Page 1 RS/6000 44P Series Model 270 Service Guide SA38-0572-02...
Page 2 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 3: Table Of Contents
Contents Safety Notices . . xi Electrical Safety . xii Laser Safety Information . . xii Data Integrity and Verification . . xv About This Book . . xvii ISO 9000 . . xvii Online Publications . . xvii Related Publications . .
Page 4 Electronic Service Agent . 25 Chapter 3. Maintenance Analysis Procedures (MAPs) . . 27 Quick Entry MAP . . 27 Quick Entry MAP Table of Contents . . 28 MAP 1020: Problem Determination . . 34 Purpose of This MAP. .
Page 5 Step 1540-15 . . 63 Step 1540-16 . . 64 Step 1540-17 . . 65 Step 1540-18 . . 66 Step 1540-19 . . 66 Step 1540-20 . . 67 Step 1540-21 . . 67 Step 1540-22 . . 67 Step 1540-23 .
Page 6 Serial Port Selection Menu . 168 Serial Port Speed Setup Menu . . 169 Telephone Number Setup Menu . . 169 Call-Out Policy Setup Menu . . 171 Customer Account Setup Menu . . 172 Call-Out Test . . 172 Service Processor Functions .
Page 7 Multiboot Menu . . 210 Select Boot Device . . 211 Configure Nth Boot Device . 213 Utilities . . 214 Set Password and Unattended Start Mode . . 215 SCSI Spin Up . . 216 Display Error Log . 216 Remote Initial Program Load Setup .
Page 8 Removal of I/O Board . . 254 Replacement of I/O Board . 256 Power Supply . . 257 Removal of Power Supply. . 257 Replacement of Power Supply . . 259 Operator Panel . . 260 Removal of Operator Panel . .
Page 9 IBM 7852-400 DIP Switch Settings . . 296 Xon/Xoff Modems . 296 Ring Detection . 297 Terminal Emulators . . 297 Recovery Procedures . . 297 Transfer of a Modem Session . 297 Recovery Strategy . . 298 Prevention Strategy .
Page 10 Service Guide...
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 45 v 45 v 223 v 257 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 12: Electrical Safety
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Page 13 CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 IEC 825:1984 CENELEC EN 60 825:1991 The optical drive in this system unit is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Page 14 Service Guide...
Page 15: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 16 Service Guide...
Page 17: About This Book
Online Publications RS/6000 publications are available online. To access the online books, visit our Web site at: http://www.rs6000.ibm.com/resource/hardware_docs/ Related Publications The following publications provide additional information about your system unit: v The System Unit Safety Information Guide, order number SA23-2652, contains translations of safety information used throughout this book.
Page 18: Trademarks
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: v AIX v IBM v e (logo) v PowerPC v PowerPC Reference Platform v pSeries v RS/6000 Other company, product, and service names may be trademarks or service marks of others.
Page 19: Chapter 1. Reference Information
Chapter 1. Reference Information This chapter provides an overview of the system, including system unit locations, location codes, and environmental specifications. System Unit Locations Front View with Media Door Removed CD-ROM Drive Disk Drives Diskette Drive Operator Panel...
Page 20: Rear View
Rear View Service Guide...
Page 21 Power Supply LED Power Supply Test Switch Power Connector Serial Connector S1 Serial Connector S2 AUI Ethernet Connector Tablet Connector Keyboard Connector Mouse Connector Audio Line Out Audio Line In RJ45 Ethernet Connector Parallel Connector External SCSI Connector PCI Slot 5 (32-bit) PCI Slot 4 (32-bit) PCI Slot 3 (32-bit) PCI Slot 2 (64-bit)
Page 22: I/O Board Component Locations
I/O Board Component Locations Service Guide...
Page 23 Operator panel power connector Operator panel audio connector I/O fan connector I/O board connector to system board VPD module connector ESP external connector Internal SCSI connector J8, J9 64-bit PCI connectors CD-ROM audio connector Battery Socket J12, J13, J14 32-bit PCI connectors Service processor external connector Power connector Diskette drive connector...
Page 24: Scsi Ids And Bay Locations
SCSI IDs and Bay Locations Index Bay Location Drive Name SCSI ID Bay D2 CD-ROM SCSI ID 1 Bay D3 Media device SCSI ID 0 Bay D1 Diskette drive Non-SCSI Bay D4 Disk drive SCSI ID 9 Bay D5 Disk drive SCSI ID 8 Note: The SCSI bus IDs listed are the recommended values.
Page 25: System Board Locations
System Board Locations System board connector to I/O board Memory card 2 connector Memory card 1 connector Power supply connector Processor card connector #1 (Primary) Power supply connector Processor card connector #2 Memory Card Locations Slot J15 Slot J16 Slot J13 Slot J14 Slot J12 Slot J11...
Page 26: Operator Panel
Operator Panel Power-On Switch Reset Switch Power-On LED Disk Drive Activity LED Display Headset Receptacle Microphone Receptacle Service Guide...
Page 27: System Cables
System Cables Power Power Supply Power Supply CD ROM CD ROM Audio SCSI Power Media Media Device Device SCSI Power Diskette Data Power SCSI Operator Operator Panel Panel System Board System Board Audio Disk Disk Drives Drives Backplane I/O Board I/O Board Note: P3 cable goes into designated socket J19.
Page 28: Aix Location Codes
v The - (dash) separator character represents a normal structural relationship where the child is a separate physical package and it plugs into (or is connected to) the parent. For example, P1-C1 is a processor card (C1) plugged into a planar (P1), or P1-M1 is a memory card (M1) plugged into a planar (P1).
Page 29 For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9, A-H, J-N, P-Z (O, I, and lower case are omitted) and are equal to the parent bus’s ″ibm, aix-location″ open firmware property. The possible values for CD depend on the adapter/card: v For pluggable PCI adapters/cards, CD is the device’s devfunc number (PCI device...
Page 30 For integrated adapters, EF-GH is the same as the definition for a pluggable adapter. For example, the location code for a diskette drive is 01-D1-00-00. A second diskette drive is 01-D1-00-01. For SCSI devices, the location code is defined as follows: AB-CD-EF-G,H | | | | | | | | | Logical Unit address of the SCSI Device...
Page 31: Aix And Physical Location Code Reference Table
01-D1 Diskette adapter 01-R1 Parallel port adapter 01-S1 Serial port 1 adapter 01-S2 Serial port 2 adapter 01-S3 Serial port 3 adapter 01-K1 Keyboard adapter v Device attached to SCSI controller 10-60-00-4,0 Device attached to integrated SCSI controller 1: AIX and Physical Location Code Reference Table Physical Location Location...
Page 32 Physical Location Location Codes Codes Internal SCSI P2/Z1 10-60 Diskette Drive 01-D1 P2/D1 Processor Card P1-C2 Processor Card (primary) P1-C1 Memory Card P1-M1 Memory Card P1-M2 Operator Panel P2/L1 I/O Fan P2/F2 Service Guide...
Page 33 AIX Location Physical Physical Logical FRU Name Code Location Code Connection Identification Central Electronics Complex (CEC) System board 00-00 Processor card 1 00-00 and 00–01 P1-C1 Processor CPU ID proc0 (2–way card) connector J6 and proc1 (2-way card) Processor card 2 00-02 and 00–03 P1-C2 Processor...
Page 34 AIX Location Physical Physical Logical FRU Name Code Location Code Connection Identification Serial Port 2 01-S2 P2/S2 I/O board 0x0218 connector J23 Parallel Port 01-R1 P2/R1 I/O board 0x0378 connector J27 AUI Ethernet Port 10-80 P2/E1 I/O board Host Bridge ID00, connector J20 Device 06 RJ45 Ethernet...
Page 35: Specifications
AIX Location Physical Physical Logical FRU Name Code Location Code Connection Identification I/O fan connector P2/F2 Fan connector J3 at system board CEC fan P2/F1 Fan connector connector J21 at system board Operator Panel Operator panel I/O board connector J1 Operator panel P2/L1 I/O board...
Page 36: Weight
Weight Configuration-dependent Operating Environment - Class B v Temperature - 16° to 32°C (60° to 90°F) v Humidity - 8% to 80% noncondensing v Maximum Altitude - 2135 m (7000 feet) Power Source Loading v Typical EMC Configuration - 0.3 kVA v Maximum - 0.5 kVA Power Requirements v Typical - 275 watts...
Page 37: Power Cables
Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets. Power cables used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA). These power cords consist of the following: v Electrical cables, Type SVT or SJT.
Page 38: Service Inspection Guide
Service Inspection Guide Perform a service inspection on the system when: v The system is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that may affect the safe operation of the equipment.
Page 39: Chapter 2. Diagnostics Overview
Chapter 2. Diagnostics Overview Model 270 systems use an integrated set of software diagnostic procedures to facilitate isolation of failing components and system maintenance. This book, along with the RS/6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems, are the basis of the diagnostic procedures for the system.
Page 40: Checkpoints
The Power MAP deals with isolation of components to diagnose a power problem. The nature of power problems can be related to powering up and down the system, or power failures that occur after power is turned on. The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods.
Page 41: Fru Isolation
Error Codes If a fault is detected, an 8-digit error code is displayed in the operator panel display. A location may be displayed at the same time on the second line of the display. Checkpoints can become error codes if the system fails to advance past the point at which the code was presented.
Page 42: Using The Service Processor And Electronic Service Agent Features
Using the Service Processor and Electronic Service Agent Features The service processor and Electronic Service Agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment. In combination, the two features provide a flexible solution to automated system maintenance.
Page 43: Electronic Service Agent
Unlike the Electronic Service Agent, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems. Prior to installing the Electronic Service Agent feature, ensure that you have the latest level of system firmware.
Page 44 Service Guide...
Page 45: Chapter 3. Maintenance Analysis Procedures (Maps)
Chapter 3. Maintenance Analysis Procedures (MAPs) This chapter contains maintenance analysis procedures (MAPs). Notes: 1. When possible, run online diagnostics in service mode. Online diagnostics perform additional functions, compared to standalone diagnostics. This ensures that the error state of the system is captured in NVRAM (non-volatile random access memory) for your use in fixing the problem.
Page 46: Quick Entry Map Table Of Contents
Quick Entry MAP Table of Contents Problem Description Page No. Service Actions System Stops With an 8-Digit Number Displayed System Stops With a 4-Digit Number Displayed System Stops With a 3-Digit Number Displayed System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel.
Page 47 Symptom Action If the number displayed has the format ″E0xx″ The system stops and a 4-digit number is displayed in the operator panel display or on then go to “Service Processor Checkpoints” on the console. page 71. If the number displayed is in the range ″E1xx-EFFF″, make note of any location code that is displayed on the second line of the operator panel.
Page 48 Symptom Action All display problems. v If using a graphics display: 1. Go to the problem determination procedures for the display. 2. If you do not find a problem, replace the display adapter. 3. If you do not find a problem, suspect the I/O board.
Page 49 Symptom Action The system POST indicators are displayed on Go to “Boot Problems/Concerns” on page 90. the system console; the system pauses and then restarts. The term ″POST indicators″ refers to the icons (graphic display) or device mnemonics (ASCII terminal) that appear during the power-on self-test (POST).
Page 50 Symptom Action No codes are displayed on the operator panel Reseat the operator panel cable. If the problem is within a few seconds of turning on the not resolved, replace these parts in the following system. The operator panel is blank before order: the system is powered on.
Page 51 Symptom Action The System Management Services menu is The device or media you are attempting to boot displayed. from may be faulty. 1. Check the SMS error log for any errors. To check the error log: a. Choose error log from the utilities menu. b.
Page 52: Map 1020: Problem Determination
MAP 1020: Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to MAP 0020 in the RS/6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems.
Page 53: Step 1020-1
Step 1020-1 The following steps analyze a failure to load the diagnostic programs. Note: You are asked questions regarding the operator panel display. You are also asked to perform certain actions based on displayed POST indicators. 1. Insert the diagnostic CD-ROM into the CD-ROM drive. 2.
Page 54 Symptom Action The system stopped and a POST indicator is If the POST indicator represents: displayed on the system console and an 8-digit v Memory, record error code M0MEM002. error code is not displayed. v Keyboard, record error code M0KBD000. v SCSI, record error code M0CON000.
Page 55: Step 1020-2
Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column. Keyboard Type Action Type 101 keyboard (U.S.). Identify by the size of Record error code M0KBD001;...
Page 56: Step 1020-3
Step 1020-3 Take the following actions: 1. Find the 8-digit error code in Chapter 5, “Error Code to FRU Index”, on page 93. Note: If the 8-digit error code is not listed in Chapter 5, “Error Code to FRU Index”, on page 93, look for it in the following: v Any supplemental service manual for the device v The diagnostic problem report screen...
Page 57: Map 1240: Memory Problem Resolution
MAP 1240: Memory Problem Resolution Note: The firmware checkpoint that sent you here could be one of the following: E122, E213, E214, E218, E220 or E3xx. These checkpoints are referred to as ″a memory checkpoint″ in this MAP. Purpose of This MAP This MAP is used to troubleshoot a problem during the memory test when the system stops at a memory checkpoint and no error code is displayed on the operator panel.
Page 58: Step 1240-1
It is acceptable to have two partially populated memory cards in the system. The first memory card does not have to be fully populated before memory on the second memory card can be installed and used. Memory modules, on the other hand, must be installed in matched (size and speed) pairs.
Page 59: Step 1240-3
Step 1240-3 1. Turn off the power. 2. Remove the memory card from slot J2. 3. Install the memory card that was removed from slot J3 in its original location. 4. Turn on the power. Does the system stop with a memory checkpoint displayed on the operator panel? Tag the memory card you removed from slot J2 as ″suspect bad″...
Page 60: Step 1240-6
Step 1240-6 One of the FRUs remaining in the system unit is defective. 1. Turn off the power. 2. Exchange the following FRUs in the order listed. a. System board b. Processor card(s) 3. Turn on the power. Does the system stop with a memory checkpoint displayed on the operator panel? Go to ″Map 0410: Repair Checkout″...
Page 61: Step 1240-8
Step 1240-8 1. Turn off the power. 2. Install one pair of memory modules. 3. Turn on the power. Does the system stop with a memory checkpoint displayed on the operator panel? Repeat this step until all the memory modules are installed and tested. If all the memory modules have been installed, reseating the memory modules on the memory card has corrected the problem.
Page 62: Step 1240-10
Step 1240-10 One of the FRUs remaining in the system unit is defective. 1. Turn off the power. 2. Exchange the following FRUs in the order listed. a. Memory card b. System board c. Processor card(s) 3. Turn on the power. Does the system stop with a memory checkpoint displayed on the operator panel? Go to ″Map 0410: Repair Checkout″...
Page 63: Map 1520: Power
MAP 1520: Power Notes: 1. This is not a start-of-call MAP. Use this Power MAP only if you have been directed here from a MAP step in the RS/6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems. 2. The system unit has power LEDs located on the operator panel and the power supply.
Page 64: Step 1520-1
Step 1520-1 You might have been directed to this MAP for several reasons: 1. There is no indication of activity when the power-on switch on the operator panel is pressed. None of the power LEDs light and none of the fans, including the fan in the power supply, start to turn.
Page 65: Step 1520-4
Step 1520-4 The power supply is working normally. 1. Unplug the power cord from the system unit. 2. Press and hold the power-on switch on the operator panel for a few seconds to discharge the power supply. 3. Plug the power connectors (P1, P2, P3, P4, P5 and P6) into the power supply. 4.
Page 66: Step 1520-7
Step 1520-7 Either the processor card, system board, I/O board, or power supply is defective. To test each FRU, exchange the FRUs that have not already been exchanged in the following order: 1. Processor card 2. System board 3. I/O board 4.
Page 67: Step 1520-8
Step 1520-8 One of the parts that you removed or disconnected is probably defective. Install or connect the parts one at a time in the following order to identify the failing part: 1. Processor card 2. Memory card(s) 3. Front cooling fan 4.
Page 68: Map 1540: Minimum Configuration
MAP 1540: Minimum Configuration Notes: 1. Be sure to unplug the power cable before removing or installing processor card(s), memory card(s), system board or I/O board, to avoid damage to them. 2. This MAP assumes that a CD-ROM drive is installed and connected to the integrated SCSI adapter, and a diagnostic CD-ROM is available.
Page 69: Purpose Of This Map
Purpose of this MAP This MAP is used to locate defective FRUs not found by normal diagnostics. For this procedure, diagnostics are run on a minimally configured system. If a failure is detected on the minimally configured system, the remaining FRUs are exchanged one at a time until the failing FRU is identified.
Page 70: Step 1540-2
Step 1540-2 1. Turn off the power. 2. If you have not already done so, configure the service processor with the instructions in note 6 on page 50 and then return here and continue. 3. Exit service processor menus and remove the power cable. 4.
Page 71: Step 1540-3
Step 1540-3 One of the FRUs remaining in the system unit is defective. If a memory module is exchanged, ensure that the new module is the same size and speed as the original module. 1. Turn off the power, remove the power cable, and exchange the FRUs in the following order: v Processor card v Memory modules in odd numbered slots (J1, J3, J5, and so on.)
Page 72: Step 1540-4
Step 1540-4 No failure was detected with this configuration. 1. Turn off the power and remove the power cable. 2. Reinstall the second processor card. 3. Plug in the power cable (and wait for OK on the operator panel display). 4.
Page 73: Step 1540-6
Step 1540-6 The failure might be caused by the last pair of memory modules installed or the memory card. To isolate the failing FRU, do the following: 1. Turn off the power and remove the power cable. 2. Exchange the last memory module pair installed. 3.
Page 74: Step 1540-8
Step 1540-8 One of the FRUs remaining in the system unit is defective. 1. Turn off the power and remove the power cable. 2. Exchange the FRUs in the following order: a. Memory card b. System board c. I/O board (see note 4 on page 27). d.
Page 75: Step 1540-9
Step 1540-9 1. Turn off the power. 2. Reconnect the system console. Notes: a. If an ASCII terminal has been defined as the system console, attach the ASCII terminal cable to the S1 connector on the rear of the system unit. b.
Page 76: Step 1540-10
Step 1540-10 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3. Plug the SCSI cable into the SCSI connector (J7) on the I/O board. 4. Plug in the power cable (and wait for OK on the operator panel display). 5.
Page 77: Step 1540-11
Step 1540-11 The system is working correctly with this configuration. One of the SCSI devices that you disconnected might be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3.
Page 78: Step 1540-12
Step 1540-12 The system is working correctly with this configuration. The backplane may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3. Connect the signal and power connectors to the backplane. 4.
Page 79: Step 1540-13
Step 1540-13 The system is working correctly with this configuration. One of the disk drives that you removed from the disk cage might be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3.
Page 80: Step 1540-14
Step 1540-14 The system is working correctly with this configuration. The diskette drive might be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3. Plug the diskette drive cable into the diskette drive connector (J17) on the I/O board.
Page 81: Step 1540-15
Step 1540-15 The system is working correctly with this configuration. One of the devices that you disconnected from the I/O board may be defective. 1. Turn off the power and remove the power cable. 2. Attach an I/O board device cable (parallel, serial port 1, serial port 2, AUI/RJ45 Ethernet, Ultra-2 SCSI, tablet, keyboard or mouse) that had been removed.
Page 82: Step 1540-16
Step 1540-16 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective. 1. Turn off the power and remove the power cable. 2. Install a FRU (adapter) and connect any cables and devices that were attached to 3.
Page 83: Step 1540-17
Step 1540-17 The last FRU installed or one of its attached devices is probably defective. 1. Make sure the diagnostic CD-ROM disc is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cable. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4.
Page 84: Step 1540-18
Step 1540-18 1. Follow the instructions on the screen to select the system console. 2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed, press Enter. 3. If the terminal type has not been defined, you must use the Initialize Terminal option on the FUNCTION SELECTION menu to initialize the AIX operating system environment before you can continue with the diagnostics.
Page 85: Step 1540-20
Step 1540-20 Does the system have adapters or devices that require supplemental media? Go to “Step 1540-21”. Go to “Step 1540-22”. Step 1540-21 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly. Go to "MAP 410: Repair Checkout"...
Page 86: Step 1540-23
Step 1540-23 The adapter or device is probably defective. If the supplemental media is for an adapter, replace the FRUs in the following order: 1. Adapter 2. I/O board (see note 4 on page 27). If the supplemental media is for a device, replace the FRUs in the following order: 1.
Page 87: Step 1540-25
Step 1540-25 One of the FRUs remaining in the system unit is defective. 1. Turn off the power, remove the power cable, and exchange the FRUs in the following order: a. System board b. I/O board (see note 4 on page 27) 2.
Page 88: Step 1540-27
Step 1540-27 The last FRU installed or one of its attached devices is probably defective. 1. Turn off the power and remove the power cable from the power outlet. 2. Starting with the last installed adapter, disconnect one attached device and cable. 3.
Page 89: Chapter 4. Checkpoints
Chapter 4. Checkpoints Checkpoints let users and service personnel know what the system is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases the system could hang at one of the checkpoints without displaying an 8-character error code.
Page 90 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E020 Configuring CMOS Replace I/O board. (See notes on page 93.) E021 Configuring NVRAM 1. Manually drain the NVRAM by removing the battery and short-the battery leads for 30 seconds with a conductive object (the battery will work for this purpose).
Page 91 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E055 Reading power supply VPD. Replace power supply. E060 Preparing to auto power-on (AC 1. I/O board. (See notes on page restored) 93.) 2. Processor card. E061 Preparing to auto power-on (timer) 1.
Page 92 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E080 Entering service processor 1. Insert a brand new, emergency firmware flash recovery DOS-formatted diskette process. containing the service processor firmware into the diskette drive. The firmware image file name must be ’spflash.img’.
Page 93: Firmware Checkpoints
Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E0E1 Processor card pulled out 1. Remove processor card in slot successfully of reset. (J8) (if installed) and see if the problem is resolved. If problem is resolved replace processor card. If not, continue.
Page 94 Table 2. Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E100 Reserved Go to “MAP 1540: Minimum Configuration” on page 50. E101 Video enabled, extended memory test Go to “MAP 1540: Minimum Configuration” on page 50. E102 Firmware restart Go to “MAP 1540: Minimum Configuration”...
Page 95 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E117 Bad CRC - Invalidate and flush cache, Go to “MAP 1540: Minimum set TOC Configuration” on page 50. E118 Bad CRC - branch to high level Go to “MAP 1540: Minimum recovery control routine.
Page 96 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E12C Set MP CPU node characteristics Go to “MAP 1540: Minimum Configuration” on page 50. E12D Park secondary processors in parking Go to “MAP 1540: Minimum Configuration” on page 50. E12E Primary processor sync Go to “MAP 1540: Minimum...
Page 97 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E150 Create host (primary) PCI controller Go to “MAP 1540: Minimum node Configuration” on page 50. E151 Probing primary PCI bus Go to “MAP 1540: Minimum Configuration” on page 50. If a network adapter or I/O board is replaced, on page71.
Page 98 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E174 Establish host connection Refer to “Boot Problems/Concerns” on page 90 for general considerations. E175 BootP request Refer to “Boot Problems/Concerns” on page 90 for general considerations. 1. Turn off then on, and retry the boot operation.
Page 99 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E19B Create service processor node. Go to “MAP 1540: Minimum Configuration” on page 50. E19C Create tablet node. Go to “MAP 1540: Minimum Configuration” on page 50. E19D Create NVRAM node. Go to “MAP 1540: Minimum Configuration”...
Page 100 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1C0 Create ISA Ethernet node Go to “MAP 1540: Minimum Configuration” on page 50. E1C5 Create ISA interrupt controller (pic) 1. I/O board (See note on page 93.) node. 2.
Page 101 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1DC Dynamic console selection. If a console is attached but nothing is displayed on it, follow the steps associated with ″All display problems″ in the Entry MAP tables. If selection screen(s) can be seen on the terminals and the appropriate key on the input device associated with the desired display or terminal is pressed...
Page 102 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1E4 Initialize Super I/O with default values. Go to “MAP 1540: Minimum Configuration” on page 50. E1E5 XCOFF boot image initialization. Go to “MAP 1540: Minimum Configuration” on page 50. E1E6 Set up early memory allocation heap.
Page 103 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1EB Verify flash EEPROM recovery image. 1. Ensure that the diskette installed contains recovery image appropriate for this system unit. The System Management Services recovery procedure for the flash EEPROM should be executed.
Page 104 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1F6 Determine boot device sequence. Go to “MAP 1540: Minimum Configuration” on page 50. E1F7 No boot image located. Modify the boot sequence (also known as boot list) to include devices that are known to contain a copy of the operating system.
Page 105 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E207 Setup data gather mode and 64/32-bit 1. Replace the I/O board (See note on mode on PCG. page 93.) 2. Go to “MAP 1540: Minimum Configuration” on page 50. E208 Assign bus number on PCG.
Page 106 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E21A System has good memory Go to “MAP 1540: Minimum Configuration” on page 50. E220 Final memory configuration. Go to “MAP 1240: Memory Problem Resolution” on page 39. E240 Setup Winbond ISA bridge.
Page 107 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E24D L2 cache array test fails. System hangs. 1. Replace I/O board. (See note on page 93.) 2. Go to “MAP 1540: Minimum Configuration” on page 50. E297 Start firmware softload path execution. Go to “MAP 1540: Minimum Configuration”...
Page 108: Boot Problems/Concerns
Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E601 SSA PCI adapter BIST has been started 1. Replace the adapter. but failed to complete after 4 secs. 2. Go to “MAP 1540: Minimum Configuration” on page 50. E602 SSA PCI adapter open firmware has 1.
Page 109 Step 1 Restart the system and access the firmware SMS Main Menu. Select Multiboot. 1. Check if the intended boot device is correctly specified in the boot sequence. 2. If the intended boot device is not correctly identified in the boot sequence, add it to the boot sequence using the SMS menus, (if the intended boot device cannot be added to the boot sequence, go to “Step 3”.) 3.
Page 110 6) If standalone diagnostics load, one of the disconnected devices is causing the problem. Reconnect the devices one at a time and retry the boot operation until the problem recurs and replace the device that caused the problem. (If the problem appears to be one of the disk drives in the disk drive cage, be aware it could be either the disk drive or the backplane.) Go to "MAP 410: Repair Checkout"...
Page 111: Chapter 5. Error Code To Fru Index
Chapter 5. Error Code to FRU Index The Error Code to FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Use this index to help you decide which FRUs to replace when you are servicing the system. Considerations for Using this Chapter If you replace FRUs or perform an action, and the problem is still not corrected, go to “MAP 1540: Minimum Configuration”...
Page 112: Firmware/Post Error Codes
support for recovery instructions. If recovery is not possible, notify the system owner that new keys for licensed programs may be required. 3. If a network adapter or the I/O board is replaced, the network administrator must be notified so that the client IP addresses used by the server can be changed. In addition, the operating system configuration of the network controller might need to be changed in order to enable system startup.
Page 113 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20E00000 Power-on password entry error. The password has been entered incorrectly. Retry installing the password. 20E00001 Privileged-access password entry The password has been entered error. incorrectly. Retry installing the password.
Page 114 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20EE0006 No SCSI controllers present The I/O board should always have (at least) 2 integrated PCI SCSI controllers; replace the I/O board. (See note on page 93.) 20EE0007 Keyboard not found 1.
Page 115 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20EE000A Pointer to the operating system Values normally found in nonvolatile found in nonvolatile storage. storage that point to the location of an operating system were not found. This can happen for either of two reasons: 1.
Page 116 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 21A00xxx SCSI DASD device errors Notes: 1. Before replacing any system components: a. Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID. b.
Page 117 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 21F20xxx SCSI read/write optical. Refer to 21A00xxx for a description and repair action for the xxx value. 22000001 Internal wrap test failed. Replace adapter. 22001001 Internal wrap test failed. Replace adapter.
Page 118 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A0xxx0 L2 cache controller problem. 1. Replace the processor card. 2. Replace the system board. See error code 2B2xxx22 for xxx definitions. 25A0xxx1 L2 cache controller problem. 1.
Page 119 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A80100 NVRAM data validation check Turn off, turn on system unit and retry failed. the operation before replacing any system component. Refer to Action under error code 25A80xxx. 25A80201 Unable to expand target partition Refer to Action under error code while saving configuration...
Page 120 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A80998 NVRAMRC script evaluation error Execution of a command line within the - command line execution error NVRAM configuration variable ″NVRAMRC″ (script) resulted in a ″throw″ being executed. This script can be modified by the system firmware SMS utilities, the operating system, PCI adapter ROM code or utility, or an...
Page 121 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU Memory Errors Use the location code obtained from the SMS error log utility (described in “Step 1020-4” on page 38) to identify which memory module (or memory module pair) the error is reported against. Memory error codes are in the form 25Byyxxx where yy indicates memory module PD-bits and xxx indicates the last 3 digits of the error code.
Page 122 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25Cyy002 Memory module fails memory 1. Access the following service test. processor menus: v Privileged User Menu v System Information Menu v Memory Configuration / Deconfiguration Menu 2.
Page 123 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25Cyy006 Memory module failed inter-extent 1. Replace system board. test. 2. Replace processor card. See “Memory Problem Determination Bits” on page 142 for definition of ″yy″. 25Cyy007 Memory module failed extent 1.
Page 124 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 26020002 Invalid PCI adapter device ID. 1. Move adapter to another slot (behind a different PCI bridge). 2. Check for available firmware updates for adapter. Apply update if available.
Page 125 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 26800Cxx Machine check occurred. If the location code shown on the operator panel identifies a card slot: 1. Replace the adapter in the slot identified. 2. Replace the I/O board (See note on page 93.) If the location code shown does not identify a card slot, or if there is no...
Page 126 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 28030002 Bad time/date values 1. Set the time and date. 2. Refer to Action under error code 28030xxx. 28030003 RTC initialization required-RTC Replace I/O board. (See note on page not updating, not corrected.
Page 127 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2B2xxx22 Processor disabled. Processor card, where xxx indicates the processor type as follows: 200 MHz processor card with 1 MB of L2 cache. 200 MHz processor card with 4 MB of L2 cache.
Page 128 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00018 EPOW test failure. Replace the I/O board. (See note on page 93.) 2BA00019 IRQ13 test failure. Replace the I/O board. (See note on page 93.) 2BA00024 Service processor reports bad Use the system firmware diskette to power controller firmware.
Page 129 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00066 Service processor reports PCI Replace PCI expansion card expansion card VPD module not present. 2BA00067 Service processor reports PCI Replace PCI expansion card expansion card VPD data corrupted.
Page 130 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00201 Service processor firmware See error code 2BA00200 for recovery update error occurred; update not procedure. completed. Error occurred while reading service processor firmware CRC. 2BA00202 Service processor firmware See error code 2BA00200 for recovery update error occurred;...
Page 131 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00309 Service processor reports generic 1. Check for cool air flow obstructions cooling alert. to the system. 2. Replace I/O board. (See note on page 93.) 2BA00310 Service processor reports 1.
Page 132 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00323 Service processor reports -12 V 1. Replace power supply. under voltage alert. 2. Replace I/O board. (See note on page 93.) 2BA00324 Service processor reports 5 V 1.
Page 133 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00336 Service processor reports I/O 1. Check for cool air flow obstructions critical over temperature slow to the system. shutdown request. 2. Check fans for obstructions that prevent them from normal operation (example: a cable caught in the fan preventing it from spinning).
Page 134 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00353 Service processor reports loss of 1. Replace power supply. ac power (power button). 2. Replace I/O board. (See note on page 93.) 2BA00399 Service processor reports 1.
Page 135 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40110008 Thermal failure detected in power 1. Check the connections between the supply main enclosure. power supply connectors and to the I/O board connectors. 2. Power supply 40110009 Overcurrent on the main 5.0 V 1.
Page 136 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111032 A high 3.3 V reading detected. 1. Power supply 2. Replace the I/O board. (See note on page 93. 40111033 A high 2.5 voltage reading 1.
Page 137 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111182 A low PCI + 5.0 voltage reading 1. Replace power supply detected. 2. Replace I/O expansion board. 40111192 A low PCI + 3.3 voltage reading 1.
Page 138 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40200021 A processor card temperature 1. Check system fans. warning detected. 2. Replace processor card(s). 40200023 A critical processor card 1. Check system fans. temperature condition detected. 2.
Page 139 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40D00003 An unknown slow shutdown Critical cooling problem. Check to occurred. ensure the temperature is in the ambient range. 40D00004 An unknown fast shutdown Locked fan failure detected. Make sure occurred.
Page 140 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000C2 Memory ECC correctable error 1. If a physical location code is threshold exceeded (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 141 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000C5 Memory data error (bad data 1. If a physical location code is going to memory) (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 142 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000D0 System bus time-out error 1. If a physical location code is (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code. If a physical location code is not available, continue.
Page 143 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000D3 I/O host bridge time-out error 1. If a physical location code is (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 144 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000D7 System bus internal 1. If a physical location code is hardware/switch error displayed in the operator panel or (checkstop). by AIX diagnostics, replace the FRU as indicated by the location code.
Page 145 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000C0 I/O bus address parity error 1. If a physical location code is (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 146 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000C3 I/O bridge/device internal error 1. If a physical location code is (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code. If a physical location code is not available, continue.
Page 147 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000C6 Mezzanine/system bus data parity 1. If a physical location code is error (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 148 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000D5 I/O expansion bus data time-out, 1. If a physical location code is access or other error (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 149 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000D8 A generic memory 1. Try to reboot the system in service controller-detected checkstop has mode to preserve the AIX error log. occurred. Run diagnostics in problem determination mode to determine the cause of the failure if a new SRN or error code is generated,...
Page 150 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 48800909 System VPD error. 1. Check cable to operator panel. 2. Replace operator panel. 3. Replace I/O board. (See note on page 93.) 4. Go to “MAP 1540: Minimum Configuration”...
Page 151 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxx00 Checkstop 1. Press enter on an attached ASCII terminal keyboard to go into the service processor menus. 2. Select System Information Menu. 3. Select ″Read Progress Indicators from Last System Boot″...
Page 152 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxx01 Checkstop - Slot 1 (J6) Fail 1. Attempt to reboot the system in service mode to preserve the AIX error log. If the reboot fails, attempt to reboot from CD-ROM.
Page 153 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxx11 Machine Check - 1 (Stuck Active) 1. Remove processor card in slot 2 (J8) (if installed) and see if the problem is resolved. If problem is resolved, replace processor card.
Page 154 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxxC1 CPU internal cache or cache 1. If a physical location code is controller error (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 155 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxxC4 System bus time-out error 1. If this error occurs while the system (checkstop). is running, replace the FRU as indicated by the physical location code displayed on the operator panel.
Page 156 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxxC7 System bus protocol/transfer error 1. If a physical location code is (checkstop). displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code. If a physical location code is not available, continue.
Page 157 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B200043 Service processor reports JTAG 1. Remove processor card in slot 2 fail (J8) (if installed) and see if the problem is resolved. If not, proceed to step 2.
Page 158 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4BA00800 Unknown error. 1. Check level of service processor firmware; update if necessary. 2. If problem persists, call for support. 4BA00826 Service processor cannot call 1. Check modem configuration in home.
Page 159 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4BA10003 Service processor hardware fail. Replace I/O board. (See note on page 93.) 4BA10004 Service processor firmware fail. 1. Restore or update the service processor firmware. 2.
Page 160: Memory Problem Determination Bits
Memory Problem Determination Bits The following table expands the firmware error code 25Cyyxxx on page 102, where yy is the PD values in the table below and xxx are the last three digits of the error code. Use these values to identify the type of memory that generated the error. If you replace FRUs and the problem is still not corrected, go to “MAP 1540: Minimum Configuration”...
Page 161: Bus Srn To Fru Reference Table
Bus SRN to FRU Reference Table This table is used to locate defective FRUs within the I/O board’s PCI and ISA buses. The table indicates which devices should be tested for each SRN. For this procedure, if possible, diagnostics are run on the I/O board bus devices with all adapters removed from the failing bus.
Page 162: Typical Boot Sequence
Typical Boot Sequence After the ac power is turned on, the System Support Controller (SSC) startup begins the service processor. If the SSC cannot communicate with the service processor, the LCD displays 4BA00000. If the service processor is not present, the LCD displays 4BA00001.
Page 163 – After a boot image is located on a device in the boot list, the system firmware code passes control to one of the following AIX Boot codes: - LCD code E105 for normal boot - LCD code E15B for service mode boot. –...
Page 164 Service Guide...
Page 165: Chapter 6. Loading The System Diagnostics
Chapter 6. Loading the System Diagnostics The system diagnostics can be booted either the default boot list or the customized service mode boot list. (The service mode boot list can be modified using the system diagnostics ″Display or Change Bootlist″ service aid. The service mode boot list cannot be modified under the System Management Services.) Performing Slow Boot To fully analyze all of the available information, perform the following steps before doing...
Page 166: Default Boot List And Service Mode Boot List
3. Wait 30 seconds, and turn on the system. 4. When or after the keyboard indicator appears during startup, press the F6 key on a directly attached keyboard (or the number 6 key on an ASCII terminal). 5. Enter any requested passwords. After any requested passwords have been entered, the system attempts to boot from the first device of each type found on the list.
Page 167: Chapter 7. Using The Service Processor
Chapter 7. Using the Service Processor The service processor menus enable you to configure service processor options and to enable and disable functions. Service processor menus are available using an ASCII terminal when the server is turned off and the service processor is operating with standby power. Service processor menus are also available when server power is on and the service processor has detected a server problem (such as loss of surveillance).
Page 168 Service AIX Service Processor Aids (ASCII or SMS (ASCII or Menus (ASCII graphics graphics Service Processor Functions terminals) terminals) terminals) View System Environmental Conditions Read System POST Errors Read Service Processor Error Logs View Progress Indicators from last Boot Power-on System Power-off System Read NVRAM Reset Service Processor...
Page 169: Service Processor Menus
Service Processor Menus The service processor menus are divided into two groups: v General user menus - the user must know the general-access password. v Privileged user menus - the user must know the privileged-access password. The following section describes these two groups of menus, how to access them, and the functions associated with each option.
Page 170: General User Menu
General User Menu The menu options presented to the general user are a subset of the options available to the privileged user. The user must know the general-access password, if set, to access these menus. GENERAL USER MENU 1. Power-On System 2.
Page 171: Privileged User Menus
v Read System POST Errors Select this item to review the results of the POST (power-on self-test). Your server may be able to start in the presence of POST errors if there are sufficient working system resources. If POST errors occur during startup, this error log, when used with the diagnostics, helps to isolate faults.
Page 172: Service Processor Setup Menu
Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware Firmware Level: sh991029 Copyright 1997, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 173: Passwords
Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. Passwords can be set from the service processor menu or from the System Management Services menus.
Page 174 In a console-mirroring session, it is useful for those who are monitoring the session to be able to communicate with each other. Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established. This is a full duplex link, so message interference is possible. Alternating messages between users works best.
Page 175 For this reason, updating only the service processor firmware using the service processor menus is not recommended. Go to the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions.
Page 176: Serial Port Snoop Setup Menu
Serial Port Snoop Setup Menu This menu can be used to setup serial port snooping, in which the user can configure serial port 1 as a ″catch-all″ reset device. From the main service processor menu, select option 1, Service Processor Setup, then select option 8 (Serial Port Snoop Setup Menu).
Page 177: System Power Control Menu
System Power Control Menu The menu is used to set power control options. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Disabled 2. Ring Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4. Power-On System 5. Power-Off System 6.
Page 178 v Reboot/Restart Policy Setup Menu Reboot describes bringing the system hardware back up from scratch, for example, from a system reset or power-on. The reboot process ends when control passes to the operating system loading (or initialization) process. Restart describes activating the operating system after the system hardware reinitialized.
Page 179 The following table describes the relationship among the operating system and service processor restart controls: OS Automatic Service Processor to Service Processor Reboot/Restart Use OS-Defined Enable Supplemental AfterCrash Setting Restart Policy? Restart Policy? System Response None None Restarts None None Restarts False False...
Page 180 v Boot Mode Menu Allows users to configure the system to automatically start a specific function on the next system start. This configuration applies to the next boot only and is reset to the default state of being disabled following a successful boot attempt. BOOT MODE MENU 1.
Page 181 If more than one option is enabled, the system recognizes only the option corresponding to the smallest menu number. For example, if options 4 and 2 were enabled, the system recognizes only Option 2: Service Mode Boot from Saved List. After a boot attempt, all enabled options are disabled.
Page 182: System Information Menu
System Information Menu Use this menu to view the processor configuration information, error logs, system resources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image From Last System Boot 2. Read Progress Indicators From Last System Boot 3. Read Service Processor Error Logs 4.
Page 183 v Read System POST Errors Select this option to review the results of the POST (power-on self-test). Your system unit may be able to start in the presence of POST errors if there are sufficient working system resources. If POST errors occur during start up, this error log, when used with the diagnostics, helps to isolate faults.
Page 184 The following is an example of the Memory Configuration/Deconfiguration Menu. Memory Configuration/Deconfiguration Menu DIMMs on memory card number 0: DIMMs on memory card number 1: 1. Configured by system (0x0) 2. Configured by system (0x0) 98. Return to Previous Menu Enter card number _and_ DIMM number separated by a space 1>...
Page 185: Language Selection Menu
Language Selection Menu The service processor menus and messages are available in different languages. This menu allows selecting languages into which service processor and system firmware menus and messages are displayed. LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4.
Page 186: Modem Configuration Menu
Modem Configuration Menu Two entries at the top of the Modem Configuration Menu display the status of the current selections. Selections are made in the two sections labeled Modem Ports and Modem Configuration File Name. Select the serial port that you want to activate and then select the modem configuration file for the modem on the port.
Page 187: Serial Port Speed Setup Menu
Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities. Serial Port Speed Setup Menu 1. Serial port 1 speed: Currently 9600 2. Serial port 2 speed: Currently 9600 98.
Page 188 For test purposes, use a test number, which you can change later. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 189: Call-Out Policy Setup Menu
Call-Out Policy Setup Menu This menu allows you to set call-out policy. Call-Out Policy Setup Menu 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98.
Page 190: Customer Account Setup Menu
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer account number: Currently Unassigned 2. Customer RETAIN login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 191: Service Processor Functions
Service Processor Functions This section provides detailed information about the service processor functions.The RS/6000 44P Series Model 270 supports the functions listed in the following table: Built-in Functions Initialization and Test Service Processor Basic Instructions Test (BIST) JTAG System Chip Initialization Error Data Collection BIST/POST errors and status Checkstop FIR data logout...
Page 192 Remote User Functions Call Out (Call Home) Reporting Boot failure OS Termination Surveillance failure Critical EPOW reporting Checkstop Machine check Call In Identify system by name Power-on via ring-indicate Password/security check Console mirroring/Quick disconnect Service Guide...
Page 193: System Power-On Methods
System Power-On Methods This section discusses the following system power-on methods: v Power-on switch v Remote power-on via ring-indicate signal The server automatically powers on when it detects a ″ring indicate″ signal from a modem attached to one of the integrated serial ports. A remote user can call the server to activate ring detection by the modem.
Page 194: Service Processor Call-In Security
Service Processor Call-In Security If the service processor detects bad battery-powered storage (indicating that the battery on the system board has failed or has been removed), it maintains server security by disabling the call-in capability to both serial ports. When call-in is disabled, the system can still be powered on by using the ring-indicator signal, but the service processor then causes the system to power down, preventing access to any system facilities or to AIX.
Page 195: Service Processor Reboot/Restart Policy Controls
Service Processor Reboot/Restart Policy Controls The operating system’s automatic restart policy (see operating system documentation) defines the operating system’s response to a system crash. The service processor can be instructed to refer to that policy by the Use OS-Defined Restart Policy setup menu. Processor Boot-Time Deconfiguration (CPU Repeat Gard) Processor boot time deconfiguration allows for the removal of processors from the system configuration at boot time.
Page 196: Memory Boot-Time Deconfiguration (Memory Repeat Gard)
Memory Boot-Time Deconfiguration (Memory Repeat Gard) Memory boot time deconfiguration allows for the removal of a memory segment or DIMM from the system configuration at boot time. The objective is to minimize system failures or data integrity exposure due to faulty memory hardware. The hardware resource(s) to be removed are the ones that experienced the following failures: v A boot-time test failure.
Page 197: Service Processor System Monitoring - Surveillance
Service Processor System Monitoring - Surveillance Surveillance is a function in which the service processor monitors the system, and the system monitors the service processor. This monitoring is accomplished by periodic samplings called heartbeats. Surveillance is available during two phases: v System firmware bring-up (automatic) v Operating system run time (optional) System Firmware Surveillance...
Page 198: Call Out
To call out before restart, set Call-Out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 199: Console Mirroring
For this reason, updating only the service processor firmware using the service processor menus is not recommended. Go to the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions.
Page 200: Service Processor Error Log
Service Processor Error Log The service processor error log contains information about errors reported by the service processor. Error Log 19991118165344 1. 4B276851 CPU BIST fail detected FRUs to replace: P1-C1 Press "C" to clear error log, any other key to continue. > The time stamp in this error log is Coordinated Universal Time (CUT), also known as Greenwich Mean Time (GMT).
Page 201: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. Pre-Standby Phase This phase is entered when the server is connected to a power source. The server may or may not be fully powered on. This phase is exited when the power-on self-tests (POST) and configuration tasks are completed.
Page 202: Bring-Up Phase
The service processor configures the modem (if installed) so that incoming calls can be received or outgoing calls can be placed. v Dial In Monitor incoming phone line to answer calls, prompt for a password, verify the password, and remotely display the standby menu. The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function.
Page 203: Service Processor Procedures In Service Mode
If the device driver is installed and surveillance enabled, the service processor monitors the system heartbeat. If the heartbeat times out, the service processor places an outgoing call. This is different from the bring-up phase scenario where two reboot attempts are made before placing an outgoing call. Service Processor Procedures in Service Mode When the system is in service mode, the following service processor parameters are suspended:...
Page 204 Service Guide...
Page 205: Chapter 8. System Management Services
Chapter 8. System Management Services Use the System Management Services menus to view information about your computer and to perform such tasks as setting passwords and changing device configurations. If you have chosen a graphical display as your system console, you can use the graphical System Management Services described below.
Page 206: System Management Services
After the System Management Services starts, the following screen displays. System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK> prompt. Service Guide...
Page 207 The System Management Services screen contains the following choices. Config: Enables you to view your system configuration. Go to “Config” on page 190. Multiboot: Enables you to set and view the default operating system, modify the boot sequence, access the open firmware command prompt, and work with other options.
Page 208: Config
Config By selecting this icon, you can view information about the setup of your system unit. A list similar to the following appears when you select the Config icon. Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Memory Card slot 1, Module Slot =1 size=128MB...
Page 209: Multiboot
Multiboot The options available from this screen allow you to view and set various options regarding the operating system and boot devices. ok> OK prompt Select Software Install Boot Software Default From Sequence Multiboot Startup EXIT The following describes the choices available on this screen. Select Software: This option, if supported by the operating system, allows you to choose which operating system to use.
Page 210 Software Default: This option, if supported by the operating system, enables you to select a default operating system for your system unit. Install From: Enables you to select a media drive from which to install an operating system. Selection of a device is done using the spacebar. Boot Sequence: Enables you to view and change the custom boot list (the sequence in which devices are searched for operating system code).
Page 211: Utilities
Utilities Selecting this icon enables you to perform various tasks and view additional information about your system unit. The following describes the choices available on this screen. Password Spin Delay ErrorLog RIPL SCSI id Console Exit Password: Enables you to set password protection for turning on the system unit and for using system administration tools.
Page 212 RIPL (Remote Initial Program Load): Enables you to select a remote system from which to load programs through a network adapter when your system unit is first turned on. This option also allows you to configure network adapters, which is required for RIPL. Go to “RIPL” on page 201. SCSI ID: Allows you to view and change the addresses (IDs) of the SCSI controllers attached to your system unit.
Page 213: Password
Password Select this icon to perform password-related tasks. Power-On Access Remove Remote <Off> Privileged Access Remove Exit Power-On Access Password Setting a Power-On Access password helps protect information stored in your system unit. If a power-on access password is set for your system unit, the power-on access status icon is shown in the locked position.
Page 214 Enter Password Press Enter when you are finished; you must type the password again for verification. Verify Password If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon appears with an error code: 20E00000.
Page 215 Remote Mode Remote Mode: The remote mode, when enabled, allows the system to start from the defined boot device. This mode is ideal for network servers and other system units that operate unattended. When the remote mode is set, the icon label changes to Remote <On> Note: To use the remote mode feature for booting unattended devices, you must enable the unattended start mode.
Page 216 If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon displays with the error code 20E00001. Note: After you have entered and verified the password, the privileged-access password icon flashes and changes to the locked position to indicate that your system unit now requires the password you just entered before running system programs.
Page 217: Spin Delay
Spin Delay Select this icon to change the spin-up delay for SCSI hard disk drives attached to your system. Spin-up delay values can be entered manually or you can use a default setting. All values are measured in seconds. The default is two seconds. After you have entered the new spin-up delay values, use the arrow keys to highlight the Save icon and press Enter.
Page 218: Error Log
Error Log Selecting this icon displays the log of errors that your system unit has recorded during operations. The following is an example of an error log screen: System Error Log Date Time Error Code Location 1. 00/04/13 00:51:32 25C38005 P1-M1.10 2.
Page 219: Ripl
RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the following selections. Ping Config Set Address Exit Chapter 8. System Management Services...
Page 220: Set Address
Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code. Remote IPL Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Save Exit If any of the addresses is incomplete or contains a number other than 0 to 255, an error message displays when you select the Save icon.
Page 221: Ping
Ping The Ping icon allows you to confirm that a specified address is valid by sending a test transmission to that address. Ping Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Exit Adapter To change an address, press the backspace key on the highlighted address until the old address is completely deleted.
Page 222 Selecting the Ping icon displays a screen in which you select the communications (token-ring or Ethernet) to be used to send test transmissions. <Ping> Token Ring, slot #=4 ethernet, (Integrated) Ping Exit To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2.
Page 223: Config
Config The Config icon allows you to configure network adapters which require setup. Selecting the Config icon causes a list of the adapters requiring configuration to display. To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2.
Page 224: Scsi Id
SCSI ID Select this icon to view and change the addresses (IDs) of the SCSI controllers attached to your system unit. To change a SCSI controller ID, highlight the entry by moving the up or down arrow keys, then use the spacebar to scroll through available IDs.
Page 225: Firmware Update
DOS. 2. Obtain the system firmware update image file from one of the following sources: a. From the Web address: http://www.rs6000.ibm.com/support/micro b. From a service representative if you cannot access the Web address. 3. Copy the system firmware update image file to the recovery diskette, naming it PRECOVER.IMG.
Page 226 7. When the main menu displays, choose Utilities, then perform a firmware update of the system firmware as described on “Firmware Update” on page 207. Service Guide...
Page 227: Text-Based System Management Services
Text-Based System Management Services The text-based System Management Services are available if an ASCII terminal is attached to your system unit. The text-based System Management Services make it possible for you to view information about your system unit and to perform such tasks as setting passwords and changing device configurations.
Page 228: Display Configuration
Display Configuration This option provides information about the setup of your system unit. A screen similar to the following is displayed. Device Name Power PC, POWER3 375 MHz L2-Cache 4096K Power PC, POWER3 375 MHz L2-Cache 4096K Memory Memory card slot=1, module slot=1 size=128MB Memory card slot=1, module slot=2 size=128MB Service Processor Tablet Port...
Page 229: Select Boot Device
If you are running on AIX and you receive the following message: No Operating System Installed this indicates that information in nonvolatile storage could have been lost, as would happen if the battery had been removed. To re-create this value, run the bootlist command under AIX with the appropriate parameters as to the location of the operating system in a particular hard disk.
Page 230 Display Current Settings: Lists the current order of devices in the boot list. The following screen shows an example of this display. Current Boot Device 1. Diskette 2. Ethernet (Integrated) 3. SCSI CD-ROM id=3 (slot=1) 4. SCSI 4.5 GB Hard Disk id=6 (slot=1) 5.
Page 231: Configure Nth Boot Device
Configure Nth Boot Device In the description below, Nth can be 1st, 2nd, 3rd, etc. depending on your choice on the previous menu. Options display a screen similar to the following: Configure Nth Boot Device Device Current Device Number Position Name Diskette 10/100 Ethernet Adapter (Integrated)
Page 232: Utilities
Utilities The Utilities screen enables you to select from the following system management tools. Utilities 1 Set Passwords and Unattended Start Mode 2 SCSI Spin up 3 Display Error Log 4 Remote Initial Program Load Setup 5 Change SCSI id 6 Update System Firmware 7 Update Service Processor Firmware 8 Select Console...
Page 233: Set Password And Unattended Start Mode
Set Password and Unattended Start Mode Entering this selection permits access to the following options. Password Utilities 1 Set Power-On Access Password 2 Remove Power-On Access Password 3 Unattended Start Mode <OFF> 4 Set Privileged-Access Password 5 Remove Privileged-Access Password .------.
Page 234: Scsi Spin Up
If you previously had set a privileged-access password and want to remove it, select Remove Privileged-Access Password. SCSI Spin Up Selecting this utility allows you to adjust the hard disk spin-up delay in your system unit. Display Error Log Use this option to view or clear your system unit’s error log. A screen similar to the following displays when you select this option.
Page 235 IP Parameters 1. Client IP Address [000.000.000.000] 2. Server IP Address [000.000.000.000] 3. Gateway IP Address [000.000.000.000] 4. Subnet Mask [255.255.255.000] .------. |X=Exit| `------’ ===> Chapter 8. System Management Services...
Page 236 To change IP parameters, type the number of the parameters for which you want to change the value. Attention: If the client system and the server are on the same subnet, set the gateway IP address to [0.0.0.0]. Selecting the Adapter Parameters option allows you to view an adapter’s hardware address, as well as configure network adapters that require setup.
Page 237 Selecting an adapter on this screen displays configuration menus for that adapter: 10/10c ethernet TP PCI Adapter 1. Data Rate [Auto] 2. Full Duplex [Auto] .------. |X=Exit| `------’ Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: .----------------.
Page 238: Change Scsi Id
AIX. Detailed instructions on using the system management utilities to update system and servoce processor firmware can be obtaine from the RS/6000 support web site: http://www.rs6000.ibm.com/support/micro. If you are not able to obtain firmware update images or instructions from this web site, contact your service representative.
Page 239: Firmware Recovery
If the firmware update image is available on your network on another system, please see appendix C, ″Firmware Updates″, for instructions on updating the system and service processor firmware using a combined image from the AIX command line.r Firmware Recovery For instructions on firmware recovery, go to “Firmware Recovery”...
Page 240: Open Firmware
Open Firmware To enter the open firmware command line, press the number 8 key after the keyboard text symbol displays during startup and before the tone sounds. If you have pressed the number 8 key, the open firmware command line (an OK prompt) displays after the initialization and power-on self tests (POST) are complete.
Page 241: Chapter 9. Removal And Replacement Procedures
Chapter 9. Removal and Replacement Procedures Before performing any of the removal or replacement procedures in this chapter, read the following notice. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Page 242: Handling Static-Sensitive Devices
Handling Static-Sensitive Devices Attention: Adapters, planars, diskette drives, and disk drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags, as shown in this illustration, to prevent this damage. Take the following precautions: v If you have an antistatic wrist strap available, use it while handling the device. v Do not remove the device from the antistatic bag until you are ready to install the device in the system unit.
Page 243 v Internal Drives: Go to “Internal Drives” on page 244. v I/O Board: Go to “I/O Board” on page 254. v I/O Fan: Go to “I/O Fan” on page 265. v Memory Cards: Go to “Memory Cards” on page 232. v Memory Modules: Go to “Memory Modules”...
Page 244: Covers
v Processor Card: Go to “Processor Card” on page 239. v Processor and Memory Card Cover: Go to “Removal of Processor and Memory Card Cover” on page 231. v System Board: Go to “System Board” on page 252. Covers This section covers removal and replacement of covers. Removal of Covers 1.
Page 245 3. To remove the rear cover, lift the cover up and away from the system. Chapter 9. Removal and Replacement Procedures...
Page 246 4. To remove the side covers, do the following: a. Remove the screws that hold the side covers to the rear frame. Left Side Right Side Cover Screws (6) Cover Screws (6) Note: The left and right side covers are interchangable, but should not be switched because the left side cover contains a reference diagram.
Page 247 b. Slide the covers to the rear and remove. Chapter 9. Removal and Replacement Procedures...
Page 248: Replacement Of Covers
5. To remove the top cover, remove the screw at the front and the three screws at the rear and lift the cover off. (The side covers must have been removed previously.) Replacement of Covers 1. To replace the top cover, place the cover on top of the system and secure with the screws removed earlier.
Page 249: Processor And Memory Card Cover
Processor and Memory Card Cover This section covers removal and replacement of processor and memory card cover. Removal of Processor and Memory Card Cover 1. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 250: Memory Cards
Memory Cards This section covers the removal and replacement of memory cards. Removal of Memory Cards 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 251: Replacement Of Memory Cards
7. Remove the memory card by pullling it straight out of the system unit. Replacement of Memory Cards 1. With one hand, touch any metal surface of the chassis to minimize static electrical charges, and then pick up the memory card. 2.
Page 252 Attention: To prevent damage to the card and to the card connectors, open or close both camming latches at the same time. 6. Place the memory card into the card guide rails. 7. Align the card with the connector. 8. Firmly insert the card into the connector. Service Guide...
Page 253 9. Close the camming latches to secure the card into the connector. 10. Make sure that the tabs on the new card are captured by the latches. Note: Push the card in with your thumb to make sure that the card is seated properly.
Page 254: Memory Modules
Memory Modules This section covers removal and replacement of memory modules. Removal of Memory Modules 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 255 7. Remove the memory module by pushing the tabs out on the memory connectors. Push Locking Tabs Out to Release Memory Module Chapter 9. Removal and Replacement Procedures...
Page 256: Replacement Of Memory Modules
Replacement of Memory Modules 1. With one hand, touch any metal surface of the chassis to minimize static electrical charges, and then pick up the memory module. 2. Locate the memory module connector on the memory card. Note: Memory modules must be installed in pairs and in the correct slot configuration.
Page 257: Processor Card
Processor Card This section covers the removal and replacement of a processor card. Removal of Processor Card Attention: When you remove a card make sure that you do not let it come into contact with the card below it. 1. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 258: Replacement Of Processor Card
6. Remove the card from the connector. Be sure to store the processor card in a safe place. Replacement of Processor Card Installing a processor card into your system unit may require updating the firmware. Go to Appendix C, “Firmware Updates”, on page 287. Attention: Both processor cards must be of the same speed.
Page 259 5. Close the camming latches to secure the processor card. 6. Push the card in with your thumb to make sure the card is fully seated. 7. Install the memory card shield between the two memory cards if the cards were removed during the processor card removal procedure.
Page 260: Adapters
Adapters This section covers the removal and replacement of adapters. Removal of Adapters This section covers the removal of adapters. 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2.
Page 261 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet. 3.
Page 262: Internal Drives
Internal Drives The RS/6000 44P Series Model 270 has five internal media bays: v One 3.5 inch diskette bay v Two 5.25 inch media bays, for CD-ROM drives, tape drives, or disk drives. v Two 3.5 inch disk drive bays. A diskette drive and CD-ROM drive are preinstalled in all systems.
Page 263: Disk Drives
Disk Drives This section covers removal and replacement of disk drives. Removal of Disk Drives 1. Unconfigure the drive you want to remove. See “Unconfiguration of Disk Drives” on page 247 for instructions. 2. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 264: Replacement Of Disk Drives
Pull Lever To Front Note: On a new hard drive, pull the lever to the front before installing. Ignore the arrow printed on the top of the lever that points to the right. Replacement of Disk Drives 1. Align the drive with the disk drive cage rails. 2.
Page 265: Configuration Or Unconfiguration Of Disk Drives
Configuration or Unconfiguration of Disk Drives Use the procedures in this section to configure or unconfigure a media drive. Configuration of Disk Drives If you need to configure a disk drive, use the following procedure: 1. Log in as root user. 2.
Page 266: Battery Replacement
Battery Replacement CAUTION: A lithium battery can cause fire, explosion, or a severe burn. Do not recharge, disassemble, heat above 100°C (212°F), solder directly to the cell, incinerate, or expose cell contents to water. Keep away from children. Replace only with the part number specified for your system.
Page 267 5. Locate the battery on the system board. Battery (P/N 15F8409) 6. If needed, remove any adapters mounted in the top two adapter slots as described in “Removal of Adapters” on page 242. Chapter 9. Removal and Replacement Procedures...
Page 268 7. Pry the battery out of its mount using your fingernail or small blunt object. After the top of the battery has cleared the plastic mount, pull it up and out of the system unit. Note: You may need to pry the battery out of the mount after the top of the battery has cleared the battery mount.
Page 269 9. Using your thumb, gently press the battery into the battery mount. Use your index finger to support the back of the battery mount during this operation. 10. Replace any removed adapters as described in “Replacement of Adapters” on page 242. 11.
Page 270: System Board
System Board This section covers removal and replacement of the system board. Removal of System Board Attention: Be certain to record the location of any component prior to removal or disconnection. Record the settings of any jumpers on the board prior to removing it from the system unit.
Page 271: Replacement Of System Board
9. Remove the processor and memory card bracket by sliding it straight out and away from the system. 10. Disconnect the power cables from the system board connectors (J5 and J7). 11. Remove the screws that secure the system board to the system unit. 12.
Page 272: I/O Board
I/O Board This section covers removal and replacement of the I/O board. Removal of I/O Board 1. Be certain to record the location of any component prior to removing or disconnecting it. 2. Record the settings of any jumpers on the board prior to removing it from the system unit.
Page 273 12. Disconnect all cables from the connectors on the I/O board. 13. Remove the screws that secure the I/O board connectors to the rear of the system unit. I/O Board Connectors 14. Remove the screws that secure the I/O board to the system unit. Chapter 9.
Page 274: Replacement Of I/O Board
15. Remove the I/O board from the system unit by carefully sliding it out and away from the system unit. Ensure that all of the rear connectors on the I/O board clear the system unit frame. Replacement of I/O Board To replace the I/O board, perform the removal steps in the reverse order.
Page 275: Power Supply
Power Supply DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Removal of Power Supply 1. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 276 7. Disconnect the six power cables from the power supply connectors in the following order (P3, P4, P6, P5, P2, and P1). Ensure that the cables allow clearance for power supply removal. Power Supply Front View Side View 8. Remove the power cables from the I/O board connectors (J16 and J19). 9.
Page 277: Replacement Of Power Supply
10. Remove the retaining screws that secure the power supply to the top of the system unit. Screws Power Supply Attention: When you remove the power supply, ensure that the power supply does not drop down and damage the I/O board components or connectors.
Page 278: Operator Panel
Operator Panel This section covers removal and replacement of the operator panel. Removal of Operator Panel 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 279: Replacement Of Operator Panel
Replacement of Operator Panel Perform the removal steps in the reverse order. Attention: If you are replacing the operator panel with a new FRU, you must write the system VPD information (machine type, model number, and serial number). You must contact the support center to obtain instructions and the necessary password to enter the information into the VPD module.
Page 280: Operator Panel Vital Product Data (Vpd) Update Procedure
3. At the command prompt, type in the code which accesses the hidden menus. If necessary call your local support center to obtain the code. This menu is for IBM Authorized use only. If you have not been authorized to use this menu, please discontinue use immediately.
Page 281 5. Enter the VPD serial number. Note: The serial number MUST be entered correctly. Enter the last seven digits only. Do not include the dash (-) in the serial number as a digit. If the serial number is not entered correctly, a new operator panel will need to be ordered and installed.
Page 282: Cec Fan
CEC Fan This section covers removal and replacement of the CEC fan. Removal of CEC Fan 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 283: I/O Fan
I/O Fan This section covers removal and replacement of the I/O fan. Removal of I/O Fan 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 284: Disk Drive Cage
Disk Drive Cage This section covers removal and rplacement of the disk drive cage. Removal of Disk Drive Cage 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 224. 2.
Page 285: Replacement Of Disk Drive Cage
Screws Disk Drive Cage Replacement of Disk Drive Cage Perform the removal steps in the reverse order. Chapter 9. Removal and Replacement Procedures...
Page 286: Cd-Rom Drive, Tape Drive, Diskette Drive
CD-ROM Drive, Tape Drive, Diskette Drive This section covers removal and replacement of media drives. CAUTION: Do not open the drive; no user adjustments or serviceable parts are inside. Removal of Media Drives 1. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 287 a. When installing the 6156 8 mm tape drive, remove the EMC (electro magnetic compatibility) clip from the front position (1), to allow proper 20 GB 8 mm tape drive operation. b. Pull the tab that is located on the left side out slightly to remove the EMC clip. 2.
Page 288 Service Guide...
Page 289: Chapter 10. Parts Information
Chapter 10. Parts Information This chapter contains parts information for the RS/6000 44P Series Model 270.
Page 290 Service Guide...
Page 291 Index FRU Part Number Units Per Description Assy 24L1972 Chassis assembly 74G6361 Fan assembly (CEC) 97H9415 Rear cover 74G6349 Operator panel bracket 07L7234 Operator panel 97H9302 Disk drive cage (includes backplane) 24L1968 Power supply 640W 97H5936 Top cover See note Disk drive 97H9336 Disk drive carrier...
Page 292 Power Power Supply Power Supply CD ROM CD ROM Audio SCSI Power Media Media Device Device SCSI Power Diskette Data Power SCSI Panel Panel System Board System Board Audio Disk Disk Drives Drives I/O Board I/O Board Service Guide...
Page 293 Note: P3 cable goes into designated socket J19, and P4 cable goes into designated socket J16. Index FRU Part Number Units Per Description Assy 24L1909 Cable (Media devices power) 97H9321 Cable (CD-ROM audio) 97H9322 Cable (Media and disk drive SCSI) 97H9328 Cable (Operator panel power) 97H9442...
Page 294: Keyboards And Mouse
Keyboards and Mouse Service Guide...
Page 295 Index FRU Part Number Units Per Description Assy 93H8120 Keyboard, 101 United States English (ID 103P) 93H8121 Keyboard, 102 Canada French (ID 058) 93H8122 Keyboard, 102 Canada French (ID 445) 93H8123 Keyboard, 102 Spanish (ID 171) 93H8124 Keyboard, 104 Brazil Portuguese (ID 275) 93H8125 Keyboard, 102 Arabic (ID 238) 93H8126...
Page 296: Keyboards And Mouse (Black)
Keyboards and Mouse (Black) Service Guide...
Page 297 Index FRU Part Number Units Per Description Assy 07L9446 Keyboard, 101 United States English (ID 103P) 07L9447 Keyboard, 102 Canada French (ID 058) 07L9448 Keyboard, 102 Canada French (ID 445) 07L9449 Keyboard, 102 Spanish (ID 171) 07L9450 Keyboard, 104 Brazil Portuguese (ID 275) 07L9451 Keyboard, 102 Arabic (ID 238) 07L9452...
Page 298: Power Cables
Power Cables Service Guide...
Page 299 Index Part Number Country/Region 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad Tobago, U.S.A., Venezuela 6952300 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica,...
Page 300 Service Guide...
Page 301: Appendix A. Environmental Notices
Environmental Design The environmental efforts that have gone into the design of this system signify IBM’s commitment to improve the quality of its products and processes. Some of these accomplishments include the elimination of the use of Class I ozone-depleting chemicals in the manufacturing process and reductions in manufacturing wastes.
Page 302 Service Guide...
Page 303: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used, Any functionally equivalent product, program or service that does not infringe any intellectual property right of the...
Page 304 Service Guide...
Page 305: Appendix C. Firmware Updates
Gregorian date of the firmware. Check the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro for the latest level of downloadable firmware. If the version of system firmware installed on your system is older than (has an earlier date than) the system firmware shown on the web site, you should consider downloading and applying the update.
Page 306 ls /tmp/fwupdate/sx*.img The update file name will have the format sxyyddd.img. The sx indicates that this is a combined image for a Model 270 server, yy is the last two digits of the year, and ddd is the Julian date of the update file. 4.
Page 307: Appendix D. Service Processor Setup And Test
Appendix D. Service Processor Setup and Test This appendix provides an example of a basic service processor setup checklist. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application. Service Processor Setup Checklist 1.
Page 308: Testing Call-In
Testing Call-In The procedure below allows you to test the ability of your server’s service processor to receive calls. 1. Go to your remote terminal and call in to your server. Your server answers and offers you the Service Processor Main Menu after requesting your privileged access password.
Page 309: Serial Port Configuration
Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1. Log in as root user. 2. To determine if you have any serial ports already configured, type: lsdev -Cc tty If no serial ports are configured, none are listed.
Page 310 Service Guide...
Page 311: Appendix E. Modem Configurations
If yes, use modem configuration file modem_m0.cfg and then go to step 7. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 296 for the correct switch settings.
Page 312 PTSN (for Public Telephone Switched Network). The service processor expects to use the modem on the public network, so the telephone line should attach to the PTSN connector. If no, continue with step 3. 3. Does your modem respond to the extended command set (prefixed with &)? If yes, go to step 5.
Page 313: Examples For Using The Generic Sample Modem Configuration Files
Note: Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message causes the service processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out Policy Setup Menu.
Page 314: Ibm 7852-400 Dip Switch Settings
4. Save the changes. IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, the DIP (dual inline package) switches must be set according to the following table. Switch...
Page 315: Ring Detection
Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. The AT&T Data Port 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when ring indicate power-on (RIPO) is enabled.
Page 316: Recovery Strategy
The modem command &Dn (where ’n’ is a number) generally sets the modem response to the data terminal ready (DTR) signal from the server’s serial port. The desired response is that the modem will hold a connection while DTR is enabled, and drop the connection when DTR is released.
Page 317: Prevention Strategy
To set up a remote terminal session, dial into the service processor and start the system. After the operating system is loaded and initialized, the connection will be dropped. At this point, you call the server back and the operating system will answer and offer you the login prompt.
Page 318: Modem Configuration Samples
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 319 done connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command.
Page 320 send "ATH0T\r" # Hang up. expect "0\r" timeout 2 # Confirm successful command. done ripo: send "ATZQ0T\r" # Reset to factory defaults. ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0T\r"...
Page 321 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 322 connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command.
Page 323 done ripo: send "ATZ0Q0T\r" # Reset modem. Select profile 0 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" # Limit response codes. expect "0\r"...
Page 324 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 325 expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2\r" # Detect carrier and DTR. expect "0\r" timeout 2 # Confirm command successful. done connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r"...
Page 326 # %R = paging number # Confirm successful command. expect "0\r" timeout 60 delay 2 # Wait before hanging up. send "ATH0T\r" # Hang up. expect "0\r" timeout 2 # Confirm successful command. done ripo: send "AT&FQ0T\r" # Reset to factory defaults. ignore "0\r"...
Page 327 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 328 send "ATS0=0\r" # Set AutoAnswer OFF expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect "0\r" timeout 2 # Confirm command successful. done connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup.
Page 329 page: send "ATDT%N,,,,%R;\r" # %N = pager call center number # Add enough commas to wait for # time to enter paging number. # %R = paging number # Confirm successful command. expect "0\r" timeout 60 delay 2 # Wait before hanging up. send "ATH0T\r"...
Page 330 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 331 expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect "0\r" timeout 2 # Confirm command successful. done connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response.
Page 332 # Add enough commas to wait for # time to enter paging number. # %R = paging number # Confirm successful command. expect "0\r" timeout 60 delay 2 # Wait before hanging up. send "ATH0T\r" # Hang up. expect "0\r" timeout 2 # Confirm successful command.
Page 333: Appendix F. Interpreting Firmware Error Codes
Appendix F. Interpreting Firmware Error Codes The error code is an 8-character (4-byte) hexadecimal code produced by firmware to identify the potential failing function or FRU in a system. The code consists of 5 source code characters and 3 reason code characters. Individual characters within the error code have specific field definitions, as defined in the following tables.
Page 334 Table 8. Current PCI 2.1 Class Code Definition PCI Base PCI Sub-Class Description Class (lower S3 -S4 nibble) S2 Devices that were built before the class code field was defined. All currently implemented devices except VGA-compatible devices. VA-compatible devices Mass storage controller SCSI bus controller IDE controller Floppy disk controller...
Page 335 Table 8. Current PCI 2.1 Class Code Definition (continued) Bridge devices Host bridge ISA bridge EISA bridge MCA bridge PCI-to-PCI bridge PCMCIA bridge NuBus bridge Cardbus bridge Other bridge device Simple communication controllers Serial controllers Parallel port Other communication controllers Generic system peripherals DMA controller System timer...
Page 336 Table 8. Current PCI 2.1 Class Code Definition (continued) Serial bus controllers FireWire (IEEE 1394) ACCESS.bus Serial Storage Architecture (SSA) Universal Serial Bus (USB) Fiber channel Table 9. S2-S3-S4 Definition for devices/FRUs not defined in the PCI specification Sub-Class S3 - Base Class S2 Description AC Power...
Page 337 Table 9. S2-S3-S4 Definition for devices/FRUs not defined in the PCI specification (continued) Sub-Class S3 - Base Class S2 Description L2 Cache Controller including integrated SRAM L2 Cache SRAM NVRAM CMOS Quartz/EEPROM B0 - Bx Memory cards Memory DIMMs (Where C is S2, S3, or S4 and yy identifies the memory size and type).
Page 338 Service Guide...
Page 339: Index
Index about this book xvii Electronic Service Agent feature 24 account number 172 entry MAP 21 adapters EPROM Removal and Replacement 242 updates 157, 181 AIX location codes 10, 13 error code to FRU index 94 error codes firmware 94, 315 battery POST 94 disposal, recycling 283...
Page 340 maintenance analysis procedures 21 online diagnostics 147 maintenance analysis procedures (MAPs) 27 online publications xvii memory problem resolution MAP 39 operational phases, SP minimum configuration Map 50 standby 183 power MAP 45 operator panel problem determination MAP 34 component locations 8 quick entry MAP 27 removing and replacing 260 media drives...
Page 341 reference information service mode information, reference 1 service processor procedures 185 related publications xvii service processor 151 remote latency 171 backup settings 289 remote mode 197 checklist 289 remote timeout 171 operational phases 183 removal and replacement procedures 223 setup 289 removing procedures setup checklist 289 adapters 242...
Page 342 system management services (continued) display configuration 210 graphical 187 password 195 power-on password 195 privileged-access password 197 select language 221 text-based system management services 209 utilities 193, 214 system phone number 170 system POST errors read 152 system power-on methods 175 system unit stopping 224 system unit locations 1...
Page 343 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 344 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0572-02 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 346 Printed in U.S.A. September 2001 SA38-0572-02...

This manual is also suitable for:

7044-270

IBM RS/6000 44P 270 Service Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Reference Information

Chapter 2. Diagnostics Overview

Chapter 3. Maintenance Analysis Procedures (Maps)

Chapter 4. Checkpoints

Chapter 5. Error Code to FRU Index

Chapter 6. Loading the System Diagnostics

Chapter 7. Using the Service Processor

Chapter 8. System Management Services

Chapter 9. Removal and Replacement Procedures

Chapter 10. Parts Information

Appendix A. Environmental Notices

Appendix B. Notices

Appendix C. Firmware Updates

Appendix D. Service Processor Setup and Test

Appendix E. Modem Configurations

Appendix F. Interpreting Firmware Error Codes

Index

Quick Links

Related Manuals for IBM RS/6000 44P 270

Summary of Contents for IBM RS/6000 44P 270