With 5620 Sam Server - Alcatel-Lucent 5620 Troubleshooting Manual

9 — Troubleshooting 5620 SAM clients
Procedure 9-2 Problem: 5620 SAM client unable to communicate

with 5620 SAM server

Before you proceed, ensure that the following conditions are present.
1
2
3
4
5
6
7
8
Procedure 9-3 Problem: Delayed server response to client activity
Possible causes are:
9-4
The 5620 SAM client points to the correct IP address and port of the server.
•
The problem is not a network management domain LAN issue. See chapter
•
for more information.
Firewalls between the 5620 SAM clients and the server are correctly configured
•
To check that the 5620 SAM client points to the correct IP address and port of the
server, open the nms-client.xml file using a text editor. The default file location
is installation_directory/nms/config.
where installation_directory is the directory in which the 5620 SAM client software is installed,
for example, /opt/5620sam/client
Verify the IP address of the server as specified by the ejbServerHost parameter.
Verify the server port as specified by the ejbServerPort parameter.
Modify the IP address and port values, if required.
Save the file, if required.
Perform Procedure 10-1
5620 SAM server that is not started.
If the server is started, compare the firewall and network configuration guidelines
in the 5620 SAM Planning Guide to with your network configuration to ensure that
it complies with the guidelines.
Contact your Alcatel-Lucent support representative if the problem persists.
a congested LAN
•
improperly sized platforms
•
Aug 2010
Troubleshooting Guide
to check the server status. A client cannot connect to a
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
7
8.0 R4