Fault Correction; Types Of Errors; Problem Solution - CAB Hermes+ Operator's Manual

22 7

Fault Correction

7.1

Types of Errors

The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State
Correctable error
Irrecoverable error
Critical fault
Table 5
7.2

Problem Solution

Problem
Transfer ribbon creases
Print image has smears or
voids
Printer prints a sequence
of characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Printer only prints each
second label
Vertical white lines in the
print image
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Table 6
Display
Error states
Cause
Head locking system not adjusted
Transfer ribbon deflection not adjusted
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Unsuitable combination of labels and
transfer ribbon
Printer is in ASCII dump mode
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and
transfer ribbon
Setting of the label height in the software
is too large.
Printhead is dirty
Printhead is defective (failure of heat
elements)
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Printhead is dirty
Head locking system not adjusted
Problem solution
Key Remark
pause flashes
 3.4 on page 12
cancel lights
cancel flashes
-
Remedy
Adjust the head locking system.
 4.2 on page 17
Adjust the transfer ribbon deflection.
 4.4 on page 19
Use a transfer ribbon slightly wider than
the width of label.
Clean the printhead
 6.3 on page 21
Decrease temperature via software.
Use different type of ribbon.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
if necessary clean the printhead.
 6.3 on page 21
Use different type of ribbon.
Change the label height in the software.
Clean the printhead
 6.3 on page 21
Change the printhead.
 Service Manual.
Set the backfeed > always in the
setup.
 Configuration Manual.
Clean the printhead
 6.3 on page 21
Adjust the head locking system.
 4.2 on page 17
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