Anshin Enkaku Support
By sharing screens of your terminal with DOCOMO, you can
receive technical support to make settings, use applications,
connect with peripheral devices such as a PC. (In Japanese
only)
・
This service is not available when your docomo nano UIM
card is not inserted, during international roaming, or in
Airplane mode.
・
Anshin Enkaku Support is a charged service requiring
subscription.
・
Some operations and settings are not supported.
・
For details of Anshin Enkaku Support, refer to NTT
DOCOMO website.
1
Call Support center for Anshin Enkaku Support
From DOCOMO mobile phones : (No prefix) 15710 (toll free)
(In Japanese only)
From land-line phones :
only)
Business hours: 9:00 a.m. to 8:00 p.m. (open all year
round)
・
To call from the terminal to Anshin Enkaku Support
center, from the Home screen,
(Enkaku support)]→[このスマートフォンから発信する
(Make a call from this smartphone)]→Tap
2
From the Home screen,
(Enkaku support)]
0120-783-360 (In Japanese
→[遠隔サポート
.
→[遠隔サポート
3
[遠隔サポートの接続画面に進む (Go to Enkaku
support connection screen)]→[同意する
(Agree)]
4
Enter connection number notified by DOCOMO
5
Enkaku support starts when you are connected
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Appendix/Index