Request - Alcatel-Lucent 5620 Troubleshooting Manual

14 — Troubleshooting with the client activity log
Procedure 14-3 To identify the deployment results for a user

request

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Procedure 14-4 To retrieve historical user logs
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Choose Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
Select the filter criteria for the log display, if required.
Click on the Search button. A list of user request log activity appears.
Identify and record the request ID for the user request using the Request Id
column.
Click on Deployment Log (userlog) on the 5620 SAM Usage and Activity Records
form.
Use the filter in the Deployment Log (userlog) to list the deployment results
associated with the request ID that you obtained in step 4. The 5620 SAM displays
the search results.
Identify whether the user action resulted in a successful network deployment by
reviewing the status of the Result column. There is no check mark in the Result
column for a failed deployment.
Note — A user with LI privileges can view LI -related activity and usage
records. A 5620 SAM user with the appropriate access privileges can
view non-LI related activity and usage records.
Using an account with an assigned security scope of command role, choose
Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
Choose a type of user log from the object drop-down list:
• Database Log to view information about changes to the database due to actions
performed by the client
Deployment Log to view information about deployment requests sent from the
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client
Session Log to view information about the current client session, including
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operations performed and permissions for the logged in user account
User Read Log to view information about data viewed by users of the client
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User Request Log to view information about user requests sent from the client
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Configure the list filter criteria and click on the Search button. A list of log records
is displayed. You can sort the log records by clicking on a list column heading.
To view a log record, select the record and click on the Properties button. The Log
Record form for the entry opens. The parameters and information displayed
depends on the type of log.
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4