Feature Configuration Best Practices; High Call Volume Environments; Multiline Environments - Cisco 7800 Series Administration Manual

Cisco IP Phone Administration
Note Codec negotiation involves two steps:
1. The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints
support the same set of codecs.
2. When the Cisco Unified Communications Manager gets the list of supported codecs from all phones
involved in the call attempt, it chooses a commonly supported codec based on various factors, including
the region pair setting.

Feature Configuration Best Practices

You can set up the phone features to suit your users' needs. But we have some recommendations for certain
situations and deployments that might help you.

High Call Volume Environments

In a high call volume environment, we recommend that you set up some features in a specific way.
Field
Always Use Prime Line
Actionable Incoming Call Alert
Show All Calls on Primary Line
Revert to All Calls

Multiline Environments

In a multiline environment, we recommend that you set up some features in a specific way.
Field
Always Use Prime Line
Actionable Incoming Call Alert
Administration Area
Device Information
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Administration Area
Device Information
Product Specific Configuration
Layout
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
Feature Configuration Best Practices
Recommended Setting
Off or On
For more information, see Field:
Always Use Prime Line, on page
120.
Show for all Incoming Call
Enabled
Enabled
Recommended Setting
Off
For more information, see Field:
Always Use Prime Line, on page
120.
Show for all Incoming Call
119