Set Up Monitoring And Recording - Cisco 7800 Series Administration Manual

Cisco IP Phone Administration
Procedure
Step 1
From Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2 Locate the IP phone that you want to configure.
Step 3
Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
Step 4 Select Save.
Step 5
Check the setting of the bridge:
a) Choose System > Service Parameters.
b) Select the appropriate Server and Service.
c) Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
d) Select Save.
Related Topics

Set Up Monitoring and Recording

The Monitoring and Recording feature allows a supervisor to monitor an active call silently. Neither party on
the call can hear the supervisor. The user may receive an audible alert during a call when it is being monitored.
When a call is secure, a lock icon displays. Callers may also receive an audible alert to indicate that the call
is being monitored. The connected parties may also receive an audible alert that indicates that the call is secure
and is being monitored.
When an active call is being monitored or recorded, the user can receive or place intercom calls; however, if
the user places an intercom call, the active call is put on hold. This action causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring session, the person being monitored
must resume the call.
For more information, see the monitoring and recording information in the documentation for your particular
Cisco Unified Communications Manager release.
The following procedure adds a user to the standard monitoring user groups.
Before you begin
The Cisco Unified Communications Manager must be configured to support Monitoring and Recording.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User.
Step 2
Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording user
groups.
Step 3 Click Add Selected.
Step 4
Click Add to User Group.
Step 5 Add the user phones to the list of Application Users controlled devices.
Cisco Unified Communications Manager
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
Documentation, on page xiii
Set Up Monitoring and Recording
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