Procedure 3-6 To Determine Root Cause Using Related Objects - Alcatel-Lucent 5620 Troubleshooting Manual

3 — Troubleshooting using network alarms

Procedure 3-6 To determine root cause using related objects

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From the Alarm Info form for the affected object (see Procedure 3-5), click on the
Affected Objects tab button. Figure
Related tab.
The Related tab button identifies the managed objects that are related to the
object in the alarm and provides useful information for root cause analysis.
Select an object and click on the View Object button. Click on the Faults tab
button, then click on the Alarms on Related Objects or Affected Objects tab
button. This information shows aggregated or propagated alarm information. This
information is not useful for root cause analysis but is helpful in identifying other
affected objects.
Find the object type that is lowest in the network object hierarchy. See the object
hierarchy in Table 3-1.
Through this process, you should find the lowest level managed object related to
the object in the alarm.
Check the States information. This information should point to the root cause of
the alarm. The problem should be found on the related, supporting object below
the lowest level object in the alarm.
Aug 2010
Troubleshooting Guide
3-4 shows the related objects from the
Figure 3-4 Related Objects
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4