Servicing; Returning A Device; Downloading Pc Software - DEUTSCHMANN AUTOMATION UNIGATE CL-Fast Ethernet Instruction Manual

Deutschmann Automation GmbH & Co. KG

17 Servicing

Should questions arise that are not covered in this manual you can find further information in our
FAQ/Wiki area on our homepage www.deutschmann.com or directly in our Wiki on
•
www.wiki.deutschmann.de
If your questions are still unanswered please contact us directly.
Please note down the following information before calling:
Device designation
•
Serial number (S/N)
•
Article number
•
Error number and error description
•
Your request will be recorded in the Support center and will be processed by our Support Team
as quickly as possible (Usually in 1 working day, rarely more than 3 working days.).
The technical support hours:
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday.
(CET)
Deutschmann Automation GmbH & Co. KG
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Central office and sales department
Technical support
Fax sales department
Fax technical support
E-mail technical support

17.1 Returning a device

If you return a device, we require as comprehensive a fault/error description as possible. We
require the following information in particular:
What error number was displayed?
•
What is the supply voltage (±0.5 V) with Gateway connected?
•
What were you last doing or what last happened on the device (programming, error on
•
power-up,...)?
The more precise information a fault/error description you provide, the more exactly we will be
able to pinpoint the possible causes.

17.2 Downloading PC software

You can download current information and software free of charge from our Internet server.
http://www.deutschmann.com
21.6.18 UNIGATE
+49 6434 9433-0
+49 6434 9433-33
+49 6434 9433-40
+49 6434 9433-44
support@deutschmann.de
Fieldbus Gateway UNIGATE
®
CL - Fast Ethernet V. 2.6
®
Servicing
45