Service And Connectivity Troubleshooting Procedures - Alcatel-Lucent 5620 Troubleshooting Manual

4 — Troubleshooting services and connectivity
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4.3

Service and connectivity troubleshooting procedures

Use the following procedures to perform service and connectivity troubleshooting.
Procedure 4-1 To identify whether a VPLS is part of an H-VPLS
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4-4
b If the MAC Ping and MAC Trace diagnostics did not return the expected results
for the configuration of your network:
i Verify the end-to-end connectivity on the service using the Service Site
Ping diagnostic. See Procedure 4-7.
ii Verify the end-to-end connectivity on the service tunnel using the
Tunnel Ping diagnostic. See Procedure 4-8.
iii Verify the end-to-end connectivity of an MPLS LSP using the LSP Ping
diagnostic. See Procedure 4-9.
c If the MAC Ping diagnostic returned the expected results for the configuration
of your network, and the MAC Trace diagnostic did not return the expected
results for the configuration of your network:
i Verify that the correct service tunnels are used for the service.
ii Correct the service tunnel configuration, if required.
iii Review the route for the MPLS LSP using the LSP Trace OAM diagnostic.
(For MPLS encapsulation, only.) If the LSP Trace results do not meet the
requirements of your network, review the resource availability and
configurations along the LSP expected routes. See Procedure 4-10.
Contact your Alcatel-Lucent technical support representative if the problem
persists. See chapter 1 for more information.
Choose Manage→Services from the 5620 SAM main menu.
Configure the list filter criteria, if required, and click on the Search button. A list
of services appears at the bottom of the Manage Services form.
Choose the service associated with the service problem.
Click on the Properties button. The Service form opens.
Click on the Mesh SDP Bindings or Spoke SDP Bindings tab button.
Drag and drop the Service ID, VC ID, and Service Type columns to first three
positions on the left side of the form.
Sort the list by VC ID.
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4