Warranty - Eaton 9390 Installation And Operation Manual

Chapter 8

Warranty

Limited Factory Warranty
ThreePhase Eaton
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, a Delaware
Corporation ("Eaton").
LIMITED WARRANTY: This limited warranty (this "Warranty") applies only to the original end-user (the
"End-User") of the Eaton Three-Phase UPS Products (the "Product") and cannot be transferred. This Warranty
applies even in the event that the Product is initially sold by Eaton for resale to an End-User.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently
located] in the fifty (50) United States and the District of Columbia is twelve (12) months from the date of
Product startup or eighteen (18) months from the date of Product shipment, whichever occurs first, for parts
coverage and 90 days from the date of Product startup for labor coverage. The period covered by this
Warranty for Product installed [and currently located] outside of the fifty (50) United States and the District of
Columbia is twelve (12) months from the date of Product startup or eighteen (18) months from the date of
Product shipment, whichever occurs first, for parts coverage.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Eaton three-phase UPS
electronics, Eaton-built accessories, and Eaton-built battery cabinets (individually and collectively, the
"Warranted Items") are free from defects in material and workmanship. If, in the opinion of Eaton, a
Warranted Item is defective and the defect is within the terms of this Warranty, Eaton's sole obligation will be
to repair or replace such defective item (including by providing service, parts, and labor, as applicable), at the
option of Eaton. The Warranted Item will be repaired or replaced onsite at the End-User's location or such
other location as determined by Eaton. Any parts that are replaced may be new or reconditioned. All parts
replaced by Eaton shall become the property of Eaton.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or
damages caused by: (a) failure to properly store the Product before installation, including the "trickle charge"
of batteries no later than the date indicated on the packaging; (b) shipping and delivery of the Product if
shipping is FOB Factory; (c) neglect, accident, fire, flood, lightning, vandalism, acts of God, Customer's
neglect, abuse, misuse, misapplication, incorrect installation; (d) repair or alteration not authorized in writing by
Eaton personnel or performed by an authorized Eaton Customer Service Engineer or Agent; or (e) improper
testing, operation, maintenance, adjustment, or any modification of any kind not authorized in writing by Eaton
personnel or performed by an authorized Eaton Customer Service Engineer or Agent.
This Warranty is not valid: (a) unless an authorized Eaton Customer Service Engineer (in the USA) or Agent
(outside of the USA) performs startup and commissioning of the Product; (b) if the Product is moved to a new
location by someone other than an authorized Eaton Customer Service Engineer (in the USA) or Agent (outside
of the USA); or (c) if the Product's serial numbers have been removed or are illegible. Any Warranted Items
repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original
Warranty subject to all the terms thereof. Labor warranty is not provided for Product located outside of the
fifty (50) United States or the District of Columbia. Any equipment, parts, or materials included in the
Product and not manufactured by Eaton are warranted solely by the manufacturer of such equipment,
parts, or materials and are not included as part of this Warranty. Batteries are not warranted by Eaton.
THIS WARRANTY IS THE END-USER'S SOLE REMEDY AND IS EXPRESSLY IN LIEU OF, AND THERE
ARE NO OTHER EXPRESSED OR IMPLIED GUARANTEES OR WARRANTIES (INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, WHICH ARE EXPRESSLY
DISCLAIMED).
LIMITATION OF LIABILITY: In no event shall Eaton be liable for any indirect, incidental, special, or
consequential damages of any kind or type whatsoever, or based on any claim or cause of action, however
denominated. Eaton shall not be responsible for failure to provide service or parts due to causes beyond
Eaton's reasonable control. In no case will Eaton's liability under this Warranty exceed the replacement value
of the Warranted Items.
END-USER'S OBLIGATIONS: In order to receive the benefits of this Warranty, the End-User must use the
Product in a normal way, follow the Product's user's guide, and protect against further damage to the Product
if there is a covered defect.
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UPS Products
Eaton 9390 IDC (40–80 kVA) Installation and Operation Manual 164201690 Rev 3 www.eaton.com/powerquality 8-1