Procedure 11-7 Problem: Primary Or Standby Database Is Down - Alcatel-Lucent 5620 Troubleshooting Manual

11 — Troubleshooting the 5620 SAM database
Database redundancy between a primary database and a standby database is performed
during installation on a Solaris workstation.
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Procedure 11-7 Problem: Primary or standby database is down

The status bar of the 5620 SAM client GUI indicates that the primary or standby
database is down.
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11-6
Ensure that the database redundancy configuration was performed properly, as
specified in the 5620 SAM | 5650 CPAM Installation and Upgrade Guide:
The primary database is configured before the standby database.
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The primary and standby databases are on different workstations.
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The active and standby database directory structures and configurations are
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identical on both workstations.
The same OS version and 5620 SAM software version is installed on the active
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and standby database workstations.
Ensure that there are no LAN communication problems between the active and
standby database platforms. Consult your LAN troubleshooting guidelines or
chapter 7 for more information.
Warning — Performing database modifications using Oracle database
tools can cause irreparable harm to the database and your network
management data, and can void your Alcatel-Lucent warranty or
support agreement. Contact your Alcatel-Lucent technical-support
representative for assistance with database troubleshooting.
Verify the correct IP address and instance name of the database. From the
5620 SAM main menu, select Administration→Database to open the Database
Manager. Verify the information in the Instance Name and DB Server fields.
Verify the network connectivity between the 5620 SAM primary server and the
primary or standby database by ensuring that the primary server and the primary
or standby database can ping each other. See chapter
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
7 for more information.
3HE 05723 AAAD TQZZA Edition 01
8.0 R4