Request Information From The Phone In Xml - Cisco 7800 Series Administration Manual

Cisco IP Phone Troubleshooting
Item
Sender Size
Sender Reports Received
(see note)
Sender Report Time Received
(see note)
Receiver Size
Receiver Discarded
Receiver Reports Received
(see note)
Receiver Report Time Received
(see note)
Note When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Request Information from the Phone in XML

For troubleshooting purposes, you can request information from the phone. The resulting information is in
XML format. The following information is available:
• CallInfo is call session information for a specific line.
• LineInfo is line configuration information for the phone.
• ModeInfo is phone mode information.
Before you begin
Web access needs to be enabled to get the information.
The phone must be associated with a user.
Procedure
Step 1 For Call Info, enter the following URL in a browser: http://<phone ip
address>/CGI/Java/CallInfo<x>
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
Request Information from the Phone in XML
Description
RTP packet size, in milliseconds, for the transmitted
stream.
Number of times RTCP Sender Reports have been
received.
Most recent time when an RTCP Sender Report was
received.
RTP packet size, in milliseconds, for the received
stream.
RTP packets that were received from the network but
were discarded from the jitter buffers.
Number of times RTCP Receiver Reports have been
received.
Most recent time when an RTCP Receiver Report was
received.
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