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Overland Storage ARCvault Series Service Manual

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ARCvault
™
Series
Autoloader/Library
Service Manual
Part Number 10400025-101
October 2006

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Summary of Contents for Overland Storage ARCvault Series

  • Page 1 ARCvault ™ Series Autoloader/Library Service Manual Part Number 10400025-101 October 2006...
  • Page 2 Overland Storage may make improvements or changes in the products or programs described in this manual at any time. These changes will be incorporated in new editions of this publication.
  • Page 3 About this Manual This service manual provides detailed information necessary for upgrading or repairing an Overland Storage ARCvault Series™ autoloader or library. It is designed to be used only by Overland-authorized service technicians. Product Documentation ARCvault product documentation and additional literature are available online at http://www.overlandstorage.com.
  • Page 4 For assistance configuring and using your ARCvault, search for help at: http://support.overlandstorage.com/ Our Overland Storage Technical Support staff is also available to assist you by phone at: 1 (877) 654-3429 (Toll-free and active only in US and Canada) 001 (858) 571-5555 x5 (Worldwide) They are available on normal business days, 6 AM through 5 PM (PT), excluding Overland holidays.

  • Page 5: Table Of Contents

    Table of Contents Section 1 - General Information 1.1 Safety ............................... 1-1 1.2 General Description ..........................1-2 1.3 Version Control ............................1-2 1.4 ARCvault Models Covered ........................1-2 1.5 Specifications ............................1-3 1.5.1 Physical Specifications ......................... 1-3 1.5.2 Technical Information ........................1-4 1.5.3 Reliability and Safety ........................
  • Page 6 Table of Contents 4.1.3 Replace Half-Height Drive ......................4-2 4.1.4 Reinstall the Drive ......................... 4-3 4.2 Replacing Drive Cover Assembly ......................4-4 4.2.1 Remove Old Assembly ......................... 4-4 4.2.2 Install New Assembly ........................4-4 4.3 Replacing A Media Magazine ......................4-4 4.4 Exchanging a Chassis ..........................
  • Page 7 List of Figures Section 1 - General Information Figure 1-1: ARCvault 24 Library ....................1-1 Section 2 - System Overview Figure 2-1: Location of Robotics Tie-Down Wire Underneath Library ........2-1 Figure 2-2: Tie-Down Removal....................2-2 Figure 2-3: Tie-Down Hole Locations (Top View)..............2-3 Figure 2-4: Tie-Down in Place .....................
  • Page 8 List of Figures Figure 4-7: ARCvault 24 Components to be Removed ............4-6 Figure 4-8: Retaining Screw Location..................4-7 Figure 4-9: Remove Air Dam....................... 4-9 Figure 4-10: Adding a Second Half-Height Drive ..............4-9 Figure 4-11: Attaching the Serial Y-Cable................4-10 viii Part Number 10400025-101 10/2006...
  • Page 9 List of Tables Section 1 - General Information Table 1-1: Service Manual Released Versions................1-2 Section 2 - System Overview Table 2-1: ARCvault OCP Security Levels ................2-13 Section 3 - Troubleshooting and FSCs Table 3-1: FSC/ERP Cross-Reference ..................3-3 Table 3-2: Error Recovery Procedures ..................
  • Page 10 List of Tables Part Number 10400025-101 10/2006...

  • Page 11: Section 1 - General Information

    General Information SECTION This section provides introductory information about the ARCvault Series 2U (Figure 1-1) tape archive units—ARCvault 12 Loader and ARCvault 24 Library. Included are performance specifications and characteristics, power requirements, available configurations, and list of recommended tools and test equipment.

  • Page 12: General Description

    Section 1 WARNING: It is recommended that a mechanical lifter (or at least two people) be used to raise and align the library to prevent injury during the installation into the rack. Es wird empfohlen, dass zum Anheben und Ausrichten der Library ein mechanisches Hebegerät (oder ein Minimum von zwei Personen) eingesetzt wird, um körperlichen Verletzungen bei der Installation ins Rack vorzubeugen.

  • Page 13: Specifications

    General Information 1.5 Specifications 1.5.1 Physical Specifications Library Configuration Maximum number of tape cartridges • 12 (ARCvault 12) • 24 (ARCvault 24) Number of media magazines • 1 (ARCvault 12) • 2 (ARCvault 24) Slots per magazine Number of Drives 1 full-height or half-height drive (upgradable to 2 half-height drives in the ARCvault 24) Number of I/E Element Slots...

  • Page 14: Technical Information

    Section 1 1.5.2 Technical Information Operational Specifications Mount time Less than 60 seconds, estimated Dismount time (excluding rewinding) Less than 60 seconds, estimated Inventory time (full including tape drives) Less than 3 minutes Rewind time (maximum / average) 98 / 49 sec Power Consumption Idle State 80 Watts / 223 BTUs / 288 KJ...

  • Page 15: Temperature, Humidity And Altitude

    General Information 1.5.4 Temperature, Humidity and Altitude Operating Dry Bulb Temperature -10°C to 40°C Temperature Gradient 1°C / min. (across the range) Temperature Shock 15°C (over 2 min.) Wet Bulb Temperature 26°C Relative Humidity 15% to 85% (noncondensing) Humidity Gradient 10% / hr.

  • Page 16: Vibration

    Section 1 Application X,Y,Z axes Transit/Storage (Packed—No Damage) Peak Acceleration 30 Gs Duration 30ms Wave Shape 1/2 sine pulses Application X,Y,Z axes Physical Drop Test (Packed—No Damage) Drop Test Distance 30 in. Application Per TAPPI T802om-91 1.5.6 Vibration Operating Sine Test (Within Spec—No Damage) Frequency Range 5–500–5Hz Amplitude...

  • Page 17: Electromagnetic Emissions

    General Information Air Transit Test (Packed—No Damage) Frequency Range 5–300Hz Profile Level 1.146 GRMS Duration 30 min. per axis Random Tests Per ASTM D4728-95 Application X,Y,Z axes 1.5.7 Electromagnetic Emissions Agency Standards US Std. 47 CFR, Part 15 Rules, Class A. Notation on Product Industry Canada (ICES) Industry Canada Rules, ICES-003, Class A.
  • Page 18 Section 1 1–8 10400025-101 10/2006...

  • Page 19: Section 2 - System Overview

    System Overview SECTION 2.1 Installation WARNING: Due to the weight of the unit, it is recommended that at least two people be used to lift the unit to prevent injury. 2.1.1 Shipping Tie-Down Wire CAUTION: A tie-down wire holds the shuttle and robotics in place for shipment and MUST be removed before operating the unit.

  • Page 20: Tie-Down Reinstallation For Shipment

    Section 2 Push In Pull Out Figure 2-2: Tie-Down Removal 4. Using the wire end closest to the front, gently pull the wire out. If necessary, feed the other wire end up into the unit as you pull out the front end. 5.

  • Page 21: Rack Considerations

    System Overview Tie-Down Holes Shuttle Motor Cable Figure 2-3: Tie-Down Hole Locations (Top View) 6. From the bottom, pull both ends of the tie-down wire simultaneously until tight, and then twist them together (Figure 2-4). Figure 2-4: Tie-Down in Place 7.

  • Page 22: Figure 2-5: Holes Used For Attaching Rails

    Section 2 Right Front Flange Retaining Screw Hole Mark 5/8" (1.6cm) 1/2" (1.3cm) Top Rail First Hole Mark 5/8" (1.6cm) Hole 5/8" (1.6cm) Bottom Rail Hole Mark Figure 2-5: Holes Used for Attaching Rails b. Mark the top and bottom holes of the set for the rail screws. c.

  • Page 23: Figure 2-7: Attaching Outside Rails

    System Overview Rear Flanges Front Flanges Bar Nut Adjustment Nuts Clip Nut Figure 2-7: Attaching Outside Rails 5. Attach two clip-nuts to the retaining screws holes on the front rack flanges. 6. Move the slides all the way forward to assist with the installation of the unit. 7.

  • Page 24: Removing Arcvault Library For Service

    Section 2 2.1.2.2 Removing ARCvault Library for Service 1. Power off the unit and remove the power cord. See “Power-Off Process” on page 2-8 for details. 2. Label and remove all wiring and cables in the rear. 3. Loosen the two retaining screws in the hinge area inside the doors. 4.

  • Page 25: Power Management

    System Overview Power Cord SCSI Cable Ethernet SCSI Terminator Figure 2-10: ARCvault Basic Cabling 1. Connect the LVD SCSI cable to one of the SCSI ports and the other end to your system. 2. Attach the SCSI terminator to the remaining open SCSI port. 3.

  • Page 26: Power-Off Process

    Section 2 3. The POST process begins and displays the Startup screen (Figure 2-12). Figure 2-12: POST Startup Logo Screen NOTE: You can press the Continue button on the Startup screen to view the Default screen. However, the ARCvault will not allow any changes to its settings until POST completes. After approximately 50 seconds, the unit automatically displays the Default menu screen (Figure 2-13).

  • Page 27: Arcvault Ocp Software Maps

    System Overview • A Back or Cancel button is always available on the bottom right of all secondary or lower screens to return you to the previous screen. • When the library is powered off but still plugged in, the OCP glows blue. Tapping the OCP starts the power on cycle.

  • Page 28: Remote Management Utility

    Section 2 Figure 2-15: ARCvault 24 OCP Software Map 2.4.2 Remote Management Utility The ARCvault RMU is an interface built into the ARCvault library and provides remote access to and configuration of the library through an Ethernet port. It hosts a dedicated, protected Internet site that can be accessed by a web browser using the IP address assigned to the ARCvault unit.

  • Page 29: Arcvault Rmu Software Map

    System Overview The RMU default Login page uses Java-based encrypted HTTP authentication that encrypts the password sent to the unit. The RMU firmware uses standard HTML-based pages that are served to a web browser. The pages consist of two frames—a top navigational frame and a lower data frame. 2.4.2.1 ARCvault RMU Software Map Figure 2-16: ARCvault 12 RMU Software Map 2–...

  • Page 30: Password Protection

    Section 2 Figure 2-17: ARCvault 24 RMU Software Map 2.5 Password Protection For added protection, the library lets you assign different levels of security using passwords: • The OCP touch screen has User and Service security using 4-digit numeric passwords. •...

  • Page 31: Tape Magazines

    System Overview Table 2-1 shows the different OCP security levels, the access point that prompts for a password, and the scope of access. Table 2-1: ARCvault OCP Security Levels Type Level Controls this Access Description User • Power > Power Off Library Controls access to the power, media magazines, and the movement of the media inside the unit.

  • Page 32: Figure 2-19: Arcvault 24 Normal Slot Numbering

    Section 2 In the ARCvault 24, when no I/E Element is enabled (Figure 2-19), the slot numbering starts in the left magazine and continues with the right magazine. Left Magazine Handle Handle Right Magazine Figure 2-19: ARCvault 24 Normal Slot Numbering When a single-slot I/E Element is enabled on an ARCvault 24, the first slot is used for it and labeled “ie.”...

  • Page 33: I/E Element

    System Overview 2.6.2 I/E Element The ARCvault 24 is configurable so that you can add or remove tape cartridges without stopping the library using the I/E Element. This feature is available only on the left magazine. There are two variations: •...

  • Page 34: Full-Magazine I/E Element

    Section 2 The bottom front slot and handle that form the single-slot I/E Element assembly is removed (Figure 2-23). The remainder of the magazine (11 slots) stays in the library. Figure 2-23: Removing Single-Slot I/E Element Once the I/E Element is out of the unit, media can be removed or inserted (Figure 2-24).

  • Page 35: Section 3 - Troubleshooting And Fscs

    Troubleshooting and FSCs SECTION This section provides some troubleshooting information and a list of Fault Symptom Codes (FSCs) for the ARCvault library that may be displayed when there is a possible malfunction. A descriptive message and instructions for clearing the fault accompany each FSC. 3.1 Possible Problems An incorrect installation or configuration can cause platform problems.

  • Page 36: Fsc/Erp Cross-Reference Table

    Section 3 START Customer reports either a backup application failed or a Fault Symptom Code (FSC) is being displayed . New FSC Found Using the Fault Code Table, note FSC listed in Note fault code and error number of the Error Recovery Fault Code Table? message.

  • Page 37: Table 3-1: Fsc/Erp Cross-Reference

    Troubleshooting and FSCs Table 3-1: FSC/ERP Cross-Reference Message ERP Description “Serial Port Initialization Error” The serial port controller on the library controller card failed to initialize during POST. “NVRAM Update Error” The Non-Volatile RAM did not update during POST. “Non-Volatile Configuration Save The Non-Volatile RAM configuration did not save Error”...
  • Page 38 Section 3 Table 3-1: FSC/ERP Cross-Reference Message ERP Description 3002 “Picker Tach Errors” The library picker motor has reported excessive tach errors. 3011 “Bin Fetch Failure” The library failed to fetch a cartridge from a slot and all retries were exhausted. 3012 “Bin Stow Failure”...
  • Page 39 Troubleshooting and FSCs Table 3-1: FSC/ERP Cross-Reference Message ERP Description 305f “Invalid bin number” During cartridge cycle or drive cycle diagnostics, the library firmware detected an invalid slot selection. This condition indicates a diagnostic firmware error. 3060 “Cart blocking vertical” The library detected an unexpected cartridge ejected from the drive when the shuttle is not in front of the drive.
  • Page 40 Section 3 Table 3-1: FSC/ERP Cross-Reference Message ERP Description 3306 “Cart stuck halfway in shuttle” The library firmware detected a cartridge stuck halfway in the shuttle - an unrecoverable hardware condition. 3500 “Vertical Elevator Jammed” The library vertical motor was stalled/jammed during a vertical move operation.

  • Page 41: Error Recovery Procedures

    Troubleshooting and FSCs 3.2.2 Error Recovery Procedures Use the following 10 troubleshooting ERP flowcharts to diagnose the problem that caused the FSC. Table 3-2 lists ERP codes and the possible problem area. This list includes only those procedures that can be safely performed by an end user. Table 3-2: Error Recovery Procedures ERP # Possible Problem Area...

  • Page 42: Figure 3-4: Error Recovery Procedure 1-Defective Chassis

    Section 3 ERP = 1 Reboot the library and retry the operation that produced the FSC. New FSC No FSC displayed? Same FSC 1. Turn off power to the library . 2. Wait 5 seconds. 3. Power up the library. 4.

  • Page 43: Figure 3-5: Error Recovery Procedure 2-Defective Chassis Or Drive

    Troubleshooting and FSCs ERP=2 Reboot the library and retry the operation that produced the FSC. New FSC No FSC displayed? Same FSC 1. Turn off power to the library . 2. Wait 5 seconds. 3. Power up the library. 4. Retry the operation that produced the fault code.

  • Page 44: Figure 3-6: Error Recovery Procedure 3-User Configuration Error

    Section 3 ERP=3 Instruct the customer on the correct value to enter for their library configuration. displayed? Chassis R&R (Resume normal operation) Figure 3-6: Error Recovery Procedure 3—User Configuration Error ERP=4 Correct the condition indicated by the fault code and retry the operation.

  • Page 45: Figure 3-8: Error Recovery Procedure 5-System Or Application Error

    Troubleshooting and FSCs ERP=5 Verify that the system, drivers, and backup application are supported configurations running at the current version, then retry the operation. displayed? Level 3 Escalation (Resume normal operation) Figure 3-8: Error Recovery Procedure 5—System or Application Error 3–...

  • Page 46: Figure 3-9: Error Recovery Procedure 6-Defective Media Or Chassis

    Section 3 ERP=6 Reboot the library to attempt to clear the fault condition. New FSC Same FSC displayed? No FSC Select a different piece of media and retry the move operation. Same FSC New FSC displayed? No FSC Remove the defective media from the library.

  • Page 47: Figure 3-10: Error Recovery Procedure 7-Defective Media, Chassis, Or Drive

    Troubleshooting and FSCs ERP=7 Reboot the library to attempt to clear the fault condition. New FSC Same FSC displayed? No FSC Chassis/ Select a different piece of media Drive R&R and retry the fetch/stow operation. Same FSC New FSC Try the move operation to/ displayed? from a different drive or slot.

  • Page 48: Figure 3-11: Error Recovery Procedure 8-Defective Media Or Drive

    Section 3 ERP=8 Reboot the library to attempt to clear the fault condition. New FSC Same FSC displayed? No FSC Retry the drive fetch/stow operation with a different piece of media. Same FSC New FSC displayed? No FSC Remove the defective media from the library.

  • Page 49: Figure 3-12: Erp Chassis Vs. Tape Drive Erp

    Troubleshooting and FSCs Chassis/ Drive R&R Remove the suspected tape drive assembly from the library and inspect for visible damage. Replace tape drive Damaged? assembly. Swap drives to check Problem Dual Drives? drive vs. position. with same physical Retry the operation. drive? Inspect the chassis assembly interconnect cabling for visible...

  • Page 50: Tape Drive Removal

    Section 3 Level 3 Escalation Save a Library Trace at the point of failure. Save all system information, version information, system logs, and application logs . Notify technical support and wait for patch. Apply library or system patch. Problem resolved? (Resume normal operation) Figure 3-13: Level 3 Escalation ERP 3.3 Tape Drive Removal...

  • Page 51: Touch Screen Overrides

    Troubleshooting and FSCs Power Switch AC Receptacle Thumbscrews Drive Cover SCSI Ports Ethernet Figure 3-14: ARCvault Drive Access 4. Loosen the two thumbscrews on the sides of the drive cover. 5. Remove the drive cover. a. Gently pull the drive cover out and hold it approximately 2 inches (5cm) below the unit (Figure 3-15).

  • Page 52: Touch Screen Forced Recalibration

    Section 3 3.4.1 Touch Screen Forced Recalibration 1. Cycle the unit’s power. 2. At the startup screen, press the following sequence: a. Upper right corner b. Lower left corner c. Upper left corner d. Lower right corner 3. Following the on-screen instructions, press the boxed X at the lower left of the screen, and then press the boxed X at the upper right.

  • Page 53: Section 4 - Adding Or Replacing Components

    Adding or Replacing Components SECTION There are four components in the ARCvault library that are replaceable: • Tape Drive • Drive Cover Assembly (with exhaust fan) • Media Magazine • Chassis Also, in ARCvault 24 libraries with a half-height drive, one component can be added: •...

  • Page 54: Replace Full-Height Drive

    Section 4 Power Cables Left Guide SCSI Cable Serial Cable Fan Cable Connector Right Guide Drive Cover Figure 4-2: Drive Cover SCSI and Fan Cables 6. Unplug the power and serial cables from the drives and position them off to the right. 7.

  • Page 55: Reinstall The Drive

    Adding or Replacing Components 3. Slide the old drive out of the guides leaving the other drive or air dam in place. If necessary, loosen the screws on the other drive or air dam. 4. Slide the new drive into the guides. 5.

  • Page 56: Replacing Drive Cover Assembly

    Section 4 4.2 Replacing Drive Cover Assembly The drive cover assembly includes the exhaust fan (Figure 4-5). Should the fan or wiring fail, replace the entire assembly. Figure 4-5: Drive Cover Assembly 4.2.1 Remove Old Assembly 1. At the OCP, press Power > Power Off Library to power down the unit. 2.

  • Page 57: Exchanging A Chassis

    Adding or Replacing Components Left Right Figure 4-6: Left and Right Media Magazines CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly being damaged. Also, don’t hold a magazine by just the handle; use both hands to support it. 1.

  • Page 58: Removing Magazines

    Section 4 Magazines Drive Assembly Figure 4-7: ARCvault 24 Components to be Removed 4.4.1.1 Removing Magazines CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly being damaged. Also, don’t hold a magazine by just the handle; use both hands to support it. 1.

  • Page 59: Removing Drive Assembly

    Adding or Replacing Components Retaining Screw Figure 4-8: Retaining Screw Location 4. Remove the ARCvault unit from the rack and place it on a secure, flat surface. NOTE: Early models require a tool (such as a screwdriver) to release the safety catches. 4.4.1.3 Removing Drive Assembly 1.

  • Page 60: Reinstall Unit In Rack

    Section 4 IMPORTANT: Be sure all wiring is secure in the space behind the drive assembly and not caught between it and the drive cover assembly when reseating the drive cover. 4.4.2.3 Reinstall Unit in Rack 1. Reinstall the ARCvault unit into the rails in the rack. 2.

  • Page 61: Installing The New Drive

    Adding or Replacing Components 2. Remove the drive cover (Figure 4-2). a. Gently pull the drive cover out and hold it down about 2 inches (5cm) below the unit. b. Unplug the fan wiring from the fan connector. c. Unplug the SCSI cable from the drives. d.

  • Page 62: Reinstalling The Drive Assembly

    Section 4 4.5.3 Reinstalling the Drive Assembly CAUTION: You MUST connect the BLACK serial cable to the TOP drive and the WHITE serial cable to the BOTTOM drive for the unit to operate correctly. 1. With the wiring positioned off to the right, slide the drive assembly back into the proper bay.

  • Page 63: Section 5 - Firmware Update

    Firmware Update SECTION When using FTP to update the firmware, use one of the following two procedures. 5.1 Using a Local FTP Server 1. Download the latest firmware from the Overland website to a local computer. 2. Using either an FTP software program or a web browser, access the Upload folder located at the IP address of the ARCvault unit.
  • Page 64 Section 5 8. In the Update Library Firmware Using FTP area, verify that the Remote FTP Server is selected and click Start The Update. Both the web page and front touch screen show the progress of the upgrade. Wait approximately 2 minutes while the CRC is verified, the BIN file is installed, and the CRC is reverified.

  • Page 65: Index

    Index adding a second drive ..........OCP touch screen agency standards ........... displaying errors ..........ARCvault software maps ........overview ............software maps ..........Overland Technical Support ........ i-iv BTU heat load ............passwords ............2-12 power on/off ......................chassis replacement conventions ............
  • Page 66 Index IX– 2 Part Number 10400025-101 10/2006...

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