Lightspeed Redcat Access User Manual page 43

TROUBLESHOOTING
• Check volume level of the system. Make sure that the microphone volume level on
the Flexmike is not turned down all the way. Slowly turn up the volume level while
talking into the microphone.
• If an Activate Station or Media Connector is registered (paired) with the Topcat, make
sure that the volume level of the Activate or the Media Connector is not turned down
all the way. Slowly turn up the volume level while talking into the microphone.
PROBLEM: Activate app shows message "Activate Station is out of range or has no
power":
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate Station are
having trouble communicating, usually due to range between the mobile device and
the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station. Walk up to
the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for IOS, double
tap the Home button on your iOS device, then swipe up the Activate app to close
it. For Android, launch the Recent Applications menu, scroll to find the Activate
app, then swipe the app to the right to quit. Re-open the app and it should connect
automatically.
PROBLEM: Activate app shows "No Response from the Classroom Audio System"
SOLUTION:
• This indicates the app is not communicating with the Access amplifier, usually due to
loss of communication between the Activate and the amplifier.
• Make sure the Access amplifier is plugged into power and is powered on.
• If it does not automatically reconnect when the amplifier is powered on, try force
quitting the app: for IOS, double tap the Home button on your iOS device, then swipe
up the Activate app to close it. For Android, launch the Recent Applications menu,
scroll to find the Activate app, then swipe the app to the right to quit. Re-open the
app and it should connect automatically.
If you review these instructions and still have questions, call Lightspeed Technical
Services at 800.732.8999, 5 a.m. – 5 p.m., PST. Customers outside the U.S. should
contact their local reseller.
CONT'D
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