Problem Solution - CAB EOS2 Operator's Manual

7 Fault Correction
7.3

Problem Solution

Problem
Transfer ribbon creases
Print image has smears or
voids
Printer does not stop after
transfer ribbon runs out
Printer prints a sequence
of characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Printer only prints each
second label
Vertical white lines in the
print image
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Table 7 Problem solution
Cause
Transfer ribbon deflection not adjusted
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Unsuitable combination of labels and
transfer ribbon
Thermal printing is chosen in the software
Printer is in ASCII dump mode
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and
transfer ribbon
Setting of the size in the software is too
large.
Printhead is dirty
Printhead is defective (failure of heat
elements)
Printer is used with the backfeed > smart in
the cut or peel-off mode
Printhead is dirty
Remedy
Adjust the transfer ribbon deflection.
 4.4 on page 15
Use a transfer ribbon slightly wider than
the width of label.
Clean the printhead.
 6.3 on page 18
Decrease temperature via software.
Use different type of ribbon.
Change to thermal transfer printing.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Use different type of ribbon.
Change the size in the software.
Clean the printhead.
 6.3 on page 18
Change the printhead.
 Service Manual.
Set the backfeed > always in the setup.
 Configuration Manual.
Clean the printhead.
 6.3 on page 18
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