Canon iPF9000S Troubleshooting Manual
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Canon iPF9000S Troubleshooting Manual

Ipf5000, ipf700, ipf8000, ipf800, ipf650/750 series
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Scope of disclosure: Canon MJ accredited CE

Troubleshooting Guide

Ver. 2.0
Canon Marketing Japan Inc.
Service & Support Planning Group
Canon Inc.
L Printer Quality Assurance Center

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Summary of Contents for Canon iPF9000S

  • Page 1: Troubleshooting Guide

    Scope of disclosure: Canon MJ accredited CE Troubleshooting Guide Ver. 2.0 Canon Marketing Japan Inc. Service & Support Planning Group Canon Inc. L Printer Quality Assurance Center...

  • Page 4: Table Of Contents

    Conents Chapter 1 Using This Guide ....................1-1 1. Using This Guide ............................1-1 2. Model Groups .............................. 1-1 Chapter 2 Trouble Database ....................2-1 1. Error Code Index ............................2-1 2. Index of Symptoms and Imaging Failures ....................2-57 A. Imaging Failures ............................ 2-57 B.
  • Page 5 T06 Collecting PC Detailed Information ......................4-8 T07 Collecting Printer Driver Settings ......................4-10 T08 Driver Function Description ........................4-12 T09 Collecting Status Information ......................... 4-13 T10 Collecting Screen Shots ......................... 4-14 T11 Ink Supply System Fault Isolation Tool ....................4-15 T12 Purge Unit Fault Isolation Tool .......................

  • Page 7: Chapter 1 Using This Guide

    Chapter 1 Using This Guide...

  • Page 9: Model Groups

    The iPF Series is broken down into the following groups in this Guide: Model group Maximum paper Five-color dye/pigment Eight-color Twelve-color width model pigment model pigment model 60 inches iPF9000S iPF9000, iPF9100 iPF8000 Series 44 inches iPF8000S iPF8000, iPF8100 (B0 extra-sized） iPF8300 44 inches iPF810, iPF820 iPF800 Series (B0 extra-sized）...

  • Page 11: Chapter 2 Trouble Database

    Chapter 2 Trouble Database...

  • Page 13: Error Code Index

    Chapter 2 Indexes by Case 1. Error Code Index Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence last 4 Small Small Large LCD isolation procedure digits LCD 1 LCD 2 or tool) Sheet printing Paper mismatch (cut sheet) Printing on cut is selected, but Print data having a cut sheet print...
  • Page 14 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) Sheet printing Paper mismatch (cut sheet) Load cut sheet. is selected. No cassette paper has been loaded when data having a cut sheet specification is received.
  • Page 15 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1000 Ink Level: Check Ink Lvl: Ink tank near-empty (continued use allowed) ①Replace the Chk XX The remaining volume of ink is diminishing...
  • Page 16 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1015 This type of paper GL2: HP-GL2 error: out of the scope of paper When [Warning is not compatible Unsup.

  • Page 17: 1032-1042 Codes

    Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1032 GARO W1223 GARO (Image mode） Required item missing W1223 A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode...
  • Page 18 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1043 GL2: W0504 GL2:W05 HP/GL2 error; Invalid command Verify the data This command is not A command that is not defined in HP-GL/2 and fix it.
  • Page 19 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1049 Before borderless When print data with borderless printing Open the platen printing, move the specification has been received, platen shutter.
  • Page 20 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1056 Move the blue The multisensor detected that the platen Move the platen platen switch No.XX shutter used for pre-ejection was closed.
  • Page 21 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 1410 No ink tank Ink tank not installed (continued use allowed) ①Mount the tank.
  • Page 22 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small isolation procedure Large LCD digits) LCD 1 LCD 2 or tool) 200D Paper size not Paper Size Paper size detection failure ①Check to see if detected.
  • Page 23 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 200F This paper Paper Paper Paper mismatch (size) ①Check paper cannot be used.
  • Page 24 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2015 Cannot cut paper. Cutting Press Cutting failure/jam detected due to a cutting Go to ★2015 Press Load/Eject Error...
  • Page 25 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2017 Paper size not Paper Size Paper (right) side detection error Go to ★2010 detected.
  • Page 26 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2018 Paper size not Papr Size Press Paper (left) side detection error Go to ★2010 detected.
  • Page 27 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 201A Paper not aligned When loading cut sheet, paper (right) side The error is with right guide.
  • Page 28 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2405 Borderless printng Roll Borderle Invalid paper loading position (borderless Reload the roll not possible.
  • Page 29 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2407 Borderless printng It occurs when all of the following conditions Reset /replace the not possible.
  • Page 30 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2500 Ink tank is empty. No Ink Ink tank empty (continued use not allowed) ①Replace the Press OK and Left...
  • Page 31 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2540 Ink tank error. Ink Tank Ink Tank Ink tank ID error ①Replace the Press OK and Replace...
  • Page 32 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2590 Ink insufficient. Replace Ink tank short on ink ①Replace the ink. Press OK and Enough ink tank A print operation was attempted, but there is...
  • Page 33 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2800 No printhead Printhead Printhead [X] non-existing ①Check the Install printhead. Please Printhea status of the...
  • Page 34 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2807 PHeads: wrong pos. Printhead Head mounted in L/R opposite positions. Replace with a Open top cover and Check Heads...
  • Page 35 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 280C PHead needs Printhead Online Head R non-ejection warning (Check ①Check image 280D cleaning.
  • Page 36 Troubleshooting Guide ■Initial firmware No. of nozzles impossible to back up Less than 30 30 or over Check printout more than 0, less than 100 No. of non-ejecting nozzles Check head more than 100, less than 200 1 color (per chip) 200 or over Check head Check head...
  • Page 37 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2811 Printhead Printhea Printhd Incompatible printhead version Replace with a error valid head.
  • Page 38 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2818 No maintenance Maint No Maint Maintenance cartridge not found Remove and cartridge. Cartridge Cart Cannot communicate, or cannot detect a...
  • Page 39 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small LCD Small Large LCD isolation procedure digits) LCD 2 or tool) 2821 Cannot adjust Online Band Adj LF unadjustable ①Adjustment is band. Error A detected value has gone out of bounds not possible...
  • Page 40 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small LCD Small Large LCD isolation procedure digits) LCD 2 or tool) 2823 Hardware error. Power Invalid Head check error Go to ★2F2F 03010000-2823 Head (P3-6). Again Turn off printer, wait, then...
  • Page 41 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 282A CR MOTOR Carriage motor identification processing ①Check TUNING (rotation adjustment) failed (for Service installation of ERROR :PRESS mode)
  • Page 42 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2905 Mail box full. A job save has been executed when the Reorganize data. Delete unwanted available size of the permanent area of the data...
  • Page 43 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2909 File read error. HDD file error Restart the printer. Turn off printer, (The file in error wait a while, and...
  • Page 44 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2920 Media Take-up Cannot take up paper ①Check to see if error. An error check has been made on paper the rewinder is after the paper had been fed 1850 mm, but switched on...
  • Page 45 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E02 Sheet printing Sheets Paper mismatch (cut sheet) Load cut sheet. is selected.
  • Page 46 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small LCD Small Large LCD isolation procedure digits) LCD 2 or tool) 2E08 Wrong paper size. PaprSiz Loaded Paper mismatch (size) (roll paper) Check the paper Check paper size Mismatch Papr Diff...
  • Page 47 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small LCD Small Large LCD isolation procedure digits) LCD 2 or tool) 2E0B Cassette printing Sheets Cassette Paper mismatch (cut sheet) Check the paper is selected.
  • Page 48 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E15 Wrong paper type. Paper (Paper Paper mismatch (type) (on adjustment) Equalize the mismatch Type) The second and subsequent sheets of...
  • Page 49 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E16 Wrong paper type. Paper Check Paper mismatch (type) Check the paper Check paper type Mismatch Paper...
  • Page 50 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E1C Paper jam. Paper Jam while ejecting paper ①Open and Press Load/Eject (A sequence of removing jams with the close the and reload the Press ↑...
  • Page 51 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E20 Wrong paper type. Paper mismatch (type) (on adjustment) Equalize the Lift the release The second and subsequent sheets of paper types for...
  • Page 52 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure or digits) LCD 1 LCD 2 tool) 2E27 Cannot load. Remove Cannot Feeding error (nip release required) ★Go to Press Load/Eject paper Feed LF out of synchronization (LF motor...
  • Page 53 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E33 Roll Paper Paper mismatch (roll paper) Load roll paper. (Paper type) No roll paper has been fed when a job with (Paper size)
  • Page 54 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2E3A Roll1 (Uppr) jammed. During upper roll paper feeding operation, ①Manually rewind Manually rewind the the paper was fed with the roll feed sensor the paper and roll all the way...

  • Page 55: 2F12-2F21 Codes

    Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F12 LF error Power LF Error LF error ①Replace the ・An operation order has been received LF encoder Call for Service.
  • Page 56 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F22 Hardware error. Power Pump Pump shift timeout <Supplement> 03130031-2F22 Motion The target position could not be reached ・If the carriage Turn off printer, Again...

  • Page 57: 2F25-2F28 Codes

    Chapter 2 Indexes by Case Code Panel display Remedial Action Explanation/Detection sequence Small Small (last 4 (★: Reference fault isolation Large LCD LCD 1 LCD 2 digits) procedure or tool) 2F25 Hardware error. Power Carriage motor HP not detectable Wide format: Check the 03130031-2F25 Position Detected only for the wide format.
  • Page 58 Troubleshooting Guide Code Panel display Remedial Action Explanation/Detection Small Small (last 4 (★: Reference fault isolation sequence Large LCD LCD 1 LCD 2 digits) procedure or tool) 2F29 Hardware error. Power LF Feed LF feeding motor timeout (cut ①Replace the LF encoder 03030000-2F29 Timeout sheet)

  • Page 59: From 2F2D To 2F30 Codes

    Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F2D Cassette not Power Cassette Cassette operation disabled ①Check the working.
  • Page 60 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F31 Hardware error. Non-ejection light quantity error Go to ★2F2F xxxxxxxx-xxxx A detectable region has fallen to below a (P3-6）.

  • Page 61: 2F38-2F41 Codes

    Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F38 Top cover is open. Ink Tank Tank The top cover is abnormally open. Check the cover.

  • Page 62: 2F42-2F47 Codes

    Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F42 Hardware error. When the result of non-ejection detection is Go to ★ 03800500-2F42 as follows: 2F2F/2F30 (P3-6).

  • Page 63: 2F48-2F52/4001-401D Codes

    Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 2F48 Hardware error. VHT (heater drive drive power supply for iPF6300 series 03130031-2F48 printhead) error...
  • Page 64 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 401E ERROR ERROR RTC clock stop ①Restart the E198-401E E198-40 The RTC has been detected idle while printer in Call for service.
  • Page 65 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 4042 Unknown file. MIT data transfer failure ①Execute Check file format. Failed to write MIT data on its transmission.
  • Page 66 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 4045 ERROR ERROR Engine EEPROM write error ①Start in E196-4045 E196-404 An EEPROM read/write failure has been download Call for service.
  • Page 67 Chapter 2 Indexes by Case Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 404A ERROR ERROR Non-ejection count error Check the parts E194-404A E194-404 A non-ejection part operation counter has counter and...
  • Page 68 Troubleshooting Guide Panel display Remedial Action Code (★: Reference fault Explanation/Detection sequence (last 4 Small Small Large LCD isolation procedure digits) LCD 1 LCD 2 or tool) 404D ERROR ERROR Machine ID information mismatch ①Check to see if E196-404D E196-404 A mismatch has been detected between the the correct model ID information stored in the EEPROM...

  • Page 69: Index Of Symptoms And Imaging Failures

    Chapter 2 Indexes by Case 2. Index of Symptoms and Imaging Failures Category Imaging Failures ··········································································· A Operational Failures ····································································· B Functional Failures ········································································· C Cutting Failures··············································································· D Unusual Noises··············································································· E Application-Dependent ··································································· F A. Imaging Failures Category Item Subitem Remedial Action (tool) Soiled print side Chapter 4: Imaging Failures ①...

  • Page 70: Operational Failures

    Troubleshooting Guide B. Operational Failures Category Item Subitem Remedial Action (tool) PosterArtist won’t launch Chapter 4: Operational Failures ① The main unit won’t start Chapter 4: Operational Failures ② Power turns off automatically Chapter 4: Operational Failures ② Network-connected printer, once If “Automatic”...

  • Page 71: Application-Dependent

    Chapter 2 Indexes by Case Category Item Subitem Remedial Action (tool) Head rubbing Tizzy Check the head height setting. Check for jams. Check the paper type setting. Cutter Clattering Check to see if the fixed teeth are not dented. If the round and fixed teeth are found dented, replace both. Near the ink tank unit Chattering Ink is stirred in a timed operation (normal).

  • Page 73: Chapter 3 More Sophisticated Fault Isolation Tasks

    ス Chapter 3 More Sophisticated Fault Isolation Tasks...

  • Page 75: 2F13】Ad Converter External Trigger Output Error (Hw-1 Fault)

    Chapter 4 More Sophisticated Fault Isolation Tasks 1. 【2F13】AD converter external trigger output error ※ (HW-1 fault) The carriage is unable to travel since the motor is switched off after the occurrence of some error Occurrence during printing, disabling pulse (head ejection timing signal) input from the carriage encoder. conditions Abnormal carriage drive load Carriage operational...

  • Page 76: 2F1F】Purge Sensor Error

    Troubleshooting Guide 2. 【2F1F】Purge sensor error Occurrence Error detected during a recovery operation conditions Carriage problem Carriage drive problem Recovery system mechanical Lock pin operation problem problem Recovery system Faulty main controller electrical problem Cause Point to check Action Check the carriage belt for tension (making sure that it is not loose). Fix.
  • Page 77 Chapter 4 More Sophisticated Fault Isolation Tasks Purge Unit Lock pin Wiper blade Direction of gear rotation Gear...

  • Page 78: 2F26】Carriage Operation Disabled

    Troubleshooting Guide 3. 【2F26】Carriage operation disabled The normal operation of the carriage cannot be detected from the carriage encoder sensor. Occurrence conditions The carriage does not reach the specified speed or is idle. Soiled carriage rail Carriage drive load Improper carriage belt tension (jumping teeth) error Residual jam slips in the printer Carriage motor...
  • Page 79 Chapter 4 More Sophisticated Fault Isolation Tasks Flow 3 Flow 2 Totally idle Operational but Possibly faulty carriage encoder momentarily/collision noise Faulty idler pulley (Belt tension Fix or replace Operational but with a noise of mechanism) jumping teeth (with a rasping noise) Improperly mounted carriage belt (on Fix or replace...

  • Page 80: 2F2F】Non-Ejection Detection Error, 【2F30】Non-Ejection Detecting Position Adjustment Error

    Troubleshooting Guide 4. 【2F2F】Non-ejection detection error, 【2F30】 Non-ejection detecting position adjustment error Occurrence The head management sensor has detected more non-discharging nozzles than preset (2F2F). conditions Supply system air leakage Suction failure Non-ejection Drive signal/voltage error Faulty connector contact/wiring Drive signal/voltage error Faulty head Faulty connector contact/wiring management sensor...
  • Page 81 Chapter 4 More Sophisticated Fault Isolation Tasks See the explanation of P2-47. 2F2F, 2F40, 2F41, ③ “Hardware error. 03800500-xxxx” Break 2F2F down after iPF650/750series, 2F42, 2F43, 2F44 iPF6300/6350 and iPF8300. Non-ejection mask error Check nozzle check More than half of the nozzles Flow 1 Real non-ejection print in service mode...

  • Page 82: Roll Paper Leading Edge Detection Error, 【200D】Cut Sheet Leading Edge Detection Error

    Troubleshooting Guide 5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error The multisensor cannot detect the leading of paper Occurrence (multisensor delay jam) when it has been successfully conditions detected by the LF_PE sensor. Improperly mounted multisensor Multisensor Low light intensity (due, for example, to soiling) detection errors...
  • Page 83 Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2 Fault isolation for the multisensor failure to illuminate Check for Vh (normal value: 21.5V) on the iPF5000 Series Replace the power PCB main controller while paper is feeding Abnormal Normal iPF700 Series Check the short flexible cable in the Replace the multisensor after making iPF800 Series...
  • Page 84 Troubleshooting Guide Explanatory drawing 1 Cam Phase Alignment ■ iPF5000 Series Pinch roller (nip) release gear Carriage shaft gear Cam Phase Alignment ■ iPF700 Series 3-10...
  • Page 85 Chapter 4 More Sophisticated Fault Isolation Tasks Cam Phase Alignment ■ iPF800 Series Cam Phase Alignment ■ iPF8000 Series 3-11...

  • Page 86: 2010】Skew Detection Error, 【2017】Paper Right Side Detection Error, 【2018】Paper Left Side Detection Error, 【2405】Borderless Printing Disabled

    Troubleshooting Guide 6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled The multisensor cannot detect the paper width. Occurrence A skew has been detected by the multisensor. conditions Improperly adjusted or mounted multisensor optical axis Multisensor detection Low light intensity (due, for example, to soiling) error...
  • Page 87 Chapter 4 More Sophisticated Fault Isolation Tasks Spool reference side Borderless printing spacer 3-13...

  • Page 88: 2E27】Paper Jam While Feeding, Ejecting Or Printing On Paper (Jam 1)

    Troubleshooting Guide 7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) Occurrence Jams occurring between the LF_PE sensor and the multisensor conditions LF out of synchronization Jams past the LF_PE sensor Faulty cutter drive unit (iPF5000 Series only) Cause Key point to check Action...

  • Page 89: 2E25】Paper Jam While Feeding, Ejecting Or Printing On Paper (Jam 2)

    Chapter 4 More Sophisticated Fault Isolation Tasks 8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) iPF5000 Series only Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay Occurrence jam) conditions Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam) LF_PE Faulty sensor LF_PE sensor lever operational failure Sensors...

  • Page 90: 2E24】Faulty Roll Paper Unit, 【2E0E】Roll Paper Unit Not Available

    Troubleshooting Guide 9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available iPF5000 Series only Occurrence conditions Faulty roll paper sensor Sensors Faulty roll cam sensor Pendulum gear loosened out of position or damaged drive gear Operational Faulty roll paper unit motor Faulty roll paper unit PCB Electrical Faulty main PCB...

  • Page 91: 2015】Cutting Failure (Cannot Cut Sheet)

    Chapter 4 More Sophisticated Fault Isolation Tasks 10. 【2015】Cutting failure (Cannot cut sheet) Occurrence The multisensor has detected paper that is not supposed to exist, after cutting paper. conditions Faulty/loose cutter Deformed/flawed lower blade of the cutter Run over thick paper (cloth) Cutting failure Lifter operational failure (iPF5000 Series) Low suction fan suction force...

  • Page 92: 2F24】Cutter Shift Timeout Error

    Troubleshooting Guide 11. 【2F24】Cutter shift timeout error Occurrence The cutter wont’ move to the home position or the position opposite to the home position in time. condition Worn cutter Cannot cut sheet Special paper Worn/broken drive gear (iPF5000 Series) Faulty cutter drive Faulty cutter motor (iPF5000 Series) unit Carriage malfunction (iPF700, iPF8000 Series)
  • Page 93 Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2 iPF700, iPF8000 Series Is paper in contact with the Are platen suction Clean lower blade (not elevated)? holes clogged? Curled paper Check the basket for Are there marks of the Replace the upper and lower blades upper blade riding over the lower blade? Replace the cutter upper blade...

  • Page 94: Cutting Failures Without Error Indications

    Troubleshooting Guide 12. Cutting failures without error indications Wavy cut surface ■J1. Residual cutting chips on the reference side ■J2. Ejection cut setting ■J3. Normally ended without cutting, or line printed at the cutting position ■J4. Cut, but with a line printed at the cutting position ■J5.

  • Page 95: 403F】Printhead Abnormal Temperature Rises

    Chapter 4 More Sophisticated Fault Isolation Tasks 13. 【403E】,【403F】Printhead abnormal temperature rises Three instances of the internal head temperature sensor reaching 120 C or higher (or -10 C or Occurrence condition lower) have been detected for 28 ms. The face is physically damaged from jammed paper or from foreign matter falling onto the platen.

  • Page 96: 4027】Carriage Lifting Error

    Troubleshooting Guide 14. 【4027】Carriage lifting error Occurrence Carriage failing to move to the lift position (lift cam sensor detection error) condition CR drive Carriage unable to travel to the lift position (wide format/medium format) problem carriage encoder read error Lift motor inoperable Lift cam drive Idling caused by a damaged coupling (wide format/medium format) problem...
  • Page 97 Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2 iPF700/iPF800/iPF8000 Series Switch off and move the carriage Is the carriage in contact Switch on by hand; does the carriage hits with the edge of the HP? the edge of the HP? Faulty carriage encoder Remove foreign matter Is the carriage in contact...
  • Page 98 Troubleshooting Guide 15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks Head rubbing caused by an improperly set paper spacing Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head Ink dropping caused by a faulty recovery system Ink dropping caused by a soiled carriage Ink dropping caused by a faulty head...
  • Page 99 Chapter 4 More Sophisticated Fault Isolation Tasks Ink Dropping Clean the purge unit (1) Clean the rubber parts of the blade and cap of the purge unit with alcohol. Nozzle surfaces (2) Turn the gear one cycle and coat the blade with glycerin. Clean soiling off the head (1) Move the carriage to the middle.
  • Page 100 Troubleshooting Guide 16. Imaging Failures ② Lines, streaks and bands Software Printer driver settings Main unit Operating environment Cause Point to check Action Check that the loaded paper, the paper type specified from the operation panel and the paper type specified with the driver match (unmatched Specify a valid paper C2, C3 paper type).
  • Page 101 Chapter 4 More Sophisticated Fault Isolation Tasks Direction of Lines Vertical Horizontal Explanatory drawing 1 Head Paper Platen Suction Explanatory drawing 2 Print misregistration Non-uniform colors Explanatory drawing 3 Head Paper Platen Suction Explanatory drawing 4 Symbol Width About 32 mm About 40 mm About 135 mm About 40 mm...
  • Page 102 Troubleshooting Guide Explanatory drawing 5 Due to an Illustrator bitmap print processing problem, images delivered from Illustrator are marked with lines Uncheck “Bitmap print” in the Illustrator print window White lines appear only in a pasted image Explanatory drawing 6 Inconsistencies between the parts of an image transmitted from Windows when in ICM mode (Windows color matching) In the printer driver properties dialog box, choose [Layout] ->...
  • Page 103 Chapter 4 More Sophisticated Fault Isolation Tasks Explanatory drawing 7 3-29...
  • Page 104 Troubleshooting Guide Bands Any color Horizontal Band blotches Perform band adjustment (blotches) (including black Do not allow paper to overlap until it and white) Paper overlapping/Paper taken up before dries drying (non-uniform fusing) Do not use a media take-up unit Carriage stops in a recovery In part, horizontal Print in an upper mode...
  • Page 105 Chapter 4 More Sophisticated Fault Isolation Tasks 17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images Carriage operation (belt tension) Electrical (carriage encoder, flexible cable) Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper) Resolution (data interpretation, applications, RIP, driver setting) Printhead Adjustment system (head height, head adjustment, inclination adjustment, suction)
  • Page 106 Troubleshooting Guide Misregistration smeared Thick, blurred or Print drawings in character and line Satellite effect two-way impact vertical lines drawing mode on carriage travel Perform automatic The carriage will travel slower, making for head adjustment better impact accuracy (dye models). Specify one- printing (which will slow the printing speed)
  • Page 107 Chapter 4 More Sophisticated Fault Isolation Tasks 18. Imaging Failures ④ Line and character errors Application problem Printer driver settings Main unit Cause Point to check Action Check to see if an error has not been detected by running Nozzle Check Print in T03 (P4-3) User mode.
  • Page 108 Troubleshooting Guide ・Misregistration in two-way Thick, blurred or smeared Print drawings in character and impact on carriage travel vertical lines line drawing mode ・Satellite effect Perform automatic The carriage will travel slower, making for head adjustment better impact accuracy (dye models). Specify one-way printing (which will slow the printing speed) Perform automatic head adjustment...
  • Page 109 Chapter 4 More Sophisticated Fault Isolation Tasks 19. Imaging Failures ⑤ Defective toning and color misregistration Software and applications Printer driver HDI driver Plug-In Main unit Color management Cause Point to check Action Check to see if any error has been detected by running Nozzle Check Print in 2F2F (P3-6）...
  • Page 110 Troubleshooting Guide Color Colors appearing different from monitor views management problems Different printer used Build a plan of color management Colors varied in specific environments (under specific lighting) Dependent on the printer model Use Kyuanos Fading and Caused by light, gases and so on Dye inks are more liable to fading than pigmented inks.
  • Page 111 Chapter 4 More Sophisticated Fault Isolation Tasks 20. Imaging Failures ⑥ Missing lines or images AutoCAD (Windows only) Adobe Illustrator Other applications Main unit Cause Point to check Action Check to see if an error has been detected by running Nozzle Check Print in T03 (P4-3) User mode.
  • Page 112 Troubleshooting Guide Flow 2 Due to an Illustrator bitmap print processing Uncheck [Bitmap print] in the Illustrator Print dialog box problem, images are delivered from Illustrator, with some parts missing. Flow 3 Appearing on the panel Size of vector data exceeding the - Cut the vector data - GL2:W0903 processing capacity...

  • Page 113: Imaging Failures ⑦ Printing In A Size Different From The Specification

    Chapter 4 More Sophisticated Fault Isolation Tasks 21. Imaging Failures ⑦ Printing in a size different from the specification Microsoft Word bug AutoCAD2008 bug Causes Adobe Illustrator bug Flow 1 Word problem: Failure to acquire driver settings under specific conditions Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the second time and thereafter.

  • Page 114: Imaging Failures ⑧ No Printing

    Troubleshooting Guide 22. Imaging Failures ⑧ No printing Software Printer driver HDI driver Plug-In Main unit Cause Point to check Action Check Nozzle Check Print. T03 (P4-3） C1/C2 Print using other software, other drivers and other PCs. Flow 3 in Imaging Failures ⑥ Unusually slow printing (P3-37) AutoCAD...
  • Page 115 Chapter 4 More Sophisticated Fault Isolation Tasks 23. Operational Failures ① PosterArtist won’t launch PosterArtist2007/2008 Failure causes PC problem Cause Point to check Action Correct the PC The PC timer has been altered after the installation. date and time. PosterArtist bug Upgrade.
  • Page 116 Troubleshooting Guide 24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) Faulty operation panel (and cable) Electrical faults Faulty PCB (and cable) Faulty main controller (and cable) Faulty printhead Faulty printhead Cause Point to check Action...
  • Page 117 Chapter 4 More Sophisticated Fault Isolation Tasks 25. Operational Failures ③ Cannot install The user software CDs setup menu does not appear Failure causes Cannot install the HDI driver Cause Point to check Action QuickTime Ver.7 is installed. Flow 1 Multiple copies of AutoCAD are installed.

  • Page 119: Chapter 4 Fault Isolation Tool Collection

    Chapter 4 Fault Isolation Tool Collection...

  • Page 121: T01 Carriage Encoder Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T01 Carriage Encoder Fault Isolation Tool Cannot print Random uneven Check the main controller flat Clean the end face and then reinsert Can print lines in an image in cable (long) for connection the cable paper feed direction Is the flat cable broken? Replace the flat cable...
  • Page 122 Troubleshooting Guide Five-color dye and pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE A line A line A line B line B line B line A line A line A line B line B line B line Twelve-color pigmented ink models...

  • Page 123: T03 Nozzle Check Print Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T03 Nozzle Check Print Fault Isolation Tool Normal condition (Five-color models) ①Total non-ejection in a line ②Total non-ejection of one color ③Total non-ejection of two adjacent ④Total non-ejection of the upper and ⑤Regularly ordered non-ejection colors lower halves of a line ⑥Data missing non-ejection (in line A...
  • Page 124 Troubleshooting Guide Suspect a fault in the ③Total non-ejection of Is there a history of occurrences recovery system, ink Possibly faulty ink supply two adjacent colors of Vh monitor error 2618? supply system or head system Suspect a fault in the Possibly electrical electrical system non-ejection in any part...
  • Page 125 Chapter 5 Fault Isolation Tool Collection ⑪Irregular non-ejection Suspect a fault in the head Possibly faulty ink supply system Replace the head...

  • Page 126: T04 Information Required To Request Investigation

    Troubleshooting Guide T04 Information required to request investigation In requesting investigation following the occurrence of output problems with an application, please collect the following information: 1. Application information ・ Application name and version ・ Occurrence data Data should be approved by the customer. And it should be decreased to the minimum volume with which the problem can still be confirmed.

  • Page 127: T05 Collecting A Prn File (Windows Only)

    Chapter 5 Fault Isolation Tool Collection T05 Collecting a PRN File (Windows only) Windows printer driver Right-click on a printer on the printer list and then click [Properties] On the [Ports] tab, take notes of the port checked Check [FILE:] for the Port If you print in this condition, a dialog box appears prompting you to specify where to save the file and under what file name;...

  • Page 128: T06 Collecting Pc Detailed Information

    Troubleshooting Guide T06 Collecting PC Detailed Information ※Note PC detailed information can be collected by following the steps suggested below. When taking back the collected information with you, be sure to seek approval from the customer. If necessary, edit the information in the file collected so that it contains only information accepted by the customer before taking it back with you.
  • Page 129 Chapter 5 Fault Isolation Tool Collection Macintosh Choose [Apple] → [About This Mac] Click [More Info...] Choose [File] → [Save] Set [Plain Text] as a format and select the file you want to save...

  • Page 130: T07 Collecting Printer Driver Settings

    Troubleshooting Guide T07 Collecting Printer Driver Settings After configuring a print job with an application, collect print driver settings before clicking Print. If the [Printing Preferences] dialog box has a [Support] Click the [Support] tab Click [Settings Summaries…] Click [Copy] to copy the document to the clipboard. Open a text editor, such as Notepad, paste it and save the file.
  • Page 131 Chapter 5 Fault Isolation Tool Collection If the [Printing Preferences] dialog box does not have a [Support] tab Click the [Profiles] tab in the [Printing Preferences] dialog box and click [Add…] Type a name and click [OK] Select the profile just added and click [Export…] Select a file name and save the file * You can import the file just saved to confirm its settings by choosing [Import…] in the [Profiles]...

  • Page 132: T08 Driver Function Description

    Troubleshooting Guide Macintosh Support screen Click [Settings] in the Support screen or [Details] in the Version Information screen Version Information screen Specify the folder in which to save the file, as well as the file name, and click [Save] T08 Driver Function Description To be added in the upcoming edition.

  • Page 133: T09 Collecting Status Information

    Chapter 5 Fault Isolation Tool Collection T09 Collecting Status Information Windows Click [Status Saving] on the [Information] tab in the status monitor Status information is written to a specified file as text data Macintosh Click [Settings] in the printer driver utility panel, and then click [Status Display/Saving] in the [Information] tab Check [Save File] and click [OK]...

  • Page 134: T10 Collecting Screen Shots

    Troubleshooting Guide T10 Collecting Screen Shots Windows Screen as a whole Press the [Print Screen] key Current window Press the [Alt] + [Print Screen] keys Macintosh After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse Specified area Current window After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key...

  • Page 135: T11 Ink Supply System Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T11 Ink Supply System Fault Isolation Tool Can be checked without removing the outer covering Adjacent Little or no ink left Flow 1 Check the tube for ink three colors Purge fault isolation Pull out the carriage Else Flow 2 Check to see if the head ink supply...
  • Page 136 Troubleshooting Guide Turn the gear by hand to check the cap moves up and down and that the wiper Flow 1 Replace the purge unit blade moves forward and backward (*1) Not movable Movable Check the lip of the cap Replace the purge unit *1 Sequence of checking the purge unit Flawed...
  • Page 137 Chapter 5 Fault Isolation Tool Collection Flow 4 Isolate faults from the behavior the ink (air) in the tube. Fill the tube with air Check the tube for Correct the bend or Replace the tube or (Flow 3) bend or squash squash the supply unit Cannot fill the tube...

  • Page 138: T12 Purge Unit Fault Isolation Tool

    Troubleshooting Guide T12 Purge Unit Fault Isolation Tool Remove Check the purge unit for Remove the foreign matter the cover presence of foreign matter Foreign matter found If the foreign matter is a hard substance, No foreign matter found replace the purge unit Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper...

  • Page 139: T13 Carriage Encoder Installation Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T13 Carriage encoder installation fault isolation tool Check the mounting leaf spring for deformation Check the carriage encoder Fix the leaf spring for slacks Check the coil for elongation (iPF8000 Series) Replace the coil Is the carriage encoder film inserted in the sensor groove on the carriage side?

  • Page 140: T15 Recommended Head Adjustment Procedure

    Troubleshooting Guide T15 Recommended head adjustment procedure * Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head height to “Low” and perform the adjustment. Reset the head height to Perform automatic head iPF5000 Series adjustment in User mode (details)

  • Page 141: T17 Electrical Ejection Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T17 Electrical ejection fault isolation tool Check flat cable ③a for proper connection to Confirm that the connector is locked, Reinsert the connector and is not inserted slantwise. the main controller Abnormal Normal With the printer switched off, do the following: - Clean head contact pin ⑦...
  • Page 142 Troubleshooting Guide Electrical System Block Diagram ① Power PCB ③ Flat cable (long) ⑥ Carriage PCB ⑦ Contact pin ② Main controller ⑧ Printhead iPF5000 Series Carriage Unit ③ Flat cable (long) ① Power PCB ④ Carriage relay PCB ⑤ Flat cable (short) ⑥...
  • Page 143 Chapter 5 Fault Isolation Tool Collection ■iPF5000 Series PCB layout メインコントローラ 電源基板 Main controller Power PCB メンテナンスカートリッジ中継基板 Maintenance cartridge relay PCB ロール紙ユニット基板 Roll media unit PCB Carriage PCB キャリッジ基板 操作パネル基板 Operation panel PCB ■iPF700 Series PCB layout Carriage relay PCB キャリッジ中継基板...
  • Page 144 Troubleshooting Guide ■iPF800 Series PCB layout Head relay PCB ヘッド中継基板 キャリッジ中継基板 Carriage relay PCB 下段ロール紙ユニット中継基板 操作パネル基板 Lower roll media unit relay PCB Operation panel PCB 下段ロール紙ユニット基板 Lower roll media unit PCB Power PCB 電源基板 メインコントローラ Main controller ■iPF8000 Series PCB layout 電源基板...

  • Page 145: T18 Flat Cable Fault Isolation Tool

    Chapter 5 Fault Isolation Tool Collection T18 Flat Cable Fault Isolation Tool Example 1: 0.5 mm-pitch flat cable disconnection check 1. Connect flat cables 3a and 3b under test to connectors J02 and J01 of the flat cable checker, respectively. 2.
  • Page 146 Troubleshooting Guide Example 3: Main controller and head contact pin continuity check 1. Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation. 2. Connect flat cable ③a under test to connector J02 of the flat cable checker. 3.

  • Page 147: T19 Special Mode For Servicing

    Chapter 5 Fault Isolation Tool Collection T19 Special Mode for Servicing 1. Service Mode Service mode is used to set up the main unit and check its operations. Its functions include: ・View and print Print Inf ・Print nozzle check patterns with the non-discharging nozzle backup feature turned off ・Clear error logs ・Check sensor operation (I/O displays) (1)Invoke and exit service mode...
  • Page 148 Troubleshooting Guide (2）Print Print Inf Collect information to aid in fault isolation from error logs, etc. in the main unit. 【[SERVICE MODE] ＞ [DISPLAY] ＞ [PRINT INF] ＞ [YES]】 (3) Nozzle Check Print To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off. 【[SERVICE MODE] ＞...
  • Page 149 Chapter 5 Fault Isolation Tool Collection Display Explanation Target series position Roll path sensor 0: Sensor on, 1: Sensor off 5000 ① Roll cam sensor 0: Sensor on, 1: Sensor off 5000 ② ③ Cutter lift sensor 0: Sensor on, 1: Sensor off 5000 ④...
  • Page 150 Troubleshooting Guide 2.PCB Replacement Mode PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB. At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the firmware consistent.

  • Page 151: Download Mode

    Chapter 5 Fault Isolation Tool Collection (2) Using PCB Replacement Mode ① Start in PCB Replacement Mode. The message “REPLACE MODE / CPU BOARD” appears on the display. ②Select the board you want to replace with the [<] and [ >] buttons and press the [OK] button. CPU BOARD: Select if the main PCB has been replaced.

  • Page 152: T20 Cleaning Operation

    Troubleshooting Guide T20 Cleaning operation 1. Manual cleaning 1-1. Cleaning A (Normal suction) The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions ※About 1 to 2 g of ink is consumed for each color per head. 1-2.

  • Page 153: Chapter 5 Miscellaneous Information

    Chapter 5 Miscellaneous Information...

  • Page 155: How To Interpret Print Inf

    1. How to interpret Print Inf *Print Inf is updated each time the printer is switched on and off. ■ Case of iPF700 Canon imagePROGRAF iPF700 PRINT INF Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 Device address/model (36-inch machine)/LF type (0: old/1: new)/ambient...
  • Page 156 Troubleshooting Guide Cumulative usage ink usage (INK: genuine ink, NINK: refill ink) INK-USE1 C :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml TTL :4046.6ml NINK C :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml TTL :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink) INK-USE2 C :651.4ml...
  • Page 157 Chapter 6 Miscellaneous Information HEAD HEAD DOT CNT.1 C :26747 M :28070 Y :35399 （b） カウンタ情報 Current head dot count MBK :33077 MBK2:33090 BK :14766 ■定期交換部品／消耗部品のカウンタ（iPF700 の例） TTL:171152 Cumulative head dot count HEAD DOT CNT.2 C :68870 M :67817 Y :78644 MBK :87470 MBK2:87533 BK :39530...
  • Page 158 02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00 20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG adjustment values (iPF8000/8000 Series only) iPF8000S, iPF9000S: C2/BK/C iPF8000, iPF9000： B/M/Y CR REG ※All values appear as 0 if CR_REG is yet to be executed.
  • Page 159 Chapter 6 Miscellaneous Information ■Case of iPF650/750 Header Canon imagePROGRAF iPF755 PRINT INF Model/Version of Firmware, Boot and MIT Firm:01.00 Boot:01.24 MIT(DBF):5.00 MIT(DB):1.08 Body S/N/Print date of PRINTINF S/N:AAAG0001 Date:2010/04/01 Body serial no./model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size/no. of...
  • Page 160 Troubleshooting Guide Disable remaining ink detection set history(1.disable set log, 2.no disable set log INK CHK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations time/Cum.
  • Page 161 Chapter 6 Miscellaneous Information Status of media usage Media name/Print area of 7 types of media with lager cumulative print area MEDIA 1 MEDIA 2 NAME : Prem80forBrdrlss NAME : Plain Paper 61.0 m2 657.2 sq.f 59.6 m2 642.4 sq.f ROLL 61.0 m2 657.2 sq.f...
  • Page 162 Troubleshooting Guide Dot counts of the currently installed printhead Unit:(x 1,000,000) dots HEAD DOT CNT.1 C: 38277 M:20120 Y:29283 MBK:10408 MBK2:10407 BK:10934 Cumulative dot count of the printhead TTL: 119432 Unit:(x 1,000,000) dots HEAD DOT CNT.2 C: 38271 M:20114 Y:29276 MBK:10402 MBK2:10402 BK:10926 TTL: 119394 Information of the head currently installed 1.
  • Page 163 Chapter 6 Miscellaneous Information Parts counter CR1: CR bushing (CR scan distance unit: 210mm) CR2: Long flexible cable CR scan count) PARTS CNT. CR3: Encoder sensor unit PARTS CR1 : OK 244 278173 12476190 2% 278173 (Dot count unit:1,000,000 dots) PARTS CR2 : OK 83773 6700000 1%...
  • Page 164 Troubleshooting Guide CR REG adjustment value * All values are zero when CR REG is not performed. CRREG CRREG HRZ A CRREG HRZ B CRREG HRZ C CRREG VRT a CRREG VRT b CRREG VRT c ■ Counter of periodic replacement parts/ consumable parts (iPF800 series) COUNTER A A1-5 Waste ink absorber related...

  • Page 165: Upgrading Firmware

    (2) Upgrading using FUT (Firmware Update Tool) Download the latest release of firmware (FUT) from the software download page at the Canon Web site. Unzip the compressed file downloaded and click “setup.exe” in the resultant folder. As the window shown below opens, start the FUT setup process.

  • Page 166: Description Of L Printer Service Tool, And How To Use It

    Add a printer. To use this tool with one of these printers, perform “Add a printer”: 【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S ① On the Service menu, choose [Add a printer]. ② When the printer addition dialog box appears, press the [Add] button.

  • Page 167: Viewing And Saving Print Inf And Status Information (Download To The Pc As Data)

    Chapter 6 Miscellaneous Information (3) Viewing and saving Print Inf and status information (Download to the PC as data) ■Service Print Display Collects Print Inf information from the printer and displays it as text in a text editor. The textual information collected is automatically saved to a log and can be reviewed in a log window. ■Status Print Display Collects status print Inf information from the printer and displays it as text in a text editor.

  • Page 168: Notes On Replacing Parts

    Troubleshooting Guide 4. Notes on Replacing Parts (1) Replacing PCBs Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board） simultaneously. Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is written back to the new PCB when it is mounted.

  • Page 169: Greasing

    Chapter 6 Miscellaneous Information 5. Greasing ※ Using a flat brush or the like, spread the dedicated part grease evenly to form a thin coat. ※ Be careful not to apply the grease to any part other than specified parts. Grease adhering to the wiper, cap and linear scale, in particular, could result in defective print.
  • Page 170 Troubleshooting Guide ・ Spur cam ・ Separating cam gear Molycote PG-641 About 20 mg Molycote PG-641 モリコート PG-641 About 20 mg 約20mg ・ Feeding cam Molycote PG-641 About 20 mg ・ Release lever Molycote PG-641 About 20 mg 5-16...
  • Page 171 Chapter 6 Miscellaneous Information ・ Return lever arm ・ Pinch roller unit release shaft Five positions on the A2 (17”) model and seven the A1 (24”) model Molycote PG-641 About 20 mg Molycote PG-641 About 12 mg ・ Paper feeding inner guides Molycote PG-641 モリコート　PG-641 About 12 mg...
  • Page 172 Troubleshooting Guide ■iPF720 example ・ Carriage assembly ・ LF roller backup assembly Leaf spring: ベアリング Bearing Permalub G2, about 12 g Permalub G2, about 24 mg パーマルブ G2　約24mg Cam: LF roller LFローラ Permalub G2, about 12 g カム： パーマルブ Permalub G2, パーマルブ...
  • Page 173 Chapter 6 Miscellaneous Information ■iPF9100 example ・ Joint base rails and ribs ・ Pinch roller release cam Rail: Molycote PG-641, about 12 mg Pinch roller release cam (three positions x 13): Permalub G2, about 12 mg Rib: Molycote Pg-641, about 12 mg ・...

  • Page 174: Replacing The Head

    Troubleshooting Guide 6. Replacing the Head Advantage: Low ink consumption ①Replacing heads from the Main Menu Disadvantage: Unpredictable head reusability Main Menu Maintenance Replace Heads Automatic Head Adjustment On a two-head model, choose either L or R. Try on the finest grade of paper available at the customer’s site.

  • Page 175: Chapter 6 Main Unit Configuration Diagrams

    Chapter 6 Main Unit Configuration Diagrams...

  • Page 177: Lfp-Ij Printer Basic Configuration Diagram

    Chapter 6 Miscellaneous Information 1. LFP-IJ Printer Basic Configuration Diagram...

  • Page 178: Function Description

    Troubleshooting Guide ■Function Description Component name Function Main controller A PCB that controls the printer as a whole. Carriage relay PCB A relay PCB used to connect the carriage and the main controller with each other by a flat cable. With the iPF5000 Series, it is combined into a single assembly together with the head relay PCB described below.

  • Page 179: Paper Paths By Series

    Chapter 6 Miscellaneous Information 2. Paper Paths by Series (1) iPF5000 Series...

  • Page 180: Ipf700 Series

    Troubleshooting Guide (2) iPF700 Series...

  • Page 181: Ipf8000 Series

    Chapter 6 Miscellaneous Information (3) iPF8000 Series...

  • Page 182: Ipf800 Series

    Troubleshooting Guide (4) iPF800 Series Multisensor Cutter Cutter lower blade LF_PE sensor Roll paper feeding Roller paper sensor Roll paper detection sensor Flapper Roll paper feeding Feeding roller Roller paper sensor Roll paper detection sensor...

  • Page 183: Ipf650/750 Series

    Chapter 6 Miscellaneous Information (5) iPF650/750 Series...
  • Page 184 Canon Japan Inc. L Printer Quality Assurance Center L Printer Device Development Center L Printer Development Management Center L Printer System Development Center Canon Marketing Japan Inc. Service & Support Planning Group ⒸCanon Inc. ⒸCanon Marketing Japan Inc. 2010.7 Ver.2.0...

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