Warranty Claims; Policy & Procedures - ergoline SUNRISE 480 Turbo Power Operating Instructions Manual

JK-Products, Inc. – Limited Warranty
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17.2

Warranty Claims

17.2.1 Policy & Procedures
1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under intend-
ed normal use as described in the unit's Operation and Instruction Manual,
you may then have established cause to file a Warranty Claim.
NOTE:
Both the tanning system and legal registered owner must
meet the criteria established under JK Products, Inc. Limited
Warranty as described in this manual before any Warranty
Claim will be considered.
2. Where to call to place a Warranty Claim:
JK-Products, Inc. is supported nationwide by an extensive dealer/distributor
network through whom the majority of our units are sold. These deal-
ers/distributors are required by contract to stock sufficient parts to meet the
various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must locate
the name and phone number of the dealer/distributor through whom you pur-
chased your unit. Normally this information can be easily located either on
your paid invoice or other proof of purchase documentation that you received
when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and
date unit was purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then supply
you with the part(s) and proper instructions to return your unit to working or-
der.
Each dealer/distributor has their own internal procedure for handling Warranty
Claims and credits.
NOTE:
JK-Products, Inc., the manufacturer, does not involve itself in
the direct handling of a Warranty Claim except where mitigat-
ing circumstances apply and where required by law.
NOTE:
If a part returned to Global Service USA proves to be opera-
tional and not defective, or if product code numbers on part
do not correspond with individual unit date on file with Global
Service USA, then a 30% restocking fee will be charged in
addition to the retail purchase price of part.
Acknowledgment of the Agreement is not required for acceptance of the fore-
going stipulations.
You must comply to the instructions and warnings under chapter:
4.1 Intended use

5.1 Prohibited usage

6.1 What you must do to avoid serious harm
