Troubleshooting A Service Configuration Problem; Procedure 3-11 To Troubleshoot A Service Configuration Problem - Alcatel-Lucent 5620 Troubleshooting Manual

3 — Troubleshooting using network alarms
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Troubleshooting a service configuration problem

A service configuration problem in the sample network produced the list of alarms
shown in Figure 3-10.
The following procedure describes how to troubleshoot the problem.

Procedure 3-11 To troubleshoot a service configuration problem

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Choose one of the remaining alarms in the dynamic alarm list and choose Show
Affected Object from the contextual menu. The affected object properties form
opens.
Click on the Resync button. An Object Deleted notification appears and the alarm
clears automatically.
Repeat Steps 3 and 4 for the remaining alarm.
Figure 3-10 Alarm list 3
Review the alarms in the order that they were raised. The First Time Detected
column shows that three alarms were raised at the same time, which is a good
indication that these may be correlated.
Find the object in the Object Type column that is lowest in the network object
hierarchy as shown in Table 3-1. SDP binding is the lowest object. There are two
SDP binding alarms on 28-2.
Choose one of the two SDP binding alarms and acknowledge the alarm. In this
example, the selected alarm is SDP binding alarm (formerly CircuitAlarm): Site ID
10.1.200.53.
Select the alarms related to this affected object and acknowledge those alarms as
described in Procedure 3-4.
Double-click on the alarm in the list to view information for the affected object
in the Alarm Info form. Review the information about the alarm.
Affected object is SDP binding (formerly known as circuit).
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Alarm type is configuration alarm.
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Probable cause is frame size problem.
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Domain is Service Tunnel Management.
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Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4