Cisco Ip Phone User Support; Telephony Features For Cisco Ip Phone - Cisco 7821 Administration Manual

Cisco IP Phone User Support

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Cisco IP Phone User Support
If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users
in your network or company. It is important to provide current and thorough information to end users.
To successfully use some of the features on the Cisco IP Phone (including Speed Dial, Services, and voice
message system options), users must receive information from you or from your network team or must be
able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance
and with instructions for contacting those people.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco IP Phones.
Consider including the following types of information on this site:
• user guides for all Cisco IP Phone models that you support
• information on how to access the Cisco Unified Communications Self Care Portal
• list of features supported
• user guide or quick reference for your voicemail system

Telephony Features for Cisco IP Phone

After you add Cisco IP Phones to Cisco Unified Communications Manager, you can add functionality to the
phones. The following table includes a list of supported telephony features, many of which you can configure
by using Cisco Unified Communications Manager Administration.
For information about using most of these features on the phone, see Cisco IP Phone 7821, 7841, and 7861
User Guide for Cisco Unified Communications Manager. See
a list of features that can be configured as programmable buttons and dedicated softkeys and feature buttons.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
92
Control Phone Web Page Access, page 129
UCR 2008 Setup, page 129
Set Up Softkey Template, page 132
Set Minimum Ring Volume, page 134
Set Up Join and Direct Transfer Policy, page 135
Set Up HTTPS for Phone Services, page 135
Phone Button Templates, page 136
Set Up RTP/sRTP Port Range, page 138
Feature Buttons and Softkeys, on page 111 for