03862000-2E09 Insufficient Roll Media Error; 03870001-2015 Cut Error; Troubleshooting When Service Call Errors Occur; Outline - Canon iPF6100 Service Manual

Chapter 6
<Cause>
The maintenance cartridge is full.
The maintenance cartridge does not have the free space for various types of cleaning.
No maintenance cartridge is installed.
The EEPROM of the maintenance cartridge is abnormal.
A maintenance cartridge ID error occurred.
<Probable fault location>
Maintenance cartridge, maintenance cartridge relay PCB, or main controller PCB
<Countermeasure>
1. Replace the maintenance cartridge.
2. Replace the maintenance cartridge relay PCB.
3. Cable continuity check
If continuity of the cable between the maintenance cartridge relay PCB and the main controller PCB is abnormal, replace the cable.
4. Replace the main controller PCB.

6.1.3.33 03861001-2405/03861001-2406 Borderless printing error

iPF6000
<Cause>
The position where the media is loaded is not suitable for borderless printing.
The received data is not suitable for borderless printing.
<Probable fault location>
Operation method
<Countermeasure>
1. Check the operation method and retry printing.

6.1.3.34 03862000-2E09 Insufficient roll media error

iPF6000
<Cause>
The machine detected that the remaining roll media was insufficient.
<Probable fault location>
Roll media, feed roller HP sensor, feed roller encoder film, feed roller encoder, or main controller PCB
<Countermeasure>
1. Replace the roll media.
2. Feed roller HP sensor
Check for normal operation. If the operation is abnormal, replace the feed roller HP sensor.
3. Replace the feed roller encoder film.
4. Replace the feed roller encoder.
5. Replace the main controller PCB.

6.1.3.35 03870001-2015 Cut error

iPF6000
<Cause>
After roll media cutting, the multi sensor could not detect the media end.
<Probable fault location>
Media, multi sensor, cutter unit, cutter lifter unit, cutter drive unit, cutter driver PCB, carriage PCB, or main controller PCB
<Countermeasure>
1. Media check
If there is any print or stain in the detection area on the media or the media size is not the specified one, replace the media.
2. Multi sensor
Select [SERVICE MODE]>[DISPLAY]>[SYSTEM]>[SIZE CR] to check the value read by the multi sensor. If the value is wrong, replace the multi sensor.
3. Visual check
Remove foreign substances from the multi sensor, the cutter unit, the cutter lifter unit, and the cutter drive unit if any.
If the cutter unit, the cutter lifter unit, and the cutter drive unit is damaged or deformed, replace it.
4. Cable continuity check
If continuity of the cable between the multi sensor and the carriage PCB is abnormal, replace the cable.
5. Cable continuity check
If continuity of the cable between the cutter lifter unit, the cutter drive unit, and the cutter driver PCB is abnormal, replace the cable.
6. Replace the cutter driver PCB.
7. Replace the carriage PCB.
8. Replace the main controller PCB.

6.1.4 Troubleshooting When Service Call Errors Occur

6.1.4.1 Outline

iPF6000
When a service call error occurs, turning off the Power button will not recover the error. (Occurrence of a service call is displayed again when the power is turned
back on.)
This measure is taken to prevent user's recovery of the service call error and damages to the printer.
6-10
0012-6629
0013-2111
0013-2109
0012-6656