Problem - Alcatel-Lucent 5620 Troubleshooting Manual

Procedure 14-1 To identify the user associated with a network

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Procedure 14-2 To identify the database activity for a user request
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Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
Choose Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
Select Deployment Log (userlog) in the upper left panel as the search criterion.
Select the filter criteria for the log display, if required.
Click on the Search button. A list of deployment log activity appears.
Identify the network problem by reviewing the status of the Result column. There
is no check mark in the Result column for a failed deployment.
Identify and record the request ID for the failed deployment using the Request Id
column.
Click on User Request Log (userlog) on the 5620 SAM Usage and Activity Records
form.
Use the filter in the User Request Log (userlog) to list the requests for the
request ID that you obtained in step 6. The 5620 SAM displays the filter results in
the Userlog display area. The Operation Source column identifies the user
associated with the failed deployment.
Choose Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
Click on User Request Log (userlog) on the 5620 SAM Usage and Activity Records
form.
Select the filter criteria for the log display, if required.
Click on the Search button. A list of user request entries appears.
Identify and record the request ID for the user request using the Request Id
column.
Click on Database Log (userlog) on the 5620 SAM Usage and Activity Records form.
Use the filter in the Database Log (userlog) to list the database activity associated
with the request ID that you obtained in step 5. The 5620 SAM displays the filter
results in the Userlog display area.
Troubleshooting Guide
14 — Troubleshooting with the client activity log
8.0 R4 Aug 2010
14-5