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Cisco 7811 User Manual

Multiplatform phones, 7800 series
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Cisco IP Phone 7800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2018-05-14

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Summary of Contents for Cisco 7811

  • Page 1 Cisco IP Phone 7800 Series Multiplatform Phones User Guide First Published: 2016-01-29 Last Modified: 2018-05-14...
  • Page 2: Table Of Contents

    Sign Out of a Phone as a Guest Set the Profile Rule on the Phone Monitor a Coworker's Line Phone Web Page Speed-Dial Numbers Buttons and Hardware Navigation Softkey, Line, and Feature Buttons Phone Screen Features Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 3 Make a Call with a Speed-Dial Code Configure a Speed Dial on a Line Key Remove a Speed Dial from a Line Key Use the Line in Focus for Speed-Dial Calls Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 4 Put a Call on Hold Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Swap Between Active and Held Calls on the Cisco IP Phone 7811 Call Park Place a Call on Hold with Call Park...
  • Page 5 Add a New Contact to Your Personal Address Book Add a New Contact to Your Personal Address Book with Phone Web Page Search for a Contact in Your Personal Address Book Call a Contact in Your Personal Address Book Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 6 Turn on DND for All Lines from the Phone Web Page Block an Anonymous Call Block Your Caller ID Display Secure a Call Set Up an Auto Answer Page Set Up Voicemail Change the Display Mode Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 7 Compliance Statements for the European Union CE Marking Compliance Statements for Canada Compliance Information for Brazil FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement Cisco IP Phone 7800 Series Multiplatform Phones User Guide viii...
  • Page 8 Contents FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 9 Contents Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 10: Your Phone

    Energy Savings, on page 15 • Additional Help and Information, on page 16 The Cisco IP Phone 7800 Series The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811...
  • Page 11: New And Changed Features

    Revision Updated Section Configure a line key to perform a speed dial Use the Line in Focus for Speed-Dial Calls, on page 26 either with a VID or without a VID Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 12 View the Transaction Status, on page 19 Added support for adding a new contact in personal Add a New Contact to Your Personal Address Book directory in configuraiton utility page with Phone Web Page, on page 47 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 13 Updated Problem Report Tool support Report All Phone Issues, on page 20 Updated DND support Turn On Do Not Disturb, on page 28 Turn On Do Not Disturb For a Specific Line, on page Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 14: New And Changed Features For Firmware Release 10.4(1)Sr1

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 15: Change The Viewing Angle Of Your Phone

    Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen. Procedure Step 1 Unplug the phone from the network.
  • Page 16: Connect To The Network

    Options softkey on the phone. Use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 17: Sign Out Of Your Extension From Another Phone

    The location is sent to the emergency services when you make an emergency call. Sign Out of a Phone as a Guest Procedure Step 1 Press Guest Out. Step 2 Press Sign Out. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 18: Set The Profile Rule On The Phone

    Field, Call Speed Dial, Call Speed Dial Field Call Pickup Call Pickup Speed Dial, Pickup, and Call Pickup, and Call and Call and Call Park Park Park Park Idle Alerting In use Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 19: Phone Web Page

    For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 20: Buttons And Hardware

    • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Buttons and Hardware The Cisco IP Phone 7800 Series has distinct hardware types: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 21 Your Phone Buttons and Hardware • Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
  • Page 22: Navigation

    Headset Toggle the headset on or off. When the headset is on, the button is lit. The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, and Contacts Access personal and corporate directories.
  • Page 23: Phone Screen Features

    There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.
  • Page 24: Clean The Phone Screen

    Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A •...
  • Page 25: Additional Help And Information

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-7800-series-multiplatform-firmware/products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.
  • Page 26: View The Customization State On The Phone

    Software version—Version number of the Cisco IP Phone firmware. Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
  • Page 27: View The Network Status

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
  • Page 28: View The Status Messages On The Phone

    View the Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. You can view the following information: • Transaction status • Protocol Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 29: View The Reboot History

    To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 30: Lost Phone Connectivity

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 31 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 32: Calls

    Enter a number and pick up the handset. Make a Call with the Speakerphone Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 33: Make A Call With A Headset

    Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Procedure Enter the emergency number and lift the handset. Redial a Number You can call the most recently dialed phone number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 34: Speed Dial

    Make a Call with a Speed-Dial Code Before you begin Set up speed-dial codes on the phone web page or from your phone's Applications menu. Procedure Enter the speed-dial code and press Call. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 35: Configure A Speed Dial On A Line Key

    Configure a speed-dial key without using VID. Step 2 Change the focus to the line that you prefer. Step 3 Press the speed-dial key to make a call. The call is made with the line in focus. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 36: Use The Line In Focus To Check Speed-Dial Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 37: Answer A Call

    When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific line from the Preferences menu. However, you will always receive intercom and emergency calls, even when DND is turned on. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 38: Turn On Or Turn Off Dnd Using A Star Code

    Press PickUp to transfer an incoming call within your pickup group to your phone. Mute Your Call While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 39: Hold Calls

    • Ringing notification on the phone if a hold reminder is configured with phone web page Procedure Press Hold or Resume to resume the held call. Swap Between Active and Held Calls You can easily switch between active and held calls. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 40: Swap Between Active And Held Calls On The Cisco Ip Phone 7811

    Swap Between Active and Held Calls on the Cisco IP Phone 7811 The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Calls softkey. Also, If you have more than two calls, you see the Calls softkey.
  • Page 41: Retrieve A Call On Hold With Call Park

    Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls. Step 3 Press Dial to forward all calls to the specified number. Related Topics Phone Web Page, on page 10 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 42: Forward A Call In Specific Situations With The Phone Web Page

    If you don't want to talk, then transfer the call before the other person answers. You can also swap between both callers to consult with them individually before you remove yourself from the call. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 43: Consult Before You Complete A Transfer

    Add Another Person to a Call Procedure Step 1 From an active call, press Conference Step 2 Enter the phone number for the party you want to add and press Dial. Step 3 Press Conference. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 44: Conference With A Star Code

    During a recording, you see different recording icons on the Calls screen. The icon depends on the recording state: Table 3: Recording Icons Icon Meaning Recording in progress. Recording in (7811) Recording paused Recording paused (7811) Before you begin Your administrator enables your phone with call recording. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 45: Instant Message And Presence Contacts

    When you call someone on your IM&P contacts, their presence state is displayed in your call history. Procedure Step 1 Select IM&P. Step 2 Select a directory. Step 3 Select an entry. The entry shows the status of your contact. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 46: Change Your Presence State

    View All Calls on Your Primary Line You can have a list of current and missed calls display on your primary line. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 47: Answer The Oldest Call First

    If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call. Procedure Step 1 Press the line button for the shared line. Step 2 Press Barge or BargeSilent. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 48: Call Center Features

    Step 1 Press Agt status. Step 2 Highlight the Unavailable status. Step 3 Press Select. Step 4 When you are available again, press Agt status. Step 5 Highlight the Available status. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 49: Accept A Call Center Call

    Before you begin Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp Code. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 50: Trace A Call

    In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 51 Calls Escalate a Call to a Supervisor Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 52: Contacts

    You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 53: Search For A Contact In Your Broadsoft Directory (Simple Search)

    Enter your search criteria, and press Submit. Edit Your Contact Type in Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 54: Edit Your Broadsoft Directory Name

    Edit User ID of Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Select UserID. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 55: Edit Your Broadsoft Directory Password

    Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.
  • Page 56: Personal Address Book

    Step 3 Select Option > Search. Step 4 Enter the address entry to search for, and press Submit. You can only search by name (case insensitive). Search by number is not supported. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 57: Call A Contact In Your Personal Address Book

    The reverse name lookup acts when the phone cannot find a name using the service provider directory, Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory configuration. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 58 Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere) 4. LDAP Directory 5. XML Directory Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 59 Contacts Reverse Name Lookup for Incoming and Outgoing Calls Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 60: Recent Calls

    This can get overwritten in the Recents list. Procedure Step 1 Select a line to view. Step 2 Press Applications Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 61: Return A Recent Call

    Choose to view all recent calls, or to view a certain kind of recent call. • All Calls • Missed Calls • Received Calls • Placed Calls Step 5 Press Select. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 62: Create A Contact From A Recents Record

    Highlight the individual record or call group that you want to delete. Step 6 Press Delete entry. Step 7 Press Delete again to confirm. Step 8 Press Back. Delete All Call Records You can delete all call history records on your phone. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 63: Step 2 Press Applications

    Delete All Call Records Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Press Recents. Step 4 Select Option > delete All. Step 5 Press Delete again to confirm. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 64: Voicemail

    If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 65: Check For New Voice Messages

    When prompted, enter your voicemail credentials. Phone Behavior with Voicemail Setting This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 66: Phone Behavior With Voicemail And Missed Call Configuration Setting

    Missed Call Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 67 Voicemail Phone Behavior with Voicemail and Missed Call Configuration Setting Starting State Event LED Status After LED Turn Off Criteria Event No Voicemail, No No event LED Off Missed Call Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 68: Settings

    Select User preferences > Audio preferences > Ext (n) - Ring tone, where n= extension number. Step 3 Scroll through the list of ringtones and press Play to hear a sample. Step 4 Press Select softkey and then Set softkey to save a selection. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 69: Assign A Ring Tone To An Extension With The Phone Web Page

    If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value as number of rings after which call needs to be forwarded. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 70: Turn On Do Not Disturb For A Specific Line

    Select User preferences > Call Preference > Block anonymous call. Step 3 Select On if you want to block the call that does not have caller information, or select Off to allow the call. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 71: Block Your Caller Id Display

    Select User preferences > Call preference > Auto answer page. Step 3 Press On to enable the Auto answer page or press Off to disable Auto answer page. Step 4 Press Set to save the changes. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 72: Set Up Voicemail

    Step 4 Press Set to confirm the assigned number. Change the Display Mode This feature is supported on Cisco IP Phone 7821, 7841, and 7861. Procedure Step 1 Press Applications Step 2 Select User preferences >...
  • Page 73: Change The Date Format

    • Logo: Displays a logo as the phone screensaver. This image is added in the Logo URL field of the pone web page. • Lock—Displays a lock icon on the phone screen. • Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 74: Configure The Screen Saver With The Phone Web Page

    • Lock —Enables locking of the screensaver. Screen Saver Wait Amount of idle time before screen saver displays. Enter the number of seconds of idle time to elapse before the screen saver starts. Default: 300 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 75: Add A Logo As A Phone Background

    Procedure Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Contrast level. Step 3 Press the Navigation cluster up or down to increase or decrease the brightness. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 76: Adjust The Phone Screen Backlight

    Adjust the Phone Screen Backlight Step 4 Press Save. Adjust the Phone Screen Backlight You can adjust the backlight to make the phone screen easier to read. Backlights are not supported on the Cisco IP Phone 7811. Procedure Step 1 Press Applications Step 2 Select User preferences >...
  • Page 77: Set Password

    Step 3 Enter your current password in the Old password field. Step 4 Enter your new password in the New password and the Reenter new password fields. Step 5 Select Save. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 78: Accessories

    External Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 79: Standard Headsets

    Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 80 • When you connect only an analog headset to the phone, you can make your analog headset the preferred audio device. Procedure Step 1 Before you make or answer a call, press Headset. Step 2 (Optional) If you place a call, dial the number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 81 Accessories Swap Headsets While on a Call Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 82: Product Safety And Security

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 83: Ways To Provide Power To Your Phone

    This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 84: Compliance Information For Brazil

    However, there is no guarantee that interference will not occur in a particular installation. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 85: Cisco Product Security Overview

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.

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