Sam Client Gui - Alcatel-Lucent 5620 Troubleshooting Manual

9 — Troubleshooting 5620 SAM clients
Procedure 9-14 Problem: Cannot open user documentation from

5620 SAM client GUI

When the 5620 SAM client GUI cannot find a browser to launch the user documentation
index file, it generates an error message indicating that no browser is available. There
are multiple ways to fix this problem.
1
2
9-14
Note the location of the user documentation directory index.html file from the
error message.
Perform one of the following:
a Launch your own browser to view the index.html page. When you launch your
own browser on the client GUI, you cannot use the Help menu link.
i Launch a browser.
ii Copy the URL from the error message into the browser address line. The
index.html file appears.
iii Navigate to the appropriate documentation.
b Update the nms-client.xml file to indicate a browser location. The 5620 SAM
then uses that location to launch a browser.
i Go to the installation_directory/nms/config directory.
where installation_directory is the directory in which the 5620 SAM client software
is installed, for example, /opt/5620sam/client
ii Open the nms-client.xml file using a text editor.
iii Add the following tag within the <configuration> tag.
<documentation>
application="full_path_to_browser_executable"
</documentation>
iv Restart the client GUI.
v Launch the documentation from the client GUI Help main menu. The
browser appears with the index.html page displayed.
c Avoid using a browser. Navigate to the folder or directory in which the
documentation PDF files are stored.
On a Solaris station, the location is typically
/opt/5620sam/client/nms/distribution/User_Documentation.
On a Windows station, the location is typically
C:\5620sam\client\nms\distribution\User_Documentation.
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4