Cisco 7800 Series Administration Manual page 172

Status Messages Fields
Message
File not found <Cfg File>
File Not Found <CTLFile.tlv>
IP Address Released
IPv4 DHCP Timeout
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
158
Description
The name-based and default configuration
file was not found on the TFTP Server.
This message displays on the phone when
the Cisco Unified Communications
Manager cluster is not in secure mode.
The phone is configured to release the IP
address.
IPv4 DHCP server did not respond.
Cisco IP Phone Troubleshooting
Possible Explanation and Action
The configuration file for a phone is created
when the phone is added to the Cisco
Unified Communications Manager
database. If the phone does not exist in the
Cisco Unified Communications Manager
database, the TFTP server generates a CFG
File Not Found response.
• Phone is not registered with Cisco
Unified Communications Manager.
You must manually add the phone to
Cisco Unified Communications
Manager if you are not allowing
phones to autoregister.
• If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
• If you are using static IP addresses,
check configuration of the TFTP
server.
No impact; the phone can still register to
Cisco Unified Communications Manager.
The phone remains idle until it is power
cycled or until you reset the DHCP address.
Network is busy: The errors should resolve
themselves when the network load reduces.
No network connectivity between the IPv4
DHCP server and the phone: Verify the
network connections.
IPv4 DHCP server is down: Check
configuration of IPv4 DHCP server.
Errors persist: Consider assigning a static
IPv4 address.