

  • Page 22: Softkeys

    450HD IP Phone Softkeys The table below describes the softkeys displayed in the touch screen. Touch a softkey to activate. Table 3-2: Softkey Descriptions Softkey Description Meet Now Initiates a Skype for Business server based phone conference. Missed Displays missed calls.

  • Page 23: Navigating The Phone Menu

    Used to set up unified communications between the phone and your pc/laptop based Skype for Business client. Calendar Used to view meetings scheduled in the calendar for that day (integrated with Skype for Business client). Version 3.0.1 450HD IP Phone...

  • Page 24: Figure 3-3: Menus

    450HD IP Phone The figure below shows the phone's menus. Figure 3-3: Menus Call Log All Calls Missed Calls Received Calls Dialed Calls Favorites Keys Function Keys Settings Language Ring Tone Call Waiting Forward settings Date and Time LCD Brightness...

  • Page 25: Selecting An Alphanumerical Mode

    Press the 1 key on the keypad; a period / full stop is entered. Immediately press the 1 key again; a backslash is entered. Pressing successively produces the following symbols: Symbol Explanation Symbol Explanation Star sign Backslash Equal sign Separator Semi-colon Open parenthesis Version 3.0.1 450HD IP Phone...

  • Page 26: Figure 3-5: Entering A Symbol (E.g., A Dot)

    450HD IP Phone Symbol Explanation Symbol Explanation Colon Close parenthesis Pound Open parenthesis Dollar Close parenthesis Percentage Open square parenthesis Caret Close square parenthesis & Ampersand " Double quotation marks Exclamation mark Single quotation mark Question mark > Greater than Plus <...

  • Page 27: Signing In

    In the 'Sign-in options' screen shown above, select the PIN Code option. Enter your phone number. Navigate down and enter your PIN code (obtainable from the network administrator). To switch from numbers to alphabetical letters and symbols, see Section 3.4. Version 3.0.1 450HD IP Phone...

  • Page 28: Signing In With User Name And Password

    450HD IP Phone Touch the Sign in softkey; after signing in successfully, the New Device Lock Code screen opens (see Section for details). 3.5.2 Signing in with User Name and Password This section shows how to sign in with User Name and Password.

  • Page 29: Signing In With The Cloud Pbx Web Option

    Note: Applies only to Microsoft Cloud PBX users using the 450HD phone. The option exempts users from having to laboriously key in their user name and password using the phone keypad. If the option is selected, a URL and a Pairing Code are displayed: Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web page.
  • Page 30 450HD IP Phone Note: If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed in user. The Speed Dials and Call Logs of the signed out user are not saved on the phone.

  • Page 31: Signing Out If The 'Sign Out' Softkey Is Removed From The Touch Screen

    Enter the login credentials (default username is admin and default password is 1234); the Home page of the Web interface is displayed. Figure 3-8: Web Interface – Home Page In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in). Version 3.0.1 450HD IP Phone...

  • Page 32: Figure 3-9: Sign-In - Content Blocked Page

    450HD IP Phone Figure 3-9: Sign-in – Content Blocked Page Click the open it link and then click Show content. Figure 3-10: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. User's Manual Document #: LTRT-14820...

  • Page 33: Figure 3-11: Windows Security Prompt

    User's Manual 3. Getting Started Figure 3-11: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 3-12: Sign-out Click the Sign out button. Version 3.0.1 450HD IP Phone...

  • Page 34: Displayed Messages

    450HD IP Phone Displayed Messages Messages indicating processes in progress, displayed in the touch screen, include: Table 3-4: Displayed Messages Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP) Discovering CDP...

  • Page 35: Unlocking A Locked Phone

    Enter the old code, touch OK, and then when prompted, enter the new code. Configure it (reenter the code) and then touch the Save softkey; if left untouched for 10 minutes (default), the phone will automatically lock. Version 3.0.1 450HD IP Phone...
  • Page 36 450HD IP Phone Note: Emergency numbers (police, ambulance service, firefighting service, etc.) will still be available and dialable in the event the phone locks, via a new Emergency softkey that is displayed after the lock takes effect.  To manually lock a phone: You can manually lock a phone at any time you choose.

  • Page 37: Customizing Your Phone

    To change the default: Open the Languages screen (MENU hard key > Settings > Language). Navigate to the language you require. Touch the Select softkey to select it. Touch the Save softkey to save the setting. Version 3.0.1 450HD IP Phone...

  • Page 38: Selecting Ring Tone

    450HD IP Phone Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls  To select a ring tone: Open the Ring Tone screen (MENU hard key > Settings > Ring Tone). Navigate to and select a ring tone. A sample of each ring tone is played as you navigate through the list.

  • Page 39: Enabling Call Waiting

    If two calls simultaneously come in on a phone, or if a user is in a call and a third party calls, the phone's touch screen displays them in a graphically user-friendly way. Simultaneous incoming calls:  Version 3.0.1 450HD IP Phone...

  • Page 40: Configuring Busy On Busy

    450HD IP Phone When one of the incoming calls is answered:  When a phone is in a call and another comes in:  Visual indication on the device when the call comes in: The LED in the upper right corner of the device flashes blue.

  • Page 41: Configuring Call Forwarding

    Enter the number and touch the Save softkey; you're returned to the idle screen; calls will be automatically forwarded to the number.  To deactivate call forwarding: When the touch screen is in idle state touch the Forward softkey and in the Automatic Forward screen, select Do not forward calls. Version 3.0.1 450HD IP Phone...

  • Page 42: Setting Date And Time

    450HD IP Phone Setting Date and Time Date and time is automatically retrieved from the deployed Network Time Protocol (NTP) server, enabled by your administrator.  To enable the NTP server: Open the Date and Time screen (MENU hard key > Settings > Date and Time).

  • Page 43: Table 5-1: Time Zones

    Beijing, Chongqing, Hong Kong, Urumqi, Perth, Singapore, Taipei, Irkutsk, Ulaan Bataar (GMT+09:00) Osaka, Sapporo, Tokyo, Seoul, Yakutsk (GMT+09:30) Darwin, Adelaide (GMT+10:00) Canberra, Melbourne, Sydney, Brisbane, Guam, Port Moresby, Hobart, Vladivostok (GMT+11:00) Magadan, Solomon Is, New Caledonia (GMT+12:00) Fiji, Kamchatka, Marshall Is, Auckland, Wellington (GMT+13:00) Nuku'alofa Version 3.0.1 450HD IP Phone...

  • Page 44: Configuring Screen Brightness

    450HD IP Phone Configuring Screen Brightness The phone's touch screen supports different brightness levels. You can choose the level that suits you best.  To configure screen brightness: Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness).
  • Page 45 Configures the brightness of the screen when it's in 'night mode'. The screen changes to 'night mode' after the timeout configured for 'dimmer mode' expires (see above). You can configure either: Low (default) • Medium • High • Version 3.0.1 450HD IP Phone...

  • Page 46: Selecting An Answering Device

    450HD IP Phone Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey).

  • Page 47: Configuring Location

    Set the location manually, Skip (the screen closes but opens every few hours), or Dismiss ('kills' the display).  To manually set location: Open the Location screen (MENU hard key > Settings > Location).  Version 3.0.1 450HD IP Phone...

  • Page 48: Uploading Logs To Microsoft Server

    450HD IP Phone 5.10 Uploading Logs to Microsoft Server You can upload logs from the phone to Microsoft server for troubleshooting/support purposes.  To upload logs: In the Settings screen, select the Log Upload option (MENU hard key > Settings > Log Upload).

  • Page 49: Configuring An Outbound Proxy

    Press the right rim of the navigation control to set the 'Use Hosted Proxy' field to Enabled. In the 'Address' field enter the hosted service provider's domain name (FQDN), configure the 'Port' field (default = 0), and then touch the Save softkey. Version 3.0.1 450HD IP Phone...

  • Page 50: Adjusting Volume

    450HD IP Phone 5.12 Adjusting Volume You can adjust the volume of the phone's: Ring  Tones (e.g., dial tone)  Handset  Speakerphone  Headset  5.12.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call.

  • Page 51: Adjusting Handset Volume

    VOL key; the Speaker Volume bar is displayed on the screen. Adjust the volume using the VOL or VOL key. After you have completed adjusting the volume, the Speaker Volume bar disappears from the screen. Version 3.0.1 450HD IP Phone...

  • Page 52: Adjusting Headset Volume

    450HD IP Phone 5.12.5 Adjusting Headset Volume The volume of the headset can only be adjusted during a call.  To adjust the headset volume: During a call, press the headset hard key on the phone. Press the VOL or VOL key;...

  • Page 53: Managing Phone Directories

    To access the directories: Press the CONTACTS hard key on the phone; the Favorites directory opens. Touch the Groups softkey; the Contact groups are displayed. Select the Corporate Directory, Personal Directory, Outlook Contacts, Favorites or Others. Version 3.0.1 450HD IP Phone...

  • Page 54: Adding A Contact To The Personal Directory

    450HD IP Phone 5.13.2 Adding a Contact to the Personal Directory This section shows how to add a contact to the Personal Directory. You can enter the contact's home number, office number, mobile number, and/or SIP URI. You can also configure a Function Key as a Speed Dial, in order to place calls quickly to the contact (see Section 5.15).
  • Page 55 User's Manual 5. Customizing Your Phone Version 3.0.1 450HD IP Phone...

  • Page 56: Editing Contact Information In The Personal Directory

    450HD IP Phone 5.13.3 Editing Contact Information in the Personal Directory This section shows how to edit contact information in the Personal Directory.  To edit contact information: Access the Personal Directory (CONTACTS hard key > Groups softkey > Personal Directory).

  • Page 57: Deleting A Contact From The Personal Directory

    Touch the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory. Note: • Corporate Directory contacts cannot be deleted. • Only Personal Directory contacts can be deleted. Version 3.0.1 450HD IP Phone...

  • Page 58: Adding A Person To Favorites After A Call With Them Is Logged

    450HD IP Phone 5.13.5 Adding a Person to Favorites after a Call with them is Logged This section shows how to add a person to the Favorites directory after a call with them is logged. Note: A maximum of 1,000 people can be added to the Favorites directory.

  • Page 59: Removing A Person From Favorites

    Open the Favorites directory (MENU key > Favorites). Navigate to the person to remove and press the OK navigation control; the Contact Details screen opens. Press the Unfavorite softkey; the person is removed from the Favorites directory. Version 3.0.1 450HD IP Phone...

  • Page 60: Searching For A Contact In A Directory

    450HD IP Phone 5.13.7 Searching for a Contact in a Directory The search feature lets you quickly and easily locate a contact in a directory. The feature is especially useful if you have a long list of contacts. Note: When searching in the Corporate Directory, the T9 feature is available. See the next section for details.

  • Page 61: Searching For A Contact In The Corporate Directory Using T9

    (once) the key containing the fourth letter, for example, X. If you need to, press the * key on the dial pad to enter a space, and then enter the first letter of the family name. Version 3.0.1 450HD IP Phone...

  • Page 62: Searching For A Contact Using A/A/1 Instead Of T9

    450HD IP Phone 5.14.1 Searching for a Contact Using A/a/1 Instead of T9 You can search for a contact in the Corporate Directory using A/a/1 instead of the default T9.  To change to A/a/1: Open the Corporate Directory (press the CONTACTS hard key and select Corporate Directory).

  • Page 63: Configuring A Function Key As A Speed Dial

    Function Keys screen that opens, select an 'Empty'. Press the navigation control’s left/right rim to navigate to and select Speed Dial. Configure the 'Number' and 'Key Label' fields or navigate down to select the Select from Directory option. Version 3.0.1 450HD IP Phone...
  • Page 64 450HD IP Phone Touch the Save softkey; the touch screen reverts to idle mode displaying the name of the contact you configured ('Hilary', in this example): To quickly place a call, touch 'Hilary'; the number is dialed. User's Manual Document #: LTRT-14820...

  • Page 65: Configuring A Function Key As Speed Dial+Blf

    To determine presence status, refer to the figure below. In the example shown in the figure above, Mike's presence status is 'Available'. To quickly place a call, touch Mike in the idle screen; the number is dialed. See Section 5.18 for related information. Version 3.0.1 450HD IP Phone...

  • Page 66: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr

    450HD IP Phone 5.16.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR Your network administrator can configure pause dialing for a Speed Dial, in order to create a time break. This is typically requried for a Speed Dial which dials a destination extension number that is behind an Interactive Voice Response (IVR) system.

  • Page 67: Configuring A Function Key As A Key Event

    Open the Function Keys screen (press the MENU hard key and then touch the Keys option): Select an 'Empty' key. If necessary, navigate down to one using the lower rim of the navigation control button. Version 3.0.1 450HD IP Phone...
  • Page 68 450HD IP Phone Press the right or left rim of the navigation control button to select Key Event. In the ‘Key Label’ field, define an identifier that you’ll easily identify in the touch screen, e.g., 'Calendar'. In the ‘Key Event’ field, press the navigation control’s left or right rim to navigate to and select the Key Event you want to configure, for example, ‘Calendar' (default).

  • Page 69: Configuring A Function Key As A Vocanom Speed Dial

    Select an 'Empty' key. If necessary, navigate down to one using the lower rim of the navigation control button. Press the right or left rim of the navigation control button to select VocaNOM. Enter the VocaNOM 'Number' and then enter a 'Key Label', for example, VocaNOM. Version 3.0.1 450HD IP Phone...

  • Page 70: Deleting A Key Event

    450HD IP Phone Touch the Save softkey. Make sure the VocaNOM softkey is displayed in the idle screen. 5.17.2 Deleting a Key Event This section shows how to delete a Function Key configured as a Key Event.  To delete a Function Key configured as a Key Event: Long-press the Function Key until its screen is displayed.

  • Page 71: Changing Your Presence Status

    'Missed Calls'. Away You want to hide your status and appear to others you're currently away. Be right back You'll be away briefly and you'll return shortly. Version 3.0.1 450HD IP Phone...
  • Page 72 450HD IP Phone Touch the Select softkey; the status you selected - Do not disturb in the example above - is displayed in the idle screen. To reset your presence status, navigate to and select Reset in the Status screen; your status is received from the Skype for Business server and automatically updated.

  • Page 73: Viewing Microsoft Exchange Calendar In The Phone's Touch Screen

    Press the MENU hard key on the phone and in the Menu screen, select the Calendar option. You can view other meetings scheduled for that day by scrolling down - or touch the Back softkey. Version 3.0.1 450HD IP Phone...

  • Page 74: Receiving Meeting Reminders

    450HD IP Phone 5.20 Receiving Meeting Reminders The phone automatically pops up meeting reminders for meetings defined as Skype for Business meetings. Meeting reminders pop up in the phone's idle screen at the time defined for them in the meeting invitation.

  • Page 75: Determining Meeting Attendees' Presence Status

    Touch the Attendees softkey to view the presence status of the participants attending the meeting. Determine the attendee presence status from the icons. See Section 5.18 for related information. Optionally, navigate to an attendee and touch the Dial softkey to dial them. Version 3.0.1 450HD IP Phone...
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  • Page 77: Performing Basic Operations

    To end dialing a call before it's answered: Touch the End softkey or the speaker key.  Note: For advanced dialing using the phone directory, see Section 5.13 on page To configure a Speed Dial, see Section 5.15. Version 3.0.1 450HD IP Phone...

  • Page 78: Dialing

    450HD IP Phone 6.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice).

  • Page 79: Redialing

    Press the REDIAL hard key on the phone; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers: Navigate to the number to redial. Touch the Dial softkey or press the OK key. Version 3.0.1 450HD IP Phone...

  • Page 80: Dialing A Missed Call

    450HD IP Phone 6.2.3 Dialing a Missed Call The phone logs all missed calls. The touch screen in idle state displays the number of missed calls.  To dial a missed call: Touch the Missed softkey. Navigate to the missed call to dial if there are more than one listed.

  • Page 81: Answering Calls

    If a user is in a call and a third party calls, the name of the calling party appears in the touch screen and the adjacent incoming call icon flashes. Version 3.0.1 450HD IP Phone...

  • Page 82: Rejecting Incoming Calls

    450HD IP Phone Rejecting Incoming Calls You can reject an incoming call; the caller hears a busy tone from your phone if you do.  To reject an incoming call: Touch the Reject softkey.  Note: • The Reject softkey will be displayed only if your network administrator did not configure voicemail on the phone.

  • Page 83: Silencing Incoming Calls

    To end an established call: Return the handset to the phone cradle if it was used to take the call -or- press the headset  key -or- press the speaker key -or- touch the End softkey. Version 3.0.1 450HD IP Phone...

  • Page 84: Viewing Missed, Received And Dialed Calls

    450HD IP Phone Viewing Missed, Received and Dialed Calls The phone logs calls missed, received and dialed. In idle state, the touch screen displays the number of missed calls (if any). In the example below, 3 missed calls are indicated.
  • Page 85 The call history lists are saved on a daily basis. In the case of a power outage, some of the received information may be lost. • If you view missed calls by pressing the Missed softkey, the missed calls notification no longer appears on the screen and reappears the next missed call. Version 3.0.1 450HD IP Phone...
  • Page 86 450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14820...

  • Page 87: Performing Advanced Operations

    Touch the Accept softkey; the waiting call from Hilary is answered; the previous call from Steve is put on hold: To toggle between calls, press the navigation control's upper or lower rim, or just touch the caller's name in the screen. Version 3.0.1 450HD IP Phone...
  • Page 88 450HD IP Phone Note: To enable / disable the call waiting feature, see Section on page 39. User's Manual Document #: LTRT-14820...

  • Page 89: Placing Calls On Hold

    Steve (caller 1) and Donald (caller 2) are on hold.  To toggle between callers: Press the upper or lower rim of the control button to navigate from one caller to another or  just touch the caller's name in the screen. Version 3.0.1 450HD IP Phone...

  • Page 90: Using A Speed Dial To Call

    450HD IP Phone Using a Speed Dial to Call You can press a Function Key that you configured as a Speed Dial to quickly place a call. To configure a Function Key as a Speed Dial, see Section 5.15. ...

  • Page 91: Transferring Calls

    Blind transfer). In the 'Blind transfer to' field, enter Hilary's number (4697) and then touch the Transfer softkey or wait; Hilary's phone rings. When Hilary picks up, Steve is automatically transferred to Hilary. Version 3.0.1 450HD IP Phone...
  • Page 92 450HD IP Phone Your call with Steve is automatically disconnected. User's Manual Document #: LTRT-14820...

  • Page 93: Performing A Consultative Transfer

    In the TRANSFER TO field, enter Hilary's number (or select it from a Directory or Call Log) and touch the Dial softkey; Hilary's phone rings and Hilary answers: Touch the Transfer softkey or press the TRANSFER hard key on the phone. Hilary is connected to Steve. Version 3.0.1 450HD IP Phone...

  • Page 94: Performing A Semi-Consultative Transfer

    450HD IP Phone 7.5.3 Performing a Semi-Consultative Transfer Instead of consulting extensively with the destination party after they answer, you can transfer the call when they say hello. Semi-consultative transfer allows you to identify the voice of the destination party before transferring the call to them, without asking them whether they agree to take the call or not.

  • Page 95: Merging Calls

    In the 'New Call' field, enter Hilary's number and touch the now-enabled Dial softkey. When Hilary answers, touch the Call Menu softkey and then select Merge Calls; all three of you are now in the conversation. Version 3.0.1 450HD IP Phone...

  • Page 96: Parking A Call

    450HD IP Phone Parking a Call You can park a call, i.e., you can transfer a call to a "parking lot" for it to be picked up on any other phone in the enterprise by a party who must dial a retrieval number in order to retrieve it on that phone.

  • Page 97: Configuring Group Call Pickup (Gcp)

    Touch the Add softkey; the Add Participant screen opens. Enter the participant's phone number. Either: • Touch the URL softkey, use the alphanumerical selection displayed to enter the participant's URL (see Section for more information), and then touch the Dial softkey. Version 3.0.1 450HD IP Phone...
  • Page 98 450HD IP Phone • Touch the Directory softkey and navigate in the Corporate or Personal Directory to find the contact to add (see Sections 5.13 5.14 for more information). After finding them, touch the Dial softkey. Touch the Call Log softkey and navigate to and select a log from within which you can •...
  • Page 99 Touch the Call Menu softkey; the Call Menu screen opens.  Press the lower rim of the navigation control button to scroll down to and select Disconnect  Hilary. Version 3.0.1 450HD IP Phone...
  • Page 100 450HD IP Phone  To change a participant's privileges: Note: • A participant with 'host' privileges can perform every action: far mute, mute all, remove, etc. • A participant with 'attendee' privileges can only add participants, no more. 'host' privileges is relevant only to Skype for Business users rather than - for example - to •...
  • Page 101 You can also touch an unmuted icon to mute a participant. After muting Donald, as shown in the example above, he is displayed with a muted icon. Note: If another participant mutes you, you'll view on your screen the message A presenter has muted you. Version 3.0.1 450HD IP Phone...

  • Page 102: Muting Calls

    450HD IP Phone  To unmute a remote participant: Call In the Conference screen, touch the participant to unmute, e.g., Donald, touch the  Menu softkey and then navigate down in the Call Menu that opens to select Unmute Donald.

  • Page 103: Setting Up Better Together Over Ethernet

    This section shows how to set up the Microsoft Skype for Business feature 'Better Together over Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC/laptop, so that these operations can be controlled from either the phone or the PC/laptop, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 104: Figure 7-1: Installshield Wizard - Preparing To Install

    450HD IP Phone The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens: Figure 7-1: InstallShield Wizard – Preparing to Install Figure 7-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens.

  • Page 105: Figure 7-3: License Agreement

    User's Manual 7. Performing Advanced Operations Figure 7-3: License Agreement Select the I accept… option and click Next. Figure 7-4: License Agreement Click Next; the Destination Folder screen opens. Version 3.0.1 450HD IP Phone...

  • Page 106: Figure 7-5: Destination Folder

    450HD IP Phone Figure 7-5: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 7-6: Change Current Destination Folder Click OK;...

  • Page 107: Figure 7-7: Ready To Install

    User's Manual 7. Performing Advanced Operations Figure 7-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 7-8: Installing AudioCodes Better2Gether Wait until the following screen is displayed: Version 3.0.1 450HD IP Phone...

  • Page 108: Figure 7-9: Installshield Wizard Completed

    Figure 7-9: InstallShield Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 7-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...

  • Page 109: Figure 7-11: Control Panel>Programs>Audiocodes Better2Gether

    You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate 'BtoE': Figure 7-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Version 3.0.1 450HD IP Phone...

  • Page 110: Figure 7-13: Device Manager > Audiocodes B2Goe Usb Driver

    450HD IP Phone Figure 7-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. User's Manual Document #: LTRT-14820...

  • Page 111: Making Sure Btoe Is Correctly Installed

    This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 7-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 7-15: About AC BToE 7.10.3 Configuring the BToE TCP Port...

  • Page 112: Enabling Btoe For Online Users

    450HD IP Phone From the AC BTOE TCP Port dialog that opens, configure the TCP Port: Figure 7-17: AC BToE TCP Port The valid range is 1 to 65535.  To change the BToE TCP port on the phone side: See the Administrator's Manual.

  • Page 113: Manually Pairing The Btoe Pc/Laptop Application With The Phone

    7. Performing Advanced Operations 7.10.6 Manually Pairing the BToE PC/Laptop Application with the Phone This section shows how to manually pair AudioCodes' BToE PC/laptop application with the phone using a pair code. Even though automatic pairing gives users greater freedom, manual pairing is still an option.

  • Page 114: Manually Connecting The Phone With The Btoe Pc/Laptop Application

    This section shows how to connect the phone with the BToE PC/laptop application.  To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 7-18: Popup Menu...

  • Page 115: Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled

    BToE's connection state Icon BToE is connected BToE is disconnected BToE is connected but a failure is preventing a correct connection. The failure can be a network problem or the wrong pair code was defined. Version 3.0.1 450HD IP Phone...

  • Page 116: Figure 7-25: Start > Programs > Audiocodes > Btoe Controller

    From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 7-25. Figure 7-25: Start > Programs > AudioCodes > BToE Controller User's Manual Document #: LTRT-14820...

  • Page 117: Connecting The Skype For Business Client With The Phone

    To make sure the Skype for Business client is paired with the phone: In the Skype for Business client application, in the lowermost left corner of the screen, click the Select Primary Device icon Make sure Handset AudioCodes 400HD Phone is selected. Version 3.0.1 450HD IP Phone...

  • Page 118: Making Sure The Phone Is Paired

    450HD IP Phone 7.10.7.2 Making Sure the Phone is Paired You can determine from the phone's idle screen if the phone is paired with the Skype for Business client. Two interlocked rings in the idle screen indicate the phone is paired.

  • Page 119: Using Btoe Functions

    Before using BToE functions, you need to install BtoE and to make sure in the Skype for Business client that the 'Primary Device' selected is Handset AudioCodes BToE. 7.11.1 Signing in to the Phone from the Skype for Business Client You can sign in to the phone from the Skype for Business client.

  • Page 120: Making A Call (Click-To-Dial)

    450HD IP Phone 7.11.2 Making a Call (Click-to-Dial) You can make a call from the PC Skype for Business client or from the phone; the one operation mirrors the other, providing an enhanced UC experience and optimized enterprise efficiency. ...

  • Page 121: Establishing A Unified Communications Call Conference

    In the client, Alan calls Steve.  Steve answers his phone.  [The screen of another phone model is shown here for illustrative purposes] In his client, Alan clicks Invite More People and dials Hilary, who answers.  Version 3.0.1 450HD IP Phone...
  • Page 122 450HD IP Phone Hilary sees that the call is a conference call initiated by Alan and that Steve was invited:  [The screen of another phone model is shown here for illustrative purposes] Note: • After making a call in the client, you can invite an unlimited number of other participants.

  • Page 123: Transferring A Call

     To determine which audio device is currently primary: Locate in the lowermost left corner of the Skype for Business client screen the icon indicating  'Primary Device'. Figure 7-27: Primary Device: Phone Version 3.0.1 450HD IP Phone...

  • Page 124: Figure 7-28: Primary Device: Speaker

    450HD IP Phone Figure 7-28: Primary Device: Speaker Figure 7-29: Primary Device: Headset  To switch primary device: In a Skype for Business call, click the Call Control icon and select Devices.  User's Manual Document #: LTRT-14820...

  • Page 125: Routing Voice From A Video Call To The Phone

    The user can route the voice from the video call to the phone. In this scenario, the phone performs similarly to a USB device. The example below illustrates how Ami Lahav, who's in a video call with Yaron Moshkovitz, routes voice to the phone. Version 3.0.1 450HD IP Phone...

  • Page 126: Viewing And Playing Voicemail Messages

    450HD IP Phone 7.12 Viewing and Playing Voicemail Messages New messages will be in your voicemail box if: The voicemail key on the phone is illuminated red.  The Ring LED on the phone is illuminated blue (see Figure 2-1, label 1) ...

  • Page 127: Sending An Incoming Call Directly To Voicemail

    You can send an incoming call directly to voicemail if time constraints (for example) prevent you from answering it.  To send an incoming call directly to voicemail: Touch the To Voice Mail softkey displayed when the phone rings.  Version 3.0.1 450HD IP Phone...
  • Page 128 450HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14820...

  • Page 129: Troubleshooting

    Log in again but do not log in using PIN code 'Calendar is not Cannot access  available for PIN Microsoft Exchange Log in using Username and Password (see Section 3.5.2  code login' Calendar more information) message Version 3.0.1 450HD IP Phone...

  • Page 130: Uploading Logs To Microsoft Server For Support Purposes

    Microsoft server for troubleshooting/support purposes. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix.
  • Page 131 User's Manual 8. Troubleshooting This page is intentionally left blank. Version 3.0.1 450HD IP Phone...
  • Page 132 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 450HD IP Phone User’s Manual 450HD IP Phones for Microsoft Skype for Business Version 3.0.1 www.audiocodes.com...

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