Large-Format Printers Basic Guide Please read the following electronic manuals also. • User's Guide • Paper Reference Guide Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing. Troubleshooting This Basic Guide includes three booklets. Be sure to read "...
Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Roll paper cannot be inserted into the paper feed slot Cannot load sheets Paper is not cut neatly Paper is not cut Depression on the leading edge is left Cause The roll paper is warped.
Phenomenon Roller marks are left across the trailing edge of paper Margins are wide Printing Does Not Start Phenomenon The Data lamp on the Control Panel does not light up The printer does not respond even if print jobs are sent Ink Filling..
Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. (→"Checking for Nozzle Clogging," User's Guide) Use the correct imagePROGRAF printer driver for the printer and try printing again. Contact your Canon dealer for assistance.
Problems with the Printing Quality Phenomenon Printing is faint Cause You may be printing on the wrong side of the paper. The Printhead nozzles are clogged. Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.
Troubleshooting Phenomenon Paper rubs against the printhead Cause The type of paper specified in the printer driver does not match the type loaded in the printer. Paper has been loaded incorrectly, causing it to wrinkle. The Printhead is set too low in the Control Panel menu.
Phenomenon The edges of the paper are dirty Cause The Platen has become dirty after borderless printing or printing on small paper. The type of paper as specified on the printer does not match the type specified in the printer driver. The paper is wrinkled or warped.
Troubleshooting Phenomenon The surface of the paper is dirty The back side of the paper is dirty Roller marks are left across the trailing edge of paper Immediately after borderless printing, the trailing edge margin is soiled during regular printing Cause The Paper Retainer is soiled.
Phenomenon Printed colors are inaccurate Cause Color adjustment has not been activated in the Advanced Settings of the printer driver. Colors have not been adjusted on the computer or monitor. The Printhead nozzles are clogged. In the Windows printer driver, Application Color Matching Priority is not selected.
Troubleshooting Phenomenon Banding in different colors occurs Colors in printed images are uneven Cause The paper feed amount is out of adjustment. Printing does not proceed smoothly because print jobs are interrupted during transmission. In the Control Panel menu, Adj. Priority is set to Print Length .
Phenomenon Colors in printed images are uneven Cause Color may be uneven between dark and light image areas. When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be slightly uneven at the edges. The Printhead is out of alignment.
Troubleshooting Phenomenon Image edges are blurred or white banding occurs The contrast becomes uneven during printing The length of printed images is inaccurate in the feeding direction Cause The Platen suction is too strong. Incorrect Printhead alignment value. The type of paper specified in the printer driver does not match the type loaded in the printer.
Phenomenon Images are printed crooked Documents are printed in monochrome Line thickness is not uniform Cause In the Control Panel menu, Skew Check Lv. is set to Loose or Off . In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) is specified in Color Mode .
Troubleshooting Troubleshooting Phenomenon Lines or colors are misaligned Borderless printing is not possible Cause The Printhead is not being aligned correctly. The type of paper specified in the printer driver does not match the type loaded in the printer. Depending on the type of paper, printed lines may be noticeably misaligned.
Cannot Print Over Network Phenomenon Cannot connect the printer to the network Cannot print over a TCP/IP network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly.
Troubleshooting Phenomenon Cannot print over AppleTalk or Bonjour networks Cannot print over a NetWare network Cause The AppleTalk protocol is not enabled on the printer. The computer you are trying to print from is not configured correctly. The computer and printer are not on the same network.
• After data transmission • After ink tank replacement In other cases, contact your Canon dealer. Remove the new Maintenance Cartridge you have just installed and insert it again firmly. Restart the printer. In print jobs such as photos, images are filled with color.
If Roll Paper Jams Clear jammed roll paper as follows. If paper from a roll becomes jammed, Paper jam is shown on the Display Screen of the Control Panel . Remove the jammed paper as follows. • For instructions on removing scraps from the paper feed slot after clearing jammed roll paper, see the following procedure.
Clear any jammed paper from inside the Top Cover Open the Top Cover and move the Carriage to the side. Clear any jammed paper from inside the Top Cover . After removing the paper, make sure there are no other scraps of paper in the printer.
If Roll Paper Jams Clear any jammed paper from near the Paper Feed Slot for rolls Open the Roll Feed Unit Cover . Remove the jammed paper from the Paper Feed Slot . After removing the paper, make sure there are no other scraps of paper in the printer.
If a Sheet Jams Clear jammed sheets as follows. If a sheet you have fed manually becomes jammed, Paper jam is shown on the Display Screen of the Control Panel . Remove the jammed paper as follows. Prepare to remove the jammed paper Press the OK button.
If a Sheet Jams Clear any jammed paper near the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot . After removing the paper, make sure there are no other scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot , remove the roll feed unit, and then clear the paper jam.
If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation. •...
If Paper is Soiled If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away. • If the Cleaning Brush is dirty, rinse it in water. Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it.
If printing does not improve after Head Cleaning B , try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.
If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj. . The printer will print and read a test pattern, and the Printhead position will be adjusted automatically.
Perform adjustment as follows. Load paper. (→ , Loading Rolls on the Roll Holder) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) • Always make sure the loaded paper matches the type of paper speciﬁ ed on the printer. Adjustment cannot be completed correctly unless the loaded paper matches the settings.
If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper) . In either mode, the printer prints and reads a test pattern for automatic adjustment of the feed amount.
On the Tab Selection screen of the Control Panel , press ◄ or ► to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button. Press the OK button. The Set./Adj. Menu is displayed. Press ▲...
If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length : AdjustmentPrint and Change Settings . •...
Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer , and then press the OK button. Press ▲ or ▼ to select Feed Priority , and then press the OK button. Press ▲ or ▼ to select Adjust Length , and then press the OK button.
Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • Before borderless printing, move the blue platen switch. • Blue platen switch is dirty. • Borderless printng not possible. • Calibration There is a problem with the multi-sensor. •...
• Paper size not detected. • PaprWidth Mismatch • Parts replacement time has passed. • PHeads: wrong pos. • Please calibrate using above paper. • Please execute calibration. • Prepare for parts replacement. • Remaining level of the ink cannot be correctly detected. •...
(→ , If Printing is Faint) Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Execute Adj. Quality again, as follows. Press the OK button to clear the error. Print a test pattern to check the nozzles.
Corrective Action Release the ▲ button. Press the OK button and cancel calibration. Contact your Canon dealer for assistance. Press ▲ or ▼ to select Stop , and then press the OK button to stop printing. Use the printer under suitable environmental conditions.
Error Messages Error Message This paper cannot be used. Cannot print as specified. Please calibrate using above paper. Manual printing is selected. Manual printing is selected, but a roll is loaded. Cause Paper that is too large for the printer has been loaded. Paper that is too small for the printer has been loaded.
Check the firmware version. Turn off the printer and wait a while before restoring power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assistance. Error Messages...
Error Messages Error Message Borderless printng not possible. Cause The print job received specifies a type or width of paper that is not compatible with borderless printing. The loaded paper is a size not compatible with borderless printing. Because paper expands or contracts depending on the environment of use, it may become narrower or wider than...
You can continue to use the printer for some time until Parts replacement time has passed. will be displayed. Contact your Canon dealer for assistance. Contact your Canon dealer for assistance. Set blue Switch on the platen that is identified in the message toward the ●...
Error Messages Error Message x printhead error (x is L, R, or not displayed) Wrong x printhead. (x is L, R, or not displayed) PHeads: wrong pos. Execute printhead cleaning. Cause There is a problem with the Printhead . An incompatible Printhead has been installed.
Other Jobs)," User's Guide) Delete unneeded jobs stored in personal boxes. (→"Deleting Saved Jobs," User's Guide) Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting. Contact your Canon dealer for assistance. Error Messages...
Error Messages Error Message Maint. cart. The level is low Maintenance cartridge problem. Maintenance cartridge full. No maintenance cartridge. Wrong maintenance cartridge. No Maintenance Cartridge capacity. The paper is too small. Cause The Maintenance Cartridge is almost full. An incompatible or used Maintenance Cartridge has been installed.
Error Message The paper is too small. Paper mismatch Paper loaded askew. Cause A sheet has come out of the printer during printing. The loaded paper is too small. (When you are attempting to print a test print sheet or other printer status information.) You tried to print a test pattern for printer adjustment on several...
Error Messages Error Message Paper not aligned with right guide. Paper size not detected. Cause When paper was loaded, it was not aligned with the guide on the right side. Paper has been loaded askew, or warped paper has been loaded. Corrective Action Follow these steps to reload the sheet.
Error Message MediaType Mismatch Cause When Detect Mismatch in the Control Panel menu is set to Pause , the type of paper loaded does not match the type specified in the printer driver. When Detect Mismatch in the Control Panel menu is set to Warning , the type of paper loaded does not match the type specified in the printer driver.
Error Messages Error Message PaprWidth Mismatch Cannot feed paper. Cause When Detect Mismatch in the Control Panel menu is set to Pause or Warning , the width of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver.
Paper Reference Guide . (→"Types of Paper," User's Guide) Press the OK button and remove the paper. Contact your Canon dealer for assistance. Reload the paper as follows. 1. Remove the paper and press the OK button.
Error Messages Error Message Roll printing is selected, but manual paper is loaded. The roll is empty. Cause A print job for rolls was received when a sheet is loaded. The roll is empty. There is remaining roll paper, but because it could not be advanced, it could not be detected.
(→"Removing the Roll Feed Unit," User's Guide) (→"Installing the Roll Feed Unit," User's Guide) If the message is displayed again despite these measures, contact your Canon dealer for assistance. Press the Stop button to stop printing. Turn the printer off and install the Roll Unit .
Index Adj. Quality (adjustment quality) ... 28 Adjust Length... 30 Banding ... 28 Borderless Printing Ink Grooves ... 24 Carriage ... 19, 21 Carriage Shaft ... 24 Cleaning Brush ... 24 Ejection Guide ... 20, 22, 23 Faint print... 25 Head Cleaning A ...
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