Pitney Bowes Relay 5000 Operator's Manual page 113

Problem
Wrong fold type.
Fold panel length incorrect.
Address not showing in
envelope window.
Problem
Two or more collations are
inserted in a single envelope.
OR
A single collation is broken
in two and inserted into two
envelopes.
OR
System stops and declares an
error.
NOTE: Recommended OMR
thickness is 0.012" (0.33mm)
to 0.49" (12mm). For general
information on scanning, see
Chapter 8.
SV63136 Rev. A
Table 5-9 Mail Piece Problems
Cause
Job is set up incorrectly.
Job is set up incorrectly.
• Item loaded incorrectly.
• Lead edge is not in the
lead position.
Job is set up incorrectly.
Table 5-10 Scanning Problems
Cause
Scanner head position
improperly adjusted.
Selected scan definition is
incorrect for job.
Scan definition incorrectly
set up.
Material loaded in
incorrect order.
Adverse paper motion. This
refers to any misalignment
of paper that can cause a
misread. It includes paper
skew, paper slippage and
paper offset to one side of
the transport.
Poor OMR or barcode
printing. Problems include
insufficient contrast, poor
print quality (voids, fuzzy
printing) and inadequate
clear zones.
Scanner inoperative.
Troubleshooting • 5
Action
Check job definition and make appropriate adjustments
to meet job specifications.
Select automeasure, or make manual adjustments to
meet job specifications, then rerun Trial Piece.
• Reload item. Refer to Loading Trays in Chapter 3
of this guide.
• Ensure lead edge is in correct position, as
indicated in the loading instructions on the display
screen.
• On Trial Piece Complete screen, press "Adjust
Address" and follow the instruction that appear.
Ensure the item with the address is personalized, and
the correct address location is selected. Also, ensure
the selected envelope type is "window" and the flap
orientation is correct. If necessary, refer to Editing a
Job in Chapter 3 of this guide.
Action
Check position adjustment of scanner head. See
instructions in Chapter 8.
Select correct scan definition.
Review scan setup using scan setup options on the
Control Panel.
Load material in correct order.
Make sure material is properly loaded. In particular,
check the feeder side guides. Check the transport is
free of obstructions.
Check the mark specifications to make sure OMR
or barcodes are fully compliant. Low toner in laser
and dot matrix printers can cause problems, as can
rough paper. Certain printing methods (such as ion
deposition) can also cause printing problems.
Contact your system supplier.
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