Procedure 3-7 To Troubleshoot A Service Equipment Problem - Alcatel-Lucent 5620 Troubleshooting Manual

3 — Troubleshooting using network alarms
The following procedure describes how to troubleshoot the problem.

Procedure 3-7 To troubleshoot a service equipment problem

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Figure 3-6 Alarm list 1
Review the alarms in the order that they are raised. When the First Time Detected
column or Last Time Detected column shows that the alarms are raised at
approximately the same time, it is a good indication that these alarms may be
correlated.
Determine the total alarm count to track the alarm-clearing progress. Right-click
on any column heading in the dynamic alarm list. The contextual menu displays
the alarm count.
Click on the Object Type column to sort the alarms alphabetically according to
object type.
Scroll through the dynamic alarm list and find the object type that is lowest in the
network object hierarchy, as listed in Table 3-1.
In this example, the lowest-level object type in the alarm list is Physical Port in
the equipment domain. There are four physical port objects in the alarm. Each
alarm has the same severity level.
Choose one of the physical-port alarms and acknowledge the alarm.
In this example, the alarm to investigate is one of the first two detected Physical
Port alarms: Port 1/1/2 on Site ID 10.1.200.52.
Select the alarms related to this affected object and acknowledge the alarms.
View alarm information for the affected object. Double-click on the alarm in the
list to view the information in the Alarm Info form.
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4