Fsc/Erp Cross-Reference Table; Figure 3-3: General Troubleshooting Procedure - Overland Storage ARCvault Series Service Manual

Section 3
Using the Fault Code Table, note
number of the Error Recovery
Procedure (ERP).

3.2.1 FSC/ERP Cross-Reference Table

Table 3-1
ERP number to determine the correct procedure to use for resolving the problem:
3–2
Customer reports either a backup application failed or a
Fault Symptom Code (FSC) is being displayed .
Yes
Yes
ERP = 1?
No
ERP = 1
Yes
ERP = 2?
No
ERP=2
Yes
ERP = 3?
No
ERP=3
Yes
ERP = 4?
No
ERP=4
Yes
ERP = 5?
No
ERP=5
Yes
ERP = 6?
No
ERP=6
Yes
ERP = 7?
No
ERP=7
ERP=8

Figure 3-3: General Troubleshooting Procedure

lists the possible FSCs and accompanying messages and descriptions. Use the listed
START
No
FSC listed in
Fault Code Table?
Yes
FSC listed in
Fault Code Table?
No
Drive
R&R
Level 3
Escalation
New FSC
Found
Note fault code and error
message. Retrieve library trace.
Attempt to run standalone
cartridge-cycle and drive-cycle
diagnostics on library.
No
Passed?
Yes
Attempt to run read/write tests to
tape drive with known good
media.
No
Passed?
Yes
Verify system and application is at
appropriate revision levels and
has no defective hardware or
cabling.
No
Problem
Resolved?
Yes
END
(Resume normal operation)
10400025-101 10/2006