Recommended Practices - Xilinx KCU105 User Manual

Recommended Practices and
Troubleshooting in Windows

Recommended Practices

RECOMMENDED:
the Windows 7 operating system before installing reference design drivers. (As a precautionary
measure, a fresh installation of the Windows 7 OS is recommended for testing the reference design.)
Troubleshooting
Problem: The TRD Setup screen of the GUI does not detect the board.
Corrective Actions:
1. If the GUI does not detect the board, open Device Manager and see if the drivers are
loaded under Xilinx PCI Express Device.
2. If the drivers are not loaded, check the PCIe Link Up LED on the board (see
3. If the drivers are loaded but the GUI is not detecting the board, remove non-present
devices from Device Manager using the following steps.
a. Open a command prompt with Administrator privileges.
b. At the command prompt, enter the following bold text:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
c. Click the View menu and select Show hidden devices on the Device Manager
window.
d. Non-present devices are indicated by a lighter shade of text.
e. Look for all the Non Present/Hidden devices. Right-click each one, and select
Uninstall. Remove the driver if prompted for it.
4. Invoke the GUI of the reference design and check if it detects the board.
PCI Express Control Plane TRD
UG918 (v2017.2) July 18, 2017
Make a backup of the system image and files using the Backup and Restore utility of
www.xilinx.com
Appendix B
Figure 3-6).
45
Send Feedback