Communicating - Alcatel-Lucent 5620 Troubleshooting Manual

10 — Troubleshooting 5620 SAM server issues
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Procedure 10-2 Problem: 5620 SAM server and database not

communicating

Perform this procedure when a 5620 SAM server cannot connect to a 5620 SAM
database.
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2
3
See the 5620 SAM Planning Guide for more information about the ports that must be
available for the 5620 SAM to function. If the problem persists, collect the logs
identified in Procedure
Procedure 10-3 Problem: A 5620 SAM server starts up, and then
quickly shuts down
When a server starts then stops, collect logs as described in Procedure
your Alcatel-Lucent support representative.
10-6
Close the console window.
View the 5620 SAM server logs for error messages using the 5620 SAM LogViewer
GUI application, as described in chapter 6.
Report the error messages that you find to an Alcatel-Lucent technical support
representative.
Verify network connectivity between both the primary and standby servers and
the primary and secondary databases by ensuring that both the primary and
standby servers and the primary database can ping each other. See chapter
more information.
Ensure that the ports specified at installation time are available and not being
blocked by firewalls. See chapter
Perform the following troubleshooting activities for the primary database, as
described in Procedure 11-7.
Verify the correct IP address and instance name of the database.
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Verify that the database instance is running.
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Verify that the database is running in the correct mode.
•
2-1 and contact your Alcatel-Lucent support representative.
Aug 2010
Troubleshooting Guide
7 for more information.
Alcatel-Lucent 5620 Service Aware Manager, Release
2-1 and contact
3HE 05723 AAAD TQZZA Edition 01
7 for
8.0 R4