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Cisco 7800 Series Manual

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Your Phone

The Cisco IP Phone 7800 Series

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.
Figure 1: The Cisco IP Phone 7800 Series
The following table shows the major features for the Cisco IP Phone 7800 Series.
Table 1: Cisco IP Phone 7800 Series Major Features
Features
Screen
Lines
Fixed feature keys
Phone Setup, on page 5
Self Care Portal, on page 9
Power Requirements, on page 16
Energy Savings, on page 17
7811
Greyscale, no
backlight
1
8
7821
7841
Greyscale, with
Greyscale, with
backlight
backlight
2
4
9
9
7861
Greyscale, with
backlight
16
9
Your Phone
1

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Summary of Contents for Cisco 7800 Series

  • Page 1: Table Of Contents

    The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Figure 1: The Cisco IP Phone 7800 Series The following table shows the major features for the Cisco IP Phone 7800 Series. Table 1: Cisco IP Phone 7800 Series Major Features...
  • Page 2 Share a Network Connection with Your Phone and between phone and computer. Computer, on page 6 New and Changed Information for Firmware Release 12.5(1)SR3 All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Your Phone...
  • Page 3 Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2. New and Changed Information for Firmware Release 12.5(1)SR1 All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases.
  • Page 4 No updates were required for firmware release 12.1(1)SR1. New and Changed Information for Firmware Release 12.1(1) The following table shows the changes made for Firmware Release 12.1(1). Table 7: Cisco IP Phone 7800 Series User Guide Revisions for Firmware Release 12.1(1). Revision Updated Section...
  • Page 5: Phone Setup

    Your Phone Feature Support The following table shows the changes made for Firmware Release 11.0(1). Table 10: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.0(1). Revision Updated Section Added the following section for Problem Report Tool Report All Phone Issues , on page 20...
  • Page 6 Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen. Procedure Step 1 Unplug the phone from the network.
  • Page 7 Your Phone Connect with Activation Code Onboarding Before you begin Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use Procedure Step 1 Connect the phone SW port to the LAN with an Ethernet cable.
  • Page 8: Activate And Sign In To Your Phone

    Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 9: Self Care Portal

    You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
  • Page 10 Your Phone Speed-Dial Numbers Features Description Additional phones Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone.
  • Page 11: Buttons And Hardware

    • Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
  • Page 12 Buttons and Hardware Figure 3: Cisco IP Phone 7800 Series Buttons and Features The following table describes the Cisco IP Phone 7800 Series buttons and hardware. Table 12: Cisco IP Phone 7800 Series Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 13 Toggle the headset on. When the headset is on, the button is lit. To leave headset mode, you pick up the handset or select Speakerphone The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, and Access personal and corporate directories.
  • Page 14 Your Phone Softkey, Line, and Feature Buttons If a menu item has an index number, you can enter the index number with the keypad to select the item. Softkey, Line, and Feature Buttons You can interact with the features on your phone in several ways: •...
  • Page 15 Phone Icons Figure 4: Cisco IP Phone 7800 Screen The following table describes the Cisco IP Phone screen components. Table 14: Cisco IP Phone Screen Information At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons.
  • Page 16: Power Requirements

    Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A...
  • Page 17: Phone Firmware And Upgrades

    Your Phone Phone Firmware and Upgrades • Delta adapter (EADP-18VB B); Rating: 48 VDC 0.375A Phone Firmware and Upgrades Your phone comes pre-installed with firmware that is specific to the call control system. Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are not using your phone because the phone resets to use the new firmware.
  • Page 18: Additional Help And Information

    If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power shutdown. The Cisco IP Phone 7811 doesn't support Power Save or Power Save Plus. Related Topics...
  • Page 19 Your Phone Accessibility Features Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html...
  • Page 20 Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

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