Pitney Bowes Relay 5000 Operator's Manual page 108

5 • Troubleshooting
Table 5-6 Insertion Area/Envelope Flapper Area Problems
Problem
Stoppage in insertion area or
flapper area; failure to insert.
5-12
Cause
Outer envelope is skewed.
Envelope openers improperly adjusted.
Envelope Fulls Size
Size Booklet
Flat No
Yes
Yes
Yes
Yes
No
Letter, n/a
DL, 6x9
na
and C5
*3 fingers if collation is thicker than 4 mm.
Inner Envelope Openers
Recommended 3 Finger Setting
Action
Check Side Guides; incorrect adjustment
can cause skewing.
Refer to Adjusting Tray Side Guides in
Chapter 3 of this guide for instructions.
Perform setup adjustment. Refer to
Adjusting the Envelope Openers in
Chapter 3 of this guide for instructions.
The standard insertion finger
configuration is five fingers (three
inner envelope openers and two outer
envelope openers). The alternative
configuration is three fingers (three inner
envelope openers).
To obtain the alternative configuration,
slide the fingers outside of the envelope.
If the envelope is too wide to have the
fingers completely out of the envelope,
take the lower part of the outside fingers
off.
Sheets Insert/Small
Booklet
Yes Yes
Yes No
Yes Yes
No No
No Yes
Yes No
Yes No
Yes Yes
Inner Envelope Openers
Recommended 5 Finger Setting
Recommended
Finger Setting
3
3
3
3
3
5
5
5*
SV63136 Rev. A