Pitney Bowes Relay 5000 Operator's Manual page 109

Table 5-6 Insertion Area/Envelope Flapper Area Problems
Problem Cause
Stoppage in Envelope openers improperly
insertion area or adjusted. (continued).
flapper area; failure
to insert. (continued)
Large booklet: Binding must be parallel to the feed direction; most likely booklets that are
inserted in flat envelopes that are close to the size of a full sheet.
Small booklet: Binding must be perpendicular to the feed direction; most likely booklets that
are inserted in C5 or 6x9 envelopes.
Refer to Adjusting the Envelope Openers in Chapter 3 for setup adjustment instructions..
Insufficient edge clearance.
Insertion pack or envelopes
not centered
SV63136 Rev. A
Action
Recommended distance:
.5"
.5-inch to 1 inch (15 to
(15mm)
25mm) between the tip of the
to
outside finger and the edge
1"
of the envelope.
(25mm)
Binding perpendicular to feed direction
Check clearance: envelope width must be at least .5-inch
(13mm) greater than the sum of the width of the widest insert
plus the insert pack thickness.
NOTE: For the special case of a single piece into a standard
business envelope, 9 mm clearance is sufficient.
Ensure that Side Guides are set correctly. Too much clearance
between Side Guides and material can cause material to
become skewed in machine.
Refer to Adjusting Tray Side Guides in Chapter 3 of this guide
for instructions.
Troubleshooting • 5
Binding parallel to feed direction
5-13