Support - Alcatel-Lucent 5620 Troubleshooting Manual

13 — Troubleshooting with Problems Encountered forms
Procedure 13-2 To collect problem information for technical support
The following procedure describes what to do before you contact your technical
support representative when you cannot resolve a problem on the Problems
Encountered form.
1
2
3
4
13-4
Review the problem information in the Problems Encountered form, as described
in Procedure 13-1.
Record the actions performed up to the point when the Problems Encountered
form appeared. For example, if you were trying to create a VLL service, record
the details about the service that you were trying to create.
Record the appropriate problem information, as described in section 1.3.
Collect logs for your Alcatel-Lucent support representative, as described in
Procedure 2-1.
Aug 2010
Troubleshooting Guide
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4