Fault Correction; Types Of Errors; Problem Solution - CAB MACH4 Operator's Manual

7

Fault Correction

7.1

Types of Errors

The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State
Correctable error
Irrecoverable error
Critical fault
Table 5 Error states
7.2

Problem Solution

Problem
Transfer ribbon creases
Print image has smears or voids
Printer does not stop after
transfer ribbon runs out
Printer prints a sequence of
characters instead of the label
format
Printer transports label media,
but transfer ribbon does not
move
Printer only prints each second
label
Vertical white lines in the print
image
Horizontal white lines in the print
image
Print image is irregular, one side
is lighter
Table 6 Problem solution
Display Key
pause flashes
cancel lights
cancel flashes
-
Cause
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Unsuitable combination of labels and
transfer ribbon
Thermal printing is chosen in the
software
Printer is in ASCII dump mode
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and
transfer ribbon
Setting of the size in the software is too
large.
Printhead is dirty
Printhead is defective (failure of heat
elements)
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Printhead is dirty
Remark
 3.4 on page 10
Remedy
Use a transfer ribbon slightly wider
than the width of label.
Clean the printhead
 6.3 on page 19.
Decrease temperature via software.
Use different type of ribbon.
Change to thermal transfer printing.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orien-
tation of the label side.
Use different type of ribbon.
Change the size in the software.
Clean the printhead
 6.3 on page 19.
Change the printhead.
Set the backfeed > always in the
setup.
 Configuration Manual.
Clean the printhead
 6.3 on page 19.
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