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Important information and instructions in this documentation are designated as follows:
Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous voltages.
Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury.
Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.
Draws attention to a danger with low risk which, if not avoided, may result in minor or moderate injury.
Attention!
Draws attention to potential risks of property damage or loss of quality.
Note!
Advices to make work routine easier or on important steps to be carried out.
Handling instruction
Reference to section, position, illustration number or document.
* Option (accessories, peripheral equipment, special fittings).
Time Information in the display.
Figure 1 Overview
* not at all types
Figure 2 Print unit - devices with left-aligned media guiding
* not at all types
Figure 3 Print unit - devices with centered media guiding
* not at all types
Figure 4 Separator on SQUIX 4MT
Figure 5 Connections
Lift the label printer out of the box.
Check label printer for damage which may have occurred during transport.
Set up printer on a level surface.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
Note!
Please keep the original packaging in case the printer must be returned.
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up label printers only in dry locations protected from splash water.
Remove the cover (1) with the Allen key (2).
Connect the Wi-Fi stick (4) to the USB interface (3) in the control panel.
The standard available interfaces and connectors are shown in Figure 5.
Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of 230 V~/50 Hz or 115 V~/60 Hz without adjustment.
Connecting to a Computer or Computer Network
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the label printer are grounded.
Connect the label printer to a computer or network by a suitable cable.
For details of the configuration of the individual interfaces Configuration Manual.
When all connections have been made:
Switch the printer on at the power switch (27).
The printer performs a system test, and then shows the system status Ready in the display (10).
The user can control the operation of the printer with the control panel, for example:
Many functions and settings can also be controlled by software applications or by direct programming with a computer using the printer's own commands. Programming Manual for details.
Settings made on the touchscreen display make the basic settings of the label printer.
Note!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
The touchscreen display is operated directly by touch:
![]() | Open the menu | ![]() | Repeat the last printed label |
![]() | Interrupt the print job | ![]() | Cancel all print jobs |
![]() | Continue the print job | ![]() | Feed a blank label |
Note!
Inactive symbols are shaded.
With special software or hardware configurations additional symbols appear on the start screen:
![]() | Release printing of a single label within a print job including peeling-off, cutting... | ![]() | Release a direct cut without media feed |
In the headline several information are displayed as widgets depending on the configuration:
Figure 9 Widgets in the start screen
![]() | Displays the current data transfer in the form of a falling drop. |
![]() | The Save data stream function is active ![]() All received data are stored in a.lbl file. |
![]() | Warning ribbon end ![]() The remaining diameter of the ribbon supply roll undershoots the set value. |
![]() | SD card installed |
![]() | USB memory installed |
![]() | gray: Bluetooth adapter installed, white: Bluetooth connection active |
![]() | WiFi connection active The WiFi strength is displayed by the number of white arcs. |
![]() | Ethernet connection active |
![]() | USB connection active |
![]() | abc program active |
![]() | Clock time |
Figure 10 Menu levels
To open the menu select
on the start screen.
Select a theme in the selection level.
Several themes have substructures again with selection levels.
To return from the current level to the upper one select . To leave the menu select
.
Continue the selection until the parameter/function level is reached.
Start a function. The will carry out the function possibly after a preparing dialogue.
- or -
Select a parameter to set. The setup possibilities are depending from the parameter type.
Figure 11 Samples for parameter setting
![]() | Scroll bar for rough value setting |
![]() | Decreasing the value step-by-step |
![]() | Increasing the value step-by-step |
![]() | Return without saving the setting |
![]() | Return with saving the setting |
![]() | Parameter is disabled, touching enables the parameter |
![]() | Parameter is enabled, touching disables the parameter |
Note!
For adjustments and simple installation work, use the accompanying Allen key located in the top section of the print unit. No other tools are required for the work described here.
Positioning the Media Roll on the Roll Retainer
Inserting the Media into the Printhead
Figure 13 Inserting the media into the printhead
Setting the Label Sensor
The label sensor can be shifted perpendicular to the direction of paper flow for adaptation to the media. The sensor unit (1) of the label sensor is visible from the front through the print unit and is marked with an indentation in the label sensor retainer. When the printer is switched on, a yellow LED illuminates the sensor position.
Loosen screw (4).
Position label sensor with tab (5) in such a way that the sensor (1) can detect the label gap or a reflex or perforation mark.
- or, if the labels deviate from a rectangular shape, -
Align label sensor using the tab (5) with the front edge of the label in the direction of paper flow. u Tighten screw (4).
For use in tear-off mode only:
Turn lever (2) clockwise to lock the printhead.
The labels are loaded for use in tear-off mode.
Winding up the Media Strip in Rewind Mode
Figure 14 Guiding the media in rewind mode
In rewind mode, the labels are wound up internally after printing for later use.
Removing the Wound Roll
Figure 15 Removing the wound roll
Winding up the Liner in Peel-Off mode
Figure 16 Guidance of the material in peel-off mode
In Peel-Off mode, the labels are removed after printing, and only the liner is wound up internally.
Figure 17 Feed path of fanfold media
Devices with left-aligned media guiding
The printhead is pushed on via two plungers. The location of the outer plunger must be set to the width of the label medium used so as to
Figure 18 Setting the head locking system - devices with left-aligned media guiding
Loosen threaded pin (3) at outer plunger (1) with Allen key.
Position outer plunger (1) over the outer media edge.
Tighten threaded pin (3).
Devices with centered media guiding
The printhead is pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the printhead retainer. This setting can be used for the most applications.
Figure 19 Setting the head locking system - devices with centered media guiding
If the print density decreases in the outer areas when using very large media, the plungers can be displaced:
Loosen threaded pins (3) at the plungers (1) with Allen key.
Turn lever (2) clockwise to lock the printhead.
Displace plungers to the scale value 70.
Tighten the threaded pins (3).
To convert the printer for use in another operating mode, a rewind guide plate (2a), a dispense plate (2b) or a tear-off plate (2c) may need to be installed.
Figure 20 Removing and installing the rewind guide plate, dispense plate or tear-off plate
Removing a plate
Loosen screw (3) several turns.
Slide plate (2) upwards and remove it.
Installing a plate
Place plate (2) onto the screw (3) and slide it downwards behind the pins (1).
Tighten screw (3).
Note!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
Figure 21 Loading transfer ribbon
Transfer ribbon wrinkling can lead to print image errors. The transfer ribbon deflection (3) can be adjusted so as to prevent wrinkles.
Note!
A maladjustment of the head locking system may also cause ribbon wrinkling.
Note!
The adjustment is best carried out during printing.
Read current setting on the scale (1) and record if necessary.
Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
Attention!
Printhead damage caused by improper handling!
Do not touch the underside of the printhead with the fingers or sharp objects.
Ensure that the labels are clean.
Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life of the printhead.
Print with the lowest possible printhead temperature.
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer ribbon have been loaded.
After the label stock has been inserted, for peel-off or cutting mode a synchronization of the paper feed is required.
That way the first label, which is detected by the label sensor, will be transported to the print position and all labels in front will be fed out of the printer. So the synchronization avoids, that blank labels are peeled-off together with the first printed label or that the first cut label would be too long. Both effects can cause useless first labels.
Select
to start the synchronization.
Remove the blank labels peeled-off or cut during the synchronization.
Note!
Synchronization is not necessary if the printhead was not opened between different print jobs, even if the printer was switched off.
In tear-off mode, labels or continuous media are printed. After printing, the label strip can be separated by hand. The label printer must be equipped with a tear-off plate.
In Peel-off mode, the labels are automatically peeled off the liner after printing and presented for removal. The liner is wound up by the internal rewinder. This mode is available only on the peel-off printer versions. The printer must be equipped with a dispense plate.
Attention!
Peel-off mode must be activated in the software.
This is done with the "P command" in the direct programming, Programming Manual.
The labels are wound up internally after printing with the carrier medium for later use. This mode is available only on the peel-off printer versions.
The label printer must be equipped with a rewind guide plate.
Note!
Feeding back the material to the printhead in the cut mode or between print jobs is not allowed for SQUIX MT.
To avoid the backfeed:
In the printer driver menu General > Print Settings > Advanced Setup > Options
For direct programming
Programming Manual
Attention! Loss of material!
At SQUIX MT a media backfeed from the cutting edge to the printhead is not allowed due to the reliability of the media transport.
Therefore every interruption of the continuos print process has the following consequences:
To minimize the loss of material it is necessary to avoid interruptions of the continuos print process.
Interrupt the print process with the pause key only if it is absolute necessary.
Avoid print jobs with a small amount of labels/sections, especially single prints.
Optimization of the Data Transfer
If sequent labels/sections contain differing information, the internal preparation of the second sections must be completed before the printing of the first section has been finished!
Otherwise the first section will be fed to the cutter without printing the next section. The print of the second section begins only after cutting off the first section.
Therefore it is necessary to minimize the data to be transferred. i.e. to avoid transferring complete label descriptions and to transfer the changing data only:
Activate In the printer driver menu General > Print Settings > Advanced Setup > Options the setting "Force optimization for all software" . or
For direct programming use the replace command R for changing data
Programming Manual.
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The label printer requires very little maintenance.
It is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and plays a major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
Attention!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
Accumulations of dirt on the print roller may impair the media transport and the print quality.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it
Service Manual.
Cleaning intervals: direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printhead during printing and adversely affect printing, e.g. differences in contrast or vertical stripes.
Attention!
Printhead can be damaged!
Do not use sharp or hard objects to clean the printhead.
Do not touch protective glass layer of the printhead.
Attention!
Risk of injury from the hot printhead line.
Ensure that the printhead has cooled down before starting cleaning.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Clean printhead surface with special cleaning pen or a cotton swab dipped in pure alcohol.
Allow printhead to dry for 2–3 minutes before commissioning the printer.
Attention!
Label sensor can be damaged!
The cleaning method described here cannot be used for SQUIX 6.3. There is a risk that the label sensor cable could be ripped out.
In the case of the SQUIX 6.3, commission cleaning by the Service Department.
Attention!
Label sensor can be damaged!
Do not use sharp or hard objects or solvents to clean the label sensor.
The label sensor can become dirtied by paper dust. This can adversely affect label detection.
The appearance of an error will be shown on the display:
Figure 25 Error display
The error treatment is pending on the error type.
The display offers the following possibilities to continue after an error occurred:
Repeat | The print job will be continued after clearing the error cause. |
Cancel | The print job will be cancelled. |
Feed | The paper feed will be synchronized. Following the print job can be continued. |
Ignore | The error message will be ignored. The print job will be continued possibly with limited performance. |
Save log | The error does not allow print operation. For detailed analysis several system files can be saved on an external memory. |
Error message | Cause | Remedy |
Barcode error | Invalid barcode content, e.g. alphanumeric characters in a numerical barcode | Correct the barcode content. |
Barcode too big | The barcode is too big for the allocated area of the label | Reduce the size of the barcode or move it. |
Buffer overflow | The input buffer memory is full and the computer is still transmitting data. | Use data transmission via protocol (preferably RTS/CTS). |
Cutter blocked | Cutter cannot return into its home position and stays in an undefined position | Switch off the printer. Remove material. Switch on the printer. Restart print job. Change material |
No cutter function | Switch the printer off and then on. If error recurs call service. | |
Cutter jammed | The cutter is unable to cut the labels but is able to return into its home position | Press Cancel Change material. |
Device not conn. | Programming addresses a non-existent device | Either connect this device or correct the programming. |
File not found | Requested file is not on the card | Check the contents of the card. |
Font not found | Error with the selected download font | Cancel current print job, change font. |
Memory overflow | Current print job contains too much information, e.g. selected font, large graphics | Cancel current print job. Reduce amount of data to be printed. |
Name exists | Duplicate usage of field name in the direct programming | Correct programming |
No label found | There are labels missing on the label material | Press Repeat repeatedly until printer recognizes the next label on the material. |
The label format as set in the software does not correspond with the real label format | Cancel current print job. Change the label format set in the software. Restart print job. | |
Printer is loaded with continuous paper, but the software is set on labels | Cancel current print job. Change the label format set in the software. Restart the print job. | |
No label size | The size of the label is not defined in the programming. | Check programming. |
Out of paper | Out of label roll | Load labels. |
Error in the paper feed | Check paper feed. | |
Out of ribbon | Out of transfer ribbon | Insert new transfer ribbon. |
Transfer ribbon melted during printing | Cancel current print job. Change the heat level via software. Clean the printhead Load transfer ribbon. Restart print job. | |
The printer is loaded with thermal labels, but the software is set to transfer printing | Cancel current print job. Set software to direct thermal printing. Restart print job. | |
Pinch roller open | Pinch roller at the rewind guide roller is not locked in peel-off mode | Swing the pinch roller against the rewind assist roller. |
The pressing roller system on SQUIX MT is not locked. | Lock the pressing roller system. | |
Printhead open | Printhead not locked | Lock printhead. |
Printhead too hot | Printhead is overheated | After pausing the print job will be continued automatically. If the fault recurs repeatedly, reduce the heat level or the print speed via software. |
Read error | Read error when reading from the memory card | Check data of the card. Backup data, reformat card. |
Remove ribbon | Transfer ribbon is loaded although the printer is set to direct thermal printing | for direct thermal printing remove ribbon |
for thermal transfer printing set the printer in the configuration or in the software to transfer printing | ||
Ribbon ink side | Identified ribbon unwinding direction does not match to the setup setting | Ribbon loaded incorrectly. Clean the printhead. Load the ribbon correctly. |
Setting does not match to the used ribbon. Correct the setting. | ||
Syntax error | Printer has received an unknown or invalid command from the computer. | Press Ignore to skip the command or press Cancel to cancel the print job. |
Unknown card | Card not formatted, Type of card not supported | Format card, use different type of card. |
Voltage error | Hardware error | Switch the printer off and then on. If error recurs call service. It is shown which voltage has failed. Please note. |
Write error | Hardware error | Repeat the write process, reformat card. |
Problem | Cause | Remedy |
Transfer ribbon creases | Transfer ribbon deflection not adjusted | Adjust the transfer ribbon deflection. |
Head locking system not adjusted | Adjust the head locking system. | |
Transfer ribbon too wide | Use a transfer ribbon slightly wider than the width of label. | |
Print image has smears or voids | Printhead is dirty | Clean the printhead |
Temperature too high | Decrease temperature via software. | |
Unsuitable combination of labels and transfer ribbon | Use different type of ribbon. | |
Printer does not stop after transfer ribbon runs out | Thermal printing is chosen in the software | Change to thermal transfer printing. |
Printer prints a sequence of characters instead of the label format | Printer is in ASCII dump mode | Cancel the ASCII dump mode. |
Printer transports label media, but transfer ribbon does not move | Transfer ribbon incorrectly inserted. | Check and, if necessary, correct the transfer ribbon web and the orientation of the label side. |
Unsuitable combination of labels and transfer ribbon | Use different type of ribbon. | |
Printer only prints each second label | Setting of the size in the software is too large. | Change the size in the software. |
Vertical white lines in the print image | Printhead is dirty | Clean the printhead |
Printhead is defective (failure of heat elements) | Change the printhead. ![]() | |
Horizontal white lines in the print image | Printer is used with the backfeed > smart in the cut or peel-off mode | Set the backfeed > always in the setup. ![]() |
Print image is irregular, one side is lighter | Printhead is dirty | Clean the printhead |
Head locking system not adjusted | Adjust the head locking system. |
Dim. | Designation | Dim. in mm | |||
2/2P | 4/4P 4.3/4.3P | 4M/4MP/ 4MT 4.3M/ 4.3MP/ 4.3MT | 6.3/6.3P | ||
A | Label distance | > 2 | |||
AZ | Distance between print zones | > 2 | |||
L | Width of reflex mark | > 5 | |||
M | Height of reflex mark | 3 - 10 | |||
XL | Distance mark - material edge | 5 - 26 | 5 - 60 | - | 5 - 60 |
XM | Distance mark - middle of paper track | - | - | -55 - ±0 | - |
Z | Distance virtual label front edge - actual label front edge ![]() | 0 up to A / recommended: 0 | |||
|
Note!
In case of translucent label material, reflex marks can be detected not only by the reflective sensor but also by the gap sensor.
Figure 29 Cut-out mark dimensions
Dim. | Designation | Dim. in mm | |||
2/2P | 4/4P 4.3/4.3P | 4M/4MP/ 4MT 4.3M/ 4.3MP/ 4.3MT | 6.3/6.3P | ||
A | Label distance | > 2 | |||
AZ | Distance between print zones | > 2 | |||
N | Width of cut-out mark | > 5 | |||
for marginal cut-out | > 8 | ||||
P | Height of cut-out mark | 2 - 10 | |||
XL | Distance mark - material edge | 5 - 26 | 5 - 60 | - | 5 - 60 |
XM | Distance mark - middle of paper track | - | - | -53 - ±0 | - |
Y | Sensor recognized virtual label front edge with gap sensor recognition | Rear edge cut-out | |||
Z | Distance recognized front edge - actual label front edge ![]() | 0 up to A-P |
Figure 30 Samples for cut-out marks
Danger to life and limb from power supply.
Do not open the device casing.
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Germany cab Produkttechnik GmbH & Co KG Karlsruhe Phone +49 721 6626 0 www.cab.de | USA cab Technology, Inc. Chelmsford, MA Phone +1 978 250 8321 www.cab.de/us | Taiwan cab Technology Co., Ltd. Taipei Phone +886 (02) 8227 3966 www.cab.de/tw | China cab (Shanghai) Trading Co., Ltd. Guangzhou Phone +86 (020) 2831 7358 www.cab.de/cn |
France cab Technologies S.à.r.l. Niedermodern Phone +33 388 722501 www.cab.de/fr | Mexico cab Technology, Inc. Juárez Phone +52 656 682 4301 www.cab.de/es | China cab (Shanghai) Trading Co., Ltd. Shanghai Phone +86 (021) 6236 3161 www.cab.de/cn | South Africa cab Technology (Pty) Ltd. Randburg Phone +27 11 886 3580 www.cab.de/za |
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