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Additional Information
Message
Disconnected.
Feature is not available with
current connection.
Invalid Operation.
Invalid SIP Server Address.
Invalid SIP Domain Name.
216
User Manual
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected.
→
When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected for an unknown
reason.
→
Wait a while and then try making the video conference call again. If
video conference calls get disconnected repeatedly, contact your
dealer.
•
The other party cannot display the computer's screen because their
display does not support the selected resolution.
→
Change the resolution setting to a resolution that is supported by the
other party.
→
Contact your network administrator.
•
Tone signals could not be sent because the other party's device does
not support tone signals.
→
Ask the other party to check their configuration.
•
Your video camera is not a video camera supported by this unit.
→
Use a video camera that is supported by this unit. For details, contact
your dealer.
•
You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→
Check whether your video camera supports the function you are trying
to use.
•
You are trying to change the call type during a video conference call
using the selected local site.
→
Stop the video conference call using the selected local site, and then
change the call type.
•
The format of the SIP server address that you entered is invalid.
→
Enter the SIP server address for IPv4 addresses correctly. Enter the
SIP server address as XXX.XXX.XXX.XXX (values separated by
decimals). For values of only 1 or 2 digits, enter these numbers as they
are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
–
Correct entry: [192.168.0.1]
–
Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.
→
Enter a valid IPv6 address. For the IPv6 address input format, refer to
Page 47.
•
The format of the SIP domain name that you entered is invalid.
→
Enter a standards-compliant value. For details, contact your network
administrator.
Cause and Solution
Document Version 2018-01
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