Pitney Bowes Relay 5000 Operator's Manual page 105

Problem
Failure to feed.
Double or multiple feeds;
stream feeding.
SV63136 Rev. A
Table 5-3 Tower Feeder Problems
Cause
Material not within specifications.
Improper loading.
Paper fragments or debris in tray,
rollers or tower transport.
Material not within specifications.
Improper loading.
Dirty, worn or glazed feed and/or
retard rollers.
Troubleshooting • 5
Action
Check that all material meets published
specifications. Refer to
Feeder Tower Material Specifications in
Chapter 6 of this guide for more information.
• Remove curled or warped material.
• Use only material that has been stored
properly.
NOTE: High humidity can make paper limp
and cause curling. Additionally, recycled
material can sometimes be problematic.
• Be sure to fan (aerate) material before
loading.
• Be sure to follow the loading instructions
as suggested on the display screen.
• Check side guides.
NOTE: Guides set tightly up against
stack can disrupt or prevent material from
feeding.
• Check that material is loaded in the
correct feeder and in the proper
orientation.
Inspect feed rollers and transport path.
Remove paper fragments before running a
clear deck.
Check that all material meets published
specifications. Refer to Feeder Tower Material
Specifications in Chapter 6 of this guide for
more information.
NOTE: Some glossy materials contain
contaminates that can clog feed rollers and
cause stream or double feeds.
Be sure to fan (aerate) material before loading,
especially material that has been printed
recently.
NOTE: Low humidity can cause paper to
accumulate a static charge and cling together.
Clean or replace affected rollers. Contact your
system supplier.
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