FP postbase Operator's Manual And Parts List page 47

Problem
Dynamic Scale does not transport. The PostBase has not recognised the scale or
...
general error
Blank display.
Letter jam.
PostBase signals a jam although
no letters are in the letter path.
Tips for self-help in case of faults
Possible cause and remedy
the scale is defective.
Check whether the blue LED status indicator
(central, below the hood) lights up.
If the LED status indicator is not lit up:
• Turn off the PostBase.
• Check whether all system components are
correctly connected (power cable, connec-
tion cable). See page 26.
• Turn on the PostBase again. With a system
start, the PostBase activates all connected
system components.
If the problem persists: Call Customer Support.
Check whether the power cable is plugged in
correctly and the PostBase is turned on.
On how to clear a letter jam, please read
chapter 6.2.
The sensors (light barriers) are soiled.
Clean the sensors (see chapter 5.2).
You can find further tips for trouble-shooting
in the reference guide and the country-specific
addendum for your PostBase mailing system
if applicable.
If you are unable to remedy a fault yourself,
please contact Customer Support.
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